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#BadCustomers #CarBusiness #CarStories
Sort of flipside story I'd like to share. I'm a 60 year old construction worker who gave up on my dream of ever owning a 911 40 years ago the day I first strapped on my tool belt. Thankfully, the PORSCHE elites helped guys like me afford perfectly good 996's. I was lucky to find and buy a very low mileage 1999 model a few years ago from the biggest, baddest PORSCHE dealer in the Charlotte, NC (locals can figure it out). I was so intimidated the first time I walked through the door in my working blues and muddy boots while they were closing $200,000 deals with dentists likely paying cash. But let me tell you, 2 years later, I literally still get choked up remembering the way I was treated, you'd think I was picking up a new GT2!!! I was and still am blown away by that experience. Doesnt end there, cars great but did end up having a bad water pump (if I remember right) within the first month or so. They had zero contractual responsibility to do a damn thing for me, this was a $25,000 car in a sea of $200,000+ cars, none of which they knew I would ever be back to buy. Still, replaced the pump, no labor, pump at cost. Now to today, a few months ago l got a new set of tires at one of those discount places, good folks, did me right but lost the damn locking lug key. Only good solution was the PORSCHE dealer who MIGHT have the the right key. Went there this morning, place was jammed but you'd think l was there to pick up that new GT2, told em my problem, had me pull in my lowly 996 IMMEDIETLY, no wait at all, service manager practically ran for the kit, popped off the locks which l tossed in the trash, sold me a set of "lockless" standard lugs at a reasonable price (reasonable price and PORSCHE rarely show up in the same story) installed and properly torqued em, l was on my way in 15 minutes tops... In that 15 minutes, no less than 3 other people asked me if I was being helped... I've been buying mostly new cars my entire life, NEVER been treated like this. You hear all the stories how these boutique, high end dealers treat their customers, like we're there to serve them, not PORSCHE, at least not this dealership. I'm telling ya, if l ever get locked up in some foreign prison in a 3rd world country, I'm not calling a friend or family, I'm calling my local PORSCHE dealer!!! The thought I keep having, these people all know I will NEVER be a "good" customer, I dont think they've ever even taken in a 996 since they were new 20+ years ago, but still, they treat every customer the same, so impressed and so glad I finally walked through those doors I'd been driving by for the past 20 years...
This comment was well-written, and worth taking time to read. Thank you.
have fun with your car!
A customer has 2 values - the money they can pay you and the exposure they can give to your business. Your dealer understands the power of building a reputation with great service.
My local mercedes dealer is the same way. They give me red carpet treatment every time im there. My contact there meets me out front every time..... and ive never bought a mercedes from them, it was a used range rover
I have a feeling Doug was on his best behavior for this video. The urge to cuss was visible on his face!
This guy is nothing but a whiny cry baby pencil neck. Who the fck would buy a Ferrari from him ten years ago? This should be a lesson for you kids, in America if you suck it up enough any can accomplish their goals. This guy is on here cry baby about some stressful car deal he did ten years ago? Plain pathetic, this channel is mostly pathetic. Filed with some of the countries most yuppie wannabe car gurus around. This is why you can no longer buy a car at a reasonable rate, middleman losers like this. Making their money off of fake hype and over pricing. Go put that on your wall dweeb . You pssy
Filp Flops or thongs
Yeah he did a very good job at holding back
But he's a good Christian man. He doesn't cuss.
It’s KZhead. There is no reason he or anyone else can’t cuss. I don’t know why they bleep it out. 🙄
News flash- The janitor doesn't want to be looked down upon either!
You don’t always get what you want. 😂
@@GenXican84 Define “decent human”.
Indeed. And what's more, people would do well to remember that a day may come when they need the janitor's services. There is more to society than money. And human treatment should be the norm. And even when it's not the norm it's the smart thing to do. You never know whose help you may need one time.
There's enough unique details in that story to easily identify that person. "A Lakewood man has been sentenced to jail time and ordered to pay nearly $1.8 million in restitution and fines after being convicted on four counts of tax fraud. Thomas Klocker, 47, built a waterfront home and maintained a 68 foot Sunseeker yacht using funds diverted from his company All Metal Sales, according to official court documents. "
Fun fact, if you Google his name on Google his Instagram shows up
I’d be very careful about upsetting such a buyer. Looking int him like that .. If I was sitting on a several million quids worth of expensive car stock
Yeah I'd say his name, age, and home town would be enough.........
