Deaf Man vs. Drive Thru: I Felt Human
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I served a deaf customer at work. Well her daughter was deaf. I saw her signing to her mom while in line so I told my crew I’d take care of it. I said “welcome, my name is Scott. I’m learning ASL, so please sign slowly, and I’m sorry if I get a few words wrong” Well the daughter just lit up with delight, and the mom appreciated me making an effort for trying to communicate. I got by thankfully.
You seem to be very nice Scott :)
Awwww❤
Bless you
That’s amazing of you
bOi cOroNa
Every time she speaks, she signs so he can understand. She is essentially speaking two languages at once for him. Gold standard of significant other right there.
Every time she speaks, she talks, so we can understand. She is essentially speaking two languages at once for us.
I mean, both. Depending on who she is addressing. The first commenter wasn't wrong, and neither are you.
I think she may just be vocalizing there might not be a specific purpose for it
@@coast2coast00 almost as if signing and talking are not two completely different things dumbass
That's a really difficult thing to do unless you've been doing it your whole life
My youngest daughter was born deaf, she's 18 now, however when she was younger I would send her into the gas station by herself, with her phone and I was there for backup, however I needed her to learn how to communicate with people and be comfortable with it because she was scared to do so :-) now, she will go and get fast food for us without any problem :-)
W dad 👑
Thanks Mom. That’s really hard, I have a special kid too. Tough mom.
Mom or dad what but yay 🤩👏
💓
Dad of the year/ mom of the year❤
As a person with a disability, she seems like an amazing partner. You can feel the affection and love He has for her thru the screen. y'all have great chemistry, instant subscribe
570 likes no reply, let me change thay
Jesus loves you so much that he chose to die the horrible death we deserve, so that you could just believe and have a relationship with him. And I just ask that you believe in his death and resurrection and just call out to him. ❤
Hats off to Jasper from Starbucks. Glad there are kind people in this world.
Yes i agree
I cousin is also deaf. She has a cat. I tell her to teach the cat to sign. It would have been funny if the dog had lift his paw. He was looking at both of them like "I'm going to lift my paw too."
At Starbucks we pride ourselves in customer service. Jasper was 100% doing his job right
My name is Jasper and I haven't watch the video yet. You confused the soul of of me man
yes Jasper did great, which location was this at?
Serving deaf customers is always something I’ve felt somewhat nervous about, not because it makes me uncomfortable, but because I’m afraid I’m not being accommodating enough.
I can relate to that.
They should have a pen and pad next to the register so you can write to them.
same. :/ that fuels my anxiety even more.
We only ask to write things down so we can understand since lip reading is impossible with mask on.
I feel like the only real difference between the good and the bad interactions is the employee or whoever it is actually wants to try and accommodate the person. As long as you’re making an effort I’m sure that’s doing enough.
6:27 “Oh gotcha!” That made my heart smile 😊
I'm a nationally certified ASL interpreter and teach ASL. I recently showed this and your "They Threw Away My Order" to my ASL classes - wanted them to see how it should be done, how simple it is to be thoughtful and give good customer service. I also wanted them see that there there is discrimination and rudeness out there and to think twice about how they treat anyone. Thanks for sharing these videos, it was entertaining and eye-opening for my kids!
Thank you so much for the valuable service you are providing our children and communities. Thank you.
Jesus loves you so much that he chose to die the horrible death we deserve, so that you could just believe and have a relationship with him. And I just ask that you believe in his death and resurrection and just call out to him. ❤
Thank you for your service!
I agree. The culture needs to be taught along with the language.
Respect deaf, mute, and/or blind people because they didn’t choose be deaf, mute, blind, etc.
respect everyone
@@sillyface6950 I know, that’s why I put etc.
I remember there was this one bitch who wanted to go blind so I think if I can remember she messed up her own eyes and now it’s permanent. What a dumb bitch
I mean, i choose to be mute, but i understand some people might not choose. Respect to all from japan!!
@@nikey7988 Yes Nikey you beat me to it. I was just about to say “Well there was this one lady...”
I don't know why, but the way that employee said, "Oh, gotcha!" and just read the order like it was no big deal (because it *isn't* a big deal) just warmed my heart.
That was sweet of him
that’s one of the things i appreciate a lot abt starbucks policy (i’m a barista!) we are trained to take any order to the best of our ability even if there is a language barrier (where i live we get many orders in spanish and even though we only have a few spanish speaking baristas, we always do our best to take that order no matter what. it only takes knowing a few words to figure things out in broken spanish, actually!) actually a lot of hearing people order this way when placing orders in the café, mostly if they have a larger order or are ordering for family, or one of their drinks is complicated. the thing i don’t like is that we are judged harshly by corporate on our drive through times, so if someone does something like this we may get in trouble for how long the customer is waiting at the window (because there is no time to make the drink before they get to the window.) personally i think that’s completely stupid and they shouldn’t judge us on that, especially because of situations like this. making the moment right is way more important to me than squeezing an extra order into the hour.
@@summersteele2106 THIS ✨
He also said can I see it again without sign language I’m pretty sure
Starbucks as a company is very very strict on who they hire and how the people are. You have to be very polite and helpful and open when you work there. It’s a great company in that way and they have overall some of the best customer service.
I love watching you sign to your dog. I have two dogs and one of them is very smart. Just for fun I started signing commands to her when I talked to her. One day I tried dropping the voice commands and was shocked to see that she was actually understanding the signs on their own. Magical! My signs aren't proper signs, I use "I love you" to mean "good girl/dog". My version of "lie down" is a variation of "sit down". But they work, with the smart dog. LOL
My uncle used hand signals to communicate to his dogs. (Alsatians/German Shepherds.)
why in 2023 are people surprised by the fact that animals are living, intelligent, able to learn by e.g. observing creatures? What's so strange and magical about it?...
I taught our blue healer dog sign language. She knew sit and out, hungry and all gone. She was so smart.
