Samsung vs OnePlus, Huawei, Xiaomi, Blackberry, OPPO, Vivo, Apple. Let's see which tech company has the best and worst Customer Support!
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Stop. (Edit: okay can people please stop saying mean things to me for just editing it to say “actual first reply?” Because I will change it so that I don’t get killed by everyone in the replies anymore.)
second
Third comment
Sheeesh
👽
"my phone isn't turning on" "sir go to your settings and erase all data" bruh
, 😂🤣😂🤣😂🤣😂😂🤣😂🤣😂🤣😂🤣
The real problem was the "time zone"
A very drastic measure, but oh well
Well i think he may be referring to the automatic on and off settings and just gone wrong😂.
But if I’m sincerely honest in my humble opinion, without being sentimental, and of course without offending anyone who thinks differently from my direction but rather looking into this serious matter with a perspective distinction and without condemning anyone's point of view, I honestly think and feel that I have nothing to say.
"Is my phone gonna run around and desert me" "Is it gonna let me down" -The greatest Rick roller ever
Hearted
That sentence made me laugh so hard i am DED
Lmao
2:58 4:14 10:31 never gonna give never gonna give
_”I’m never gonna say goodbye”_ Underrated
“I’m never gonna say goodbye tho” got me dying on the floor. 🤣🤣🤣
id love to see this tested with a much more complex problem like intentionally bricked software and see how their full support system is at fixing it, not just the phone line
I'm surprised Blackberry can still afford a number for customer service.
Blackberry is still a successful company though
Wait, Blackberry still exists?
Purpleberry*
They can afford it. Blackberry mostly does other types of tech, but they released new phones a couple of years ago and supposedly have another coming out soon. They have business customers who buy in bulk, and private customers who are likely to invest in the company if Blackberry keeps them happy. Shutting down customer service would be a bad move.
@@kes6541 Blackberry still exists?
“They said my phone would last 3 years.” “Yes.”
He’s right, they did aay that.
699 likes 😏
@@rickastley4432 sus
Heh
. . . *Y E S*
To be fair, the given problem is so incredibly simple, that most technicians would think there's a bigger fault at hand. Things that need to take a charge is one of the most common things nowadays, that it's almost a given for them to be recharged at a certain point.
HE kind of rickrolled them indirectly by using dialogues like "I thought my phone was letting me down" and "I thought my phone was running around and deserted me."
No shit Sherlock
Im never gonna say goodbye 😂
Everybody gangsta until Rick Ashley says goodbye
Goodbye
Cryptoooo
And hurts you
He literally sang "never gonna say GOODBYE".
kzhead.info/sun/iJtyo6mQineYY4E/bejne.html
To be fair, no one expects a call to customer support saying they have to charge their phone before using it.
True.
but they should be able to help out an idiot
Absolutely, but they should expect “have you turned it off and on again?”
exactly what i was thinking. it´s just so dump that no support worker will even think about it. its like calling your car manufacturer, saying that every few hours your engine stops working and they have to find out it´s because the customer is to dump to refill gas.
Exactly. I do tech support and I had a visceral response when Arun asked, "so you can't do a diagnostic without the phone?" What a troll! 😆
I've only ever needed to contact one company before, about an issue I couldn't solve myself. That was Microsoft, and I had an issue with my Surface keyboard, and they handled it excellently. They even offered to do a swap for a new one for free.
Thank you for a great post. Even though the issue presented was unrealistic, dealing with customer service remains a HUGE dissatisfier every time I have to deal with a CSR. I recently had a flurry of run ins with Samsung customer service. Although it felt like the rep's left their brains at home, the truth of the matter is, most companies fail miserably at synergizing their various departments effectively and don't engage in proper employee training & empowerment.
That Ash's Cosplay is the best, you could even see Pikachu on the right side.
Ikr
😂
Gotta review them all 🤣
Who is this "Ash" 🤣🤣🤣
Yeah, Ash... Rick Ashtley cosplay right?
