AI in ServiceNow: Now Assist, LLM Integrations, AI, Gen AI, and Machine learning

In today's video, we pick up from where we left off in our last video, focusing on the use of Large Language Models (LLMs) within ServiceNow.
In this video, you'll learn about:
• The LLMs available in ServiceNow and their applications.
• The development and role of the Now LLM.
• The different types of LLMs that 'Now Assist' leverages for improved service delivery.
Now Assist enhances the ServiceNow platform by unlocking new functionality through domain-specific LLMs. These LLMs are trained on domain specific data, trained and tailored for ServiceNow's ecosystem.
We'll also explore how the ServiceNow Generative AI Controller provides 'spokes' for integrating AI capabilities and discuss how you can use these integrations to build out even more functionality on the ServiceNow platform.
Furthermore, we take a closer look at deep learning and its place within the broader spectrum of AI capabilities that ServiceNow offers, including machine learning and the utilization of LLMs.
Additional Resources:
• More info on the Generative AI Controller, explore Exploring Generative AI Controller: docs.servicenow.com/bundle/va...
• For more information on which LLMs 'Now Assist' uses, check out Reference for Now Assist: docs.servicenow.com/bundle/va...
In the next video, I will be accompanied by my colleague Maud, as we go deeper into the AI functionalities available on ServiceNow.
Stay tuned and don't forget to subscribe for more insights into AI and ServiceNow. See you in the next video!
Timestamps:
[ 0:00 ] - Intro
[ 0:25 ] - ServiceNow Gen AI: Now Assist and Gen AI Controller
[ 2:11 ] - Gen AI, Deep learning, and AI; ServiceNow Capabilities
[ 3:32 ] - Recap
[ 3:47 ] - Maud!