Tipping Culture Is Out of Control In America
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3:08 the reason you are asked to tip everywhere now: Square.
4:51 The original purpose for tipping
5:06 Tipping and minimum wage
6:17 Tipping is mainly a US thing
7:22 When you should tip vs when you should not
9:20 Billion dollars businesses asking for a tip
10:25 How asking for tips can backfire on businesses
12:03 Businesses taking out the tipping screen
12:50 Owner operated businesses & tipping
15:38 Tipping standards have gone up over time
17:17 the automatic service charge
18:42 Europeans trying to understand out tipping culture
19:38 Are we guilted into tipping on everything?
20:41 the manipulative UI of Square
22:06 Is tipping culture just reinforcing low wages?
22:28 Square takes a cut of tips
23:31 inequality in tipping
24:40 at least we have a cashless option to tip when we want to
25:23 will tipping ever go away?
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I live in Japan, and we have a no tipping culture and service standards are 100 times better than USA.
As a service member formerly stationed on Okinawa, I concur wholeheartedly. That and they have such a culture of pride in their work and quality that they provide, compared to here in the US where you run the risk of getting called out on social media for not leaving a “good tip” for subpar service. Like perhaps if you didn’t feel so entitled to my money as a tip and actually provided good customer service, I wouldn’t mind leaving a good tip. As it stands, you gotta go above and beyond for me to leave a tip, and only at traditional “tipping establishments” aka sit down restaurants, barbers, and things of those natures.
If you leave a tip at your table , the waiter is likely to run after you to return it so as to "save face"
That’s awesome, best of both worlds! In Europe tipping is not a thing but the service is generally pretty poor in comparison to the US. Servers are not motivated to work supper hard as they are in the US.
i heard just yestrday japan now starts tipping . its going to big over there
Yes, but you have a culture which celebrates hard work and respect. In America we glorify getting over, having other people pay our way and our collective sense of entitlement for things we didn't earn.
You want to know what is just as annoying? Places constantly asking me to round up my total to donate to X good cause. The business uses customer money to make donations and pats itself on the back for being generous. If it wants to be generous have the CEO donate something out of his/her inflated salary!
also those companies get a write off (on the costumers dime). I always say no to check out charity for the reason you mentioned
OMG YES!! This is getting out of control, especially at grocery stores. So after paying for your overpriced food items, you want me to donate to a charity of your choice?! Be for real
Yes agreed. I always say no to the round up for charity. It’s not that I don’t wish to donate when I can but I would rather do that donation myself. I do have round up set up through my credit union account when I use debit card and it rounds up the change into my savings account.
That happened to me yestereday. I though it was because they didn't want to deal with change.
Shelby this is a great commentary video idea! businesses do this to do a write off, apparently.
I never liked the tipping culture. cancel it. the companies need to pay their employees period.
On top of that there is less logic in it than meets the eye. Why would you tip a bartender, who spends maybe one minute fixing you a drink, then charges you 300-500% of the material cost, but not tip a star bucks employee who spends much more time making your drink?
Here in South Korea there are no tips or sales taxes
I agree but then the food prices will go up because they'll have to pay their employees more and then the employees have no incentive to give good service.
@@theraddadinvestor1000 They don't have incentive to have good service now, because the culture of tipping, they just expect it. They expect it even without service.
@@theraddadinvestor1000way less than tips adding up. People unwilling will have to leave and let those accepting that somewhat higher salary get the job. Massive numbers of waitresses and waiters make more than their customers via tips, so evil.
Imagine the massive potential there is right now for stores to snatch up business by putting signs up with: "Tipping is not allowed in this location, we pay our employees more than enough". 99% of the customers going there will appreciate that business and the whole checkout experience just for this small detail. This is a gold mine just waiting to be picked up
I was thinking the same thing. Competition could make changes.
We have a huge grocery store chain here in the south east that say almost that exact thing.
The rich areas actually like being able to tip. They argue that they are getting much better service when they tip. I've worked a few service jobs, and get completely different reactions, some people absolutely want to tip, and find it offensive that some businesses do not allow for tipping. They call it anti-capitalism.
This would be consumer friendly sure, good luck finding employees.
Brilliant idea, now let's find out those locations...
I went to a restaurant recently where you order at the counter. When they swiveled the famous iPad around, it offered 3%, 5%, or 7%. I thought, how refreshing! It's not table service so those tips seemed more in line. Little did I realize, they had already incorporated a 20% tip, and when I selected 7%, I actually tipped 27%!!!! I was so angry, it totally ruined my meal and experience. I am never going back there again!!!
Wow, that's shady!
A huge tip considering you they don't even take your order from the table.
😮😮😮 wow!! I'd be so angry too!
😱😱😱
This sneaks up in so many ways: mandatory "service charges" that are apparently to "supplement staff wages" while also maintaining a tip line on the bill, suggested tip amounts based on the after-tax total, services where multiple people are touching your transaction and the tip question is coming up more than once, etc. Sometimes establishments have the audacity to charge a service charge and then explicitly tell you it's not actually tips for the staff, it's kept by the owners lol - they just wanted to make the item totals seem smaller.
I’m an Uber driver and I put in my bio” you don’t have to tip me” I hate the awkwardness. If only Lyft and Uber didn’t take so much of the fare and just paid us and ddi t guilt riders into tipping
People should tip for car service though, just saying🙂
Yeah not tipping Uber's was the only thing I disagreed with in the video, it's a service. Everything else I'm the same page as Shelby.
Not tipping Uber is just CHEAP, They don't make much and have to maintain a car.
@derek8315 me too. Except I don't use uber a lot. But the few I have used they just ask for a good review. I'm down with that.
I always tip my Uber/lyft drivers and I actually tend to tip over 20%. Same goes for food delivery. It’s a service and the pay isn’t good enough to justify not. Especially if I have disposable income to order food for delivery then I have enough to more than compensate that person for that service. That’s just how I see it.
I hate how the crumbl app automatically sets it to a $2 tip for a $4 cookie until you manually change it every. Single. Time.
