Apple Store vs. Repair Shop: What the Right to Repair Is All About | WSJ
2021 ж. 29 Там.
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Apple said it would cost $999 to fix a MacBook Pro. An independent repair store did it for $325. WSJ’s Joanna Stern went on a journey to repair two water-damaged laptops and show how new legislation could provide more options for fixing our broken gadgets.
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I am obviously biased, but I thoroughly enjoyed this piece.
I also thoroughly enjoyed this piece.
The only thing that could have made it better was an appearance from Clinton the cat
Same, thanks for continuing to make us proud Louis.
@@CSab-ui2jt *... peeing on a 2020 Macbook Air.
Would you ever work for Apple if they offered?
we allow a 16-year-old to change the brakes of a giant piece of metal that goes 80mph but changing a fan on a MacBook is "dangerous" these big tech companies are on something lol
bruh, i swapped the entire motorcycle engine and it was fun and not so dangerous.
@@pnnytx exactly, if these vehicles don’t need a “certified” professional to do it then neither does tech
@@ProPrince idk, maybe it's because of the "safety" things. Kinda annoys me, tech are being harder to fix and getting harder exponentially.
@@pnnytx yeah it’s getting smaller but they can make stuff as easy to fix unless they solder everything together
Cars will be next. Driverless and electric cars will not have repairs that are done anywhere besides the dealer.
Louis is the hero we didn't know we need!
He's overrated..
@@ericmatthews8497 elaborate
@@-Sean_ He complains about the Apple Genius Bar experience. But I have asked him to publish the incident number for every case he described on his channel. Every support case has a number. Publish it so Apple can improve. He won’t. Then it occurred to me. He’s making these stories up to fuel his KZhead channel.
@@ericmatthews8497 "I have asked him, and he did not do it." Yeah. That is a sure fire sign the guy is all fake.
@@FeelsGouda The "Apple is Evil" thing is all part of his KZhead "SCHTICK!" And it drives people to his You Tube Channel. Many KZheadrs use the same ploy. He doesn't want this to change. Not even a little.
Apple Repair is like American insurance. Most things are not covered unless you buy the most premium. Insurance are a lot of revenue too.
Correct, Ray. Companies take advantage of this. A newer company following this is Tesla, which speaks volumes about sustainability but are just as bad when it comes to customer repair. In the end, everyone is just doing it for the money no company has ever cared about the environment
Even tho I don't think that it's a bad thing insurances gives jobs to people, it's still disgusting how a system that is basically "Everyone pays, so noone has to pay too much" can create so much revenue. (and part of the reason is likely how many insurence companies won't pay for many stuff, even tho they could.)
Business is business.
@@1LuvMLPFiM Peoples' rights supersede business
@@1LuvMLPFiM Not when insurance is required by law. That’s just a scam right in front of your face.
Apples logic is like saying “well your fuel injector is broken, but we feel its more reliable to replace the entire engine. So that’ll be $15,000 or maybe just buy a new car from us.”
clogged injector
“The batteries in this remote are starting to get low. Time to replace the tv!”
Let me introduce your to Tesla.
@@declanashmore Taking your Tesla to the shop: Well one of the logic boards got fried and since everything is digitally linked we will have to replace the whole car! Meanwhile, Rich Rebuilds would replace one capacitor and the car would be fine.
So much for taking environmental steps
Apple's explainations basically say "We at Apple believe, that your money is best stored in our pockets". It's just worded differently.
Apple... spend differently.
@@MedalionDS9 nice tagline
underrated comment
Think differently, your pay check isn't yours to begin with
Lol
Oh snap, it's going to be real scary if apple releases their car. Imagine them wanting to replace the engine or sell you a car because your radiator Is leaking.
Or your car being remotely shutdown down cos you changed your own breaks or tires 😖
basically Tesla lol
worst it would have no windows.
And the scariest part is that other manufacturers might start mimicking it, just like it happened in smartphones area
@@Colin0221 Yeah. And I think Louis made a video about as well.
Miss the days when laptops could be opened up, had their parts swapped out and ran for years.
It's still like that. It's just Apple RAM, Fans, hard drives, wifi/Bluetooth cards, heatsinks, battery, and sometimes (very rare) CPUs on non-apple laptops
Go the Lenovo way. Thinkpad series.
Asians be like lol
Look up the Framework laptop.
@@scality4309 Yea I love sodered memory and storage so much, thinkpads are so good that you cant even upgrade a wifi card and you have to destroy the entire device just to swap a keyboard.
Apple: We want our products to be fixed using our genuine parts. Also Apple: We don't sell our genuine parts to repair shops.
Nor do they allow the makers of the part to sell them to third parties.
Nor do they allow repair shops to even know what parts are needed
Yup this summarised it
As Louis mentioned in one of his recent videos, this claim implies that the parts independent repair providers use - parts from donor boards - are not genuine, which would mean that Apple are building devices using non-genuine parts… 🤨
@@jcxdev Apple really are some goofies on that one
Rossman is a legend and should be protected at all costs
Protection at all cats.