Lol 😂❤
As a 68 year old British woman, can I thank you both for making these amazing videos. I have full hearing (lucky) but felt totally disadvantaged when I properly opened this video and the subtitles disappeared; talk about role reversal! I've said all my life I think sign language should be taught in schools. Thank you for putting it out there in a way it can totally be shown. 🙏
I'm a Reception teacher and I teach sign language to the children in my class. It is such an important. I have 2 cousins who are profoundly deaf and I lived with them when I was 5 years old for a year which taught me so much.
I’m not deaf but I’m currently trying to teach myself sign language at 19 because I want to major in child psychology and I think it would be really helpful to learn so I can better communicate with deaf kids and maybe even their parents. But I’ve always said it should be a mandatory language you have to take maybe even as early as elementary school.
I agree completely, sign language should be taught in schools. In the US it actually is taught in a few schools as a foreign language option. But if we started teaching it much younger it would be better for everyone.
@@super_siri Wait US has it as a foreign language?? I live in US, Tennessee to be exact, and as far as I know asl isn’t taught at all in Tennessee. It sucks. We only learn Spanish as a foreign language and that’s it. I wish asl was at least an option.
@@molly_parker_1847 I'm in California, where we're a little on the woke side of things (in this case not a bad thing in others very much not good), so they teach Spanish French and German (well they did when I was in high school), and now they teach American sign language and I think at least one other language. And I know some kids that graduated fluent in French, to get that they had to take classes other than their French class in French, so I don't know how that worked exactly, but nonetheless it happened.
I only realized how skilled my lip reading is, when everyone started wearing masks.
Hah. The masks are a pain for me because while I'm not deaf or a lip reader, I am a very visual person who often has difficulty processing someone's words if I don't see their lip movements accompanying them, especially if there are competing noises. I can only imagine how much harder it must be for someone who only has visuals to rely on.
@@wordforger and the short story of the year award goes to...
Not only lip reading but all the social cues you miss out on that you express without words...the mask/lockdowns have brought me to a deep depression...
Lmao same, I have 1 ear and a hearing deficiency and its been so much harder with the masks💀💀
I realized how much lip reading is natural because of sensory overload with sounds and I work in a factory, so everyone is already wearing earplugs.
I just realized, in a worldwide pandemic where everyone’s lips are covered, that only makes deaf peoples lives harder than they already are, as they can’t lip read anymore, best of luck to y’all, amazing content
There’s a lot that people don’t realise. There are some people who can’t wear masks for legitimate reasons such as respiratory illnesses but also PTSD and other mental illnesses. Some people make assumptions about people with various conditions. Some people think that replacing a set of stairs with a ramp solves mobility issues for example but that’s actually worse for some conditions. Another example would be installing a ramp but not making the door handle at the end of the ramp accessible for people in a wheelchair. I have a good friend who works in this field and she’s told me all kinds of stories of well meaning attempts at accessibility that ended up being useless because people missed something. A further example might be someone who parks in a disabled space getting abuse because they seem fine on first glance but often the issue isn’t obvious. A good example could be something like Crohn’s disease which requires a sufferer to be close to washroom facilities at all times but to a layman it looks like someone who is not disabled taking advantage.
@@fallofcamelot I’ve got asthma and I’m a tiny bit claustrophobic, so as soon as I feel something over my face, my body starts to panic and I have to put it below my nose. Thinking about cutting holes in a paper bag
yup, I've had to explain this to so many people, especially people complaining about wearing a mask for a few minutes. I wear hearing aids and learned lip reading and never any sign language. With masks I've lost ability to communicate with people, many of us rely on lip reading and facial expressions. Not to mention wear hearing aids, glasses and add on a mask, there isn't enough room for all 3.
they make masks that are clear for that.
@@DragonFox84 and do you wear one? What about everyone else. It's been created but it's not readily available. Hard enough just to get people to even wear a mask in the first place, yet alone think about others
When I was in high school working at Arby’s, I had a guy come in twice who was deaf and he was so thankful that I took the time to really make sure I was trying my hardest to get his order correct. I think the main thing is to be patient and people really appreciate that, especially with a language barrier. This was wonderful to watch. Thank you!
As a deaf person from the UK this is great to see how nice and friendly the staff are with you guys
Hi do you know a man named Jesus christ ? And if you do what do you know about him? ❤
As a former Starbucks manager, I’m very proud and happy that they made you feel comfortable and normal. That’s how baristas should act.
Thanks Bri!
Awwww
I was gonna say the same but just from a partners/baristas perspective! We try every day to make a positive experience for every customer! I cried watching your bad drive through experience video and I’m SO proud that the company I work for could be a part of this great experience for you!
@@brokenmikki14 Thanks nikki
YES. As a former, long-time Starbucks partner, I'm also above the moon that they treated you like they are supposed to treat everyone.
I know some people may disagree with this, but I applaud him for taking off his mask. You're not too close together, and he knew it would help you two communicate effectively.
Totally agree! We were about 6 ft apart. I have long arms :)
Same.
At least where I live that is one of the situations where you can take your mask off that regulations mention.
I did that for the Hard of Hearing folks when I worked as a cashier and I think they fired me because of it 😐 (they never explained it to me why, but now that I think about it)
I'm all about the safety at all cost but... even I acknowledge deafness or HoH is a valid exception.
I have suffered from voice loss for nearly a decade and shamefully, due to the unforeseen health issue, I have experienced (triggered from childhood) bullying, judgement, pressure and discrimination. I have nothing but the greatest love and respect for those with disabilities. I very much appreciate your amazing and heartfelt video. Society needs to slow down, ask about communication preferences and have more patience 🙏
Java is hilarious!!! Her eyes!!! She’s like “ is it ready yet, is it ready yet??????” I love this video, and appreciate the need for more employees to know sign language! I would like to have captions at the bottom for those of us who aren’t fluent. 💜💜💜
There are captions, if you turn them on on KZhead, his sign language is captioned
When I was doing my training for a position at the airport, one of the prerecorded videos told us, “If you are helping a passenger that is deaf, please do not shout at them. They will not hear you. If you are helping a passenger that is mute, do not shout at them - they are not deaf.” I still laugh when I think of that 😂
Lol
lol im thinking of someone shouting at me or someone trying to shout at someone whos deaf
I feel you. My dad is neither deaf nor mute, but he had a stroke four years ago, which impaired his ability to understand speech. I don't mean he doesn't hear, you know, but his brain needs more time to make sense of what he heard. Now people will raise their voices, as if he were hard of hearing, even though they know what's wrong. And I keep saying "It's not that he can't hear, he won't understand you any better if you shout" - but they always do it again, so stupid.
omggg well said 😂
The moral of the story, never shout to people in the first place haha
I love the fact the first thing he said “Got’cha”, like literally, he got you.
