I CAN NOT EVER RECOMMEND JCB AFTER THIS EXPERIENCE
I bought two different pieces of equipment from JCB at the end of last year-the 407 Wheel Loader and the 3Ts 8T Teleskid. Both purchases have turned into big regrets, and I'll detail why in today's video.
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I've had the exact opposite experience with JCB. I have 5 JCB machines, including two 3TS-8Ts. The only thing I would trade the teleskids for are 100hp teleskids. That said, my dealer is fantastic and that makes a huge difference. Sounds like your dealer is the primary reason for the bad experience, and that sucks.
Lmao 😂.. I’d say them being junk is the primary reason!
@@bearkawiboy6246 It's you that's the joke mate😂😂😂
Jcb is coming out with a95-100hp skid soon just wait and it will come they were trying to stay away from def in skids but can’t anymore with the other big ones
@@warfare23455no quality control, jcb pays minimum wage in Georgia. Junk
I feel he is bad mouthing JCB for mainly the dealership experience. I concur.
I worked for a manufacturer of industrial gas turbines. I had quite a few customers tell me that our engines weren't any better than our competitors. The reason they bought from us was the customer service. We have field districts worldwide and although I can only speak about ours in Salt Lake, we would "no charge" them for a service call quite often unless they were negligent. Actually, we sometimes "no charged" them when they were negligent because they realized they screwed up and we didn't put the screws to them. We also always answered the phone. When I commissioned a unit, the customer had my cell phone number and they would often just call me to see if I could help them over the phone instead of contacting the field office for a service call. And hey, look at that, they just ordered our equipment for their next expansion. When customers are spending millions of dollars on the purchase your your equipment, you want to keep them happy. Sure, there were times when a customer was belligerent and when reason didn't work, we treated them accordingly. (No turbines for you! One year. No turbines!) Customer service is the best advertisement. Good or bad.
Lol
I concur!!!!
I'm not exactly JCB's biggest fan, but even I'm not impressed by your review. Firstly, why didn't you do a test drive of both machines prior to purchasing them ? That sounds like a rookie mistake to me. Secondly, a quick Internet search of the technical specifications of the 407 tells me that it was never going to lift the loads you wanted it to. Sounds like you didn't do any proper research prior to purchasing either machine.
I wont lie, seeing a person like you, with good business acumen and who has been in the industry for a while, struggle is a bit of a comfort. For one it gives me hope that there are still people out there who stand by their products and want to do right by their customers and for two I feel a bit less alone with my own struggles. I've returned two pieces of equipment so far and I'm stuck with one that I wish I hadn't picked up at all and gone to another brand. I worked in IT for years before getting into machinery related work and it's crazy how much it's a disorganized industry. No standards, lack of knowledge on their own machines, approximate details on attachment compatibility (GPMs reqs etc) and nonchalant attitude in getting things fixed right. That being said, I hope you figure out a good way out of it!
Seeing this just makes me happier that I'm content with my old equipment that has zero computers.
And probably no DEF.
It’s all about your dealership. I have two teleskids wheel and track, a 215 skid steer and the 427 loader. They are all great with some issues. My dealership takes great care of us and treat us well. The boom and side door make them the best skid steers on the market for plowing, moving snow and Hardscape. But yes the track teleskid does need a 100 hp engine.
Just looked up that wheel loader. What I found was a 7,000 lb tipping load, but that is a load in the bucket with a load of maybe 2' from the loader arms at most. No way that thing is going to lift 6,000 lbs at a 4' out center of gravity (8' long skid). It sounds like you weren't having a problem tipping though, sounds like the hydraulics just wouldn't lift it. Another thing to consider is these things are mainly designed for bucket use. The geometry is way different with a set of forks, especially picking a 8' long skid. You'd be better off with a telehandler for that task.
man bought the wrong machine for the job but its everyone else's fault 😅
@@Waggysir Well they did tell him at the dealership that it would do what he wanted. Common sense would say otherwise though.
The sarcasm was top notch...lol. Thank you for informing everyone about how crappy JCB treated you and their junky equipment.
I can't believe how they treated him.
@@acme855 they make a rough terrian forklift with a gearbox 90 degrees to the driveline, failures soon a foot!!
Its an America dealership, that may reflect badly on JBC, but does not mean thier equipment is crap.
Sad a dealer treated him this way. Ive seen some great 3ts-8t. He chose a small loader. He should have known. He is crying to get it traded.
An unfortunate situation. Wow. Your local JCB dealer sure sounds like a winner.
This is a dealer problem not a JCB problem. The dealer screwed you on under sizing the loader. The dealer screwed you again on the skid steer service that is probably a nothing fix. You get a A grade on the whining about it though.