That's like Door Dash. And when I forcibly changed it to tip $0 I got yelled at for "being and horrible person" lol
I think the worst part about electronic tipping is that I’m pretty sure it all doesn’t go to the employee….
Exactly
How bout NONE you're getting there Alex!
This is why I pay cash for everything now, when you hand them the money there’s no “tip” question
Smart
Very smart thing to do
OMG BRILLIANT! I’m going back to cash lol😂
And you'll always be able to make your purchase. Like insurance Incase the machine is down
They still ask "would you like to add a tip?" when you give them cash.
I was a kid in the 1970s. Tipping was just 10% at that time. T.I.P.S. stood for "Ten If Properly Served" and that's where the 10% came from. I remember when credit cards were just starting (Bank Americard was the first credit card they got. Bank Americard eventually got renamed to VISA) they advised my parents to tip just 10% by taking the bill for the service and just moving the decimal place one spot to come up with the proper T.I.P.S. (10%). Today, I just tip 10% for restaurants and if it's takeout or a buffet where I do all the work myself, I just don't tip. I am one generation older than you. I never tip 18% or 20%. I do give 15% if the service were exceptional but 10% is the rule in keeping with the original intent of making it easy to calculate.
It is Easy ... Before computers or exact amounts debited from your account electronically ... people would move the decimal point in their head, 10% math, then you count out paper bills, and you don't want a pocket full of heavy metal coins, so you "round up" to the next even dollar amount, thus 10%+ ... maybe even 15% if you just leave all the change from a twenty or whatever, because of good service ... basically just limited to simple quick math and a convenient even total amount to avid the change back, because then you would need count it and put it back , sorted by bill type, into your elaborate cash fold and then scoop up the coins and add them to a coin purse.
That's not the origin of the meaning of tips nor the 10%.
*European restaurant: The menu price is 20 EUR. You pay 20 EUR.* *US restaurant: The menu price is 20 USD. Add local & State sales taxes (average 6%). Add service charge (average 15%). Add tip (average 20%). You pay 29.26 USD, which is a whopping 46% more than the menu price. THAT is what throws European visitors completely off.*
Mainly because in Europe the mark price has tax and service charge/gratuity priced in.
It’s insanity. Blows me away.
I’m a CPA and I have several clients that try to tip me after I do their tax return. Lawyers and accountants aren’t cheap, you don’t need to tip us!!!
I do admin for a CPA. Tips are much appreciated. ❤
That's crazy... I
My mom didn’t tip her rax lady but she always stopped by and grabbed her favorite sandwich! 😂
@@budgetwithrenay2419 this is what we love!!!! We have amazing clients that bring in donuts of a sandwich or something to shove in our mouths in between clients!!!
Who in their right mind tips lawyers or accountants at their crazy hr rate?
I go to a salon (Black Sheep Salon in Long Beach) where certain stylists have right on the website that the tip is included in the price for certain stylists. Those stylists set their own prices (which are EXTREMELY reasonable for the LA area) and don't even have a tip option on the iPad. It made me feel so much more comfortable going in. Some stylists have a waiting list with clients that need to use a sliding scale or pay what you can to fill in unbooked slots or for when someone cancels - They are very inclusive and specialize in catering to people who are disabled or neurodivergent which is amazing as a disabled wheelchair user with a service dog 🐶We get our own room. I can stay in my chair. And at the end, I don't have to panic about the tip - which is HUGE.
Love this place, my friend is a stylist there!
I have completely stopped tipping almost everywhere that isn't a sit down restaurant and it is such an uncomfortable feeling every single time, but I feel like we just have to draw the line somewhere! It's so outrageous
Gonna bet you never helped Mom do the dishes without her asking....
It's amazing how CHEAP and entitled your generation is who hasn't done a hard days work in your entire pathetic lives.
@@freetospeakman7925 non-tippers work smarter than tipping-fools, so they'd be done way beforehand
I've done it and have seen some snotty pouty facial expressions from gen-z brats that don't understand tipping has always been for full service dining.
poor US people, even cannot afford tip, I think chairman Xi is happy to help how your president can make people in the US more wealthy more lenient.
In Japan they will be offended if you try to tip. They will actually run after you if you left more money than the check to give you your money back 😂.
Japan 🇯🇵 has a lot more easygoing stress free culture compared to the United States 🇺🇸
@@PraveenSriram I'm not too sure about that... their work culture is quite extreme and very stressful.
I always press NO TIP while intensely looking in their eyes. Tip 0% with confidence!
I remember when the tip percentage options would be like 10%, 15% and 18%. Now it’s like 18%, 25% and 30%????
If the still made Portlandia episodes you could bet there would be on on this. Imagine going to the dollar store and tipping a high percentage. Leaving the store with five one dollar items for 100 bucks. Then poor Carrie has to go back for the one, one dollar item she forgot!
TOTALLY AGREE. Any time you WALK UP to a counter to place your food or beverage order, no tipping required. Car mechanic? Medical service? Nope. 15-20% has always been the standard amount, not 18-30%. Businesses are ironically hurting themselves by overasking because it makes consumers who feel awkward (like me) NOT want to eat out anymore!
Exactly! I rarely eat out now, a very basic breakfast was costing $35 in my town because of these new tipping pressure. I also paid $58 for a hamburger and small beer. I'd like to eat out, but I can't afford to..... and the tipping makes it more insane.
@@Lili-xq9sn I live in the UK, those prices are shocking. What is ironic, is that the amount you would pay in just the tip alone would buy you the ingredients in the supermarket to cook it at home by yourself.
@@softsophisticate I know! I'm getting a lot of practice cooking now, hopefully I'm getting better at it. Lol
Yes, we are already dealing with 20-30% inflation on our food and now another 15-30% increase for tip HA - what a joke I'll be avoiding these businesses. There are still some fast food places that do not have the tipping pad such as Chipotle
I don't tip anymore unless it's for food service where I'm eating at the location and not taking it to go. At first you feel the social pressure guilt and then it just stopped mattering.