@@ORflycaster right haha
I don’t know…having his name, age, and town of residence might not be enough haha. 🙄
Who ever says the "customer is always right" has clearly never meet the customer.
Its also a bastardization of the original saying that the customer is always right but only in matters of taste
The customer is always right (when it comes to buying awful things that they like because it's their money and business is business)
@@nunyabusiness3786 than you, I never knew that. It's just like the full saying of jack of all trades changes it's meaning completely.
We have the saying "the customer is king".What most people often forget is another old saying of "noblesse oblige" which can be loosely translated as "nobility obligates" reminding people that with high status comes the responsibility for decent - noble if you want - behaviour.
So true.
This is another of those sayings that got lost in time. The full saying "The customer is always right, in matters of taste." It's funny how Boomers seem to miss that other part, the one where you don't get to treat people like trash, but you can have your own horrible taste...
You think being a dick is limited to Boomers? There are no bigger assets in America than these 20 year old rich kids that run around here in Mustangs, Hellcats, and high end foreign cars. The stupidest thing I'm noticing lately, is the losers with v-8 powered MBs and BMW, who have replaced the stock exhaust with straight pipes. Is multiple dimensions of stupid.
Lol well said!
Why the disrespect towards some people due to when they were born?
Yes you can have your own horrible taste, just keep it to yourself and don't force your choice of "horrible taste" upon others. But your type isn't happy with that.
Boomers?? I'm closer to millennial than boomer but the young folks idea that they discovered or invented everything annoys me more than anything boomer.
I take care of aquarium professionally, let me tell you, if he had a large tropical fish tank, he has a company maintain it. There are no fish because he didn't want to pay the fish guy to properly take care of the tank so the fish probably got sick or died. I deal with people who don't pay or struggle paying and and cheap and then wonder why their tank isn't as good as it should be. So you friend was right
Deuce Bigelow?
I was thinking it was just a used office that had a fish tank but I’m guessing there wouldn’t be water in it if it was not being used?
I had a rude high-net worth individual being a jerk to me. I said to him that I can tell you're not used to hearing this word, and that word is no. Should have seen the look on his face, priceless.
No matter how much they make I would never let them walk all over me. Of course I would put them in their place in the most professional way possible. There’s no reason for anyone to treat others like crap especially when they are there to serve you.
I think you did the right thing there. Otherwise the guy will think you're a push over.. Can't see how guys like that continue in business burning bridges like that. Business is all about networking making contacts... Can't see Mr money having many long term contacts behaving in such a manner.
Thing is if people like you don't stand up to those people then it'll just become even more of a norm
👏 👏
@THAT GUY "I sad good day!"
Doug: "I don't like people that think they're better than other people and people are their to serve them" Also Doug: "He thinks I'm like the same as a janitor or something"
I noticed that as well, but I think you know what he meant. It's fairly indisputable that many people (not all) treat service workers as if they are servants, and treating people like that is deplorable regardless of what service they provide. It was an apt analogy and I think that's obvious, although perhaps not the best one, but see it however you choose to see it.
He’s also not terribly professional. I don’t like people that are jerks either but there’s no way I’d buy even a bag of peanuts, much less a Ferrari, from a guy that publicly insults any of his customers, regardless of the customer behavior. Grumble all you want at home or in the break room but publicly is a no no.
@@alexisarnall2341 Thank you for granting me the permission to think what I want to think and come to the conclusions I wish to - I appreciate it.
@@franciscodanconia4324 I agree. What happens when you have an actual concern/problem come up. Sure , he can distinguish between a jerk and a real problem… right? No thanks
Yup.
Money and power doesn’t change people. It reveals who they really are.
So true. A lottery winner posted a video that said winning the lottery also exposes and tells you VERY clearly who your good and bad relatives are. That video was a hell of an eye-opener ...
Good! I want some more money and power to figure out who I really am. Sounds perfect
Just like alcohol!
That’s probably the SMARTEST things I ever read!! Good for u for thinking that!!
truth
Having spent my adult life as a blue collar "Professional" working for rich people, I'm pretty well convinced that half of these fortunes have been build on fraud or assholiness of one kind or another. OTOH, one guy I used to deal with semi regularly, always remembered everyone's name, even though there was no reason for him to do so. (A Top 25 Richest guy in the USA)
Rich people are no different from any other group of people, like cops for instance, a few assholes ruin the image for the entire group. I know some wealthy guys who would give the shirt off their back to help someone out.
