England's Oldest Inhabited Castle | Chaos At The Castle | Real Royalty
Bickleigh is a witness to a thousand years of bloody wars, revolting peasants and blue-blooded aristocrats. Today, owners Sarah and Robbie Hay run this Devonshire castle as a top wedding and events venue. But in an age where the customer is always right and the staff working downstairs is no longer willing to be lorded over by those upstairs, can they hold it together for the all-important summer season?
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He washed the plunger 🪠 in the bathroom sink 😩*cringe* 7:11 7:25
🤮
I was in the Hospital for 6 weeks recently, hooked up to a medical vacuum on my right foot, and a partial amputation on a toe on the left foot. One of the Certified Nursing Assistants actually emptied my bedside commode into the bathroom sink!! Needless to say, I pitched a royal fit. 👍 🤣 👍
@@majoroldladyakamom6948 I’m glad you did mom because that’s disgusting !
That was so cringe. 🤮
@@emilylodge8622 girl yesss omggg
Richard is a character. I liked him, he keeps the place together. He needs a raise for everything he does around the castle. Why didn't Sarah sweep the carpet. They expect Richard to be in several places at the same time. They do not know how to respond to customer complaints!
Richard, I hope you get your icecream parlour and a beautiful little place you and all your gorgeous animals. I appreciate your soul and want all the good things in the world for you.
Team Richard!!!!
meh Richard is rude - I would have fired him way before
@@JasonC-rp3ly Yes, you probably would have _"...fired him way before"._ Because judging from your other comments you have no clue which employees are working their bums off, doing at least twice the work of other staff. And you would deserve to have no employees who would work for you with your disrespectful attitude.
Sarah should do more than point out things that need to done. She should help out. Seeing her point out where Richard needs to clean the carpet more made me want scream. I could never work for someone like that. If a customer complains that the table isn't clean. You apologize and clean the table. If you get a bad review there is a reason. They were so rude to the customers. That is not how you run a business that is 'based on customer service'. 😡🇨🇦
Hideous people worst of the Brits to poor Richard overworked and underpaid, hope he gets a better job
V be C tooo T
You should read their Ludacris replies to the one star trip advisor reviews! Complete bonkers, out of touch, self righteous gits!
They do rather like to put on airs and graces. They need Henry Higgins to teach them how to sound as if they belong in the castle. Sarah in particular does not have the accent of one who was born to money, never mind the Upper Class.
LOL! Before I saw this comment, the 1st 10 minutes of the video I noticed she was sitting while someone was cleaning around her and in one instance she pointing that they "missed a spot". lol Then I thought, "You're RIGHT there, clean the cigarette butts yourself!". Richard is BUSY!! By the time she walked and found Richard and walked back, she could have had a lot of the butts cleaned up herself. Also, seems like Richard is run ragged, perhaps they should invest in another employee. And invest in a riding lawnmower for Goodness' sake! I was shocked when I saw Richard mowing the lawn with that regular lawn mower!
If that is how it really is at that place, the film crew should have straight up confronted the owners about their abusive behavior toward Richard! They are not only taking advantage of him; but it takes them longer to track him down at what he's doing, than it would take them to do the piddly-assed job they think he missed! Sarah better learn how to stay in the background if she wants high end bookings...even when you own the place, you're the help, not part of the party...and for God's sake, greet people when they arrive, don't go barging to their room and push your way in!
I was thinking the same about greeting them at the start not once their settling in
So u two meatheads don’t under production.
Well, she *did* have to make her Grand Entrance. After all, she must be the center of attention at all times despite the occasion having NOTHING to do with her. Overbearing, noxious and obnoxious, she should be sent to a cloistered convent, preferably one with Vows of Silence. Her mouth is a weapon of a** destruction.
A picture is worth a 1000 words, I think the film crew did an EXCELLENT job of showing how Richard was always working hard and how much time was spent hunting him down to pick up poop and butts. The part that killed me was when Richard went to task and was quickly cleaning up the carpet and Sarah kept pointing out the spots he "missed".
Those people are deranged! Your castle is NOT your customer’s problem.
Sarah is a fool and will remain the failure that she is.
I'm so confused as to why the castle owner, Sarah, didn't sweep the walk, clean the cat poo or pickup the cigarette butts, etc., herself instead of asking anyone else to do it when they are all run off their feet. It was truly mindboggling to watch her. Then horrifying to hear her husband be so snarky with the client about the dirty table. My god. Hard to believe they're still in business if that's how they treat people; both the clients and the employees.
Exactly my thoughts when I was watching this. Managers, business owners etc. need to be prepared to undertake any task they ask others to do, if Sarah picked up the cigarette butts herself it would help make a big difference in terms of staff morale.
I am totally not of the mindset that people have to bend over backwards to customers and agree with everything they say, but this was ridiculous. The owner was so rude to that man.