Good for you!🫡🫡 It’s turned into a legal American scam.
Same. I only tip at restaurants with full sit down service. I’m not tipping for food pickup, coffee shops and other fast food or fast casual or any retail establishments. I’d love for tipping to disappear entirely. First trip to Europe 2 years ago and loved no expectations for tipping…anywhere. Wish the US was the same.
I don’t tip anything while ordering from a Kiosk. I don’t tip anything while driving through either
Yeah, I don't understand why to go people expect a tip. It's a nice to have but the expectation is the part that irritates me.
Same here. I only tip if I'm eating in and they serve you at your table.
This tipping culture only exists in the US and as a tourist visiting many times the US I don’t like dealing with this and it leaves a bitter experience after a dinner. People should be paid enough for their time and work and not rely on tips to survive.
Canada is probably worse. Servers make the full min wage 15$, so the food is higher from the wage and they expect 15-20%. Servers make more here than anywhere on earth. Eating out is a scam. Oh not to mention 13% sales tax. Makes the US look like a paradise.
People are paid enough. The effective minimum wage in California is now $20/hour (I've recently spent time in Paris where it is 11Euro/hour and Tokyo, about $8/hour, neither offer the earned income tax credit which probably adds 20%) and this bizarre systemic inequity means many many migrants (for which the CA taxpayers will pay many times minimum wage to support for years if not decades) are heading to California, where cities are currently chasing away their tax base. The kneejerk response of those who have replaced problem solving with emotionalism is this kind of virtue signalling (tipping) and social media activity in place of actually fixing stuff. Simply giving stuff to someone who has been identified with a victim class because of one's own psychological needs is the issue. It makes life worse for the giver and recipient by replacing cultural and emotional relationships with transactional ones. It's a symptom of a very toxic culture where any degree of introspection and self examination has been coopted by groupthink and the meme lemming behaviors will be the end of the USA.
People should be paid enough for their time and work? You probably should talk to someone living on sales commission 😂 oh wait you think they are lying when the sales guys are talking to you
The US doesn't like to pay workers.
@@Liz-wz8dh min wage workers are paid more in California than in Europe or Japan. If you include the earned income tax credit, they are paid FAR more in California than those other big economies. In Mississippi or Kansas, where I was a minimum wage worker, they pay very little.
What bothers me is the expected percentage for tipping. It used to be 10-15%, now it's 15-30%? Being a percentage, they already got their increase. Asking for a higher percentage is getting greedy. Yes, I have worked in the service industry, but that was when you got tipped based on service, not based on expectations.
I guilted myself into paying a 20% tip at a fast food restaurant, and the counter person came to me in the seating area and thanked me for my tip.... They can definitely see what you selected! The sad thing is, I'm probably never going back there again.
I'm from a country that doesn't have tipping culture. Now living in the US is is so strange that I have to 'supervise' the staff and decide how much they earn. That's the boss job. I didn't think it was legal to solicit for a tip or even price it. Here's a tip, your reviews are the tip.
The Machine is RIGGED. It applies the 20% tip to the Bill+TAX . Historically, the TIP has ALWAYS been Pre-Tax . . . that little difference results in MILLIONS of dollars in additional revenue for the processing companies.
Use cash if you are going out to eat. Don't deal with the pad. Give the server cash. If they don't bring food to the table I don't tip period. No service No tip.
So tipping culture is the algorithm that makes you feel sympathy for Bill Gates's creation. Not a tip, and definitely not a 'culture'.
I was at a bachelorette, in a town that I frequent - Everyone else was from out of town. I went in, got the few dozen untoasted, and tossed in a bag bagels. These women were livid I didn't leave a tip at the bagel shop! I'm in there literally every week and will tip on extraordinary service and great food/drink but to put bagels in a bag... no. I also know that these employees get MORE than minimum wage so I was confident in my decision.
these p[people are crazy.
Thanks for the video on out of control tipping screens Shelby!
Haha that’s a tip💰
lol I love the tip 😂
💀
I’ve recently returned back to the US after being overseas for over 5 years and it has been a crazy experience. Not only how much inflation affects prizes but the amount of tips that are expected now. Asking for a drip coffee handed to me in 15 seconds after ordering and then getting a machine presented that gives me 22, 28, 33 percent options for a tip. Mind was blown.
*prices
Yeah. The expectation of tips for coffee kills me. Especially when it's drip coffee.
I agree with you 100%. One time I went to a high-end restaurant to pick up food, and the hostess gave me a look like she wanted to kill me when I tipped $0. I was like... uuh... Am I supposed to tip? Another restaurant added a 15% tip into the total, and then asked me about a tip. It was really weird, so I asked the waitress. She did not look happy at all, so I added $2 more, but I'm never going back.
Good for you. They are scammers.
It's crazy you even have to think about that as a customer in your own country.
Not my problem. I had a cashier ask why didn't I tip once. That turned into a heated argument and a yelling exchange with the manager.
Tipping in North America is insane, and the culture is straight up guilt tripping people into tipping such huge amounts. I think people need to stop feeling so guilty and coming to essentially this peer pressure to tip extravagant amounts, and for unnecessary things. The ipad thing (ex. paying at a grocery store), I always click "skip" for the tipping section, and for restaurants I only tip 10-15% - we need to stay strong people!!!!!!
It basically comes down to service workers wanting to make a high income. I know servers who make over $100k/year due to tips, for a job you can train people to do in a couple of weeks. Now every service worker wants in on that money.
Are you serious over100k per year??!!
@@PraveenSriram- pressuring and guilting ppl into extravagant tipping
@@PraveenSriram Yes, and not at like luxury places, at chain restaurants. Even servers at like Applebee's is making that in California. Bartenders and servers at fancier places can make far more. Now you know why every service worker wants tips.
I know of a server in Texas who made $4K a month,( take home) credit card tips had to be shared with the bus boys who never interacted with the customers.