Collar color doesn't matter... I once worked for a company where every Monday morning the president would come around to _everyone,_ say good morning, ask if there was anything he could help with, and just see what was going on. As I understood it, that occupied his day from about 4am to 2pm. He traveled between 2 locations about 3 hours a part to do it. Every. Monday. I've never even met the president of my current employer. The one time I saw him, he was surrounded by an entourage that kept him away from the likes of any of the workers.
@@cdula26 as a future rich person I appreciate you coming to our defense.
@@thechannelofultimatedestin4720 what's your idea for getting rich ?
"Assholiness", I like that 😆
As an ex car salesman, parts employee and service writer, I’d love to hear a long video of all the chaos customers in that business. I even have a bunch of stories myself lol
I'm sure you'd make a better guest on here than some of Ed's recent choices of guests.
Same here man! Lot and detail, then lot and detail manager, then Salesman, and finally became a service advisor. One of favorite service experiences... Customer pulls up in a Porsche 911, "Hey man, here for my service appointment, sorry I'm late." "Hello sir, excuse me, I don't have any Porsche's on my appointment list, this is an Audi dealership, Porsche is down the street, thanks and have a great day." Customer, "Oh, I didn't know that, sorry, where is the Porsche service department?" Me: Face Palm.
Oh man, I've lost so many damn braincells as an ex service advisor, listening to these illogical, entitled customers and having to provide them a satisfactory experience because my manager said so lol.
599 just a fiat turd let’s be honest Nice colour on your old ladies toe nails but on a auto Ferrari hell no 😂
You have to get T pain on here to tell the story of his drift car pickle Rick and his Bugatti
Please 🙌🏻
@@brookeeeeeable I love you…my wife doesn’t have to know about us
100% yes. He has like 30 TikTok videos explaining it all. It’s nuts!
I am in my early 50's and in my life the ONLY people I have ever heard use this saying in a sincere way: "The customer is always right" were people whom I know would absolutely be a nightmare to deal with. If you watch any of the Karen video channels, you will hear them using that statement a lot- usually when demanding the moon from a fast food restaurant employee.
The problem with that saying is the original saying has been truncated, it's supposed to be "when it comes to matters of taste, the customer is always right". When you realize that, the saying actually works quite well.
Had a customer with a run of the mill stock v6 mustang that we did minor work for at the body shop. We replaced both bumper covers and a fender. This guy brings the car back mad as hell with a two page list of things that we had done wrong. The one item that always will stick with me is he said we removed his dash and put it back in half an inch to the right, we never touched the interior.
Where are you in the US if I can ask? I need to know if that guy was my brother because that sounds like something he would do, and he also has a V6 Mustang.
"The customer is always right... in matters of taste." is the correct, full quote.
Yes, "they will buy what they want to" not "appease them however you can"
Until you smack the taste out of their mouth, then; they are wrong!
Glad I'm not the only one that knows the full quote
"I paid for a complete tuneup last week and today my windshield wipers stopped working". Actual comment from a customer as they insisted I fix the wipers for free.
I do bodywork we’ll do only a rear bumper and they’ll say my headlights look different and there’s a scratch on the fender 😂nah that was there why we take 1,000,000 pics
"I'm sure with enough money, he didn't actually spend any time in jail". That seems like a very accurate statement that shows part of what is wrong with the current legal system.
The IRS has killed people for less. This is just a throw away statement. No judge is going to let this guy go easy, the IRS could come after them next. It wouldn't be beneath them...
In the U.S the money you have the more justice you get....
@@dimsoneill It's the same all over the world. That's one of the reasons powerful people choose to be rich.
I love how Doug lowkey puts down janitors lol. "People don't treat me like a business equal, they treat me like I'm just their janitor, you know, just their car guy" cool cool cool, doug
Funny as soon as he said it was a tax write off, I knew the IRS would eventually catch up to him. I've spoken to my own accountant about such things and if it sounds too good to be true.. you know the rest.