🎉
Ikr?! No WAY, would the Earl & Countess of Carnarvon would EVER allow or sanction this disgusting behavior at Highclere castle! 😑
I totally agree!! I’m thinking: Why not do the things yourself??? Poor Richard is being pulled in all directions. If he decides to leave Sarah, she’ll have trouble finding anyone who could replace him!
Poor Richard! They are working him as if he is three or four people. They are lucky to have him as a worker. That castle is gorgeous! Beautiful surroundings.
He definitely needs a part time assistant…particularly leading up to and on days there are events!
They need to hire at least 2 more people.
Horrible treatment of Richard. Overworked and underpaid. This is more than abuse, pretty much slavery. In case of unfairly dismissed, there are employment tribunals - he may receive compensation for doing the work of 2-3 people. I hope that Richard becomes independent, so that his life is not just hanging by a thread.
Richard is a gem!!
Handyman, bartender, gardener, cleaner, organiser.... the way Richard was treated was infuriating. At minimum he was doing the work of five people. They are running him down, no way could anyone go like that for long.
Poor Richard, he is dogs buddy for everything….gardener, maintenance, event set up, painter, ground and bar keeper, etc…..And why would Sarah butt into the guest’s room like that? Just wow….
Would be good if the overweight Sarah would do some work herself. She follows others around giving orders, especially to that overworked skinny and pleasant ‘jack of all trades’ Richard.
Nicole, not sure if you have a mad corrective text on, but the term is dogsbody, not buddy. I find corrective text infuriating. It's like letting a seven year old play with your correspondence.
Richard is a force, I mean damn, what more can one expect from one person.
I thought Windsor castle was England's oldest inhabited castle?
Richard's the best energy they have, I feel his frustration. Planned events without a plan.
@@marlonholt40 Windsor wasn't built until about 400 years later
@@cassied97 I read Windsor began in the 11th century so that means Bickleigh would have begun in the 7th century, is this true?
Clearly these aristocrats don’t respect the punters.
This woman keeps pointing out things that need to be done to a man who they're already overworking! Then she gets upset about what guests have done, as if she's going to fix it. Do something yourself! You're not too posh to have debt and take money from people you think you're better than, clean up something yourself!!!
Oh my, I’m reading your comment and I already know that I won’t be able to stand watching this video. It’s going to annoy me so much. I’m only a few minutes in and it’s already pissing me off.
@@SecretSquirrelFun It's bickering brits, darling....
@@SecretSquirrelFun at least I'm not alone!😄
Your comment, Loretta, was just what I was thinking.
Wow, no wonder their bookings are down, rude owners!
This woman is a nightmare..and very annoying. Everyone else is working hard except her .. she’s walking around looking for the overworked handiman to clear the cigarette butts, while he was already flat out doing a job... and lazy her not doing a thing except pointing out everyone else’s faults. DO IT YOURSELF WOMAN.
Amen! Absolutely incredible to walk around pointing out little tasks while Richard is working as if he were 5 men. Shame on the owners. They are ridiculous.
I couldn't agree more!
The Earl and Countess of Carnarvon work their buts off bringing in money for High clear Castle. This fat oaf should watch and learn from them.
It sounds like the guests didn't have their table wiped down after the previous people ate at that table. Seems like a legitimate complaint to me. Who wants to eat at a table with somebody else's crumbs left behind?? Yet, the hosts were trying to make the guest complaint seem like they were complaining about scuff marks on the table. That's how the situation sounded to me unless I understood it wrong.
The UKIP umbrella and he is a Maltese immigrant! Ah now all makes sense!
Both sides need a little more grace, in my opinion. That very large man with his companions was also the sourest man. If his table was wiped, let it go.
No I disagree. Those guests were assholes. They wanted to be treated like royalty. And if royalty acted like that, Brits would want them fired and dethroned.
The fat obese dude at breakfast does need his table wiped but a also diet and loose some pound lol 😆
It wouldn't have hurt to politely apologize and give the table a nice wipe down. And on a side note, having a huge table set for multiple guests doesn't look like a good idea. Why not smaller tables? Was there room for four small tables? Anyways, it could have been handled in a few moments. You want happy customers who'll tell their friends what a delightful time they had, and how wonderful and helpful the staff was.
It seems like Richard is very over worked and has reached his end. Maybe you could hire someone to help him preparing for events. I couldn't believe Sarah knocked and then walked into the brides room.
Yeah, I was shocked when Sarah did that. Very odd.
That's was odd to me and I would've done the same thing the bride did. please don't come to my wedding. I was always taught you knock and you wait even if it takes 5 minutes. You don't open someones door. Nope. no common courtesy here at all.
I know right!!! I was horrified
I'm afraid the owners are a nightmare. Poor Richard, so overworked and under appreciated.