It's a shame because all the people I know who have used or owned JCB equipment haven't had this experience. I'm shocked to hear this story as a result! I hope someone at JCB sees this video and works to better their customer service. Unacceptable for such a world acclaimed brand to be acting like this. Edit: I live in the UK for reference. I don't think JCB NA would last in Europe!
That's the whole problem, the uk has a support network .
@@openphotoalso here in Iceland. JCB is the majority of wheel loaders, telehandlers and skid steers and a large part of our excavators. I have never had any of these issues with JCB, their equipment is top notch tbh.
Thanks for the dam brutal (hands on truth). I was hatched in St. Louis County, Mo., in 1958. St. Louis form the 1940-s to the late 1960's was the 3rd largest auto maker, on the planet. Look at it now, from a distance. Should have killed this fake government a long time ago. Stop buying overseas crap. Do your best to buy only American, as much as possible. I redone and rebuilt an old wd45 allis Chalmers, still gets the job done on this small farm, it has the wide front and factory power steering. Excellent on fuel, simple, nothing much to break or wear out!!
Just watched this video on TV and then made the effort to find it on the computer so I could write this. Your well deserved frustration was palpable. So sorry for all the issues these machines have caused. Praying that you can get this all worked out satisfactorily. Thank you for taking the time to make this video and so many others for all of us. A ranch owner in PA.
Bought a 409 loader from JCB a year ago, 0 hour machine. 800 hours on it currently, I use and abuse it on a daily basis for farm work and hay operation and have never experienced problems with it. Sorry to see your experience with them hasn’t been pleasant at all.
I love your candor. I understand how difficult it is to keep the disappointment in check. Small businesses get shafted so bad and nobody gets to hear those stories. Keep your head up! Great content, keep up the awesome job!!
As a British person I'm surprised you've had such problems with JCB the company. In the UK JCB is a very popular brand and while I personally have no experience with JCB I've heard of no serious complaints either. I can only suspect there is some big difference with how the American market is serviced.
Tbh I think it's a lack of customer service/customer support... I really want a 1cxt compact backhoe but I never pulled the trigger on it because of that exact reason even though it would be the perfect gravel driveway/landscape machine I wish John Deere, Bobcat, caterpillar, or case used the concept of that machine
I agree with his experience JCB is complete rubbish. I have a loadall that has been broken for 2 months now. The dealer said JCB doesnt have the part and hopefully will have it sometime in February......Thats 6 months how is that acceptable service? And thats not the first time ive had such an experience.
That’s a shame. The JCB dealer you bought them off should of given you a working demo and you could of put it through its paces before committing to the purchase. Makes you wonder if they did PDIs before shipping them to you. They should of struck up an agreement with the original dealer you went to, perhaps transferring them in conjunction with the factory in Savanah Ga. Looks as if they are having dealership issues, and I have heard quite a few complaints about poor back up. JCB need to address this situation.
How many good cars come from England?🧐🤔😳
@@jonasmagnusson2099 The British made Fords and Vauxhalls. British made Leyland DAF trucks and Ford/New Holland tractors. Komatsu excavators. We need to find out if the two JCBs we are talking about came from Britain or Savannah Ga!
I know you're frustrated, but it says right in the JCB specs that the 407 loader is rated for a payload of only 3666 pounds. Even the larger 409 is only 4021 pounds. With an 8 foot length of pallet, 5 or 6000 pounds is totally unreasonable. That is a small machine. If it could lift it, I'm sure the back wheels would be off the ground. I think you would have been much better off with a used machine that is much larger. If JCB told you it would do the job, they were clearly wrong by their own specs.
Payload isn’t what it can lift.
This is a fine example why it's important to demo machines before you buy them.
Not a fan of JCB because I’ve heard many stories like this. As far as minix I have a bobcat e42 with the extra 500lb weight. No complaints at all. It’s a beast.
I love my JCB dealer never have I had the issues with it as you've had. I paid 67k in 2018 new. Used for ag uses and snow removal along with light construction. I've been very happy with it.😊
Man, I'm really glad to hear it. Wish I could say the same!
@@GoodWorksTractorsHow much do you want for the teleskid?
@@lee85il I sold it to a farmer. I paid 68k for it new and got 58k for 5 years and 700 hours later. I have cancer and retiring to enjoy what life I have left
The JCB skid steers and teleskids are made in Savannah, GA, USA.
No one likes to get beat when you purchase a piece of equipment particularly when you are promised it would work!!
I was looking at used backhoes and found some JCB's I was interested in, but am so glad I didn't get them. Being older models they would have a few things wrong and every time I would try to find parts it was near impossible so never went through. I ended up taking delivery of a TYM T474 last week. My dealer was only 3 miles away and was great.