How bad does someone's human relationship has to be when no one would stop him from buying Ferraris and yacht as a "tax write off". That guy probably told everyone to f off when they advised him not to, or no one was there for him at that point 😅
@@kcho0927 there are ways to do it and do it legitimately
Lol a lot of idiots love calling everything tax write offs. That's when I know they've never actually taken the time to meet with an accountant or someone that specialises in taxes. Even on the internet, there's a lot of misinformation that has probably landed a lot of people in hot water with the big collector😂
@THAT GUY Right, there are obvious instances when you know it's a tax write-off but too often we hear people just lying about properties, cars, planes, all sort of lifestyle expenses that aren't business related and they call them tax write-offs, these things have no structure either. Years later you find out they're in trouble
Man, imagine being in a position to live an easy life, but you only make it harder for yourself. Clown world logic is inescapable. That deep burgundy Porsche is gorgeous. It would definitely be the one I’d live with.
0:22 Worlds worst Ferrari dealer right here
Doug is 1,000% correct. Higher end = worse clients generally, unless you’re working with their kids. Then they tend to be way nicer. Just my experience. Thanks for sharing! 🙌
I normally find the children worse.
I’m not in the car business but my experience in Wealth Mgmt. has been that the wealthiest clients and prospective clients are generally the nicest.
@@JGA347 probably old money. they tend to be nicer I think?
@@likeablecloud2454 New money vs old money plays a part. I have some old money family and you'd never know it until they handed you a $100 tip for helping them with their groceries or something mundane like that.
You need to understand, they got to where they are by having certain standards, if you're spending fortunes you're obviously going to demand the best service. Personally, I still think you should be respectful and considerate but buying a Ferrari is different from a ford customer. They're going to need to make the customer feel like whatever they need is provided. These are also high net worth individuals that can mean many years, even decades of business.
Lots of PTSD for me with stories like this.
Porsche Training Sex Division?
Hi mate, come on down to Australia and drive on this side of the road, please bring family and friends, great times.
You probably get this question a lot, but I'll go ahead and ask it: "Will there be a Kimee (sp?) video any time soon? When does she get out?
Shut up goofy.
@@shawnerz98 I believe that the question isn't asked enough. Ed should be reminded that we haven't forgotten and he owes us at least an effort to get her to sit in the Big Chair. That is, after Gwinett County, or the State of Georgia no longer requires her to be their guest in one of their facilities? #FreeKimmy
The amount of energy people like that complaining, bragging, and doing the wrong thing but then buying their way out of trouble is admirable as much as we want to see them tarred and feathered.
What's always struck me is that there are two types of people who will put ungodly amounts of effort into doing something that's ultimately less productive than just doing things the right way... ...and that's the super-rich and homeless street beggars. Same church, different pew.
Ed better make tees saying " Get Rekt; Get Repoed." Do your finances well you would not to worry.
Insecurities run deep. As I age I can spot them out easier and easier. When you realize this you will calm down and that’s when you learn grace. Be tactful about working with their fear.
I empathize with what Doug describes about interactions with bad customers. It can be so draining.
Hey Tom, every group of friends has someone that nobody likes, you are that guy
This client doing tax fraud is basically most of Premier Financial customers leasing exotic cars
Bingo
Yup. Put a 2 inch real estate LLC sticker on the bottom of the rear window. And boom business vehicle
Some people are psychopaths. And it doesn't matter what specifically they do. Stay away from them the millisecond you detect they don't consider you equal.❤
more likely sociopaths and narrsissists
@@krusher74 depending on if they hurt people who get in their way, or they just hurt people for fun...
Not everyone is equal though dude
@@MattyBrad Well, criminals who choose to harm others are not equal. Being equal doesn't mean having equal wealth, education, etc. Just equal rights etc.
I could be a horrible Ferrari customer if Doug wants another one? I'm super nice and chill... but I promise you, that first Ferrari-payment check is gonna bounce like Lizzo.
"Bounce like Lizzo" nice one 😂👍
My dad had a sign in his office that read 1. The boss is always right 2. If wrong read first sentence. 😂
The customer is always right _in matters of taste_
These people are the worst. As a small business owner I see this stuff way too frequently.
right
Never trust a man who confidently wears flip-flops with pants.
Agreed. As "entertaining" as his story might be, I'd never buy a car from him. Or anything really.