The Apple guy just questioned his whole life at that moment
HAHA
Lol true
@Xene Dvalin cloud
Bruh ikr "I'm never gonna say goodbye"
I wonder what apple number hes calling since every time I call, the initial response is completely different and the helpers on the other side are always super kind and helpful. Last time although I got disconnected somehow, I was able to call back and another guy knew my issues from the call before because they take notes of fixes and issues to make sure the customer gets good service and can determine issues based on issues in the past
‘Is the phone not running around and deserting me?’ That part had me dying 😂
This video had me dying, hahaha. It's the small touches like the Rick Astley references and the hilarious costumes that make this video gold. *chef's kiss*
It’s the “I’m never gonna say goodbye, though.” and the chuckles. 😎
he couldn’t even hold it
I can't stop laughing 😂😂😂
Couldn't stop laughing.. Such a good video
He’s never gonna give him up
Say that again? Hello? 😂
Everyone of them was definitely like "I just talked to the dumbest guy in the universe" after they hung up 😂
😂
Well, ig😂😂😂
😂😂
Being a Samsung Order Support in my previous job, I can definitely answer that concern by just asking right the questions. Almost everyone that has a phone would know what's the situation. But yeah, most of the reps are Department-specific driven meaning even if they know the answer, they'd still hand you over to the right department that should answer your question. Also, I can tell that you're just playing up with me. Lol
You had very good luck! I usually can't get to speak to a real person at all. The poor customer service is not limited to tech companies either. Also, if they do have a phone number, the message says "We are experiencing unusually high volumes" regardless of when I call!
"I'm never gonna say goodbye, though" Apple guy: "say that again..?"
10:31
I absolutely love how the guy laughed when he said that 😆
I'm pretty convinced that "It all depends on the person"
It does.
It helps if whoever you reach in customer service speaks the same language as you do.
Samsung is awful!! U should try once
no its the trainign business gives employees
Same
2:43 the loud sound and the party lights made me laugh SO hard! 🤣
6:23 alcohol free playing is so funny 😭😭
As someone who worked at Geek Squad, I can tell you that some of these people are overthinking the issue because they can't comprehend that someone would be stupid enough to think a battery would last three years without a charge.
My thoughts exactly, I think this test was unfair, he should at least have had a reasonable "problem" to test them.
This is so true. Honestly I feel bad for some of them as they couldn't even think of someone not knowing that your phone dies when you dont have enough battery. We have been using phones that can be charged from early 2000s now come on. Should have definitely had a better question that would actually need some good support
Exactly!
Exactly
Also, It's A LOT more infuriating if the customer service assumes that you're that stupid
"I'm never gonna say goodbye though" Lol😂😂😂
Say that again 🤣🤣🤣🤣🤣
Hello???
*face off*
lol
It was so weird when he said say that again lol
Was expecting Huawei but Xiaomi. nope. Great video. really loved it
I’m never gonna say a goodbye though🤣🤣🤣That last one just killed me🤣🤣🤣🤣🤣🤣
I work in customer service and suggesting simple stuff like there is no battery left actually offends some customers. Also some would even deny it and say something like "NO, there is battery - i looked just 1 minute ago and it was 8%". Battery can go from 8% to 0 in one minute if its an old battery and its cold outside for example
life sucks for u to deal with e-karens
@@iophop9266 😢
feelsbad
Had someone try to ask me if it was possible that a Macbook Laptop could come from factory with... Cola spilled in it.
battery issue would never happen to Samsung A series.
Anybody who gets a call like this would probably think that the one calling is trolling them....
Actually, it's also a test on how they react to such thing.
I know Apple tested their CSs on those things. Like asking stupid questions like camera angle for the iPhone for example.
Never underestimate the stupidity of humanity
@Deep Kumar Oh yeah. There's still people who don't know how to add an attachment to an email...My friend works for the local government and keeps being asked questions like this and even more "stupid questions" like how to turn on something
If you don't know how to charge your phone you probably don't know to go make a call...
Yay! Did anyone else notice the mirror cube on his desk at the start. (I'm a speedcuber so this makes me happy lol) 😊
Never gonna say good bye though 🤣🤣🤣....that made me repeat and listen again and again 😂
Imagine the ones that answered well talking to their mates: "I can't believe this, a guy called just to complain that his phone runs out of battery"
while I read news about a lady complained to BMW because her new 3 series sedan stoped in less than 100km. -- run out of gas....