I remember warning you that JCB is garbage on your first video about them. We have a telescoping wheel loader and it junked the high pressure fuel pump at 200hrs, they blamed us and wouldn't warranty it. $17k to replace the entire contaminated fuel system.
Wow...only 200 hours...what junk...and no warranty. Steer clear if British made JCB...
High pressure fuel pumps seem to be a problem on a lot of diesel powered equipment, including pickups. On most pickups they are covered by recalls. Nobody seems to make one that lasts, and when they grenade, they contaminate the injectors and plumbing.
@@user-oy4qp9pq6i Yes, and they should be covered by recalls if not warranty on equipment as well, but the company chose to blame us for using american fuel that has less stringent standards then european fuel. Like we can import fuel...
@GoodWorksTractors My first ever skid loader was a 333G. It's a beast of a machine. For some reason I got it in my head that I wanted something a little smaller, which at the time we were doing some things at our customer's homes and a smaller frame size would have been nice. So, I traded my 333G for a Cat 259D3. Huge mistake. Cat had no power compared to my 333G. 3 months later I am trying to get another 333G, but no one around me seems to have them. I ended up going with the 3TS-8T, even after I saw your video on how you were potentially regretting your 3T purchase. Is your 3T a 2022 model? I know according to my sales rep, lots of improvements in the 2023 models. For the machines weight, I gotta say it feels much more nimble on it's feet than my 333G felt. I'm sorry to hear all the trouble you've had with JCB. So far I have been very impressed with the quality of JCB. A couple of things to point out. It sounds like maybe you have an electrical malfunction on that boom arm. You had mentioned in one of your videos that the machine bogged down while going up even the slightest of hills. I live on a hill, a decently steep one at that. My driveway is 1/2 mile long and at the end of it I have to go uphill to get to my home and shop. In 2nd gear my machine goes up it pretty easily. You can tell you're going up a hill, but you could tell that in my 333G as well; my 3T does not bog down in the slightest going up hill. It sounds like you might have some electrical issue in your 3T preventing full power to the machine. One last comment I'll make, you were wanting to lift 5K with your 407 Wheel Loader. If you look at the spec sheet, it's only rated for a payload of 3,666lbs. That's no excuse for the dealer to not fit you in the right machine, so that's unfortunate, I don't think that is JCB's fault. There is no excuse for no visual site indicator on the quick connect system, that is just poor engineering and design. If you'd like to ask me about my 3TS-8T machine I'd be more than happy to talk with you. One more thing. If your dealer is a National JCB dealer, they should not be charging you trip charges. JCB if you are the original owner of the machine will cover all those costs. You shouldn't be charged anything to get a JCB certified technician out to your home. Sounds like you have some bad dealers in your area. Anyway, I'd love to chat with you regarding the machines. Maybe I can lend some more insight.
Thank you for the public service announcement. I appreciate the calm honesty.
Dear sir I watched this out of general interest as I like JCB brand I am so surprised at the shoddy service and the lack of in field fix! I think your critique is totally justified and so surprised at JCB North America that would not last 5 minutes in Europe. I do hope your new machines serve you better!!!
You want.... About 90% of the cost of new for a machine that's having a problem and has to be hauled to the dealer to be fixed? Doesn't sound like much of a deal to me but then I'm not in the heavy equipment market. Thanks for sharing.
It'll be fixed before being sold, don't see what's strange about that.
Looked at some of those JCB skids before i decided on our Deere. Glad I did. I've had the same experience with Deere and the offers they give in Canada here. Apparently they have a computer system with a set price for the purchase of used machines and attachments. Its usually 50-60% of market value at best - You're better off advertising it yourself and selling privately. Sorry about yer luck. Thanks for the video!
You have completely talked me out of a JCB teleskid. Thank you for your truthfulness. I demoed a JD 50G and didn't like it I would move up to the 60G. My JD dealership wasn't treating me very well so I moved on and ended up with a New Holland e60c and absolutely love it. Nice big cab for us tall guys.
Your new Holland is built by Hyundai. Great machines
It doesn't matter the brand, if you buy machines without local support you're much more likely to have a bad experience. Service is far more important than sales.
That’s really too bad!! We had a couple of JCB Telehandlers (Zoom Booms). They replaced an old Case W-14 Feedlot Special (1982) articulated loader that had been amazing!! We liked it so much that I chose to restore it. The Telehandlers were much better machines as far as usefulness went they were powerful enough and the accessories were somewhat endless. They were used for cleaning manure from our corrals, snow, moving & loading gravel as we needed it. They were even handy in some of our tighter corrals. We were impressed with them. One was a 2016, the other was 2017. The 2017 had a hydraulic pump fail, then no issues. They are still in use at the ranch/farm/feedlot that we sold today! Funny how the machines can go downhill in such a short time. Sucks really!!