15% at restaurants if the service is good, 0% at takeout, 0% at any kiosk, 0% on uber, 0% on taxis, 0% on delivery. I used to tip way more but I think them pushing it so much caused me to just stop almost all of my tipping as I got more and more tired of it. People need to negotiate wages with their employer, I'm not here to subsidize their company.
Yep employee is already charging us MRE than enough a. If the tip is the last thing that tips the scales I no longer go to those places. Plus a Tip is optional. No one who receives it should see it or know- then it becomes bribery.
I recently found out that when you order chipotle delivery through their app, the tip goes to the store and not all to the driver. Now I’m gonna have to tip chipotle delivery cash when they arrive (which is usually actually a door dasher ) to make sure the driver gets their tip!
Holy Cow!!! I can't believe that you had to pay that amount for hair!! I am 66 and when we were young, we tipped if they were good....and only restaurants accepted tipping. Also, we decided if we tipped or not. And we tipped 10% and not any tip if they were not good at what they did for you. So, everyone would work harder to get the tips. It was a win-win!!! I totally agree with you and have thought a lot about that. Crazy!!!!!
When I visited Amsterdam I took a taxi from the airport, and it was a Tesla lol. After the ride I gave the driver a tip, and he returned it, and explained to me that everyone makes a comfortable living wage, and I shouldn’t tip anyone during my visit 🤷🏻♀️ North America really isn’t where the dream is at 😂
When people used cash, tipping was so much more common sense. Now it’s a guilt trip
A guilt trip only works if you feel guilty. If you feel guilty for not leaving a tip, it's because you believe you probably should give a tip. If you don't believe that, then you should have no problem skipping the tip.
Why does every influencer seem to ignore the betterhelp issues and continue to endorse them…. Licensed therapists are not trained to give advice…. One google search and you’re up to speed with the issues, don’t influencers do that before accepting sponsorship? Not personal Shelby, love your videos truly, just generally have been noticing these sponsorships everywhere
Sadly. The influencers recommend and endorse for the money. In the case of Better Help, it seems almost criminal. The followers that Really need help are the ones using these services. It’s a real shame! Shelby, I am so surprised you are employed by Better Help..
Also, another pet peeve of mine is when people accuse those who have never heard of something of "living under a rock." Stop making people feel bad for not knowing certain information. She shouldn't have asked the "if you have never heard of Better Help, have you been living under a rock?" question. I agree with you about your issue with her Better Help sponsorship and also already had a hatred toward the "have you been living under a rock" question for years, but now, I am seeing her doing BOTH AT THE SAME TIME! I agree about how the video is otherwise good, but the most terrible sentence in the entire video is "if you haven't heard of Better Help, have you been living under a rock?" I have seen another influencer say on multiple occasions something similar and equally rude that goes along the lines of "If you have never heard of _____/don't know what _____ is, where have you been?" When will influencers stop making people feel stupid for not knowing what something is?
Because Shelby wants a tip. #NoSenseofIrony
As you've pretty much pointed out, the issue isn't binary. Like most people that have been living in the US for the last mumble-mumble years... Sometimes I hate tipping, sometimes I don't mind it, and, in rare cases, I enjoy tipping. Yes, I think the little touch screens need to be modified, with the goal being common sense... *_Would you like to add a tip to your total?_* *[ Yes please ] [ No thank you ]* And if the customer clicks *Yes* -- the business is free to do whatever they want on the next screen.
I'm not sure this could even be considered an improvement. The normal screen has a "no thank you" option. Adding this extra screen seems redundant. People will still run into the issue of being pressured into tapping yes. When the customer taps "yes" it will still be awkward when the options are too high.
As an european it feels so weird when I am in the States, because you never know how much you'll pay. Here if the sign says my capuccino is 4€ I know I will be spending 4€, while in the states if it says 4$ but then i have to add sales tax and tip I am actually spending 6$ without realizing until after my coffee has been made. So annoying
I quit getting any services out anymore. I cut my own hair, bought my own facial products like microcurrent and LED. Learnt how yo make various coffee and tea dri ks at home and slso eat all meals at home. I don't miss getting services out as much as I thought I would. I used to feel bad for businesses, but not anymore as they should have pushed back.
💯
same! I really cut back too. I gave up going out to eat and learned how to cook.
You realize you could figure out how to earn more money instead of going this route
These businesses are overcharging and even when I make more money I’m not going to give in to their shenanigans.
Same. I am in the process of doing that this year as well. Especially cooking far more at home than I ever used to. I am sick of some of these services and the mind games.
I am from Europe, in September we were on holiday in USA, we went to Bubba Gump Srimp Co restaurant in Miami and we knew very well that we should leave a tip here, we really enjoyed the food and from what we calculated our bill was slightly over 75$, so even before asking for the receipt we decided to leave 100$ note, making it more than 30% tip, quite generous I think, especially that service was just standard. But the awkwardness of the server shocked us- when we asked him for the bill and said we will pay in cash and he brought it- and he knew we were tourists- while giving the receipt to my BF he said: “You know that in America you have to leave a tip?”, we said that we are well aware of that and when he came back to pick up the bill he asked: “Did you remember to leave a tip?”. This was so so cringe and we felt very uncomfortable. Funny thing is that we came back to this restaurant few days later with two more friends, cause we really liked the food there, and exactly the same thing happened to us😅
Tips are actually voluntary based on exceptional service but have become some sort of cultural norm😂
Please do not tip this server more than 15 percent. He or she💯 rude.
That server sounds extremely immature and you could have tipped 10%, which was standard back 4 years ago for low quality service. Most servers have tack if they're experienced. Tipping is considered optional, but some people get the high from getting tipped well too. So they have come to expect it as a non-option.
I would not have tipped at all. If people do a good job I tip something, if not I don’t tip at all. And NO you don’t “have to” tip. Its a option. Even if you come off a rude who cares?