I feel bad for Richard, working his butt off for 5 years for such an unappreciative woman, who won't lift a finger, looks down on her guests and could fire Richard on a whim. Richard's work has made the wedding events successful and created income for the "castle", but he has no job security nor assurance of a continued home. That has to create enormous stress for him.
THE RUDE people are those who own the place. Poor Richard, he is the only one of a normal size because he works off any fat!
They abuse Richard simply because they know he has nowhere else to go! What a horrible couple to work for.
Richard will get numerous job offers by the end of the year after this show airs
I wholeheartedly agree! They won’t know what they’ve got until he’s gone. The way they handled the disgruntled guest was unacceptable! Remember, they are PAYING you to get it right! And Sara and her husband were horribly rude, instead of trying to satisfy him, they argued and were sarcastic. That 1% could be the difference between sink or swim. Definitely receive no warmth from the owners who are cranky, argumentative and demanding of the overworked (and probably underpaid) staff!
@@stevengermadnik3162 - I really hope so.
Knocking and walking in without permission, how rude! They really have no clue how to behave.
Wow, you knock and then wait for an answer! Most hotels don't even go to your room without a call first.
Give him a cell phone or beeper to use if it's that important. Give the guy a break!
And she had the nerve to say that Richard wasn’t disciplined enough as a child, she doesn’t appear to have any home training herself.
I agree! 😂 👍🏼 What a nasty human being she is!
And you DO NOT wash off a plunger with 💩 on it in the sink! Talk about disgusting and contamination! WOW!!!! Patricia Gambino Harrington
This show makes me sad😩 i hate seeing anyone struggle. Poor Richard.
Wow! Sarah doesn't understand how to run an event venue. She has a beautiful place. She has to learn the business and management of that business.
True
Well thats rich coming from her she does not have a clue she was not taught manners and the husband you people are jump up nothing l come from a background of working family and we certainly had more money than them but we treated people like human beings that worked for us.
Please tell me That guy that plunged the loo didn’t just rinse the plunger in the sink with poo on it! It’s a wonder someone doesn’t contract Ecoli and get terribly sick.
That grossed me out, too.
Me too
He did🤮
@@debbierenfroe7096 so disgusting! I hope he scrubbed out the sink after that.
@@carolbradley4845 Doubtful!
Just because they allow him to live in the slave quarters, they don't have to treat him like a slave! These people think too much of themselves. The staff are treated badly, customers are treated badly, they don't care. Wow!
How’s your day going today my friend?
Okay, I definitely see the negatives of the owners, but calling his accommodations "slave quarters" is crazy. Even he admitted that his friends whose sofas he had slept on had nothing near as nice. I would love to have something like this- a simple but comfortable caravan in a very nice setting. I have also worked very hard and had simple living quarters that I had to share. I was not allowed a pet in any of them let alone the ten he has. We all have choices, just as Richard does. He can leave when he gets a better working situation and then will also hopefully get a suitable apartment, where he might need to find homes for many of his animals. Not too many things in life are all one-sided.
It’ll catch up with em
Nope, Sarah is such a snob and her and her husbands treatment of Richard as well as their customers is disgusting.
Totally disagree - they were far too nice to him, and he had them wrapped around his finger - he was the one being unprofessional and moany- if it was me I would have fired him much, much earlier for his very unprofessional tone - work demands a professional attitude, and this man is a whinger.
What awful people to work for. They have elevated themselves above everyone and little or no respect for anyone. I hope you get your ice-cream parlour Richard.
I think this is reminiscent of the caste system in England. This is what happens when you have Royals and commoners. It's an antiquated system that creates inequality. Jmo
Shame on owners just having Richard do all the work. I'd hire him just to walk around with in his shorts. Please give Richard 3 extra employees
Richard had a great attitude about the bloke who fell into the moat. “He could died” he says as he cleans up the mud from the new carpet
@@jenniferlawrence9473 The system is not good, but it is not solely in Britain where there are recognized classes. In certain US States wait staff are paid $2.11 per hour in 2022. Talk about starvation wages. This couple seems to have ideas above their station. One thing is certain, she does not have a "posh" voice nor a posh accent.
@@michaeltutty1540 Real aristocracy have class. Thèse people are les parvenues.
They should send a thank you prayer everyday for having their groundsman. He is a great, intelligent worker that has worked himself out of a very difficult youth. Need a groundsman? You know where you find him...
@mimibergerac7792 - Richard is their biggest asset.
I wish Richard would start a Go- fund-me for his ice cream shop. I bet he really could retire with his pets in Spain.
That is a great idea!