The JD dealer isn’t stupid. He likely knows they’re junk and will also sit on them for ages before selling them. Plus neither can lift a wet paper bag and their service support is junk. Thanks for the heads up as I will stick with bobcat, Deere, cat, Kubota, and Takeuchi
Exactly. As for the machines listed on Facebook Marketplace, there's a big difference between listing a machine for $95k and *selling* it for that price.
I demo’d a Teleskid for a week with a former employer. And we all came to the same conclusion… It was an incredibly comfortable machine to get in and out of. Has a couple of neat features, but there was just something about it that wasn’t quite right. It was almost like the uniboom didn’t push into piles or the ground evenly. I wonder if the Volvo is any better…
The Volvo was built by JCB - exactly the same
@@rupertbradley8501 that may be the case. But John Deere uses New Holland to manufacture their Skid Steers and the Deeres are much nicer to operate than the New Holland machines in my opinion…
We bought a JCB 270T in 2020. had the exact same AC issue you have and they never figured it out either. But the service department was quick to point the finger at us for not cleaning the filters. You could do a complete service on the machine and when running hi-flow for about 30 minutes, it was like you flipped a switch and turned off the air conditioner. It would cool running standard flow but after a couple hours it would stop cooling. Also a few weeks prior to the warranty going out, we took it in with a whining noise. Turns out the hydraulic pump went out and sent metal throughout the system. Had to replace the pump and drive motors. Luckily this repair was under warranty. We sold it shortly after this (1200 hours) and bought a Cat299. This machine and the service and warranty have us asking why we ever bought something other than a CAT in the first place.
Worked at a jcb deaper for a short time id almost bet miney teleskid has one plugin not clicked in all way almost everyone we went through would have on plugin randomly not completely plugged in and causing intermittent issues
I'm 74 and learned the hard way. Buy Deere, Kubota or if you're rich, Cat. Buy LOCAL from a good dealer. My local Deere dealer is fantastic from sales through service and repair. They even provide help when I am doing it myself. Cost more? Maybe in the short run but definitely not in the long run.
Deere has been junk since Hitachi parted ways.
@@user-bu7hh3jd8k - People have been saying similar things about Deere since they first opened their doors. People also say similar things about manufacturers in different product lines. Examples include Ford, Chevrolet, IBM, Apple, Marx, anything made in Japan, China, (whatever you choose).
@@flick22601 i think thats why hitachi broke off the 30+ year partnership.
This example illustrates the importance of having strong dealer support. All equipment breaks at some point. Even simple DIY repairs require Parts from the dealer, let alone more extensive repairs or troubleshooting. Stick with top tier equipment manufacturers with strong dealers and it will pay off in the long run!
Ever consider a telehandler for what you need? Run all you SS attachments also. Love your channel!!!
Dealer support is very important no matter what you buy. If you purchase a piece of equipment from a dealer far from you, you will have trouble if service is needed. I purchased a Kubota SVL75-2 from a dealer 100 miles away because of price. When I needed warranty repair, I took it to a local dealer and it sat there for 3 weeks before they looked at it.
Ridiculous question: On the teleskid, what position is the emergency boom lowering valve in?
The problem with renting them out is that it voids all warranties (as if said warranties were any good in the first place.
I know it doesn't with JD as that was a big selling point with their salesman. As far as JCB, it appears their warranty is in name only... WINO for short :)
I traded a Kubota skid steer and mini excavator for a jcb1cxt. The salesman who set me up with the machine said it was basically like a Swiss army knife and it definitely was because it felt like I had stabbed myself in the throat multiple times after buying it. I was never more happy than when an equipment exporter bought it off of me so I could buy another Kubota...
I've got some old kubota's and some slight newer JCB's going to either local dealers you basically feel raped with the prices for parts, I like to support local suppliers but there is a limit. £105 for JCB coolant temperature switch at the dealer, £35 online same part (brand).
Yes that's a different animal. Slow , unless like a tractor. Teleskid will blow your mind
Good morning Courtney, so sorry this happened to you but it seems that it is all to normal these days. Thanks for your honestly.