Yeah ha
ikr
No he was lying when he said gotcha
@@Aftsov compatible personalities and mutual respect
@@Aftsov as far as I remember, they met at school. She fell for him and learned sign language to communicate with him. The rest is history
I have wished for years that I was able to sign fluently to let deaf customers feel welcome and heard. Some might even appreciate the effort. Gave the sign of thank you to one customer and their eyes lit up. It made me happy to see him happy.
I really appreciate the fact that you're someone who easily got along with him and good in ASL, My boyfriend is still struggling to learn sign language for me (I'm deaf since I was born) and I hope we get along like you two:)
i'm 16 and i've taken two years of ASL classes so i'm obviously not fluent, but i know simple phrases. i work at a mcdonalds in the drive through and a deaf man came through. he didn't say anything so i signed "deaf?" and he signed yes and held up a written order. i put it in the computer and signed his total, and attempted to say "have a nice day" but used the wrong hand shape on "day", but the man showed me the correct way to say it. i'm so thankful i have the opportunity to help people feel welcome as they should be :)
you're awesome
You are the best type of person in this planet
Keep spreading the love!! You're AMAZING!!!
I was smiling so much while reading this. I actually practicing ASL also!😁😁😁
What hand shape did you accidentally use?
I was former Starbucks barista. I rang up a deaf couple for their order, but before that, I remembered seeing them anxiously typing out their order on their phone while on line and signing to each other. When they arrived to my cash register, I immediately responded back in ASL(I am a child of deaf parents). Their looks on their face were priceless it was like as if they could finally breathe well again. I will never forget that day lol Edit: Thank you all for your kind words! I am a bit overwhelmed with the compliments I've been getting! I've noticed many of you had some questions about what it's like being a CODA. Keep firing away with those questions and I'll try to get back to you :)
This made me cry hard omg 😭❤️❤️❤️
Hats off bro. #respect
This made me happy cry
🖤🖤🖤
That's so cool!
I’m glad that he was able to show how to give a good customer experience to a deaf person. Some people might feel intimidated and not exactly sure how to serve properly. Glad you had a good experience and example. Definitely will try to keep in mind myself on what I can do to help.
Honestly incredible that basic human decency and customer service is hard to come by for the deaf/hard of hearing.
Dude I just wanna stress hard on this fact You ARE normal, don't let anyone convince you otherwise.
This comment should have more appzel.
Ted Dant i dont think u understand the definition of normal ._.
@@dollsite why he was trying to be nice
nonosquare me by saying nobody is normal?
@Katsu your first sentence and last sentence confuse me. first you say no one’s normal, then at the end you ask me if you should be seen unnormal just cause you’re deaf and that makes no sense tbh you literally don’t understand. being deaf does not make people less normal. tf
I hate the fact that you have to clarify that you’re not acting.
The internet is a cruel place bud
Same on Molly Burke's channel. I'm a wheelchair user so it's very visible for me and even I get assumptions/ accusations of faking. Abled people love to play Doctor Detective, sniffing out the mystery benefit cheat or something I dunno why people do it.
It breaks my heart that people who actually have disability problems have to clarify this Because stupid influencers like to fake disabilities for clout So it makes people just straight up have trust issues when it comes to the internet
@John Smith Logan Paul is color blind but he just exaggerated for the video
Just wanna say that the amount who fake are rare, your first thought should be to believe disabled people. It's like here in the UK, the actual amount of benefit fraud was something like 0.9%, whereas when the public was asked what percentage of benefit claimants were claiming fraudulently, they thought the figure was more like 50%.
I learned ASL when I was working with 3 deaf guys. I worked there for 5 years. I got to the point where they all said I should become an interpreter. I would sign for them at department meetings. When I left they said I would soon forget ASL. That was 46 years ago. 29 years ago I moved to England and BSL is not the same as ASL so I have not had the chance to use it. My wife asked me if I would teach her ASL. How great for me that I can see ASL on KZhead. I am a bit rusty but I remember most of what I was taught those many years ago. Thanks so much for your video!!!
I'm an ASL interpreter for 35 yrs now. I'm learning British SL as an interest. I found learning the vocab compared to ASL is the easiest.
i work as a lifeguard, and have a hard of hearing little sister. i was at work one day, and these two deaf little boys were there with their mom. obviously, my other coworkers didn't know sign, and they couldn't tell them to stop running. but i was there that one day, and on my break, i went out and signed to them saying to not run. i could see they were very happy to have someone be able to communicate with them, and not have to translate through their mother. they didn't run anymore after that, and would sign hello every time they saw me
I'm selectively mute and got a job at a McDonald's. This story happened before rona hit. I went over to a table and showed a piece of paper telling them that I was mute, introduced myself and asked for orders. This young girl looked up at me like I was some form of god. Her mother explained. She too was mute and was scared she'd never get a job. I proved that being mute doesn't mean unemployment. The entire family got a free milkshake because that was the first family who didn't start yelling at me for not talking. Shout out to Layla and her family. You're gonna rock the world one day girl I know it. Love the funny haired person that you hugged as you left
So Wholesome
Great person here be careful she is a hero
@positivebird is respawing sometime it's by an accident some it's by trauma but rarely because of choise I am not deaf but I understand a lot of the deaf people
@positivebird is respawing thx just need to change it cuz got something better
Respect for you 🥺❤️
I wish sign language was taught in schools. We would understand each other better no matter what language we spoke
There are a lot of sign languages. Most countries even have several. So everyone, deaf or not, would need to collectively learn international sign language for that to work. But i agree, it should be taught in school
My school had a lot of deaf kids too, teachers completely able and willing to teach ASL. Absolutely no reason why administrators wouldn't make it part of the curriculum.