Nothing wrong with that. Go try some shotgun mouthwash boomer
@@macsmith2013based on some of his other videos, he does not seem trustworthy at all
Yea. Or sells cars and bitches about it
As my accountant once said to me with a chuckle some years ago, “everything is deductible until you get audited “.
Pretty sure my nephew worked for the outfit that built the aquarium in Tom Klocker's office. I don't think he ever met him personally but I definitely remember him saying that his boss called him one of the biggest knobs he ever met. I want to say that he requested a second fish tank at a different location but boss told him to go F himself essentially.
My guy sued for emotional distress because they tore up his yellow brick road. How’s he gonna find the emerald city now?
He was probably trying to find the Yellow Prick Toad
If someone is bragging left and right, walk away fast.
Treat others as you wish to be treated... that's how I run my businesses...!!! When they come at me sideways... Ya better watch out...!!! Thanks, keep up your awesomeness and don't forget to compliment someone today...
Anyone see the irony on the bloke buying a red car that has yellow brakes that were changed to red, and bought a house that had red bricks that he changed to yellow….
Money doesn't equal a good human being.
Tom watching this clip with a tear in his eye, thinking he and Doug were buddies.
The most fun I have ever had in dealing with customers like this, is telling them NO!
My worst car transaction was with a family member- and not for reasons you'd expect. I took possession of the car after paying her in full but still needed the signed title and lien release from her. She dragged her feet and treated my repeated requests as unreasonable burdens every time. At one point she provided a lien release that was from a car she'd owned ten years earlier and not the one she sold me. I had to refund deposits from 2 pending sales because she couldn't keep her promises about the paperwork. Other sales were lost after the buyers discovered a collision repair on the Carfax that she swore had "never happened" but then changed that to swearng she "didn't remember". It really damaged our relationship.
The difference between tax avoidance and tax evasion is about 10-15 years.
I had kind of a similar experience. It was on anything as crazy as a beautiful 599 GTB, one of the only Ferrari's I enjoy looking at I might add. Im part owner of a small shop here in CT that specializes in rotary engines and rotary powered vehicles for the most part, though we have dabbled in numerous other makes. A clearly extremely wealthy man showed up one day in 2016. He was driving a fairly modified Solar Yellow Lotus Esprit 3.5 Twin Turbo. He said he wanted a Mazda RX-3 because when he was a kid his father had owned one but he wanted it to drive more like a normal modern car, so a restomod if you will. I connected with this as my late father had a 1986 RX-7 TURBO II that he actually drove me home from Bridgeport Hospital in when I was born in '87 & that has been a part of my life ever since, but he did seem a little odd. I put it off to just me being over critical. So we found a decent example in Virginia for a reasonable price & he wired us enough money to buy the car & get started on the build. So for the next 14 months or so we built what I still to this day consider one of the cleanest and nastiest street RX-3's around. It had a semi peripheral port S6 13B making around 450hp & all the modifications necessary to handle that kind of power. We were sending him regular photos and videos of the build and he would point out how he wanted things & we would continue to his spec. Right as we were putting the finishing touches on the vehicle all of a sudden he calls and completely blows a gasket about some rather minor & easily changeable details. At this point I'm starting to get a bad feeling about this guy. So once the vehicle was up and running and I had put a few miles on it to make sure everything was sorted I called him to say your vehicle is ready to be picked up, come & get it & settle up the bill. He gave me some story about needing to get the funds & needed a little time. This didn't sit right with me as everything I had seen from this guy from his Rolex's to the Lotus to his attire screamed wealthy D-bag. Again I put it to the back of my mind & just say, hey I get to drive this awesome car a little bit more. Then silence. For 6 months we can not reach him & he will not return our phone calls or emails. Not to go into too many details he was a criminal and had fled the country. We eventually wired him back his initial payment and kept the car for about a year then I sold it to a collector from Puerto Rico at a car event in New Jersey. Idk what it is about massive amounts of money that makes people lose their minds at the smallest thing, legit or not.
They literally think they are entitled to do anything they want. And, you know, "absolute power corrupts absolutely."
@@zounds13 No doubt. Luckily the car ended up with a good home.
“The customer is always right *in the matter of taste.”* That is the actual adage.
This is a site always well worth watching, as you guys do it with class and professionalism. The stories are highly interesting and they're done without verbosity, which always indicates a level of narcissism, of which there are plenty here on KZhead. The cars are the story. Great work.