Hey bud. Hate you have had such a bad experience on these machines. We have always enjoyed your channel and the wealth of information you provide so just keep them coming. On the equipment It is possible the teletrack/steer/frankensteer/track has a short in the connection at the solenoid where the fluid is released. I have seen this same thing on multiple machines but more so on machines that have leaks. Typically the connections are moisture resistant but really they are not completely. If one was to locate the solenoids at the fluid dispersion you typically can see right away by evidence of the actual connection being moist. In the grand scheme of things raising the teleboom isn’t a big deal and simply disconnecting the hydraulic lines for that cylinder will let you raise and lower the boom with little fanfare, at this point you could tilt the cab to access the hydraulics. If it were in my shop that is exactly what I would do first. Hope this helps and thanks for another great vid, stay warm, in the 40’s here in North Ga Ric Also typically the connection will cause a short between the 2 poles within the connection point. Simply cleaning them with electronic contact cleaner and installing dielectric grease will prevent it from shorting again. It is that simple. Once cleaned and dried , grease with dielectric reattach and back to work, it could be many other things but typically this is the most likely culprit if all other functions work. Voltage drops if it is spread through a larger plane rather than an intended, add more area then there is less to measure.
Super surprised 😱 this is a perfect example of a company and the dealership helping their customers! I always thought the teleskid was a nitche piece that was a game changer 🤔 but being lower HP is not good 😮
This is one reason why I bought a tilt deck trailer.. you can tilt the deck and pull the load off. Lot cheaper.
Always buy a machine that has great dealers support near buy. Almost all major brands do outstanding work. I have recently bought a couple of Kubota 97 and have been extremely happy with them. And you can’t beat the financing and warranty. Incredible power.
Informative video, Courtney! What a terrible customer experience you've had with JCB! Hopefully your experience will steer others clear of this company that really isn't work doing business with. Sarcasm suits you well! You need to sprinkle it with a little passive aggressivism for the full effect.
This can and will happen to all equipment today. The dealers can not take a machine back from a guy with 30 hours on it. Many of us have been in this exact same predicament. Monetarily, it is best to keep them and hour them up, whether that be by renting or using it your selfs.
Wow, what a boat load of issues! That has to be infuriating! They look like good machines but apparently not only not suited for your needs but all the other issues!! Yes, I would be ticked off!
You have such great customer service, it must drive you nuts to be treated so poorly by the dealers.
With respect to the wheel loader not lifting the skids. I’m surprised JCB does not offer published load data at various load centers. I’m even more surprised that anyone would purchase (or sell you) a small 100K wheel loader and expect it to function like an off-road extendable forklift that is equipped with substantial counter weights and designed for heavy loads at various load centers. Completely different applications.
I am surprised he didn't do a little more research into that wheel loader. Tipping load is 7300lbs on that machine. 5000lb-6000lb skids with potentially a center of gravity 4ft away from the fork mast. Way over loaded. I think the dealer needs to properly train their sales department, and I also think he should of looked at the specs and noticed the maths not mathing, especially since he is an equipment dealer himself. I am an equipment dealer in Alaska, even the best skid steer forks are only rated for 5500lb to 6600lbs at 24" center of gravity away from mast, the skid steer quick attach mount would of been my first indication that you aren't lifting 6000lb skids on a daily basis. No clue on why he needed a 100k tax write off and didn't just by a forklift for the same price.
We have a 505-20TC telehandler, and we've never had any complaints about the power of the machine. We use it pretty heavily every day in a compost operation, it shifts the weight and has great maneuverability. *But* we've had multiple hydraulic issues with it. Leaky/cracked fittings, burst hoses, leaking pressure reliefs, blown accumulators, failed electro-valves and several limp mode engine events and constant complaints from the ECU about low temperatures during winter - duh! It's COLD, we let it warm up before we do any work with it, but it yells at us like it's about to explode every time we start it on a cold day- extremely annoying. Our dealer is meh, not the worst, but they seem to always be busy doing field repairs *cough-reliablemuch-cough* and often can't fit us in in a timely manner. As a result we've learned just how much of a PITA a compact telehandler is to service. There's not a wasted cubic inch of space on that machine, which is great for packaging and a nightmare to get tools and parts into. The machine is very good at the job we need it to do... As long as it's working and not leaking fluids at high rates. It may in fact be the least reliable machine we have on the premesis, but it does work that would require a compact wheel loader, a skidsteer and a forklift to replace... So.. 🤷
I have the exact same JCB Tekeskid and this shook me . Your dealer should be trying harder to make this right. Escalate to JCB if not! We do residential construction and the specific reason i bought the JCB is that it max lift height corresponds perfectly with the roof heights of our builds. The mecalac 6mcr was just a little too short, though sometimes i wish i bought that machine. My only real gripe with the JCB is that the controls are incredibly sensitive and not in a good way. There is a big dead band on the boom control before anything starts moving, and then it can be really fast/jerky. Makes things like running a jib boom attachment and setting trusses frustrating and fiddly. They even have a "dead band reduction" setting but I haven't found this to have a noteable effect. If anyone knows more about it , help!😅 Hope they can get your boom moving and you can rent these machines to a break even. Great video!
The older teleskids can be adjusted with laptop. New series can be done in the screen.