BY the look of his trailer, Richard is a very clean man
That a nice idea! 👏🏽👏🏽👏🏽👏🏽
He sure works his arss off
Yikes. I’m amazed this outfit has remained a business for as long as they have. Serving breakfast without at least using a crumb knife in between seatings? The guests weren’t wrong, thinking it was tacky to be sat at a dirty table. (Also, service was from the wrong side: serve from the left, clear from the right.) This is toted as a luxurious location, where expectations would aim toward a higher standard, but it’s run like an out-of-touch mom&pop roadside motel, where casual carelessness is more to be expected. The hostess opening the bridal ‘suite’ door while the guests were in there? They didn’t initially come to the door, intentionally, wanting to be left alone. No wonder it was requested the person barging in not be in attendance during the following event. The staff all need professional training in hospitality if this castle is to succeed as an event destination. The managers don’t know how to run the place or relate to their guests, and the staff needs some structure; guidelines, and reward for services going beyond the minimum.
Also, the chide against Richard based on his ‘immigrant’ lineage was unacceptable.
I find both owners insufferable. Poor Richard.
Is this for real, I am totally annoyed with their "entitled behaviors", Richard is right, they have been doing this for "x" amount of years, shouldn't there be a system/schedule, the employees should have a position description and with that a daily schedule. I need a walk.....🤣
They obvious feels its beneat Them to have to have guests and service like this. She especially feels she should be waited on and treaded like a Queen and she takes her anger out on everybody
@@probablecauzz7038 - Yep, poor Richard….. I hope someone watching this show realises what a treasure he is and snaps him up., because he’s not appreciated enough by this awful couple. Bless him, he loves them and thinks of them like family…….
Does Sarah actually do anything besides work her mouth? She was annoyed because the groom did not notice the swept courtyard? He might have had other things on his mind.
Yes! I was quite shocked that she was pointing out that they had swept the courtyard. Nobody cares! That should have been done. I think these owners need to take a better look at themselves. Poor Richard.
What do you mean Maltese amigreats what the hell you think you are
Loki was thinking the same - he didn’t even notice we swept the courtyard for him….. shouldn’t that be a given when booking an event at the place anyway??
@@neenalouise2633 Absolutely! I agree. When one is paying thousands for an elegant evening, one would expect things to be take care of properly and yes… things should run perfectly!! You’re PAYING FOR IT!!
Sarah failed to announce that the carpets were vacummed, the glasses were washed, the beds have clean sheets. And all this was accomplished while she stormed around and made everyone miserable.
It seems obvious, there are too many managers and not enough do-ers. Instead of managers commanding every single job, they should actually pitch in a do a few of the easier chores as well. How hard or degrading would it be for them to clear the table for the next group of guests instead of standing around and complaining? or to vacuum up a small mess on a carpet.
Richard was the only person that was constantly on the move and yet he was hunted down like a dog to pick up cigarette butts and poop. Richard, you're the MAN!!!
She could have gotten off her lazy rear-end and picked up the cigarette butts and cat poop, all in the time it took her her to badger Richard while he was running his butt off doing many other things.
What ghastly owners , I would not go there if you paid me too. Yes poor Richard a thoroughly decent person, over worked and greatly under appreciated.
As soon as I saw her knocking on the bedroom door I screamed NOOO! Then she saw nothing wrong in what she had done. It’s called “Invasion of Privacy” for your edification you nasty, bossy lady. Just because you own the place that doesn’t give you unspeakable rights! And as for poor Richard, underpaid and overworked.... no the wonder he yells at her. It would do her good to rake the gravel of cigarette ends and cat poop, might get some fat off.
Just what I was thinking! A little exercise would do them some good! Patricia Gambino Harrington
Agreed. These owners are snobs!!!
@@cberry6751 Without the background to warrant it.
when Sarah walked away after helping herself to the guest room, she smiled like a little kid who got away with something naughty ... I thought, "this lady is trying to get a looky-loo." NASTY!
Ok I totally just went on trip advisor to read all of their negative reviews lol, and OMG so they respond with a vengeance! No accountability or responsibility! Disgusting people. Richard deserves better. Free Richard!
Oh my goodness not surprised. I was going to do the same just out of curiousity
Richard- overworked and provoked. God bless him.
The moment Sara opened her mouth, and those "plummy" aristo tones, flowed out, I knew she would be impossible.
Plummy is the word. Not the voice nor accent of one of breeding. Noblesse Oblige has forsaken her.
Poor Richard. He’s hardworking and dedicated to his work. He’s doing the job of at least 5 people. They seem to get annoyed because he speaks his mind and without him they would be in deeper mess. I’m sure he doesn’t get paid like he’s 5 people either. I feel bad for him.
God willing Richard finds a position elsewhere, where he is paid-well and respected.