The real hero is you Jack. Watching, supporting… way to go buddy.
You obviously didn't see his last episode where he spent the whole time ragging on a guy because he has a "kit" lambo
Ed does…..this guys did not
As a 22 year old the 599 holds such a place in my heart. Greatly undervalued car in my opinion
hope it stays that way so we can afford it
@@clkgtr12 lol I was thinking a similar thing 🙌
I know. I just bought my dream car 5months ago. 2010 599GTB. I can die now.
As a 20 year old, for me that car was the 2007-2012 Aston Martin DBS V12. There was something about those era of cars with big engines that make them so enticing
As a 23 year old, for me that car is the Gated LP-640 40th anniversary edition. That spec coupled with a howling v12 that sits in the backseat with a Gated Manual. Doesn’t get any better than that ❤
Sounds like Doug was dealing with a fellow Ferrari buyer in this instance.
Some clients need to be slowly walked out the door and calmly waved good bye too.
Today I realized the etymology of the word "shenanigans." Thanks Doug.
The guys name he is talking about is Thomas Klocker
and your Def right about the fish tank....my body who is just a regular dude who probably makes 45k a year.....but man does he love fish and pets and stuff like that....and he's 225 gallon tank with like 30k worth of fish and coral and cool stuff like that...and he never tells anyone about it until they get to his place and see it and everyone is always amazed by it
Damn, sometimes I wish I would have passions like that. Makes you really happy I believe
I was able to find this guy on the internet in about five seconds, what a piece of work!
Haha yeah that popped right up! Omg the name he used for his “yacht leasing company” has me rolling 😂
Yup, I googled " sunseeker yacht tax fraud" and I got a guy from Cleveland arrested.
I mean I know this guy is an idiot and a clown, but the IRS shouldn't be taking "restitution" from anybody. I understand paying the "back taxes"...fine whatever. But them just deciding they want some extra millions on top of that should be concerning to everybody. This guy being a d-bag doesn't make the IRS excusable here is all I'm saying.
@@seanpittacora9668 Tommy time 😂😂
EMOTIONAL DAMAGE!!!
The Alpina B7 text got me🤦♂️😆
I know who this customer is. At least I think I do. Will not post his name since it’s not worth the grief. Suffice it to say that Doug’s description of him is spot on.
What does the guy do for a living
I mean anyone who Googles “tom tax fraud yacht leasing” will know within seconds. Doug read the amounts in the video.
Klocker
I just wanted to chime in really quickly, because when I saw you mention that deep red color from the Ferrari that you used on your Porsche, that instantly brought back a memory. I remember an issue of (British) CAR magazine from easily 15 years ago now, with that color on the cover. It was probably the same car but I don't remember. I distinctly remember that it was gorgeous, and I'm pretty sure I kept the magazine. I have no idea where it is. 😂 Props to whomever the photographer was, for being able to capture the depth of that color in a photo, though I would imagine it was even more striking in person!
Doug has that Yarmouth Falmouth Freeport type of arrogance.
No amount of money can nor should ever excuse bad behavior 😉
I'm from the UK, usually I don't like these 'sit n chat' videos, but I found this one strangely compelling....thank you!
I’ve worked for multiple car dealers some high-end and some not, and it doesn’t seem to matter what type of cars people drive, there will always be those entitled pricks in this world! It’s just learning how to deal with them and not let them get under your skin. And they are definitely not always right. Good video
Thomas G Klocker
I love the I’m confused email that one made me almost die from laughter thanks Doug
"They have earned the right to be unkind to people." I wrote that down. That is the best way I have ever heard entitlement described. Thanks Doug.
Let the googling begin 😂
Same thing I just did lol, the guy looks the part
Thomas G Klocker
whistlindiesel is typing...
Once again Doug's dynamic and positive pragmatism wins out over arrogance!!! Congrats Doug!!! LoL...
I love how the pictures showen have nothing to do with the story but are there just to keep us entertained 😂😂
I will never understand people like that. I'm poor and I'm happy to pay my taxes, and I'm more proud of the things I've done than the things I've purchased.
I love Doug’s attitude
Wow…I thought for sure you were going to say, “Tyler Hoover”!!! 😂😂😂
Someone that shares their experiences in an honest way while being restrained, rational, positive, and polite is exactly the person you want to buy a car from.