Been updated joysticks controls are totally different now , 2021 and up joysticks are now connected to seat . Sensitivity adjustable
Yeah we have a 2022. MyChoice lets you control sensitivity on the tracking but not on the boom or bucket..... Which is what you really need especially if you are doing some fine stuff with job attachments etc.
2022 you can also adjust bucket and boom sensitivity from laptop. Then user can select in screen L (1-2-3) at any time. Each 1-2-3 can be set to be different to suit owner preference.
This is really interesting! I will have to talk with be my technician about it. Thank you!
It's a bonus fun game with your loader. "Will your bucket stay on? You have to play to know!"
WOW!! Two bad pieces of brand new equipment!! Sorry that you're having these issues. Haven't had any recent experiences with JCB. About 30 years ago, worked with a contractor who bought JCB TLBs due to their lower price points. Would put them on jobs where they needed a tractor-loader-backhoe but not on a continuous basis. Operators didn't like them as much as John Deere or Case but their limited use/lower price point made sense. I liked the teleskid concept but didn't realize it was that underpowered as a 25 HP difference is huge between 75 HP and 100 HP. Thanks always for the great videos!!
I feel for ya. Can’t say that I’d be mad at the JD dealer for the trade in number. They would be taking your regrets off your hands.
Nonsense...The dealer gave him lousy customer service and then Deere said they would make him a good deal....what a joke....insulting what they offered him....hope he didn't buy anything from them. They sound like a shoddy car deakership...charge you full retail and then lowball wholesale on the trade.
Thanks for the heads up. Let the free market work like it’s supposed to.
Looks like your issues are 80% dealer and 20% machine.
Not sure what that matters? I'm 0 for 2 on JCB dealers. What good's a machine if there's terrible dealer support?
My first thought…..if JCB U.K. HQ knew about this, they would be horrified 😐
We do not make any equipment purchases without a demo onsite doing what we intend on it doing. Doesn’t matter if it’s something I really need or want. You’d of been better off staying with Deere and having them bring a semi of toys out to you to try. Their wheel loader is super tough and would pick your pallets up. Unfortunately Deere knows a lot about other brands as well and they honestly sound like they do not want them. They are junk junk junk and they would rather lose a new sale then get stuck with those two units
i can sense the frustration. sounds like the service after the sale is lacking from the dealers.
I was actually looking at buying one this year thank you for this information
Service is a huge thing. I bought john deere for a long time in the logging industry and for a while it was good. The machines had some issues but nothing out of the ordinary. Then 10 or so years ago the parts were insane prices, warranty was always an argument and our dealers service was almost non existent anymore. So we switched to rottne and never looked back. Service can make or break any brand
Sounds like a dealer issue. I'm sure you would get the same experience with any other brands they sell
Sounds like the service alone is enough to say not to go through them for anything
Man I'm sure that was disappointing especially with the wheel loader. It's spec'd to lift a certain amount of weight and you try to do that and it doesn't do it. What did you guys end up getting to really do the job? Seems like a good size off-road fork lift would do the trick. But then again the loader is versatile with the ability to use other attachments, not just forks. And with all the technology they have access to now a days you would think they would figure out some kind of indicator for the wheel loader. Love the video!
I looked at the track loader about a year ago and the service call mileage for warranty was the deal breaker for me. The dealer was a long way off, and to get a service call was $1,000 which is ridiculous. Why should I have to pay if their machine breaks?
I googled that model(JCB 407) and it stated it has a 3600 lb payload limit and you said you needed 6,000-8,000 lbs?
I’m not sure what you think that number represents, but it isn’t the max load it’ll lift. It’s not even close. Go look at the entire chart they have in their specs with dozens of numbers. It’ll only confuse you more.
Thank goodness, I'm in the hunt for a track loader now and this will help.
Ive got lots of experience with front end loaders on farm tractors loading and moving 6 ft round bales of hay which are in the 2000 pound range, if they told me that loader would lift 5000 pounds on forks I'd say BS. The bottom line is, if you're spending that kinda money tell the dealership to bring a machine out and demo it on what you need done
Hello, unfortunately I can only agree with you. I am from Austria and bought a mini telescopic loader about 10 years ago. especially for agriculture. They call this line "agri", the problem was that it overheated after a few meters on the road in the summer. jcb forgot to install the air conditioning so someone from England came and retrofitted it. Every 200 hours the oil seal on the front cardan shaft was defective and much more. We decided to swap but no one wanted to buy this vehicle used. The JCB dealer assured me that the next larger model would not cause any problems. He gave me more money for the old JCB than anyone else, so I decided to risk it again. The new one is called 525-60 (€80k) hmmm.... the technician from JCB drove up on this machine for the first 20 hours. I picked up the device and after 2km it was hot too! Then 20 hours later they throttled it down, new software and the heat is okay. ok what the heck... fall we want to load crap and the next problem.... when the telescopic arm is raised relatively high up, it can't tip out far enough to unload a shovel... maximum just more is not possible... great job JCB!