@@MCarrick-ss7xc protection 🧤 at all costs 🍑
No.
If this were Russia, he'd have been locked up and starved by now.
I’ve been watching Rossmann content for over five years. Great dude.
Acting all “environmentally friendly” while basically forcing customers to throw their old hardware away
Farmers are also dealing with this same issue with their John Deer tractors. Deer doesn’t want them working on their own tractors
Yeah, that is a far worse situation. Really impacts their livelihood. ☹️
@@splintmeow4723 and food prices
The bad news for John Deere is that farmers may opt for other brands like Mahindra, Kubota, Yanmar, Caterpillar etc.
That’s true.
@@wazalak911 - Even better, they still use John Deere but have resorted to learning how to hack. Russians have cracked their ECM and other limiters. lol
Rossman deserves an award for bringing this to the attention of mainstream media.
Truly
This!
@yhootoob true but no one is talking about tim cook and apple lul
@yhootoob wdym?
@@lordfarquaad1731 he’s a contrarian.
Anyone who believes that a person is more qualified to repair these devices just because they’re wearing a t-shirt with an Apple logo on it or because they have Apple Certified written in a clean font on the front of their store is just stupid. Companies need to stop with this greedy bs, Tesla i’m looking at you too..
Finally someone attacks other companies…
@@P.A.T. Highly recommended in case you haven't seen it: kzhead.info/sun/hbiboryhgKyLp2w/bejne.html
Printer companies are sweating now…
@random viewer i think you haven’t head if an apple store repair technincian dming himself revealing pics that were in a costumers phone smarthead :) and to answer your scenario, why not if you hold the qualifications and have the experience necessary to do the job? Again, being an apple employee doesn’t automatically make you more capable of repairing circuit boards and replacing parts than an independent repair shop.
@@hilal_younus ahhh those are the ogs..
Probably one of the best journalistic pieces in recent history. No opinions, no garbage, just facts and investigative reporting with real people. Please make more content like this WSJ.
"It is for safe and reliable repair" Just like when a dictator says "It is for the people"
And Liberals
And pro abortion say: Will someone please think of the wimen!
@@endencker6845 I dont know where you live, but in my area, abortion is not allowed when it is more than 22 weeks pregnancy. If you feel that abortion before that time limit should also be illegal, maybe try understanding what is a baby, and why it is defined that way. I'm not asking you to understand that women are not commodities that can be used for your ends. Because that will certainly take you God knows how many years, if it's even possible.
@@fuckheinschitt239 yes instead you subscribe to the authoritarian right wing.
Apple: wEcArEaBoUtThEeNvIrOmEnT Also Apple: *throws repairable computer into the landfill because profit*
Did you know that they also have a locked bin that they keep all those boards in that no one has access to to keep the parts from being in circulation as a way to regulate the used market. I used to work at an apple store and ther have been reports of people smuggling parts just so people like Luis Rossman can have access to them? Apple also tells the companies that sell the parts to apple by contract to not sell those parts to other people so people like Luis cant even ask to buy from the original maker of the parts. But im sure yall are gonna buy a new iphone anyways so why does it matter.
@Ambassador Of Kickyourassador The fact that lots of these countries don't want and refuse to buy the E-Waste. So it probably will end up in a hole in the ground... "We have to stop throwing stuff away, there is no such place as away..."
300 likes
Praise
@Ambassador Of Kickyourassador Ehem.... Chinese Sweat shops... Ehem.... Ehem.... Suicide Nets....
"it's odd to be a computer repair man and feel like the kid in high school selling weed out of the 4th stall of the lunch bathroom" -Louis Rossmann
Lol I just started reading this comment as he said it
mr rossmann selling weed to high schoolers confirmed
That's awfully specific...
@@nextlifeonearth he says he doesn't smoke. He never said he didn't sell.
DynamicAlteration He’s a businessman doing business.
"and the genius I spoke to..." I love how incidentally sarcastic this sounds
Of course Apple's repair gonna cost more, they recommend their repair guy to breathe Apple-certified oxygen, use Apple-certified screwdrivers and wear Apple-certified underwear....
xD This is the one
Well this is what Steve Jobs wanted. Close end systems, all about control.
NGL, with those custom screws Apple use, you probably already have to use Apple certified screwdrivers! FOR SAFETY OFC!
The even eat Apple certified food, buy Apple certified house and born Apple Certified Children within Apple certified life
is* going* to*
Apple cares about the environment and doesn’t include chargers with iPhones anymore, yet they’re perfectly fine with their laptops in a landfill. Apple cares about privacy as long as they’re the ones going through your emails and photos. Any goodwill from any corporations is just branding - it’s money and power that they really care about.
Not being able to repair your machine it's absolutely awful for the environment, I wish Apple would stop pretending that they care.
Dont forget about Samsung and other companies doing the same with chargers. No corporation cares if it comes to money.
@@altr. company that actually cares is a fantasy
Because our society and our corporations have become greedy, dishonest and filled with hypocrisy.