Lol we used to do this back when I was working for Samsung USA
The oppo representative actually had a point. Theres a setting that tursns off your device at a predesignated time everyday. Plus almost everyone knows about the battery draining everyday in 2021. I feel as if thst guy deserves the most credit out of all of them
yes!! sadly arun misunderstood
To be honest my first thought was that he had this setting and was checking who'll help him disable it. He said that it happens about the same time every day. Plus even the most not technical people know that you need to charge your phone.
@@forthphoto honestly I never seen anyone who doesn't know that a phone needs to be charged... At least he could've used a voice changer, to sound like a very old person... If I wroked at a call center, and heared a you person not knowing about charging, I would just assume that he is a troll
agree it should be 5
also, I feel like a lot of people working with you would think that you know that phones need to be recharged.
Bruh that is not a problem at all. Imagine working in an large tech company and somebody call and wastes your time says their phone discharges.
"but the battery should last three-" *horror movie jumpscare*
Vivo: “we’re not technically trained, and wouldn’t be able to help” then what’s the point of customer service number 😐
LMAFO
@LeGetTrolled :p Apple wasnt any better... the only two with good scores were also Android...
@@rdmz135 And they both were fucking chinese companies whose phone sucks......
@ٴAn0n s sucks
@@wtf285 someone never tried any flagship but iPhones
"I'm never say goodbye though" lol love that hugot lines.
Pilipino ka?
@@Fefoe pinay yata
@@YranLee2005 siguro...
Hi
Rickroll reference
6:22 NOT THE TWICE MUSIC LMFAO
I work with machine building companies that would wish their products have only half the connectivity of a smartphone and they are still able to scan their machines for errors or defects the moment someone calls. How come the support of the big tech companies arent doing a scan to sort out possibly hardware, software or setting errors?
Honestly I think the issue was so silly that they refused to consider it.
From Customer service POV no issue should be considered silly!
google has the worst customer service believe it !! my pixel phone was having some issues and I called them they Never answered the call even the email which the customer service gave me is of no use from that day I swear I will never ever again buy google products even Xiaomi has better service then them F you google .
@@botherevil2492 Everything to do with Google the customer service is a total joke
True, I wish he complained something more legit and I'm not surprised if many of the support regard his calls as troll calls ...
@@botherevil2492, Google has customer service? After years of using, the only way I can get feedback from them was through the community. Not through Google themselves.
Ash is only ten, he shouldn’t be calling customer service on his own
So he's been ten for.. 20 years?
But he can leave home on his own to catch Poket Monsters for months.
@@jamesfauzan4246 yes
But he can own and wield a dragon, battle in an arena, talk to an unsuccessful lab experiment, and travel across the world with no issues? I think he's fine with calling for help with his Iphone.
He's 11
“Is the phone not running around and deserting me?” Holy moly, WHY MAN- BAHAHHAHA
did anyone notice that that is stanley from the office in the background 8:10
Ronaldo: Made Coca-cola's market lose 4 billion Arun: Risking more than half of the top companies in one call
Lol true 😆
how did Ronaldo do that?
@@ysnsmth he moved bottles
@@ysnsmth he refused to drink coke.
@@ysnsmth He removed two coke bottles from the front of the cameras and put them under the counter, while at the same time he moved a water bottle to the camera focus.
The question he asked is easier to understand if you're dumb. It's like asking your teacher "what's 1+1" they'd probably be confused, not because it's a hard question but because it doesn't make sense to ask it.
True!
Yes I noticed a little word play too
Nah black screen or dead is a very common problem, simple training (or checklist) would solve a lot of this simple problem. Question like "is it fully charge when it died?" "is it in stock condition without modification?" "did it hapen after you do/install something?" Just this 3 question would eliminate many other problem and isolate the problem to few probable cause.
Older person will not know what the real problems is so it is understandable to ask that question..
This is exactly what I wanted to say, just better. It’s not that the tech support couldn’t help with a dead battery but it’s not something someone would really call support for.
So I live in Germany and as often as I called Xiaomi Support (because I have Xiaomi only) they were always friendly and none of the calls were 8 minutes long. Very quick. Sometimes I even got two options which I could choose, and that's a huge + for me.