This would be absolutely infuriating but at the same time your sarcasm was hilarious. Great video
Mate, contact JCB HQ UK and complain as you appear to have been sold machines by the dealer that were not fit for purpose, especially given you explained what you were looking to use them for. Let them about after sales BS and costs as they may look to intervene and put it right. Nothing to lose, it’s an email or phone call
So we demoed a teleskid wheeled version last year for about a week. By the end of the 2nd day, the tires were absolutely bald, the boom had an unreal amount of side to side sway and it was so fucking tippy, even with the boom sucked in. By the end of the demo it was so slopped out, it was unbelievable. And that was just the skid steer demo. Don’t get me started on the loader and TLB.
JCB Need to sort emselves out !!!!! Though my 1997 2CX Street Master is a great machine - the Front Q Hitch has the Bottom Pins push out to lock the bucket on which is a far more positive lock !!- though the seal started leaking at around 5000 hrs - we stripped the Pins out to find the Chrome rods were like Swiss Cheese with big rotted out holes in them !!!!- had the pins remade and resealed - been fine ever since- but JCB must have been using cheap steel for the pins - its a mystery why the pins were fitted in the first place as it dosent make sense unless the Molecular make up of the steel managed to pass muster for Chroming. 3CX Sitemasters are ok but a Fleet User in GB has gone onto CAT 432's. Its a Real shame and i'm very dissapointed with JCB as a British Manufacturer!!!!!!! Their Reputation is Very Poor TBH !! I would have bought JCB Excavators if they were up to scratch.
I think the guy who engineered the pilot controls in that machine was probably an avid gamer that love to play Mortal Kombat. With all the secret codes and rapid button, pushing over and over again just to get the character you were using to do some special move.
No dealer will ever agree to buy you out of your problem, especially when it's not their machine. What you need is an attorney who knows and can work with UCC codes. What you got is not what was advertised. It's unfortunate by you have to force them to do the right thing. Good Luck
Never buy from a dealer far away. Stay with your local dealer if you want service!
Exactly. Unfortunately the way warranty is set up the selling dealer is supposed to be responsible for supporting it.
Seems to me your biggest problem has been with the dealer, not necessarily with the machines. The wheel loader being a case in point. The loader is a good machine, but not the machine you needed for the job you had in mind for it. It's a shame you can't try these things before purchase, like test driving a car! Its a lot of money to fork out, on a salemans recommendations! 😮
Do you not do any homework when you spend that kind of money? A simple internet search shows payload for the loader at 3,666 pounds. Also, my previous employer had a fairly new deere loader about the same size. Attaching a bucket was the same as what you had to do. Push and hold forever without any way of knowing except for curling down bucket down. So that's not just a JCB problem. Where I work now we have 2 JCB's the old one is great the new one is an electrical nightmare, so that point you made is valid.
Payload isn't the amount it can lift. I'm dumb, but not that dumb. All my points are valid whether you agree with them or not.
I hate that you are having so much trouble out of them. We can really hear the frustration in your voice. Do not get mad at your wallet. Renting them out is a great idea, lets you get some hours on them, get the issue worked out and they will be much better machines. Years ago, I worked as a heavy equipment mechanic. In my experience, field techs arent what the use to be. The guys that know what they're doing aren't leaving the shop... so I would suggest doing whatever it takes to get the units back to their shop every time you have an issue.
Sounds like more of a problem with Jcb aftersales service in North America than a problem with the machine itself. Jcb has always been known to build sturdy reliable machines. From the UK - been using JCB since the 1960's.
HaHa! Love the "Junk Coming from Britain" remark. I wish I'd thought of that. I worked for a contractor back in the 80's who had a JCB backhoe. It had these funky, worthless outriggers and was a total piece of crap. He also had this JCB mobile crane-cherry picker thing. It looked like a turned-around farm tractor with a boom attached and the same funky outriggers. Despite all the counterweights, it would upset very easily. I don't think they still make them. They were both constantly breaking down and he got no customer support. Some things never change.
Is there no operator manual or specification list that says things like the lift capacity and the time required for the mounting pins to lock?
Nothing about taking 30 seconds for the pins to lock. Specs are online for lift capacity, but incredibly confusing. That’s why I had to lean on the dealer to interpret.