Actually no they don't care about privacy as long as there isn't money involve. Check how they give Chinese citizrn info to the CCP
Longtime supporter of Louis Rossmann's channel, great to see him getting more coverage!
Would like to also mention Steve Wozniak supports the right to repair. The man who built the original Apple computers advocates this right to repair.
He is just hater. You cannot compare Rossmann repairing with an authorized repair shop. This does not apply to Apple only - it does not apply to ALL manufacturers. Nobody will allow you to make additional tracks on the motherboard with wire. What Rossmann is doing cannot be done by an authorized technician, because in the event of problems, the company will be sued for millions of dollars. Motherboards are not designed to be repairable.
@@nnnnnn3647 Since you posted the same exact comment below, let me paste the same exact reply here: Yeah, nobody will allow you to "make an additional track on the motherboard" aka a simple tracer wire that is incredibly basic to do and reliable, yet somehow this is considered acceptable when Apple refurbishes boards: kzhead.info/sun/i8WAeMd6kZyjink/bejne.html. This is the what the "Apple authorized" subcontracted by other subcontractors repairmen do in their veritable sweathshop while being paid an absolute pittance kzhead.info/sun/dLKMm7Vsnp97np8/bejne.html. As you can imagine this does cause problems, but guess what, Apple is not likely to get sued for stuff like this despite the fact that their own "authorized" repairmen did this, in fact it just increases their profit since people just have to buy a new motherboard or entire Macbook again. And you are right, Apple Macbook motherboards are not designed to be repairable (as in, more repair friendly), that doesn't mean they cannot be repaired, third party shops just need to jump through insane hoops to do it.
@@nnnnnn3647 LOL at "authorized repair shop" most of them just switched your device to a new one provided it's covered under warranty.
@@nnnnnn3647 Can we downvote this comment out of the internet otherwise the whole audience has to suffer from lowering IQ because of the stupidity it's written there.
*"Reliable repair is one handled by a trained technician"* Louis Rossmann has been repairing electronics since 2007 (probably even before that) *"Using Apple-genuine parts."* Sure but can't say the same for iPhones though. *"Continue to expand Apple's offerings to better meet our customers' needs."* I guess Apple really thinks that the people who use/buy their products don't need money.
I hoped they would have some choice words about Apple "reliable" repairs lol
As a general contractor I need to start behaving like Apple. Just offer a warranty, that isn’t much of a warranty. Then when the warranty doesnt cover the repair, just tell the client that it will be $800 to repair a $1000 item. May as well just tell them that we need to gut that fairly new kitchen or bath. It’s absurd
The words "Apple trained technician" is an oxymoron if I've ever heard one. Apple never does repair at the component level. The only "training" they have is how to remove and replace board scale parts. They are basically the glorified electronics equivalent of an oil-change mechanic.
I've worked with an "apple trained technician". And the way they fix laptops is like lego. A single busted capacitor, new mainboard. It was ridiculous.
@@carlangelo653Lego is a good way to put it. I would be willing to bet that most of the Apple "technicians" couldn't tell you what a capacitor or resistor is or does, and are totally clueless about any of the ICs on the boards. I wonder if you could even find a multimeter behind the doors of the black hole they take computers to for "diagnosis"?
It’s basically if the alternator dies, replace the whole engine.
Apple's whole thing, if you actually make a real world comparison, is basically like a tech at a car dealership saying "Alright you have a blown head gasket, we can either replace your entire engine for 4 grand, or you can buy a similar year and mileage vehicle off our lot for around 7 grand. Your 'choice'." (This comparison would be even more realistic, if car makers made it illegal for auto parts to be sold/installed by anyone except their dealerships.)
@@AceSeptre I’ve worked in a German authorized Apple Retailer with repair and we had 2-3 guys in repair and most surly they had that. But yes mainly they had a database to look up Macs, models, parts and prices and basic tools to run diagnostics.
"It's odd to be a computer repairman and feel like the kid in high school that was selling weed out of the 4th stall of the lunch bathroom" I love Louis, couldn't agree more.
Thats kind of suspiciously specific information, too lol
so a repair business is not his first venture i see
Tf I fix a phone screen and mostly everyone see me as a cool tech guy Fixing a phone screen is easy but the board level repair is hard and apple doesn't offer that And if apple actually offer that many phone business that mainly depends on board fixing would go out
One thing that is not mentioned in this video that Rossman discusses in his channel is that Apple has tried to cover up significant design flaws. If only Apple has eyes on the schematics and access to repair these devices, it is their incentive to not disclose flaws.
As an engineer I believe: This is essential to technology and progress.
If we don’t have the right to repair, we don’t really own it. It’s like we are leasing their hardware if we can’t repair.
You can totally repair your devices, Apple just isn’t going to help you do it. Things were easier when you could see every element of the construction but now that design is so complex and integration is so tight, businesses can enact the intentions they always wanted to.
It's not about "right to repair" you can already do that and no one can stop you... it's about Support... Documentation ,tools and parts ect.....