@@vikm1341 to be honest we were so shocked and surprised by his comments that we felt even more pressure to tip well, now looking back I regret that we did and I would have done this differently and probably said sth to him
Thank you for creating a video on this topic. Having moved from San Francisco to Madrid, I find it refreshing that tipping isn't customary here. In San Francisco, a city already known for its high costs, the expectation of tipping 20% on top of sales tax and health tax felt excessive. It's even more surprising that some places now suggest a 22% tip. I remember when I was a kid, the suggested tip was 10%, 15% was good and 18% was for exceptional service. When did the standard increase?! Also, I agree, Restaurant should increase their prices. I am a firm believer, that if you can’t pay a livable wage, then you shouldn’t be in business.
Here is my tipping story - Went to an ice cream shop where I got a dipped cone with two scoops…it was already $9 just with what I ordered. When they swiveled the pad with the cashier standing right in front of me, I pressed “0” for the tip. It didn’t work. I pressed it again. It didn’t work. Now I have picked up the little stylist pen and pressed the no tip button and it still didn’t work. I must have pressed the no tip button like six times in front of the cashier and now I’m holding up the line. My face was turning red with embarrassment so I switched to tip 10% and and it completely worked on the first try.😐
Never go there again and call your bank and say it was fraud. Seriously
Call the BBB as well.
Amazing what guilt and shame will do.
This was sooooooooo SPOT-ON Shelby! Thank you so much for addressing this issue... 'Cause it's a MAJOR one in the present financial landscape. I'm in Canada, and we are experiencing the same thing with tipping culture. The whole thing is blowing my mind!!!
when i was at disney last weekend, i got a coffee from disneys coffee shop (joffreys) and of course they spun around the ipad and asked for a tip, so i did. then, the next day, i paid in cash and went to give them a cash tip and the cast member told me “they don’t accept tips” and she couldn’t take it. so where is the electronic tip going? …
Bob Iger. The Disney CEO.
@@aurelie8220 🐸☕️
Last week I was asked to tip at a SELF-CHECKOUT machine...for items that I had picked off the shelf. I was shocked. Tipping has definitely gone too far with certain things😅😅
It shouldnt exist at all.
Same, i stopped going to places just because they make me feel uncomfortable with this “it’s going to ask you a question”
lol it’s why I don’t like going places now. I just tip 0. They should ask their employers to pay them if they want to pay rent
"it's going to ask you a question" as if the card reader is its own entity haha.
Same. I've been avoiding places where its too awkward.
Don't care. Your wages are not my problem. I'm already paying inflated prices and you want 5 more dollars for putting my purchase in a bag? Lol reevaluate your career choices.
@@drakecarter1780 Exactly!
Simple, pay cash, no tipping on the sales tax, tip accordingly to the level of service, no tipping on takeout or coffee shops. If everyone started doing this it would make a difference. Eat at home, restaurant food quality has gone way down and fast food is pure garbage. Take your own lunch to work, meal prep on the weekends. It is shocking how much money you will save and just invest it. You will thank me when it comes time to retire 😊
Im a barista at Starbucks and we do not like asking for tips! And no matter what you buy, even if it's a premade food item, and you pay with card. It will still ask you for a tip. We don't have a choice. So if you just scan your app, we don't have to ask you.
True story time…I work for a company that sells artist merch at concerts. We’re talking big concerts. As an example I worked both of Taylor Swift’s concerts in Detroit last summer. Some artists started using Square a few years ago, including TS, which I’ve worked before. We love working shows that the artist uses Square because of the tip screen. It makes an incredible difference in what we make since our company profit shares. It’s amazing how much money people spend and then tip on top of it. But there were lots of times that someone comes back to purchase more and get to the tip screen and say “I can’t do another tip” or “ I’ve already tipped a couple times already, sorry”. We always say “no you don’t have to tip,”. Occasionally some prefer to hand over a tip in cash, but those are the ones that didn’t know the venue is cashless and came with wads of money. You’re spot on about Square!
We don't have this tipping culture here in England. It is the employers job to pay the staff, not the customers.
agreed
Yes. So punish the company and not the staff. Don't stick it to the waitress after you get the food-; go get your food somewhere that takes care of their staff.
I’ve unfortunately recently noticed servers not letting me know if something is an extra charge, hoping that is not a new trend. Burnt out on being confronted to tip on everything, it’s gotten beyond ridiculous… Great video!
A few years ago when I was on holiday in the US, I got a tattoo. It took about 4 hours and was not an original artwork. It cost $600 (which I was quoted in advance) and I was basically told after he was done I was expected to tip 20%. That's $120. I'm European and that blew my mind. Just fucking tell me it's $720 off the bat.
Its basically for them to keep/pocket because tips can be unreported for tax purposes, so it cannot be included in the price tag. Otherwise, as a business owner, they would have to report the tips as a wage on their tax docs, even though yes, you technically should report it in your taxes. And frankly, lots of average people want to dodge paying taxes where they can.
If you were told after then you should have not paid.
Most of the people in Switzerland give 0%! US workers could appreciate even 10%! It is very high! Example: your bill 78 CHF, if they generous they round it up to 80. But most give zero.
While I was in the parking lot, I was headed to a restaurant a couple left and a waitress chased them in the parking lot and said they tip to low. The man said I tipped 20%. She said he had to tip 40% and that they were bad customers. I was like WOW!!
I'll take "things that never happened" for $200, Alex
In the 1980s I knew a waitress who got tipped only 2 dimes, she followed him out the door, threw the dimes at him, and yelled, keep the change. Lol
@@Lili-xq9sn 🤣🤣🤣
That's nuts.
I refused to tip someone in Portland, Maine back in 1993 and she had a stand up argument with me over it. I stood my ground as her service was shockingly awful. I guess being a Brit meant I wasn’t going to take pressure. It wasn’t even that she didn’t get a tip, but it wasn’t high enough in her opinion. What amazed me was that she was standing in a full restaurant arguing with me over it. The result was I never went back to that restaurant, so ironically it was the employer who suffered more than the waitress as they lost business. I also used to recount the story to friends as we found it funny. But that also resulted in less business for that restaurant. Ok, so this was a long time ago, but it really doesn’t appear to have changed at all, something is truly wrong when a member of staff believes you ‘owe them’ for doing their job even if they do it really badly 🤯
As a cashier who uses the clover system, and works a job where part of my wage comes from tips… we totally can see what you press 👍 In my own personal opinion, I am never offended when people don’t tip me and I don’t expect tips or include them in my budget, but it is a good portion of my pay and I know a lot of other tip-based employees do rely and count on their tips.!