@@GoodWorksTractors I just looked up the 407 and it took only 30 seconds to find the payload. It is listed as 3,666 lbs. I agree that there is no definition listed for what exactly payload is, but generally that is the weight that can be lifted and transported safely. And generally lift and payload capacities are “best case” scenarios with the load close to the lift point, etc. No way I would believe a dealer that tells me that a machined rated by its maker for 3,666 lbs would lift 6,000 lbs on forks where the CG of the load might be 3’ away from the lift point.
@@LTVoyager I appreciate you thinking I'm that level of dumb and perhaps I am, but I didn't just call them up and buy it without having several serious discussions about what I needed to do and have them explain what the numbers meant. They had larger machines that they could have made more profit on. This was their recommendation after those discussions including them talking to other folks within their JCB dealership or perhaps outside their dealership.
@@GoodWorksTractors Absolutely! Dealer should have covered all that with you. I had to go out many times to function check machines because sales sold them the wrong machine. The last one was a smaller wheel loader the customer wanted to use to lift cars in and out of the crusher, and do a few other things with. Sales told me to just jack the pressure up. I get out there, check everything and call the manufacturer help line. I told the customer they bought the wrong machine and called the manufacturer service helpline with the customer. Apparently the manufacturer called the salesman and location manager. I got back to the shop and was told to unload the truck and turn in the keys and credit card because I was going to be in the shop. I went home unloaded the truck and called my new boss and asked him to meet me at the dealer with my new service truck. That was the last dealership I ever worked at. It was a long list of things and I have too much of a Morale Compass.
@@GoodWorksTractors I never questioned your intelligence. I am questioning why you are expressing frustration at JCB when it seems that the culprit is the unnamed JCB dealer. Why not call out the dealer? Talking about the wheel loader here. It sounds like the skid steer is a different issue.
I work in logistics, out of all the machine we move, JCB's seem to have to most issues.
Feel so bad for you Courtney, not just one but two pieces of expensive worthless (to your needs) equipment. I hope you can get them rented a lot and get back to that break even point fast. It just scares me that other things will break but I hope not.
Thanks for your honesty. Kubota all the way for compact equipment.
Hate that you’re having these problems but this was a great video! Very funny!
If u let off and on button 3 or 4 times they lock quicker. I had same problem.
Not sure if you have any experience with Takeuchi, but they have what you're looking for and have been incredibly reliable
When they first brought out the teleskids, some coworkers had a rental on a n industrial demolition job. Guy that dropped it off said their was know way they could break it. It was sent back with a badly twisted boom.
The other big problem with JCB is if you ever need parts for a JCB that is out of warranty they charge you three times more for the same part compared to if you bought one for cat John Deere or Case
Thank you so much for putting out this video. It shows exactly what a horrible company JCB is. My brand new, 2020, 270 T leaked 2 gallons of coolant and 5 gallons in the first 12 operating hours. As you say it is seriously under powered. The hydraulic controls are coarse and jerky. The AC won't keep up in the summer and the defroster won't keep up in the winter. I'm equidistant between two dealerships, around 120 miles either way, and neither one is helpful, including the one I bought my machine from. The latest thing I found is one of the fuel filters can only be accessed through the belly pan and requires a "special" wrench that costs $170 (it is two pieces of stamped steel welded together). Hopefully it never plugs up because it could never be accessed without a massive amount of trouble.
We have a bobcat mini loafer at our work. It's impressive for its size. It will dump in a tandem dump truck
Wow. I’d never have thought any ill of JCB.
i had too unload 7900 lb pallet, each was 8'x8'x8'. i got a 12k telehandler, it was tough pulling the crates out of the container and it bent my fork extensions. i output for a ride on pallet jack and unloading at the dock. works way better. each crate had 1 bearing inside.
It seems like JCB in the US is quite different than the equipment we have in the UK. I couldn’t fault anything from JCB, and I can say, I’ve never had that kind of treatment from anyone from JCB. Sorry to hear about you bad experience with them.
From everything you said, the dealer is the issue rather than the machine. I’ve had the best run out of JCB than any other brand with excellent backup from my dealer. Then you compare machines for sale on marketplace versus trade in price. I’m pretty sure you wouldn’t give someone retail price on a trade.
"The fun wheel loader" Now that was funny!
Yeah. I`d be miffed too. One thing to have a few "bugs" In a new piece of equipment but an entirely different issue when the people who represent the manufacturer cause even more grief. I was considering JCB for my fleet but moving on now
I ve had a camera system that blanks from time to time for no reason I can explain , what brings it back to life is unplugging and reconnecting the cable to the camera , the units I have have three cameras Front interior and rear , it’s the rear that has this issue perhaps this might help
Turns out that the original dealer tied it into the same circuit as the A/C. So, it took them both out.
@@GoodWorksTractors dang , sorry you have had such an experience with the JCB.