@@CharlieQuartz No you can't twit. They explicitly banned manufactures from selling replacement parts and even use the government to confiscate parts at the border and have people charged or arrested for trying to source them. Sheeps like you just love defending and playing down the dirty tactics that these companies use don't you?
@@Bash70Perhaps I would listen to your argument more readily if you didn’t bloat it with insults and aggression. Your intentions aren’t to change my mind, but to satisfy your ego. Aside, of course Apple has the right to confiscate counterfeit products which infringe on their design patents. The rights of the creator are that they can make money from the work they put into the creation, otherwise there would be no incentive to create. As of 2019, Apple has given consent to licensed (free of charge) repair organizations to order parts from them and fix devices. The parts in their catalogue probably should be broadened, but the service is available for third parties.
@@CharlieQuartz This is a disingenuous argument, and Louis has brought it up multiple times. Yes, it is technically correct that some people CAN repair Apple devices, however for third party repair shops to be able to do this they need access to software and documents that are not legally obtainable as well as components which they have a very hard time buying separately, if at all. This is like saying that you can technically arrive from your home to work on foot, so there is no problem with a person locking you out of your car so you could not get there without having to go through significant and unnecessary extra effort. Apple is not only not going to help you do it, they will place every single possible obstacle in your path so that you cannot succeed and they are becoming more and more egregious as the years go by. Also, you miss the part in the video where Louis CANNOT repair the newest laptop and that is not only because he does not have the schematics for it, but he cannot buy the components needed for the repair due to Apple's silent agreement with the manufacturers of those components to not sell them to anyone but Apple (which is illegal as it is a form of goods tying). There are also a whole host of other issues such as the parts being serialized which prevent him from just taking components from a donor board. Unfortunately this videos does not do a good job of explaining all, or even the most important, problems that third party repair shops faces when trying to fix Apple devices. "Complex design and right integration" are buzzwords, and are used to obfuscate the real issue by conflating a legitimate problem (things becoming smaller and smaller does mean they will become harder to repair, but that is something only the repairman should be concerned about and it is ultimately their responsibility to figure it out) with Apple's intentional tactics to make third party repair unnecessarily harder or even impossible through artificial means. The two things are NOT the same and should not be confused.
Right to repair is Anti-Poverty, Pro-Middle Class, and green. The ability for consumers to be able to fully exercise ownership of their product by repairing should they so choose is paramount to enabling us all to build better and more sustainable lives.
and by whom the they choose to repair said device.
And you learn valuable skills AND save money!
@FedEXfright if you cant get parts dont know what anything is you cant realy repair it.
The Apple repair bar "Geniuses" are not trained in repairs, they are sales people who want you to buy a new product !
Really happy to see this issue being covered more in the media. Also glad to see all the hard work Mr. Rossmann has done to shed light on this issue starting really pay dividends.
Regarding Apple's fearmonguering claim about "security, the children..." is worth to note what the FTC stated: "There is no evidence that independent repair provides a greater or lesser threat to information security than branded manufacturer repair" - Federal Trade Comission
That's not the point. The point is, in the great American "democracy", it's not the people who are in power, it's the rich greedy companies that buy out the politicians who then only do what they're bribed by them to do. So then the public suffers. Normal everyday American "democracy"
@@marioluigi9599 thaaats how capitalism works! If we want to fix it we should pass single transferable vote, and raise the salaries of congresspeople while simultaneously passing laws that restricts the amount of money they can receive for campaigns...
@@zyansheep yeah cos capitalism is such an amazing thing and the only alternative is SOCIALISM 😨😨😨😵
@@marioluigi9599 capitalism is pretty good, under certain conditions... i would argue that most perceived "capitalist" societies are to some degree socialist, because they implement laws to protect their citizens from the forces of an unrestrained market.
@@zyansheep it's not an amazing thing. It's literally just as basic as you can get, economically. Ripping people off with high prices, as high as you can put them without losing all your business from it. That's literally what everyone in history did. And back when the industrial revolution first started in England, all the rich barons who owned those satanic mills used basically slave labour to create their products. That's extreme capitalism and that's pretty evil. And it's the reason why people came up with a communism in the first place, as an attempt to counter that evil. (Of course you don't counter evil, with more evil - but that's another story)
I saw Rossmann’s face, instant click. Then saw TheWallStreet Journal logo and instantly knew he’s finally getting what he’s been wanting for years and I’m excited for him!
Ikr I was waiting for a long time for him to get the recognition for the work he put it for years
7:53 That was suspiciously specific. 😄
Thank you for covering this issue. Hope to see awareness about it continue to grow
This is what happens when MBAs run companies instead of engineers.
Apple is the most profitable company ever. This move is genius. That being said, I'm glad I use no apple garbage
Number of attorneys vs the number of engineers at Apple on payroll: I am guessing that the number is pretty close.
@@JohnMurrayOP not even close, over 50,000 people work at apple park they only have a few hundred lawyers.