Great video! The whole swivel screen with tip is insane! I have been tipping 20-22%% for 15-20 years, partly because I could and because this was such a score for those receiving it. 20+% was a big deal (back then). Now it's the new baseline and 30++% is the new big tip...that's a lot and changes the dynamic for how often I will set down to a $150-$200 meal.
🎉🎉🎉 I just retired after operating 2 Full service restaurants in California. One of the worst things about tips there is that the Government makes the Restaurant Owners pay taxes on the tips that the servers get. So many awful things about owning a restaurant in California. I do believe in tipping when you get some great service in almost any business. This world 🌎 is just messed up. Thank you Shelby 😊 Blessings,Carlos ✝️🙏❤️😊🇺🇸
Appreciate the discussion of hair salon owner vs. worker.... the prices just keep raising and removing the illusion of feeling the need to tip despite getting the phone tip screen shown to me is helpful to hear!
Shelby, your videos have been so spot on lately!
Get real people... stop the insanity of tipping when not earned. I always hit ZERO when the cashier spins the little pad around and the tip screen is displayed.
Just gotta have the courage and have a poker face when hitting that "No Tip" button.
Wauw great topic Shelby!! I'm from Europe myself and you mostly just round up the final amount and that is the tip, unless there has been exceptional service. Recently i've seen so many vlogs mostly of people visiting Florida, where they even got called back in to the restaurant because they tipped less than 22% while even there was already a 16% Service charge build in the total bill amount!! It's insane! And gone way overboard, because as you said already inflation increased the restaurant prices and on top of that you're forced to pay such a huge amount in tip because otherwise the employee only gets 1$ wage per hour. It should be the restaurants responsibility to pay the employees well and not you as a customer to feel responsible for it. If it will continue this way the restaurant sector might burn out over time.
thank you for making this video! I agree 100%!!!! Tipping especially in CA is completely out of control. Sometimes I wonder if the tips that I put on the receipt actually go to the servers.
I have a food truck and have a tipping prompt just to attract and retain employees. I keep the suggested tip amounts very low ( 5%, 8%, 10% and 15%) because I understand that we are not a full service establishment. In the future when we have higher volumes I want to take it off all together and increase my employees wages.
#1) If I ever saw someone yelling out for a tip or in anyway trying embarrass the customers; you would get $0.00 tip from me and I’d probably post it on YELP! Two different awkward situations stick out to me regarding tipping,( and this was nearly 20 years ago!) I was in Applebees with my kids,( probably 3 out of my 4) when I overheard the waitress telling another waitress,” you don’t want to take that table because she never leaves more than 10%”; I was mortified and actually reported it to the manager who simply said,” well these girls work hard and depend on their tips”. Another incident occurred in Park City at a fairly casual bar and restaurant. My SIL and daughter took me to lunch and he left a 15% tip. The waitress actually had the nerve to walk up to him and ask what was wrong with our service since we only left 15%? He was going to give her more and we were like no way! The service was mediocre at best,( not refilling drinks, seeing if we needed anything, etc.) My daughter had worked as a cashier and restocking a salad bar for 2 or 3 years,( her customers actually asked the owner to put a tip jar out front) which she shared with the kitchen help.
Not to mention on these food apps for example skip the dish/door dash or even getting Walmart groceries delivered. The food items are already marked up!!!! .20 cents or more on every single item. I did a shop in store and then online. Bought the exact items and my bill was 17$ more just based on that alone. Then you have paying the personal shopper, the fees, the delivery, the tip for the delivery driver (who you tip before service) the one guy didn’t even help me to my apartment door and I ordered because disabled and can’t lift heavy. Hence why I shop online. He left me outside of my apartment building when i live lower level and had stairs to go down (I always try and help) but he abandoned me and I had already tipped 20% 😳 sorry for the rant. I’m in Canada. 🇨🇦
Excellent video, Shelby. I didn't tip for to go until I angered an employee at Disney World. I wouldn't doubt they prefilled the tip at 20%. I was taken aback. I was willing to pay less, but the guy was angry with me and took nothing. Ever since I've tipped about 10% for to go orders. I do have expectations that they verify the order, though. I do tip at coffeeshopsg because they are pulling shots for my mocha and I get to know my baristas. I ordered cookies from Crumbl last weekend and they defaulted to a 20% tip for the bakers. I changed it to 10%, but will pay nothing in the future. I plan to tell them in my Google review that they need to pay the bakers a fair wage and charge accordingly.
I recently went to a restaurant here in Toronto for brunch. For context, we were a group of 6 and open table required my credit card for a $25/person security deposit if we canceled. On arrival, we were informed a *20%* service charge would be automatically added to our bill as we were more than 5 people, and that they would only process *one* bill. No split bills (a rarity these days, as most modern applications easily allow split bills/payments). Adding salt to the wound, the service was terrible, and they still asked for a tip. Suffice to say, I did not tip. I wrote to management sharing my experience (as not to publicly blast the restaurant on open table) and shared my feedback. Their response? While they "apologized" for the poor service, indicating the waiter was recently hired, the inclusion of a service charge was industry standard for large groups (keep in mind, I usually only encounter this for groups of 8+) and that their policy about one bill was to avoid the "unfortunate situation where patrons disagree on who ordered what items".
I've worked at restaurants in LA and 6+ people for a mandatory service charge is standard here. But tipping on top of that is wild! That IS the tip!
Could you have split up your 6-person group, into two groups, say 3-person and 3-person? Would they refuse service if you split up your group to avoid that mandatory service fee?