6:35 I will tell you what they mean here because I am an oppo user There's something that's called "auto power off" it's something that you set the time to power off and another time to make the phone power on again i use it at night when i sleep so i don't wake up to a call
Anyway this is a really bad support
Arun: “My phone would last for three years” Oppo representative: ”Yes”
Oppo was terrible, how did OP get 3 stars and Oppo 3,5 when the Oppo guy told him to factory reset the phone without telling him the consequences of that
@@Niraol , ikr, literally so fu*ckin careless abt the user’s data
beethoven i am such a big fan of you! when are you dropping a new album?
@@krishnamittal1858 hahahahaha
@@Niraol I think he meant settings reset. I found a similar option in my friends samsung m series phone. It just resets all the settings to default.
Arun : Passionfruit CEO * So he's not a fan, just passionate *
I can not stop laughing 😂😂😂😂😂 I died as soon as I saw “passionfruit ceo” and the stat 🤣🤣🤣🤣🤣🤣 I love your videos buddy I’m a new subscriber only been subscribed for like only a couple weeks maybe less but I wish I was your subscriber from the very beginning man! Keep up the good work! 😂😂😂😂9:03
all audio recordings from the mid-late 90s sounds better than those people's modern microphones which they're using for customer support thing
I feel like this issue was too easy, and techs, assuming you’re not tech illiterate, think the problem is bigger.
Having been customer support for a video game store, I can say with certainty that you should always assume the simplest problem first. Someone that has a bigger problem will almost always start saying more things than just "my screen black pls help". I once had a call about "my wii remote doesn't work", with the problem actually being that they didn't even put the batteries in, while I assumed they must've misplaced the sensor bar or didn't press the reset button to link the remote.
yep, as a tech myself, I would never assume someone wouldn't know by now that you have to recharge devices.
I feel you bro I mean who would be so rich to buy a flagship smartphone when he don't even know what charging percentage or low battery warning is
Due to arun these employees might get frustrated and lash out on another customer or employee
@@MasterOfNothin I doubt that SAMSUNG may even have fired that guy.
Vivo asked the most stupid question “what is the make of the device?” Really ? It’s Vivo 🤣
Perfect english, Vivo must use a 3rd party secretary service.
I think vivo meant the model
Make means model or type of specific Device generally used in American english
I think what they meant was the year of manufacturing
She works in a generic call centre and takes calls for lots of different companies. She probably forgot which call she was on. Trust me, I know, I worked for one too once ☠️
How does the faces he put always match the expressions? 😂😂And looks like the actual person talking 😂
when he said he's never gonna say goodbye, even the guy on the phone giggeled a bit 😅
In fairness to the agents they were banking on the fact that no one is really that stupid.
Big mistake when it comes to people
kzhead.info/sun/iJtyo6mQineYY4E/bejne.html
As someone who worked as tech support agent for years, I've seen some tech-illeterate people that don't even know basic things about their devices, so we have to pay attention to every little detail of what they say and start with the basics before diving to more complicated things...
I’ve had a customer wonder why her payWave wouldn’t work when she had a RFID card cover on her card and another yell at me for 20mins after I told her we were Sanity and couldn’t return her target DVD even if she had the receipt
I was thinking just this... I've worked in phone tech support and it's really hard to find the right tone... You may speak with someone one minute who doesn't even know what a home button is, then the next person may be highly tech savvy and get confrontational if you suggest the basics
Is the phone not running around and deserting me The biggest Rick Roll ever.
Wait, no one said that in the calls. Or did I miss it?
@@HanmaHeiro Arun said it
Lol😂🤣😂🤣😂
@@kahleelhavefunlearning I’ve got another one Everyone was so gangsta until Rick Astley said goodbye 🤣🤣🤣
😅😂
Hi there I just wanted to say I really love your videos.Its been like a year and a half watching your videos from "How to optimize your ZTE Blade" till now "Unboxing and Review of the Redmi Note 12 Discovery Edition - the Fastest Charging commercial phone in the world" and I watch these for entertainment and general knowledge.I'm from south africa and I want to thank you for all these videos.I am a Big fan of yours. Also I am going to post this on 25 of your videos I just wanted to ask if you could do one on Nokia X30 Vs iPhone 13 please Thank you...great Milo for me Please
You should have thought of a more complicated question, but still a fun video to watch keep it up!