Especially with Tech companies this is noteable :)
Sanw with Boeing. They're going downhill due to the accountants and MBAs
Apple: We're being really eco-friendly so we're not including chargers in the box any more Also Apple: Yeah we suggest just tossing the machine and buying a new one. If we fix it that's basically all we do anyway.
MKBHD then repeats apples talking points as innovative and complains about samsung phones folding.
@@justinlandis2338 and tesla haha. Although tesla is dope he still acts like a shill. I prefer Mr mobile for phone reviews
@@justinlandis2338 considering that he was just in a video with Mr who's the boss about how tech companies manipulate the media, I think it's safe to trust him. kzhead.info/sun/bLppnLyBgmt6jYk/bejne.html here's the video.
They probably keep those "unfixable" machines, fix them up and then resell them. Instant profit all around.
@@MrGamelover23 How does that vindicate him from what Justin said?
For those who don't know, John Deere is copying this Apple strategy with their tractors, and the farmers were not happy about it. 😅 This strategy is pure greed. Just imagine if Ford or Toyota do the same.
I wonder if they didn't think about doing that, or simply they couldn't
Dont buy john deere then
@@fachadolid3030 nobody does anyway
Can you imagine if a car company worked like this? Oh, I see you have a front flat tire. We are going to have to replace the entire front differential and all 4 tires cause we feel that's the best way to fix this issue!!!
This subject should have more coverage as it should be the customer’s right to choose to repair his/her gadget. Glad Louis Rossman getting featured.
Psst! Add an n to Rossmann before he sees it! ;-)
If i buy i should have the right to do what i want with it open it blow it up mess it up
This is not only about the repair choice, the environmental concerns about Apple's strategy is horrendous, he repaired a laptop with water damage, and its worth using for some more time, but Apple wants to sell you a new laptop, or full new motherboard, which would cost resources, resources owned by you and me and every single person on earth. if not giving a charger saves environment, making your devices easier to repair saves it a ton. Quite surprised that environmental impact is not talked about much in right to repair
@@rahulagrawal327 Apple didn’t want to sell them a new computer, they wanted to replace the motherboard. Rossmann also replaced parts in the computer to circumvent corrosion. There isn’t really an option to fix water damage that wouldn’t use resources.
@@CharlieQuartz She mentions that she has 2 choices. Spend 800 for board or 1000 for new. And in most cases companies bank on customer going extra mile and buying a full computer instead, which works. Right to repair also means Ease of repair. That instead of your device being just 2 parts which are expensive to repair, it's multiple different parts where a single part can be repaired easily. You might even see this with comapnies like Tesla now. Where a simple repair requires a lot of disassembly and assembly than normal cars which increases cost of repair
Louis Rossman for the win!
Mr Clinton's human!
He is greatest Apple hater. You cannot compare Rossman repairing with an authorized repair shop. This does not apply to Apple only - it does not apply to ALL manufacturers. Nobody will allow you to make additional tracks on the motherboard with wire. What Rossmann is doing cannot be done by an authorized technician, because in the event of problems, the company will be sued for millions of dollars. Motherboards are not designed to be repairable.
@@nnnnnn3647 Apple shill
@@nnnnnn3647 wah wah waaaaah
@@nnnnnn3647 He is not the greatest crApple hater. That honor belongs to me.
Thank you for this informative report on this very important issue. Glad that repair shops are doing their best to help the consumer with the limited resources available. I hope a solution is found soon.
2:06 When I read $799 for that repair, I felt outraged.
Yup. Gotta “love” monopolies
The term "APPLE GENIUS" cracks me everytime. Lol
APPLE POSTMAN and APPLE POST OFFICE (aka Authorized repair service center)
Cringe af
Yeah a genius that's so genius that he'll only be able to quote you a "repair" price that's 90% the price of a new unit.
Yeah, it reminds me of the good old GENIUS meme. 🍎🥴
And also Ian Hecox from Smosh (playing an Apple Genius) saying, "Yeah, actually we Geniuses don't know anything about Apple products. We just go in the back, and Google-search it." 😂🤣💀
I love seeing Louis being recognized by the WSJ. He is a modern day hero. Also I believe the WSJ should have additionally emphasized the ecological benefit of repairing a device, instead of re buying or replacing a motherboard because of a tiny broken chip.
Unfortunately, it heavily benefits mega corporations (that run the world) for planned obsolescence to continue unchecked. In most countries and probably US states, very little will be done by the government (which is funded by big tech and corporations on all party lines). Not only will companies continue to manufacture products TO FAIL after a certain time span (usually a few years after their warranty period), they will make it more and more difficult for us peasants to obtain the parts to repair ourselves. Apple is already making their products so highly integrated and needlessly complicated that even if we had the parts, repairing specific damaged components won't be feasible.
@@dereksbooks "Apple is already making their products so highly integrated and needlessly complicated that even if we had the parts, repairing specific damaged components wouldn't be feasible." So then how did Louis get that MacBook Pro working again? Did you not watch the same video we did?