It’s taught at many schools as a foreign language.
Even sign languages have their own signs... Portuguese sign language is not the same as French Sign Language... Math and Music are the only universal languages afaik
@@balexandre this is the right answer!
Thank you for this, this was beautiful. I went to a specialized asl college where I worked with many deaf students in my cohort and helped transcribe notes. I felt ashamed at what I didn't understand and learned in the process and I do feel that is so much more to bridge the gap of understanding. We're all human and we all need to be able to connect with each other. Period. Thank you for sharing!
Java is so patient. Sitting there watching you talk wanting more puppichino. 😆
Pretty sure the dog responded to her signs to be quiet. Intense.
@Dubs_ jirah 9:00
Im sure the dog did because my step dad had a dog and it used to understand sign language because my step dads sister Is deaf so she learned to understand it
I think the java is trained by ASL so she probably knows the signs
If you teach them, they know. My dog knows how to sit, lay down, spin etc with a hand sign. It’s not sign language but it’s a sign I do with my hand. I taught her so she gets it. To the dog, it doesn’t matter if you sign in a sign langue or not, as long as you taught them 🤷🏻♀️
Several years ago I was at a party playing a charades type of game. The teams were divided between men and women. The men consistently lost. One woman had to get us to say the word gather. She had no SL experience. She signed it perfectly and you should have seen her jaw drop when I said gather. Everyone just stopped and stared at me then asked how I got the word. I "heard" her say gather when she signed it. I could not have heard it more clearly if she had voiced it. Most signs just make sense.
I felt rly happy about the way that guy treated Ryan. Idk why his kind actions made me so happy but when the dude said yeah, no problem, my heart melted
cykoo4 same, the world is filled with ignorant people unfortunately. Then there’s the odd few like this employee🥰
Me too!
Yea Jasper was a nice dude
cykoo4 they once done this to him a Macdonalds kzhead.info/sun/ksuRkrusfnOZhnA/bejne.html it was horrible
@@SignDuoChannel im the person comment that and im 11 so you can imagine how happy i am to see that you liked my comment and even though im young i have really been learning and appreciate you guys
this made me so happy and emotional. I don't know what that struggle is like, but every human deserves understanding and kindness.
I just watched all 4 of these Drive Thru videos consecutively and, honestly, I love the fact that you were 3/4 without issues. More important, though, are the messages you two are sharing with the viewers. Even above advising both business owners and other deaf people on how to navigate these potentially tricky situations, what I love most is Ryan's attitude toward everything. Ryan was upfront in the previous videos about it being humiliating to be effectively treated as lesser and posting it publicly, but in the same beat employed proper LOGIC, over volatile emotion, and gave the Carl's Jr. employees the benefit of the doubt when asked to pull aside (so the management could correct a mistake in what they were charged) and was proven correct to have done so, even going so far as to explain their reasoning behind it afterwards. Like him, I find myself most often considering multiple potential factors and weighing probabilities thereof long before concluding malicious intent. Far too many people would have just defaulted to that assumption. Thank you for the opportunity to see these processes and where they can sometimes be flawed or completely overlooked. It's not something I deal with every day like you, and I'm sure many like me simply assumed such nonsense was long since mostly eradicated with just the exception of a few bigots here and there... As such, being able to get this information first-hand from a reliable source means the world to me. I may not have much opportunity to put any of it into practice [as a software dev, I don't interact with people much], but should the day ever come where I witness such BS occurring, I will be ready and willing to help enforce their rights should the need arise. I see it's been a couple years since these videos were made, so I think it would be a neat idea to give these drive-thru's another round through to see how they compare now and also - you mentioned one place that is quite used to you, so I would also be interested in seeing a video from there where we can see the contrasts between just showing up randomly to somewhere you don't frequent vs a place where they know you very well -- preferably with a small variation from your "usual" order to ensure additional communication is needed. I feel like that video of a worker who is already comfortable communicating with you within the context of their job, along with the great Starbucks example here, would serve as excellent examples for all to learn from and to maybe give other deaf people the comfort of knowing that doing "normal" things like going through the drive-thru don't always have to be so anxiety-ridden. Just my thoughts! Cheers :D
Instead of the many useless subjects they teach at school they should teach us ASL
My sister's school teaches ASL and I'm currently learning BSL and trying to learn LDF also I do agree that more school should teach sign language but I think that every subject is useful for one way or another
Yes yes yes Im interested
My school has asl club 😅 and I help them since I know asl and deaf👍
I’m in college studying a full time health and social care course and they college actually took sign language out of the subjects taught because it cost too much
I’m currently being taught how to analyse a poem, I’d much rather learn asl or whatever the Australian version is called
I’m a shift at Starbucks and I constantly have to tell my baristas to not get mad when people don’t stop at the speaker box because we don’t know if they are hearing impaired. They did a great job! I always have a whiteboard by my drivethru window just in case writing is easier than lip reading too :)
You're the kind of lead every team needs!
That's great! Although perhaps you should know a lot of d/Deaf and hard of hearing folks prefer deaf/hard of hearing over "hearing impaired" (some people use hearing impaired, others don't like it at all).
@@nicokelly6453 literally nobody cares and it makes no difference to fight over the incredibly subjective meanings of these words. We know it means deaf.
@@Sammysapphira We know what it means.. yes... But it's not that hard to use a different term if that can make someones day...
@@nicokelly6453 but they are hearing impaired.. how is that offensive? hearing impaired = cannot hear or lack off, not offensive at all just information.
People that go the extra mile positively impact so many lives. It makes me want to go out and learn sign language in case I ever need it.
SO GLAD THAT YOU GUYS HAD A GOOD EXPERINCE WITH THE DRIVE THROUGH.
I love how Ryan said “you spoil java too much” about the puppachino but then was the one to feed it to her 😜 haha!!