The owners needn’t wonder about why their business has dropped, they only need to look at this video. However, I doubt they will see any fault in their behavior. Note to owners, if you look at the “bad ones” (reviews) as throw away material, you have an underlying problem greater than you’ll ever know. Who cares if you do your job? The snippy comments about an electrician not realizing you raked the courtyard and you expect him to bow and thank you? How sad that classism is rife within their mindset. And BYW, hire another grounds person. Anyone can see a grounds this large requires several groundskeepers. Poor staff. I would never visit a place that had such poor ownership as they cause the trickle-down problems as seen here.
After being in business for 12 years, you have no excuse not to have everything run like clockwork!! Stop making excuses and take some responsibility for the management of this castle. The client is always right and you need to bend over backwards to make them happy! They will NEVER have high end events with her attitude!
Wow. The owners think they are of the aristocracy and that’s through cousin that’s an Earl. Richard is doing every job in the castle and I’m sure not being paid his worth..Sarah spends all day running around looking for someone to do a job she could easily have done (picking up cigarettes) in 5 minutes. The owners haven’t a clue how to properly run a castle for events. The most disturbing thing was listening to them put others down as if they were the king and queen of England and treating others as if they were serfs. Sad people act this way. I hope Richard finds a great job and a great place for all the fur babies he has rescued. Someone who has so little but takes care of all those animals is the person with the real class in my book. If you read this Richard, I hope you get your dream of owning an ice cream parlor is Spain with all your fur babies.
Sarah and Robbie have no idea how to converse with their customers; the people who help pay their bills. What they said to the breakfast people was apalling. They have their heads in the sand! Robbie was really rude to the man. He said all the wrong things.
This couple has zero self-awareness. Their guests are paying loads of money and they expect them to be appreciative of mowed grass, they can’t wipe the table between dining guests, he takes the used plunger and rinses it in the sink, she knocks on the bride’s door and immediately walks in. They pay Richard minimum wage and expect him to work day and night and they walk right into his house. They absolutely believe they are of a higher class. I wonder if they’ll get any business after this airs.
This is disgusting. The worker man deserves a measure of dignity for all his hard work. SHAME on these uppity people.
Wow! What a story. Take my hat off to all of you. Any type of hospitality business is a challenge let alone in a 11th Centry Castle. People do entire degrees and spend their whole lives finessing their professional skills. Richard needs a lot of help, he is struggling and perhaps living with undiagnosed ADHD. Bless you Richard, your the real star here❤️
As hard as he works, there wasn't one moment on camera were the owners praised him for doing a great job. I understand why he was upset with the last minute meeting. Once he's focused on a job he cannot be interrupted. He really needs and appreciates a list or schedule of what is going on and when. We all do!
Poor Richard!! What on earth he needs tackle all those reaponsibilities and works literally by him self. He is an stunning, hard worked and absolute handy staff which Sarah got. She should be understanding that a person only able to tackle tasks one by one till finished first then . It way far beyond of multitasking.
How far is Sarah from retirement? Given the lack of positive effect she has on the proceedings, it might be time. She needs at least three more full-time staff; how is she this clueless after 12 years' experience?
It's her house, there isn't a retirement age. 🤣
The Bride has every right to decide who is present at her wedding. Points to her instincts!
So this couple bought an old 'Castle'... though let us be honest, it is rather ambitious to call it that. When the castle dates to the earliest Norman era, and could even predate it, being on of the very generation of stone castles in England, one can forgive the lack of distinguishing castle features.. the moat does not seem to encircle the place, for example, so not truly a moat, and the only two evident towers do not seem to have crenellations...yet, to have almost no features, is a bad move. It seems this Castle has no exposed dressed interior stone, yet also has no authentic paint of the medieval era, not any period wood paneling or and hung tapestries or brocade. The fireplaces I saw seemed wrong, as did the forecourt, stairs, and grounds. We might be able to accept that, as progressively more amendments and adaption to additional eras, moving from almost a Dark Age structure through the classical medieval period, in to the later Renaissance, and then the modern age, however, when you are selling something on the claim of it being place that is a thousand years old and still inhabited, people for whom that makes a difference between choosing it, and another place, are going to be disappointed, and you WILL see that in the reviews. So, these people bought a Castle, and one with a dubious claim to fame at that... and not think it grants them some kind of Nobility? So they can work their workers rather unfairly, and in some places, what would be deemed illegally, for the bare minimum wage, just as if they are Peasants? So they can project themselves in to the festivities of their guests? Even if this Robbie fellow is the cousin of an Earl, that does NOT make him necessarily an Aristocrat, and I can assure you, that woman is no blue blood. They bought the place, lord it over everyone, think they are nobility, act with such entitlement, and project themselves in to places class and decorum should tell them they have no right to be, whilst not learning anything at all in over a decade about what is the right and wrong way about running a business. I hope that place survives, but I truly hope THEY fail. What thoroughly obnoxious people.