@@ctuan13 Yes it can't be this hard, the thing has to get manufactured and assembled at some point using a process of relative precision. Also a lot of social progresses come by fighting one way or another. Spreading why right to repair is needed is good start. Also stop buying from companies that behave so toxically while having indecent margins would be very effective.
He has branched out into crime fighting
@@ctuan13 the pro was the 2017 model you dense cabbage, 4 years ago
One important thing not mentioned here is when confronted with the choice to either repair through Apple or buy a new laptop, is most people are forced to go down the repair route solely because of their work/data/media being stored on what is now a broken device. It makes it feel even dirtier when you're gouged so hard to get access to your own stuff.
Unpluging the hard drive and pluging it back in another computer require no skill beside knowing how to use a screwdriver, and will allow you to recover your data. Unless Apple managed to make it impossible too. Also make backups because hard drive can die and laptop can be stolen.
@@________-by2px That's part of my point; in many cases they DO make it impossible.
@@benharris144 If Apple is sabotaging its products that much just don't buy these products.
@@________-by2px You're not getting the bigger picture here. That's fine.
Yes, but if they replace the whole logic board, your data is gone, because it is stored on the old board.
We need more honest people like him.
Being a hobbyist repairman, i was so glad when i heard about the right to repair, and I don’t even live in America.
Your location doesn't matter, I used to buy cheapo tablets, and watch Indian guys fix them and mod them. Although some of the captions were a little off. If you can fix it, do so.
It affects you if you are not in America. Foreign techs are unable to repair also
🍷👍 Yup, Big shout out to people like Louis Rossmann's for being Vocal about it. Especially considering consumers around the world for whom every penny really matters!
@Rami Runner And if the U.S really passes the right to repair laws I would bet that other countries pass simular laws especially the EU. A lot of those tech companies are American companies, thats why I think that the strongest opposition of such a law comes from within the U.S. anyway.
In Brazil there is a law that obliges manufacturers and importers of products such as Apple to maintain the supply of components and spare parts, even after production or importation has ceased, for a minimum period of five years. That obviously they don't obey and not surprisingly no one complains.
Car companies said all the same things, and then Congress passed laws saying that the rules that were used to push customers to dealerships for repair were illegal. Now we have Alldata, the company that all the car companies use to distribute the required information and several competing distributors of OEM auto parts.
And they recently tried to pull the same with wireless systems, exploiting a loophole in the original legislation, which got shut down yet again. But corpos are gonna be corpos.
KZhead channel Steve Lehto did a video about the law mentioned in the original comment.
meanwhile Tesla often denies people repairs. That are quite simple, much the same as apple does. Way to be "Green" Elon. Want more info on this? "Rich rebuilds" on youtube, hes the louis rossmann of tesla vehicles.
@@crisnmaryfam7344 And charges a ton of money for simple repairs also.
I was a cell phone tech in college from 2006-2009...once you repair a bunch of a certain model you gain knowledge about the art and lots of parts, just as demonstrated in the video. Once you're at that point you can do lots of cost-effective repairs. Yeah, you get comebackers, but most repairs work for quite awhile.
Im glad to see videos about this still being made.
It's good to see Louis Rossmann's points on mainstream media and through the world. Cheers from a Brazilian guy who indeed support Right to Repair!
The CBC partly covered this in the past. I think the bigger companies are getting on board because this somehow made its way to Pres Biden.
brazil, that glorious country to have apple include charger in their iphones.
I took my Macbook 2019 in for a Battery Replacement, they told me I should just upgrade because replacement would cost almost that much. I then googled and found this independent individual who does repairs from his home, he ordered the parts for me - and my Macbook is working perfectly now. Best part, it cost me $120. [Edit: It was an IFixit Replacement, which any one can Google and find the price of. They come with instructions, you can do it yourself. I couldn’t, that’s why I reached out to the individual to do the repair for me.]
@random viewer Your argument is out of context. What if you don't want to buy apple care? And it's not just the case with Apple. Many other companies make it harder for customers to get their products repaired and this makes them dictate the repair market and they can charge whatever they want to. If replacing a battery costs as much as getting a new machine then there is clearly a problem.
@random viewer you're part of the problem mate. Hopefully most of apple customers will think differently
@random viewer Did you troll every single comment here? How much do you get paid per comment?
It shows up as 200-140$ on the USA website for recent macs. Did the person get confuse and thought it was a older mac? edit: i guess they prob claim you have some other damage and wanted more $$ to fix them
@random viewer why not just be honest here? Change your name to Apple sock puppet and we can all move on with full disclosure
Rossman for president
This explains Right to Repair so well. Kudos from across the pond.
Apple is quick to remove the charger from the box for environmental reasons. But we all know it's all about profit.
Yep. Take out the charger but includes a cable that doesn’t fit any of the old iPhone chargers you might have. The hint is pretty clear
"For environmental reason", but makes their product unrepairable and non sustainable and they it plot it like this (high prices) that you'll probably buy a new one if you break it. A machine that'll be usable by one repair that they won't provide nor make it possible for others to do
But the main problem is people still didn't realize how greedy Apple is.