Besides, you can never spoil a dog too much. Esp Java, she's such a great dog. 🐶
😅 guilty 😁
I love how, as soon as it was put down, Java knew it was for her, because she was sniffing at it immediately
@@timothytrimmer8241 yeah! I saw that too and was about to comment it
He's so cute :D
I feel embarrassed for not knowing sign but their doggy knows
Me too
Same
Same
Don't worry. There are dogs out there who understand German or French or Spanish but not English. It's always interesting to see other people have special skills, but it becomes less interesting once you realise how very few opportunities you'd have using them yourself.
@@proudtobeme1ashkente my dog understands German! (I'm German myself Btw)
A good experience DOES make you feel seen and human. I appreciate you showing your thought process in deciding how your will place your order (crowded, long lines, order printed before getting in line). I'm getting ready to watch the other experience. A little nervous about doing so,, but here goes...
There needs to be a universal sign language, unfortunately each country has a variant of it and not everyone can communicate with another person. I was surprised to find that to be the case myself.
Yeah, kind of weird. I feel like there should be a universal sign language too. Maybe not for complex topics like the interworking of the laws of thermodynamics. But maybe simple stuff like "I want (food). I am hungry." or something similar that every person experiences.
@@quillmorningstar8713 I mean there's no universal spoken language, so ofc there wouldn't be universal sign language. Each was developed in their own communities around the world. I do think there are a few signs that are (fairly?) universal though, like the wave for "hello"
I agree. Also, everyone should speak Esperanto as a second language. And no, mi ne ŝercas;
@@laislyra5512 what
@@quillmorningstar8713 I rub my stomach.
OH MY GOD, even the dog knows sign language so cute
IKR I FELT LIKE CRYING WITH THE CUTENESS ON HOW THE DOG ITSELF UNDERSTOOD AS WELL 🥺😭
omg i said the same thing like its so cute that it understands, like dogs are soo smart its adorable
He was saying give me damn treat. Hurry up
@@mariagrazzja4219 ik it was so cute
@Monké ohh that is so cute, dogs can be very smart
I think it's amazing how his girlfriend learnt a whole new language just for him. They are an amazimg couple!
Yes! They’re awesome haha 👏
Honestly that’s amazing
Every couple form 2 countries ever has this problem. Kind of normal and not exceptional
@@DRSteel7 i mean yeah but usually the couple communicates in english so this is different if you know what i mean
@@DRSteel7 I think there's a difference between speaking the other's language already, and learning the other's language just for them.
I love this channel! My mom taught deaf children while I was in middle school. I learned how to communicate with them and took college courses in ASL. I’m teaching my kids basic signs, it’s important to treat everyone the same. I will be binge watching your videos. Love the sweet dog also!
I work at a drive through and am learning BSL this is why (apart from sign being a beautiful language) everyone has the right to be able to communicate and be understood. Your drinks look so good and your dog is SO cute! What a good girl
just the fact that someone has to specify "I felt human" as if that isn't how they normally feel just breaks my heart.
@@headlightfluid7965 I cannot imagine how difficult your transition must have been but I want to thank you for sharing your story with me.
@@headlightfluid7965 , I’ve had my disability my entire life; add that to being both black and a woman, and I pretty much feel invisible.
@@shaehoward4793 you are important, no matter how much you feel invisible people are there for you even though who don’t know you.. I am a complete stranger but I’m here for you and since I’m white I get discriminated for being racist even though I haven’t said anything..your skin tone doesn’t matter!! You are beautiful!! ❤️ Most people of color get discriminated for being of color and white people get discriminated for their skin tone because many other people have done harm, I completely understand your pain..Your are wonderful and beautiful! (I’m sure you already know that!! ❤️❤️) some people just don’t realize we are humans to. 🥺🥺🥺💔💔
@@VeryReallyKind 🥰🥰🥰
You are so, full of shit. You would be asking this girl out and telling her that her BF could not perform in bed. DEAL OR NO DEAL. Okay, let us be real?
I’m a starbucks Barista and one of my coworkers is hard of hearing. Everyday he teaches my coworkers and I new signs. He gets so happy seeing how much we have improved. Our store is not a designated store where all the baristas know how to sign... but it’s nice to know that we can be able to provide all the right accommodations for anyone! :)
Aww that is so sweet!
That is lovely! Thank you for being a human and bless that man you work with that helped you all to understand his world just a little better.
Awwwwwww my heart is legit melting
That’s beautiful!
What is that sound it kinda sounds like an old fashioned percolator
I love everything about this video. It was very professional of them to accommodate you guys the way they did. Treating others with kindness isn't that hard and that person proved it.
Your signs are so clear and precise! It's heaven to watch as a hearing person trying to keep up on my signs.
I hate when people SHOUT at deaf people when talking to them.
fr they act like speaking louder is gonna change the fact that they’re deaf
Ikr
💯 percent agreed that is super annoying
I only do that to only one older gentleman whos my client l ( I'm his barber ) because he doesnt know sign language and he has said just speak as loud as possible. Aside from that id never do that as its rude.
I get it but I think it’s just hard wired into the human brain if your struggling to ( can’t here) shout louder. I don’t think people intentionally mean to be rude
I am the only one in my store who does sign language. I taught my crew the basic of "Hello"," One moment.","Thank you", and "Sorry". So they can come get me for the order prosses and to help translate the order back and total. We started getting a lot more guest who only signed and I was happy that they were always glad with the service.
You probably started getting more people who only sign bc others told them about it!! People don't realize that kindness always comes back, in some way or another
That's really nice I'm glad people like you are so nice and wanted to learn sign 👄💬 I'm so happy your teaching people
You realize with modern technology that sign language is not only obsolete but unnecessary for 99% of people to learn, right?
@@Anarchist86ed That's like saying learning any other language is obsolete and unnecessary. Sign language is incredibly useful for anyone to learn, especially since being abled is a temporary condition. You never know when you'll need a non-verbal method of communication. It'd make our lives easier if ASL was normalized.
@@grapeicies No it wouldn't. Pencil and paper work as well. I communicate with a deaf employee at Kroger with my smart phone, and so does he. 98% of the population does not need to learn a new language when even primitive by today's standards works. I think you're just the type of person who enjoys virtue signalling and not "you're right, they can easily communicate in other ways, people don't have to learn it". You don't have to learn foreign languages anymore to communicate either you know.