"YOUR BATTTERY NEEDS TO BE RE-CHERGEDD" Lol
The flip
Time stamp?
@@cosmo9466 ?
Samsung: Detects call being made through an iPhone Samsung: Terminate, I mean terminate call
😂😂😂😂
@Ti Xier but it wasn't really off. Watch the video well before commenting
@Owen Jones BRUH 🤦🏻♂️🤦🏻♂️🤦🏻♂️💀
@Owen Jones I really can’t tell if you’re being sarcastic or not. You are a god level troll.
@@austin_ug4656 He was joking
I remember back in the 90s and dealing with customer service. They would always ask you to check the simplest things. My computer wont start... have you checked that the electrical plug is connected?... I don't have internet. .. have you checked that your phone line is connected to the back of the pc? I think they can start there with phones now. Start simple.
9:26 was that.. an Eye Pad! 😭
He went from Ash to Astley real quick .
Ashtley
This a topic not talked about much, yet its one of the most important
But the moment he said he wasn’t gonna say goodbye, I could feel the awkwardness
Hello friends ❣️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide ❤️....
@@callistoarmy5576 go sleep, stupid.
Ok
@SuperJo9999 ok
I think there's a simple explanation. See, most companies would expect you to know that your phone had ran out of charge. And, if you are old, it would be most likely for you to have children or grandchildren who'd explain this to you. So, the CS wouldn't expect you to call for this kind of stupid reason.
Apple: "We can't charge you from a call so you'll have to come here so we can take the money outta you"
"But the battery should last 3 years, right?" 😂😂😂😂
kzhead.info/sun/Y5eGlM5_nJWem4U/bejne.html
Right 😐?
it should last three years, get your facts straight man, by three years he means the life of the battery
@@sooraj9824 r/whoosh
Customer care: Yes, just like your mum
No one: Vivo when someone's battery won't charge: *We are not technically trained to help*
Apple was actually even worse than Vivo, they didn't solve the problem and took a longer time
Bruh, the memes DEAD
300th like
The person on the ohone did say she isn't a vivo staff. Maybe, vivo's customer service was full so they redirected Arun to another conpany or something? Idk
@@hakonhalldorsson3157 like your grandma?
Can you please do an unboxing of the C idea 10 inch tablet? I want to buy it but I am hesitating
yup
I love how he was rickrolling us using cheeky dialogues 😂
Arun: I'm never gonna say goodbye tho... Rep. : Sorry, say that again? Arun: *dying inside*
I don't get it
@@Nameless-jp2hj heard of Rick rolling
@@Nameless-jp2hj I can smeel a woosh
"I'm never gonna say goodbye tho" Silence* Guy: "say that again" Arun laughs*
we saw the video
@@jonathan4640 found the juicer
The guy laughed too
Then??
kzhead.info/sun/iJtyo6mQineYY4E/bejne.html
Great move on using Pokemon Ruby/Sapphire/Emerald Battle vs Rival music on the part where you're dealing with Xiaomi .. ! And also name Ash and battle won musics .. remarkable
The fact that he had to use subtitles so his viewers could understand most of these reps says something about the state of customer service in the modern era
i mean, i don’t think they can help their accent
@@Mecholix Go miss the point somewhere else
"I'm never gonna say goodbye" "Say that again?" I'm dead 😂
@@kaif__rizwan this is not a rickroll unfortunately
I laughed so hard
Same🤣
I think that guy knew he got rick rolled lmao
I think some were confused cause they didn't expect someone to not know how to charge a phone or call their charger "wire". To me, that's basic knowledge, something everyone should be aware of when having a phone.
Yep I thought too
yah, i can't imagine anyone doesn't know that by now, even if you're an old person everybody knows you need to charge at least once a day
I’ve worked as a product knowledge trainer. We received calls when a customer complained he can’t connect to the Internet. The solution given was to turn on the router, which is not our support, but yeah it does exist.