@@KashifNawaz85 and if you say anything remotely bad about Apple, they'll call you "poor" and say "you're saying this because you can't afford one and you're jealous". Ask me how I know
You do know that Most OEM’s have followed suit, yes, apple was first, but that doesn’t mean others doesn’t deserve any blame, This is like Child labor, It wasn’t limited to one factory in 19th century , It was the fault of the government for not even making any laws protecting its citizens, History is just repeating itself , Showing how flawed capitalism is…
You forgot the biggest issue is that getting the parts he needs for repairs is nearly impossible. The back and forth time is insane.
watch it again, they mention that at least 4 times...
That and customs seizures for the chip/part being "counterfeit", even if they're literally directly from the OEM that Apple uses or an actual Apple product via a donor board or donor phone/laptop/device. Thats not a counterfeit product, it's 100% original and authentic parts.
This is great. Finally a WSJ video/article that is well done. Shout out to the Rossmann. And Joanna for doing the due diligence. We appreciate you.
Thanks for including a bit of unfiltered Rossman at the end. That man is a gem!
"...and shows his opinion on various topics" *shows mr. clinton meowing*
Clinton!!!!!! :D
Clinton is the real leader of RTR 🤣
@@MrPnew1 You are confusing the fearless leader of gamers nexus, Clinton is a naughty hisser but we love him all the same.
Well, Mr. Clinton's opinions ARE important.
So happy this edit was not lost on people!
It is more than just Apple, it is farm tractors, baby monitors, and even home appliances. Multi-billion dollar companies and industry are putting the consumer in the corner to extract EVEN MORE profit.
Vote with your feet and use other brands/products.
@@leemacdonald6533 all of them start doing it. With some rare minute exception
Louis: I'm just a normal guy doing what I can to bring attention to this. Also Louis: Has been in the news more than once
Yup. Had the same experience with my iPad Air. Funny thing is they tell you it costs that much to fix it but all they actually mean is "to replace" coz when I enquired further, the guy said, "Yes, you have to buy a new one" for a cracked screen. The top layer even. Not the display module.
Simple: Once it's out of warranty, the manufacturer has no right to "guarantee safety or correct functioning". You should be able to go to whoever is capable of making the machine work again.
The problem is when there is no one capable, as demonstrated with the Macbook Air. The goal of right to repair is making more people capable.
@@Cau_No Yeah, I understand that. Just saying that if that's Apple's excuse. It's a poor excuse.
@@iau Indeed, only Apple fanatics would swallow that kind of nonsense without second thought.
it's bull, because when they repair it you have a warranty on the repair or a possibility to complain about the repair and they have to fix it for free.
Apple would take 1000$ from you, give you the new refurbished board, then take the old board, fix it just like you saw on the video and sell it as refurbished product for $1000 with a new aluminium case.
This is the most disgusting part. Or well, it’s still better than scrapping the device
They won't give you the new board, but refurbished one.
It's a win-win (for Apple)
brilliant.
I’ve got so much respect Louis. Thanks for what you’re doing
2:40 very happy that rare fren made it in to the piece
When you purchase an Apple product you have willing agreed to be constantly ripped off. Burning money is part of the experience.
"Apple is powered by Dreams, Inspiration, and burnt money. Lots and lots of burnt money" An aquantaince Of mine asked me for help, for she has close to 0 computer skills, and needed a computer for work. I tried my best to offer her support and guidance, but in the end her _great friends_ convinced her she _needed_ a mac laptop, so they all could go out and match. So she asked me to go to a mac store and help her chose one. In that store a sales representative was "helping" us, and when my acquantaince asked "why is this one so expensive, what does it do?" The sales rep went and said "Oh. No no, if you worry that much about the price, you probably don't _deserve_ our computers" sorry for long story.
The worst part is that it's not even as easy as just "not buying apple". Apple is one of many electronics companies that do exactly this. And worse even then is how it affects other aspects of tech, like the medical industry, the agriculture industry, the army, even the ice cream machines at McDonald's. We really need right to repair.
@@NarcissistMargarine Apple is the Disney of tech.
"Innovation" comes at a price...a stupid price to be precuse
@@Michael-ze1wl" innovation comes at a price.... Thats why we take other's innovation, paint it white, and charge again for it"
Nice - I can now officially say I've been (indirectly) featured in the Wall Street Journal. Thank you Louis!
A celebrity, finally!
Such a good piece. Thanks for this!
Rossman is such an Intellectual, Apple would make so much money avoiding shady business and partnering up with actual repair shops
Well actually they would lose quite a lot and that's why they love so much to obfuscate everything
"And the genius I spoke to basically suggested . . " OMG the way she said it made me laugh. I know apple calls them 'geniuses', but it just sounded so sarcastic. haha
I have been following Louis' journey and struggle for Right to Repair for years now. As an Engineer, Hobbyist and Environmentalist, I believe it is paramount that we use our current devices and equipment to their maximum usable life. More power to you Louis.