Charlemagne's Valkhoff in Holland is called a castle even if it was demolished 200 years ago and one or two buildings remain. What you are looking at is the gatehouse but there are other castle buildings remaining. They cannot just 'add' crenelations to a historic structure. You talk so much nonsense in your post it would be nice and respectful to others, if you just buttoned up. Before you judge others, you're no blue blood yourself, not that there is anything wrong with that.
@@theblokeygent1754 what out buildings? A partial wall, perhaps, a part of a moat, but otherwise NONE of those outbuildings are 1000years old! What f*cking nonsense! If the main building is a Gatehouse , then if the primary one, it would have, absolutely, HAD, crennelations! So actually, YES, they COULD potentially add them back. There'd be a process, generally speaking with a Castle, you have to search for rubble of the original structure on site, potentially even using GPR to do so, or use the exact same materials, sourced from the same location, if not, but it IS possible, depending on if the original bore such features. If it is NOT part of the MAIN Gatehouse, but secondary one between the main one, and main wall gate, then it is NOT a CASTLE. To be a CASTLE, it must be a fortified structure, which exists for area defense or force projection, and is a personal family residence (as opposed to housing only military forces, which would make it a Fort), that is surrounded by a fortified, defensive, wall (as opposed to a Keep say, which is the building alone). If it WAS NOT part of such a structure, but an out building, or separate one housed within the grounds of such a structure....IT IS NOT A CASTLE, no matter what they call it. You are one who needs to STFU and sit down, you have no f*cking idea what you're talking about, rather youre just another loudmouthed self righteous d*ckhead, like the owners of this place.
@@Apis4 Whahaha Saxon chapel! See Wiki!
@@Apis4 Please calm yourself mam or sir!
@@Apis4 Castle ruins ARE a castle. Go to any castle ruins it's called a castle! This one has ruins of Saxon motte as well as gatehouse as well as heaps of other stuff, might go back to Roman times. It's a nice place! I think the owners need someone to darn well stand up for them and i'm happy to do that! Thank you!
I can relate to Richard doing the jobs of 2-3 people. I had a job once where I multi-tasked like crazy. Even the district manager couldn't believe all that I did. Once I was promoted, they got 2 people to do the things I once did. I'm SO glad I'm retired and don't have to put up with all the sh*t I once did.
What the hell. There's so much going wrong with this place.
I couldn't believe when the handyman had to clean the carpet and Sarah sat on the chair and pointed out parts he missed. My god.
So employee bosses the boss? I couldn’t work with whiny Richard for an hour- what a depressing whiner
TV crew would have told her how to pose, Anna. They set this up as 'class warfare'.
Richard needs a substantial raise & more help!
These owners are awful! I am shocked at how they treat their employees. They think they are so upper class but they aren't. Hopefully the employees leave them high and dry.
They’re not upper class at all. He’s piggybacking off his cousin so he’s no aristocrat himself and she’s just obnoxious.
We see just a little of this, but what we see, isn’t good for their business… and that guy cleaning the carpet, and she sitting next to him, insane, why doesn’t she didn’t by herself..she maybe the owner, but she ain’t old to do the things she ask him doing by herself. I hope he got another job, and well paid, because he works for three, and that makes him specially. And what a awful people, he cares for them, and they doesn’t even care for him.
The owners are horrible, why don’t they help out? I would never stay there.
Are they playing Lord and Lady of the Manor or they running a business?? I personally would stay well clear of this place!
"He's not qualified to tell anyone anything quite literally ...he's a Maltese immigrant basically."! I'm on team Richard and I think he's gaining a fan club. The Maltese are strong people who so often are willing to take a stand when others won't. The English owe them a debt of gratitude instead of racist garbage like this. "I'm not meaning to be unkind, you know what I mean". These people are turds. I wish the best for Richard and his beautiful animal family.
He just means he has a fiery Italian temper. Don't make a Shakespearean drama over it. So many drama queens in here LOL
Richard is not the problem. Sarah would drive me away in 2seconds!!! And in all respect, her husbands comment about Richards ancestry is abhorrent.
I honestly so dislike that sort of British snobbery about class, but I do think Richard definitely has his own issues. Otherwise, he would have been able to get and keep other preferable employment.
Agree 💯. Doddering Sarah & Robbie, & their cousin act like Lords of the Manor yet all they have is their 'whiteness'...while patronising hard working 'Maltese' Richard who is born in UK. They speak of his bad manners while making excuses for their own failures hiding behind "I'm really kind" yet in reality they're very uncaring & obnoxious.
The owners are completely ill mannered.
They need more help, rather than driving poor Richard crazy. It is more than a notion to take on something of this magnitude. You must love it and be able to work from morning until night to keep it running and pristine.
I know this is so shallow to say, but the owner herself should treat herself to a hair and makeup professional on the night of these events. The difference in her appearance (including clothing) and those who are customers (at the ball) is quite stark. She isn’t a genteel woman, but making her appearance more elegant would help toward creating a more royal image.