I love Dougs stories
Try getting Doug deMuro for atleast 100 stories
The irony of Doug looking down on janitors while explaining he doesn’t like to be unappreciated.
Hard to take you serious with those flip flops 🤣🤣🤣
Love it! Thanks Doug. Love your stories.
I call this type of customer "my problem child"...there's ALWAYS at LEAST one...
As someone who flies private jets; people that brag about how much money they have are always compensating. Those with about $100m or more never talk about how much money they have. Those with less always need to tell you how much they’re worth. We had one guy ($15m net worth) talking down to a guy worth over half a billion. He had to repeat much money he had and how important he was
"I don't call out their names because..... It doesn't matter" AKA Don't want to be liable for slander lol. Well played good sir. I approve.
I love a good Doug story
I think your mistake was not to increase the price after he said he didn't want to wire the money.
Man that Rosso Rubino 599 is just perfection! My favorite color of my favorite car.
One of my favorite sayings is basically "Yes, we need customers, but we don't need you as a customer."
“You’re a clerk, I don’t need your information, just do the paperwork”… Me, actually being honest about my appreciation for a car he was buying, that is what he said to me.. It was a Nissan Armada, platinum..
I'd almost bet money he was at least 3 ex-wives deep. What a idiot.
The more you demand and treat me with superiority the more I will ignore you
"Man is facing federal charges for allegedly writing off luxury expenses and not reporting more than $2 million in taxable income. According to the Department of Justice, 47-year-old Thomas Klocker was charged with four counts of tax evasion involving incidents from 2007 to 2010. Authorities say Klocker was the sole shareholder and operator of All Metal Sales in Westlake. He also operated TT Charter Leasing, which was in the business of chartering the luxury yacht “Tommy Time."
The first 2 minutes of this video were so excellently well spoken. Doug's sayin what we're all thinking in terms of how wealthy people tend to act.
Love Doug's stories! Keep it up.
In my experience, the richest guys are the ones that never talk about how much money they have. For example, "Tom" talks about his Sunseeker and how much it costs. Real wealthy person says, thanks for the invite, but we are usually out on the boat on nice days.
The really rich person says: "I'm thanks for the invite, but I can't make it" No one needs to know their business.
I love that the people on the wall of shame undoubtedly know it - yet can't retaliate
I’m a Turbo Encabulator specialist, believe me, the dumb questions I get are phenomenal!
The best part is that without mentioning him it’s so easy to put a name and surname to this guy.
Well?
@@MrEazyE357 he gave you the first name at the end of the video. Then he tells you the state. Then the sunseeker. Then the lakefront property. The amount fined and Google will do the rest.
@@MrEazyE357 Here's an actual useful, non-asshat answer for you: Thomas Klocker
His name rhymes with clucker
The World's Worst Customer is the "buyer" of a $25K Mercedes R129. Sold many 6-figure Ferrari, Porsche and others, but never felt as used up as when dealing with the "expert" who tracks every 1997 SL500 BAT/eBay auction, then drags you for weeks (or months) of questions without ever making an offer. In his mind, it's your job to educate him until one day he texts you a picture of the car he just bought for a fraction of your asking price. Evidence of paintwork, no service history and 10 y/o tires are OK; he's just happy he "saved" $5K. "Oh by the way, where can I get the roof hydraulics fixed?"
Similar things have happened to me - when I'm selling something worth dozen thousands, people usually are easy to deal with, and they buy without any hassle. But God-forbid, I'm selling something for $25-50, I'm suddenly flooded with experts who know it all.
@@pauliusgruodis137 Exactly :)
The largest richest companies in the world, got so large and popular, because they satisfy/address their customers needs/opinions/concerns. Ego and arrogance has no place in a successful business. There's a ceiling effect that happens when business disregard their customers concerns. I've taken business management, and that's one of the main points that kept getting drilled into us. For example, if you find a product labeled with an incorrect price at Walmart, and it's say $100.00 cheaper than they sell it for, and you ask the manager to give it to you at the discount, they'll sell it to you for the discount, and give you no hassle about it. I learned this while in school, and I've done it since then. That's why Walmart is one of the largest and most successful companies in the world. Your ego and arrogance is only going to hold you down. For every unsatisfied customer, you lose 3 customers.
Ahhh mr klocker, good to see you again. 😂😂
janitors work hard.