Makes me feel like there's hope for humanity :-) Thank you for sharing the ups and downs. This was definitely an 'up'. It really is nice to see someone doing the right thing, not just the bad ones (although that's important too). It shows that things can change and improve. Change is possible!
Sign language is so beautiful! I used to work in a grocery store and there was definitely a need for it. I began learning but put it on the back burner. A few months ago I passed someone from my current job as they were waiting to pull out of a the driveway at the grocery store I used to work at. I believe she was signing to her daughter in the back seat. That rekindled my interest in learning 😊. I haven't asked her if that's what she was doing, or if her family signs, but one of these days I'm going to initiate a conversation in ASL and hope it makes her day. I'm happy for you two. God bless y'all!
I'm a barista at Starbucks and I have a deaf customer who's a regular named Tom. Everytime he comes in he teaches me a little sign language. P.s Starbucks has a camera at the speaker box so we can see you, and if you sign that you are deaf we can turn on the camera to us, so you can see us. It's so you can read our lips and make sure we got your order right:)
That's cool
Tom from where? I might know somebody in particular
@@hhc4682 im afraid the chances of your tom and their tom being the same person are.... 0%
Very cool!
ratatoowe e My ASL teacher says that the deaf community is pretty small so there still is a chance
i think we should learn sign language in school instead of cursive
The only time we use cursive is in our names, and even then I don’t really use cursive all that much.
Ik 🙄 like wtf is cursive gonna do for us in life?
Cursive is cool and I like it a lot but I agree sign language is more necessary
I had to learn cursive, but after 5th grade it wasn’t even mandatory anymore. It’s been years and never used it since (except for writing a signature ofc)
@@jonathan_8100 TECHNICALLY cursive is kinda the more normal way to write, the way they teach you first is to make it easier for children to learn. Learning cursive also improves literacy, cause I write in cursive, if you didnt learn it my handwriting could be hard or impossible for you to understand.
Sharing this as it is a perspective very few people in the community take on board. Thank you for sharing your life experiences. It greatly highlights the need for genuine acknowledgement of diversity of abilities in the community... and certain aspects of living are taken for granted.
I worked in customer service most of my life and I’ll always remember when working at a small local bar I had these two older women that came in and one if them was deaf, I got her a pen and paper so we could communicate, I saw that she was shocked that I was patient enough to take the time to let her tell me what she wanted to order and not having to go through her friend, which was her interpreter. Before they left I quickly googled how to say “thank you, have a good night” in sign language and when I have their check and signed that to her I saw her face light up. Great memory I will cherish forever.
You guys should be ‘mystery shoppers’ hired by companies to test their customer service for them, you are great!!
That’s a cool idea actually!
That's a good idea !
Hahshdhd what a good idea, so companies kind of get used to this type of great people !
I used to do mystery shopping. While it sounds like a great idea they make you work like a dog for pennies, and they used to pay better back then which is hard to believe. Hours of work for maybe 10 or $12 total. And if you get to eat or keep any item usually they don't pay you anything but reimburse you for the item and then expect you to spend a good half an hour to an hour answering a detailed survey. I'd rather buy a cup of coffee honestly! So unless they want to do this as a public service, I'd skip it!
That is an amazing idea!
The fact she is talking in grammatically correct English sentences, while signing grammatically correct ASL sentences is so amazing to me. She’s literally speaking two languages at once and it is incredibly impressive. Even my ASL teacher who has been signing her whole life struggles with that on occasion!
It’s not super hard it helps talking while signing when you are learning
@@annalise8572 but it actually might be hard sometimes I struggle lmao but I also know how to speak Spanish and English so maybe it helps a lil Since I have to translate Spanish to English sometimes
Lol Its not thinking in multiple languages since the words you are thinking are the same in english and asl. Its basically just talking with your hands but with specified movements instead of just whatever. Shouldn't be any harder than doing one or the other alone, just like walking and chewing gum, or driving and singing along to the radio.
@@PeppyOctopus have you ever… done asl? The sentences are in completely different orders. Trying to sign a sentence in the order of time, what/who, and subject while speaking it in English is incredibly difficult because it’s quite literally two languages at once
@@annalise8572 yes i have done asl. And no its not two languages. You are thinking in the same language. Once you are actually proficient at both its not going to be any harder than doing one or the other
this whole video was very wholesome, positive and actually quite relaxing. you both were made for eachother!!
There’s a lot of love about this video. Thank you for sharing your life with us!
WE SHOULD BE TAUGHT SIGN LANGUAGE AT SCHOOL BROOO, there's so many people who can't communicate because they don't know sign language :( Edit: thank you all so much for sharing your thoughts and experiences!! When I wrote this comment I actually meant more about the UK than America but I'm glad to know it is more easily accessed there.
I wish there were more language classes in general, ones that would benefit future colleges or careers.
i wanted to take sign language my first two years of high school and then another language my second two years but I have to take Spanish so now I can only do Spanish and sign language which kinda sucks
they should at least teach people to be respectful on sign language, I saw many people (not here tho) making fun of sign language translator? in live videos. they even commented "stop playing tik tok" ..... bruh not funny
I watched a video somewhere that only about 20% - 40% of sign language is an actual sign teached, the rest are just made up by the person themself
I know... after i watched this video it made me realize how lonely it must be to be a deaf person in a place where nobody knows how to sign language... and that’s like- most places
"Puppy chino" Me, a hispanic: "Puppy Asian."
Hahahahaha
HAHAH I evaporated
Jajajaja
Lmao
lmao
Truly heartwarming video! This has inspired me to learn ASL. I love y'all from Tennessee! 🥰
This was so helpful. I learnt so much. Thank you for guiding those of us who don’t know but are willing to learn.