Unfortunately you are absolutely correct. All over the world you are judged by your appearance and attitude. If you want upscale clients you have to at least appear to be upscale around guests and in public. Image is everything with the wealthy. They also need a few more assistance during events and just pay them hourly. If your guests see you working they know you are not upscale. They can make more money with a gift shop. Sell trinkets from the past.
What horrible people! Too bad they don’t realize Richard is doing the work of at least three (3) others! I hope he gets to go to Spain or Portugal where he can do something for himself. 🇨🇦
I'm sorry but Richard is doing the absolute most work here. And they are just sitting telling him what to do instead of doing things themselves. And then for mentioning that he's a Maltese immigrant makes me very mad!! He may not be blue blood, but he seems like a very good person!! He's seriously showing them what life is. He feels they are family, and he loves them. They need to realize it and love him back. The quirks come with the job, I guess!! He really is part of their family whether they like to admit it or not! So they better get used to being a mixed Maltese family, damnit!! 🤣 I actually think the place is beautiful and you can't expect it to be anything else. It's a rural castle. It isn't the big city! So people should see it for what it is. In all it's glory!! I think it's beautiful! If I weren't broke and stuck in the U.S. if I could get married there I totally would! And I'd love it. I'd even let Sarah be one of my honorary bridesmaid's. Maybe that's just because I'm more open to things, but I think it's a lovely place!! I hope they're all doing well, and I hope Richard is still there working and giving them a little hell! Sometimes it's chaotic, but it's all good and worth it at the end of the day! Lol!
Horrible treatment of Richard. Overworked and underpaid. This is more than abuse, pretty much slavery. In case of unfairly dismissed, there are employment tribunals - he may receive compensation for doing the work of 3-4 people. I hope that Richard becomes independent, so that his life is not just hanging by a thread. He should become an independent contractor.
Awwwww he washed the plunger in the sink...
Richard is a great guy. He deserves better
This crew would make a great sitcom-love Richard😂
Sara thinks that being the owner entitles her to an invite to every wedding. No darling, you're being paid for a venue space. Your customers aren't your friends. Owners should be in back of the house. Paid staff serve, clean, and take care of customer needs. No owner should be walking in on a bride in their suite they've paid to use. That's intruding, and rude.
What makes the owners think that they are to be "attendance" at any part of the wedding. That would never happen here...
The people in charge are oblivious to running a business. They should know better at this point. Walking in on guests, treating your only handyman as a slave, arguing with guests are all things they should know not to do but these people are not willing to learn how to interact with staff and guests. Unbelievable!
Richard is right...hes keeping that whole place going
They bought a castle with a business and instead of being gracious hosts, they treat the guests with contempt and also the staff. Richard is the MAN! He is being exploited and is right to feel resentful. I think they need to sell up and retire.
Sometimes, it takes more effort and time to make commands than to do something yourself. Petulance and station are costly emotions.
Beautiful castle and grounds. Unfortunately, the people who own it have no idea on how to manage the place. They should bring in a proper management company to put that place into shape. Otherwise, it will fail.
The guy just wash the thing he used to unclogged the toilet in the face basin 🤢🤢🤮🤮🤮😷.I am about to be sick .
Hope you have never stayed in a hotel.
@@edwardslicker6126 I never seen nobody done anything like that in my life.Thats just disgusting.
Because he has absolutely no respect for the guests whom, he thinks is far below him....
One must love Richard because he loves his animals. Cut him some slack, he’s responding from a place where he was helpless and belittled and is ready to enter into scrapping to defend himself. Just grant him some dignity and gratitude for his work and try to meet him halfway. He sometimes may feel lost and terrified, which comes out inappropriately.
I can't believe how Sara barged into her bedroom. Rude Yikes!
Why does Sarah think it is her right to be at every function? Don’t blame the bride for not wanting her.
My mouth literally dropped open when she actually walked in. I would have been Furious as well.
I feel so bad for Richard.
That was painful to watch. Looks pretty dysfunctional to me. I feel for Richard ... vulnerable. I hope he gets his wish soon.
The staff evidently work very hard yet still have Sarah following them barking orders at them constantly, could she not have thrown the cigarettes butts away to help out as they are all working for a common goal? I think when she referred to the "classes" is when she revealed her true snobbish self
I think it is an absolute disgrace how they treat Richard and when the owner ( cousin of an Earl… mrs Bucket) calls him just a Maltese immigrant I thought it was racist and also showing how the owner shows his own ‘class’ !!! Absolutely shocked at them. They think they are upper class but looking at especially the lady’s dress sense she looks like upper working class trying her best to be upper class skipping middle class. The property is beautiful but just because you bought it and is a cousin of an Earl doesn’t make you posh. If they were posh they would not need to run a business. Also when the ‘lady’ knocked on the bridal room door and opened it I was horrified. How low can you go but then with white tights on what can you expect. Please pay Richard more . I think anyone watching this must boycott such an establishment and expose them in the press . If they can’t afford a castle go back to Richmond and stay in a flat .