I did some research and had Rossmann fix my 2008 MacBook Pro back in 2017. It’s still going strong almost five years later!
Well, it's been 3 years since CBC also covered such an investigation even showing footage of what the "Genius" guy said for repair! I'm all for RtR, but going I'm still doubtful if we'll ever get there fully
Glad to see this very important issue getting more coverage. Right to repair is good for consumers and it’s good for the planet!
Rossmann is the man. He's been a right to repair advocate for so many years.
we need these companies to sell their parts!
Wonderful to finally see coverage of this story. Well done WSJ.
It's nice to see that Louis alongside with other people get more coverage about this issue that is plaguing into other companies not just apple
Louis rossmann is by far pushing for things no one else thought possible years ago. As a customer, supporter, and fellow Tech enthusiast I cannot agree with this movement more.
Incorrect, he is pushing for things that did not need to be pushed for years ago, when you opened a device the schematic was stuck to the door on in a plastic folder stuck to the door and the manufacturer had no qualms about selling you the needed spare parts or they were freely available as commonly used parts in the wider market. It was not that it was not thought possible, it was not needed because the corporations actually wanted their customers to feel like they were getting a good deal and not just with the sale of the device. Now they are worried about how to better screw their customers.
It sounds like you still have no idea what right to repair is actually about
Interesting piece.. especially in leu of my own situation.. bought a used MBP that had fallen through the warranty cracks that had a faulty GPU. After some online research I decided to send it all the way to NY to have Rossman fix it. They did. (But all this just prior to Covid and USPS lost track of the MBP and for a month I thought I’d never see it again.. OR my $225! Well.. it finally showed up.. and works fine now!
I'm not from USA, but I'm really looking forward for this bill. I think it will have great impact on the industry in general. It is not just about cheep repairs, but we actually might end up with better product design and fewer electronic wastes. Thank you for the story.
I dont have much respect for the WSJ but, respect where its due. actual journalism
yeah, their website and paper is mostly trash but their youtube channel does deliver some unbiased stuff on occasion
Crony capitalist apple is apalling to another MSM
This video was beautifully structured and developed. Rossman is a genius with good intentions, been following him for a while, he's slowly making progress in the right to repair legislations.
His meeting with certaim senator makes all of this far
One of the few good journalism on wsj. Thank you.
Long time supporter of Rossmann and proud to see this long-deserved coverage
This happened to me this year, my iPad Pro just died, I took it to a authorized reseller and basically they told me: your iPad is dead, we can’t fix it, we’ll give you a new one. BUT it would cost me the same price as if i bought a new generation one.
Independent repairs can also try to save your data. Apple doesn't. They'll replace the whole part, and the data is gone if it's soldered to the board.
This is the 10th time i am watching this....this lady has put it in so much simple words that i reqlly admire the effort behind it
This is so true. My MacBook pro had few flickers on the screen from time to time and when I went to the apple store to get it checked, they just said they will have to replace the entire screen panel and would cost 50,000 rupees i.e. $680.
"You can tell cats hates their owners for pissing on their computers" ~ wisdom from L.R.
I like how "shares his opinion on various topics is synced with a cat video"
Well it's probably the only topic he is talking about besides fixing tech that won't scare off anybody :D
Clinton was asked a few times by Louis on his thoughts as part of the cat outreach program on right-to-repair. I hope that Clinton was fairly compensated with increase greenie allowance.
This is awesome. Keep giving Louis the attention he deserves!
Most manufacturers are doing this type of thing now. Just try upgrading the RAM in a laptop. You used to have a little door on the bottom on the unit. Remove one screw and boom. There's your RAM. Not anymore. You have to flay the entire thing to pieces just to gain access to it, and there are frequently booby traps to stop you. Delicate cables, multiple screw types, hidden screws, and components deliberately desired to break. It's infuriating, and these policies make the manufacturers directly responsible for the mountains of E-waste that are filling landfills and/or making their way to third-world countries to be burned an picked apart by children. More needs to be done.
Wow, Apple conveniently missing the 'reduce' and 'reuse' parts of Reduce, Reuse, Recycle... smh
Watched Louis for 5 years. This is well deserved for him. It should be noted Apple is actively collaborating with chip manufacturers to prevent parts from becoming available on the open market. Imagine the alternator dies in your Honda. Honda have told Denso who make that alternator not to sell it to anyone. Your only choice is a brand new engine fitted at the dealer for $10,000 or maybe being lucky enough to find an alternator in a scrap yard. Now for the moment there are many suppliers who sell alternators including just being able to buy one from the dealership but make no mistake. Corporations want to prevent repair altogether to force you to buy a new product every time one little thing breaks and its not just Apple or in the tech field this is happening. Car manufacturers including Toyota, Ford and GM spent millions lobbying against right to repair in Massachusetts.
Even though i really dont like WSJ for numerous things from the past, i still appreciate and respect what they are doing with this for RTR. Thank you!
Very well made report. Congrats to the team and Rossman.