Accidentally sayings “I’m hungry” when meaning to say something else is a WHOLE mood. 😆💜
Lmaoooo
Lmaooo
@@elitheguy3464 good to know
lolol something similar happened to me today-- I was going to say "好长啊”/"So long" (we were playing White Day: A Labyrinth Named School and the ending song was super long but there wasn't a skip option) but thought of the english 'long' somehow so I ended up saying “好狼啊”/"So wolf" 👁👁 super irrelevant but thought i'd share
@@vmprie I'm learning Chinese and it's so easy to mix up the words 🤦
People talking about how nice the barista was while I'm here still not getting over that puppyccino thing
Genuinely thought it was made up
I would love to see what he’s saying so try and put the subtitles on for him too I love watching this thanks
I always get my doggy one. It’s just whipped cream lol
Yep. It's a thing lol
@@mattmorrissey2571 they did put a caption for him.. but you need to turn on the captions manually tho
WOW! That was truly amazing how well the customer service went for you being deaf! I am an aspiring ASL interpreter who has enrolled in school for ASL interpreting classes to get my certification to be an interpreter! Your video has truly been a big inspiration for me and many others out there to learn how to communicate effectively enough for things to work well! I do feel that alot of people in the customer service industry should learn ASL to make communication much easier tho. Especially medical and emergency personnel, airline industry, etc.... Today I met up with my interpreter hearing friend who brought a senior deaf couple to have lunch with me I'd never met before and I learned sooooo much!! The more ASL gatherings I attend, the faster I will learn and get ahead in my ASL classes to pass them easier! Keep posting videos as I love to watch them and learn! Thank you!
Extremely gracious of you guys to give them a second chance! ❤
I'm a trainer at a small-town financial institution, and we have a handful of customers who are deaf. I'm going to start showing part of this video in my training class because not only is it a good example of how to help a deaf person, but just how to help a person in general. Everyone deserves top-notch customer service.
Wow! That means a lot to us. Thank you!!
@@SignDuoChannel thank you for sharing!!
Except karens
Except karens
@@davidbeaulieu4815 lol I didn't realize you commented that before me
I have no clue why you two showed up on my recommendation list, but so glad you did.
Right? Same thing happened for me.
Hahah same for me!!
Sameeee
Omg same, like this is so heart warming
Same here!
This video popped up in my feed today. It's always nice to have new topics in the feed. I really enjoyed the video. I worked in customer service my entire career, mostly over the phone, but I was not assigned to special lines for the hearing impaired. It's interesting to see the perspective of the person on the receiving end of service. I think we all deserve great service, and this means service providers need to have accommodations, but also be able to look for solutions beyond the written procedures, because not everyone will have quite the same circumstances, even when they have the same disability. Keep up the good work bringing awareness about deafness.
Honestly-I love just watching signing. I don't know ASL but it's so calming just to watch ❤️
In some schools, students have to learn Spanish. Why not add ASL to the curriculum? Teach them that you can make an impact on someone who is deaf, maybe sometime somewhere a deaf person who needs you to help them.
Basic ASL is taught in a lot of schools here, (Canada). Unfortunately, it's taught really early on for a short period of time.. but because it is taught in schools, a lot of people here recognize sign language & will try to accommodate.
Ooh, so they teach Spanish
My high school had ASL but it was only for one year and no one really took it. And now even in college there aren't any ASL courses which is really sad.
It is a elective for my middle school
Yes that would be amazing! I actually went to a summer camp that taught ASL, that’s where I learned most that I know. I also had a babysitter that could sign and she taught me
Java be like: "umm can i drink that now???"
Imagine if their name was bedrock
@@icespirit lol
@@icespirit oh i understand now
I get those MC references
@@icespirit I swear if I get a dog I'm going to name him bedrock
Thank you showing this video. When I was much younger I worked at, The Center for Deafness," in a suburb of Chicago. This was during the 1980's. I learned ASL but can pretty much only finger spell now. My experience there Taught me how isolating and difficult it can be for a person in the deaf community. I did not realize how much we use our hearing for so many things. I am so glad that you are sharing these videos to the public. I also love your dog, he's is a cutie!
thank you for sharing your life experiences with us!!!
The Freudian slip of randomly signing “I’m hungry” instead of “I hope” WHILE AT A DRIVE-THRU TO GET FOOD was hysterical!!
When I worked at a phone store a deaf girl came in.. who would use her phone note pad to communicate but because her phone was broken she tried so hard to explain to me what was happening.. she was so happy when I pulled out a pen and paper.. in all honesty I had never met a deaf person before.. so it truly opened my eyes to accommodating my fellow humans
I feel you, I had met only a few deaf people went I volunteered so when I started working I was surprised just how many deaf customers we get
I also meet only once a deaf person in a train station(i was 19 so many years ago) and he stop me to sign and also tried to talk to tell me i was beautiful. I don't know why, but i took his compliment more to heart then any other. I been thinking in learning, i actually did back then a few signs to at least know how to say thank you next time, but i think i will like to learn it now. I am not american so not sure if it is a huge difference from country to country will have to look in to that. Ps:i did say thank you and smiled, probably blushed also as i used to be pretty shy back then. 😁
@@Ally.81 Sign languages is different in few countries. Better to learn the one of ur country and then maybe ASL. As in every languages u will find similarities to help you
@@kunokoaeri3505 yeah i thought it might be, thank you!
My mom says that bringing a Pen and Paper is a waste of space and just makes my bag heavier but honestly they're really useful if the situation were to ever rise. I'm still waiting for that opportunity but even if it never happens at least I can sketch drawings whenever I want.
Yes please. So informative. Thank you
I was just sitting here looking on youtube and you pop up ..my sister was deaf, mute, blind .. we learnt some sign language would love to learn more.. my sister now has pass away from cancer .. never a day that I don't think of her she always made me laugh... god bless and I will watch other of your videos.. hugs from Canada
a deaf man came into subway today (where i work), i could tell immediately he was deaf and he pulled out his phone to show me what bread he wanted.. he and i pointed to the things he wanted on his sandwich, lots of thumbs up were given from the both of us, when it came to ringing up his sandwhich i wrote on a piece of paper “it’s on me :)” he lipped “why” and i just gave him a thumbs up and he gave me one back and went on with his day. he truly opened my eyes and now i am even more interested in learning sign language.
that's so wonderful of you. you have compassion for other, a rare trait in our self-centered society. Serving others is what everyone needs to do... think about others and do for others instead of serving self self self. I pray for you to be in God's Divine will every step of the way in your life...