@@be236 In my experience as a restaurant host you can do this, but there's no guarantee both parties will be seated anywhere near each other
If it’s an iPad presented to me I never tip. And when I do tip I try to always do cash. Good points about the actual employer paying the wage. That’s how it is in a lot of countries.
I predict this topic will get a lot of views! Tipping is out of control in Canada too. I went to a bakery in my city which had word of mouth they have the best sourdough bread. I went in to buy a loaf and was faced with the screen asking for a tip. I selected the lowest 1 dollar tip option, so my $8.00 loaf was now $9.00. I don't plan to ever go back. It is kind of like tipping the grocery store cashier for a loaf of bread!
What makes it even more difficult is that you don’t even know if the tip goes to the server (in addition to the payment processing service). One local restaurant chain I live by got in major trouble because those tips were going to management instead. Who knows how many other businesses are doing shady things like this
I really enjoy these video essays you’re doing! I am starting a business in Canada and my business partner and I were looking at credit payment options and it’s shocking but many services here are charging between 6-12% on transaction fees. The tipping culture issue is super prevalent in Canada too.
Shelby this podcast-style videos are great! 🙂
The US needs a better minimum wage system across the country! Minimum should be set at a liveable level. Then tipping becomes just what it should always have been, a reward for going above and beyond the job. How did it ever become the way employers could minimise their outlay? It’s kind of sick that the US has allowed this culture to work. It’s not recent though, I used to visit the US back in the 1990s and my friends there were being paid $2 an hour and expected to increase their hourly take home pay with tips. What a crazy societal notion. I’m in the UK and been to many countries, the only place I get stressed about tipping is the US. I hate being psychologically pressured into giving over more money just because the employer doesn’t pay their staff enough. It’s not about the money, but about the principle. Shelby is right, employers should raise peoples wages so there isn’t the pressure to tip.
Excellent commentary! Geeze louise, I've been waiting for someone to turn the volume up on what so many of us are talking about and I mean all generations. I'm a generous tipper, but over the you get a tip, you get a tip, you get a tip! that got started. Nope. Dusted and done with that scene. Yes to the og's but that ship sailed for the others.....byeeee
Same exact thing happened to me the girl I was going to to get my hair done had opened her own shop all the sudden her prices rose and she took out that little thing and scanned my card on her phone, and the suggested tip was 30%, I tip the 30% but never ever went back to her ever again. When you get greedy you lose customers.
Disney properties is where you need to watch this. Used to work there and heard servers got bank b/c gratuity is already included and people often don’t notice and tip additional. 🤦♀️
Tipping rules: Tip if you PAY after RECIEVING SERVICE. (sorry Starbucks&Subway, I'm paying before you give me anything - hell no). Tip for great service was always 15% for food, hair, delivery PRE-TAX amount. 10% on okay service. Tip for more expensive things (like really expensive hair, cosmetic, massage) I recommend a tip per hour rate, consider $10-15 per hour OR $5 per 15 minutes. Hotel room cleaners depends on a lot of factors including length of stay... but I would do a minimum of $5 cash if you basically just slept in the room 1 night, more so if you stay more nights/make a mess of the towel situation. To go orders = NO TIP. Fast food = NO TIP. Pick up orders = NO TIP. Mechanics, oil changes, plumbers, or any other trade that charges over $100 per hour rate DOES NOT NEED A TIP. Pay your staff! There is one area where I tip more then this, and that is the cheap under $40 haircut, I will tip like $20. I know it seems higher, but I don't think those hairdressers are getting paid enough while renting a chair.
Hotel housekeepers is another place where tip creep has recently started. Only in the last 5 years or so did this message of "You should tip the housekeepers" come in. I never did it before that and still only do it because I remembered (which is not often). Maybe there is a case for budget hotels, but there is no excuse for luxury hotels where they charge $200+/night. At that rate, the hotel should pay their housekeepers more instead.
I went to CA and NV in 2018. No tip was asked except for restaurants. I then went to Maine and Massachusetts in 2019 and was asked to tip for an ice cream to go, coffee, a smoothie,... That was really confusing and not justified. Same in FL in 2022.
I agree with almost everything you said. I'm not tipping for a pickup order but at a restaurant, it does make sense. Absolutely loving these commentary videos, by the way!!
ok once again loving the commentary videos!!! also hands down the best betterhelp sponsorship i've seen!
ur cringe
Although you mentioned, i think the only focus of this conversation should be that wages do not match cost of living. I don’t personally understand the shift to discussing places you think people should and should not tip. I don’t mind tipping if I have the extra as I know it’s expensive to live and own a business anywhere but especially in the US. However, it’s clear that this is a cost of living issue. The fact that there are states that do not have to pay minimum wage if tips are accepted is appalling. The service job I work in Europe is one that in the US you would normally tip at, however it’s not the culture here and I do just fine without it. Every month I not only receive above the minimum wage, but I have healthcare, half of my public transport costs are covered and one meal on shift is also covered. When I get tips (mostly from American customers that are trying to be kind) it’s a sweet extra-as tipping should be. Not something I need to pad my monthly pay. If the US would provide social support in meaningful ways this wouldn’t even be a conversation.
Here in Mexico some businesses have that damn iPad but it's not so common, so the first time I went to an effin green grass I had no idea it was used for tipping too and the cashier took advantage of that and gave herself a hefty 25% tip. I was absolutely disgusted.
This Tipping and asking to add a donation at the POS terminal has annoyed me for years. I was unaware that Washington State required all employees to be paid the State Minimum Wage now which is $20 in the Seattle area. So now that I have learned this, I will not be tipping. If I want pizza or takeout I will go pick it up and pay with cash, so my purchase is not tracked and a customer profile is not so easily built. I encourage others to do this too as this culture has gotten out of hand. If you want to make the money of a highly skilled or professional person, then take the time to get that degree or professional accreditation. I am not required to subsidize your income because you chose a less skilled job. I am all about fairness of opportunity, not fairness of financial outcome. I do not get tipped for being an engineer, I get to keep my job, and I earn the respect of my colleagues and employer. Enough is Enough!