@@SkipTheFlip It happened to me too, but it wasnt mine router and I thought it is on, but I just couldnt find the wi-fi
Worked at an “Apple Store” in Norway, and did tech support. We were told that the first thing you should ask people if a device isn’t working (for example a black screen), is if they’ve charged the device, or to double check if the power cable is connected. People always meme about tech support just telling people to turn their device on and off again, but that’s cause you always need to start right at the basics, or else you’re just complicating a potentially simple issue.
I've called Realme, they was so good and they gave me the service centers locations if i want to make a firmware or fix any hardware issue
Bro, you should try ATT... Was on loops for 4 hours and no results. They actually shutdown the department while I was talking to them. They promised to call me tomorrow.
"They just ended the call on me" Every interview I've ever given.
7809th
Hello guys ❤️ because I'm not famous like other singers that's why no one see my music videos. Pls see once and then decide 🔥...
@@callistoarmy5576 wot-
@@callistoarmy5576 go sleep, stupid.
Lol
The part where the guy in Apple customer service said "say that again?" has me wheezing.
@@user-li9pi8ir8i no let’s just get this done right here
@Cat i subbed to u
say that again?
Hah HUAWEI won 😎✌
@@drownindesigner Say Goodbye! **gun clacks**
Calling every company with using i phone 😂
The apple part remembered me about a funny situation My bestie was trying to call some kind of a company idk what was it and she was directed to the robot. She had tried every phrase but the one working turned out to be "call the meatbag here!!" and it immediately answered that its going to redirect her to a person
Did oppo just used Twice's alcohol-free as an on hold tone 😂
Hahaha I noticed that too
ikkkk i was like that’s familiar…… alsoooo jAy wHy pEe
Hello co-once!
i noticed it
That’s what I was thinking😂
You know its a Filipino customer service when she has that friendly tone and offers help that is direct without BS.
I think the Customer Service of Xiaomi was a Filipina because of the accent and on how she assisted Arun 😅😁
kzhead.info/sun/iJtyo6mQineYY4E/bejne.html
Samsung guy sounded like Filipino too, tsk tsk
@@ravelcop i think Arun should do another try on it but nonetheless nice vid. Btw proud to be Filipino
Yes the Xiaomi CS is definitely Filipino.
DId I see right under the time of the call and stars/rating the "Mirror blocks 3X3 Rubiks cube"? :D Like im teaching myself how to solve it right now..
Bro Rick rolled a OnePlus worker💀
"I am never gonna say good bye" He couldn't control his laughter😂 (even I couldn't)
@@kaif__rizwan stop advertising your channel
@@kaif__rizwan this is not a rickroll unfortunately guys
Rick Roll: Exist Arun: I'LL TAKE UR ENTIRE STOCK
I LITTELRY got a ad from TikTok saying that it’s impossable to sneeze with your eyes open I LITTELRY sneezed with my eyes open earlier so N O
Bloody hell I love your channel mate 😂😅😛
I swear this man finds every way possible to rickroll his audience
And I'm not even mad about it 😂
@@_haru_na same 😂
What is rickroll? I searched but I'm still not sure.
@@gauraavthakurr It is a music video, and people show that when they say they will show something else
@@gauraavthakurr if i remember correctly, the legends say he's never gonna give you up
ARUN: * Is about to rickroll a guy* AD: allow me to introduce myself
me: laughs in youtube vanced
Me:Laughs in Newpipe
Me: laugh's is YT Premium
Me: laughs with ads
me : laughed to those who pays for premium which you could use to donate to help others.
apple will ask for your email address or appleID to log a support case, this makes it easier to track the case if the customer calls back for the same issue so he/she doesn't have to explain the whole thing all over again (important for more complex cases that several people might be involved with). Apple customers can also request to get a copy of their support cases. (at least here in europe, I don't know how it is in the states)
What the Xiaomi representative heard through the phone: SLAM, very loud clapping
Arun: "Can I please talk to a person" Apple bot: Was that, can I take you on a date❤? 😂
Yes or no
Yes yes yes yes yes yes yes
Apple: here talk to siri then 😁
“Yes or no: was that an iPad” *laughs internally*
For the Vivo call, did you use the background from "The Office"?