That's really nice but unneeded. Most of the time they just want to feel normal. So giving someone charity for something that's a part of them is also a bit patronising.
Same thing happened to me. Different environment of. But it felt nice tbh, want to learn more
I feel like making the sandwich free is a bit overkill. Everyone just wants to be a normal human being and I often hear from deaf or blind people, that treating them so "super nice" feels like you pity them, which they don't want. Honestly just treat them like anyone else and it's fine. If they specifically ask for more help or something, than it's obviously fine to do so, but I'm wondering if the sandwich would've been on you, if the person weren't deaf...
I had a similar stituation, but it was with a spanish speaking man..He couldnt speak english well, but he could understand me, so I pointed and asked questions. Then his english speaking friend came in a bit later and told me that the spanish speaking man was so grateful and was happy that I didnt treat him less like my co-worker/trainer did.
My best friend is deaf and I still remember, 6 yrs back when we first met, she used her phone to talk with me, I was 8 and know nothing about sign language. But it broke my heart whenever i see her typing for me to understand, it took me 1 ½ year to learn sign language, but now I think I am proud of myself ❤️
Yo, nice work! Also very nice of you to have learned it at all!
i’m so proud of you, that’s so sweet! also hi other army :)
@@naomi0120 hey! Army thank you so much💜 keep going! Wishing you good and healthy life
You were 8 years old and decided to learn sign language for your friend? That is something very honorable of you
I also want to learn asl! I think it is a great skill to have even though I don’t know anyone who is deaf. Do you have any recommendations for how I can get started and how you learned?
I am very impressed with all 3 of you! Good luck! Many blessings!
Thats just soooo sweet My heart melted.... a new subscriber here
It was so cute when the barista signed THANK-YOU back at Ryan at 9:54
I think he did a couple other times too
I found knowing basic sign language very helpful in retail/food service jobs. I had way more chances to use ASL than I did my Spanish.
I’m a Starbucks barista and the way Jasper handled things is exactly how we are taught is to listen and accommodate in training! He did so perfectly and and everyone in food services should learn. Also when you said the Mocha Cookie Crumble tasted like a Java Chip Frappuccino: it’s because it is 🤣. It’s exactly the same except mocha cookie has the whipped cream on the bottom and the cookie crumble toppings. Good observations! 👍
Barista-five! I'm embarrassed to admit that the preference for lip reading surprised me. I go straight for the pen and paper in this situation, but I'm also prone to unnecessary chatter that isn't always clear, so I'm not sure if I'm doing a service or disservice by going for the pen. Also I may or may not have felt an inordinate amount of pride at being able to throw my hand in the air and fingerspell a customer's name last week.. 🤭
I'm also a bux barista, and I felt so much pride watching this. While yes, we are a corporation with many problems, we also try so hard to make everyone feel welcome and included.
Not a barista but I use to work at a theater that had Bluetooth CC for our movie so deaf customers could still enjoy as well. We keep a pen and notepad just for when we needed to help serve them. I'm glad you got great service.
hey whats in a puppacino?
@@benaltoboarder literally just a cup of whipped cream, most locations serve a small 4 ounce sample cup, so Java def got spoiled here! (they were given an 8oz short cup completely filled)
I think you guys are incredibly inspirational, I mean, even a whole language just with hands is pretty incredible to me! One's lost ability shouldn't mean you can't enjoy yourself and be successful and live like anyone else!
Barista here- a mocha cookie crumble actually is a Java chip frap!! It just adds whip cream on the bottom and cookie crumble topping to the top and bottom!!
The fact is your girlfriend cant always be with you. So her not speaking gives an insight into what your life is like on an everyday basis
exactly!
The most amazing quote I’ve heard recently is that “a person is only disabled when society doesn’t create accessibility for them” these kind of experiences are so reassuring, because it reassures that there’s not something wrong with me, and we’re making a more accessible society for everyone. Compared to the McDonald’s video you did a few months ago, it’s so much more humanizing. It gives me comfort knowing that at least some people are compassionate and understanding like this man was. And it gives me a bit of peace of mind, as someone who hard of hearing and losing my hearing fast, that I’ll still be able to communicate with people in the coming years.
i'm guessing it was actually inaccessibility? That quote is a summarisation of the social model of disability and that's the theoretical backbone paired the practical direct action provided by disabled activists, that got us legislation like the ADA and DDA.
@@felixhenson1801 the one I heard was accessibility not inaccessibility but it’s definitely possible what I heard was a morphed version of someone else’s quote cause it was in a pretty informal setting that they told it to me.
@@KM-mw3jp ah yes sorry I reread it, you said 'DOESN'T' create, I misread!
It's definitely right that the world around us does add to the disability but I can't agree that it's just that, I was born with a disability, spina bifida, can't walk, there are still things I couldn't do, physical problems I still have, even if the world was perfect, it's a combination of both rather than one or the other.
@@markorollo. so say you used an electric wheelchair and the world was entirely wheelchair accessible. We're not saying all people become completely able in the right condition but rather they don't become excluded from anything and for example, while my needing a wheelchair currently means I cannot access many shops who aren't accessible, which is disabling. Were they accessible in that situation I am not disabled. The social model distinguish between 'impairment' which is the medical condition and 'disability' (the social model is where we got the term from incidentally) which is the ways in which disabled people are oppressed in society as a result of society being built for just one very specific type of body and mind. So for example, I experience chronic pain as a result of my impairment, that's not gonna be changed by any number of ramps, but by giving me equal un-discriminatory access to healthcare and providing an electric wheelchair, as well as ensuring that places are built inclusively, that pain doesn't need to keep me bed bound necessary.
I'm so glad you didn't include closed captions. This is the first video of yours that I have seen and I got a definite panic-y sort of moment when I realized I couldn't understand what he was saying, and I love the POV.
His energy is awesome.