There's a bumpersticker I would buy: "With white tights on, what can you expect?" LOL
She just walked into that guests room
You need indoor people serving prepping for food and drinks and sitting up and out doors people. Richard must be exhausted and you want him to serve drinks and look and act refreshed , happy, charming and polite. Does he get a day off. I was watching with concern that elderly man serving drinks out side his footing and agility on legs esp on steps is concerning. There are some things a manager can do but I wonder if Sarah is too old for what she needs to do.
No wonder the film crew went to these people. Just to show how rude they are and how bad they run a business. They needed the money they got from this show. Maybe watching this show will make them realize their faults. Very entertaining
And read the comments!
Sara and her husband seem so stuck up, even towards their paying guest! If I rented a room there or booked it for my wedding I'd be raising 9 kinds of h***! And they expect far to much from Richard!
The customer is always IN the right! If there is a complaint, make it right. Don't make it worse by getting defensive. And owners, always be prepared to step in and be a dog's body!. Your staff will appreciate it and fully support the operation.
Omg how rude saying he’s a Maltese immigrant he was born in the UK and the owners have no idea of running a business they have delusional grandeur. 😱😂
Two different points of view, both legitimate, and both need the other. Therefore, I advise that this be delightfully accepted, solutions suggested and acted upon, and part-time help gotten for events. Part of the responsibility in running a castle, involves the help needed to maintain it, regardless of additional cost, or don't take it on. One man can only do so much and owners are better served when he's working instead of attending meetings. None of these folks are spring chickens and I fully agree with Sarah that it is a lovely place and a privilege to be able to own it, so do so with a positive manner so it can be enjoyed. Perhaps take written minutes at the meetings and drop a copy to Richard's "inbox" placed somewhere on the property with private access. One person with so many varied tasks needs to get into his niche, find a routine and work hard without being bothered, or he, as a human, will miss things or be hurried and less focused. His tasks are NOT easy! I'm glad they did take time to sit down and talk, that sort of meeting is essential. Hope you're able to get him some part-time help soon! Or even a grounds manager to take the task of organizing maintenance off the hands of the owner and the worker, making the workers' self-determined routines as priority since they know best, whilst doing the actual work. If I was grounds manager and I saw cigarette butts around, I would not interrupt a worker and demand that it be cleaned up. I would have done it myself. If you support workers with respect and rewards and let them do their thing, they will have no choice but to be positive and respectful in return! Best wishes for all of your successes with such a beautiful, historical place!
Exactly, and as for the cigarette butts, etc. I would never expect a worker of mine to do a job I'm not willing to do myself as well.
The owners of this castle are clueless about hospitality. Richard is doing the job of three people
Jeez the way they treat Richard is horrible. They lack legit people skills here.
Just love, love, LOVE, Richard 💕 - He works so hard and puts up with such nonsense for little or no reward - and even with his personal challenges he has a great sense of humor - He made this show😊. Best wishes from K in the 🇺🇸
There needs to be more than one guy to do all that work! Also she actually needs to just Do Something now and again instead of delegating everything to that poor guy! The sad thing is that they are all getting on in age so they probably need to think about an exit strategy at some stage so they can relax and enjoy their retirement.
*Richard is balls.* I'd love to have such an able bodied and passionate employee. All stops there without him.❤
These people are an absolute nightmare and I wouldn’t be shocked if they aren’t in business anymore. They abuse poor Richard who deserves so much better than these entitled people running him around and abusing him. Also annoying that Sara criticizes Richard and the way that he was raised when he was literally in a children’s home.
The owners are horrendous to Richard,he has one pair of hands. You can’t have staff as friend. If he’s employed, fine treat him with respect, sit down at the beginning of the day, outline jobs, leave him alone. If he’s a friend, you shouldn’t be employing him.
😂 I love the gardener he steals the show! 😂
id watch a show about him for sure. was hilarious and just living his best life it seemed.
Richard, he needs to set up a go fund me and get the public to back HIS dreams. Let them deal with their own shit. Is he going to be left the property when they die? Hell no, they're kids who don't give a duck will get it. End of story. Start your own life Richard instead of building up others who don't appreciate it
The guest is always right He should not have argued Management has a REALLY bad attitude Being an electrician makes him lower class????? I'd never go there What a phony that woman is I hope that someone watching this gives Richard a great job
If the owners told me not to come again because the table wasn’t cleaned between guest, I would have blown up! If you run a b&b you have to remember there are other places to stay and it takes one negative review to kill a business!!All Sarah does is bitch! Take time and do it yourself!