Shelby, you are always on point, and I don't even live in the US :) Love your content and set you up with a microphone and it's all good. :)
I live in Italy. Tipping is not expected. Then when I go back to the US I completely forget about this and I just think the expectation is absurd. Especially for something where there was not even special service provided. You pay for a to-go coffee, you shouldn't have to tip. Also, a (delicious) coffee in Italy is like $1 and a coffee in the US is like $7 lol I'M NOT TIPPING. Even my hairdresser in Italy doesn't expect a tip. So.....
Soooo.....stay in Italy
In Denmark, nobody tips. Some restaurants and other places even have signs that tell that tips are already included in the waiter’s salary. Because especially Americans want to tip. My sister went to the US and did not know of the tipping culture and was treated so bad by waithers, piccolo’s at the hotel etc. se came home and was shocked how rude Americans was. One waitress at a coffee shop she visited a few times, refused to serve her. Just pretended not to see or hear here when she wanted to order, because she did not tip the first time she visited. I am glad I do not live in a culture with tips. Also in Europe, you have to show the final price. So you are not allowed to not include vat, taxes, fees or anything else later. Everything has to be included in the price shown.
I totally agree with you, Shelby! My sisters are in the restaurant industry (one a bartender, one a server) and my parents are amazing tippers, but some of the things that are forced upon us to tip for is ridiculous. When I go out to dinner with my husband we usually tip 20% which I think is great. When the servers see the tip their eyes get big. One of my friends just had a birthday, so I decided to book us massages together since she has never had one. When I looked online at the couples cost it was $120. After the appointment I go to pay it’s $152…. I then go to leave a tip, but I was confused as to why it was so expensive compared to the online price. I said nothing because I didn’t want my friend to feel like it was a burden because I wanted her to experience it. My heart jumped I was so shocked that they are able to include that amount of money and then I still had to tip. All of this to say I left a tip for $26 which I think was the 25% and it brought my total to $178 for an hour massage for the two of us. I immediately texted my husband after because he was at work and he was like why are their prices so expensive…. Needless to say, I won’t go back there. Even European wax center went up on their prices… my monthly Brazilian is $65 and once I leave a tip it’s $75 which to me is ridiculous. I am really sick of these high prices everywhere when you find out a lot of these places take the employees tips and they don’t even see half of what was tipped. If I have cash I will usually just pay cash to ensure they get it all for grooming/cosmetics/nails.
Junk mail used to be a problem. Now we have junk solicitation on our iPhones, advertisements there, and solicitations for tips and donations everywhere. My brain hurts and now the answer is NO!!!! Because I want to protect my brain!!!
We don’t tip in uk.. but they get paid a living wage.. however, I’ve left money on table couple times for waitress.. but no, no need to . They are being paid to do a job you just don’t need to also pay them, you’ve not employed them.. we have subways I sometimes grab a coffee there - but if they asked over here for a tip- we’d look at them gone out, it just doesn’t happen. .. because they’re getting paid to do that job you don’t need to pay them.. 600 dollars for your hair etc.. that’s crazy..
However, many places in London charge a service charge of around 12.5% and in some places this has increased to 15%.
Agreed first 🌎 problems anyway ask my why so many millennials and Gen Zers have credit card debt.
UK does not pay servers a "living wage". £10/$12.5 per hour is not a living wage. Servers in the US can hit $100k/year fairly easily, that's almost 4 times as much as servers in the UK.
Oh, that’s a fact we don’t hear about.
American living in the UK now, Liverpool to be exact. I don't eat out a lot but I have seen the card readers with the tip screens MANY places both restaurants and bars alike. Not even for sit down service. I was like whyyyyy is this happening here. The tip amounts usually start lower than the US though.
I recently paid a 10% tip for a family owned retail store selling comic book stuff. No actual customer service was involved other than ringing me up at the end. I gave the tip, because of the register prompt popped up after I put in my debit card. In my mind, I'm trying to justify why it was worth it beyond just me feeling awkward for saying "no" to a tip, that honestly isn't something you would typically tip for. I guess I'm helping offset the credit card charge since I used by debit card. But next time I go there, I'm using cash.
At least its not a big business but a family owned shop...even still....
Obviously you can gift anybody with your money you want, but it's different when is demanded
@@joannathatcares I agree, and in my case, it was "demanded" because it's a quetion they put in your face just paying on a square machine. You can't do anything until you decide, right in front of the person, whether you tip or not. It can be very awkward and off-putting whichever decision you go with.
Tipping culture as gone insane!😳😳😳 And theres vids out there on tiktok & other places that show somebody not tipping & getting physically attacked or the their item they bought taken away right outta the hand by a employee & other wild stuff. I have grown to tip for everything outta fear of getting hurt. As a victim of child abuse & severe neglect from childhood it hits home harder & doing things outta fear happens more often. But this vid helps me straighten that out & learn where to tip & where is optional & to be alittle braver to stick to those boundrys better🙏🏻
Only tip on the cost before tax
The tipping culture in restaurants is insane, largely due to the policies set by management. Having worked as a server myself, I believe in receiving fair wages rather than relying heavily on tips. We did this thing called "tip-outs" which meant that I had to pay the back of house a percentage of the sales I made that night no matter how much tips I made. This often resulted in me having to dip into my own pocket, especially during shifts with more takeout orders.
I live in the UK and heard of one restaurant chain where waiting staff may end up out of pocket. That is truly shocking. If it gets really bad here, I will just buy a nice bottle of wine, nice ingredients and cook at home.
@@softsophisticate I'm trying to do a lot more at home cooking this year. Take out and resturaunt dining is getting insane!!
@@TechSav18 Agree. I double cook and freeze the 2nd portion for another night. I'm also now making the effort to set my table beautifully so my home is now the best restaurant in town and a fraction of the price.
Shelby, You are so on point with this video. Thank You
My biggest problem with tipping at those Square kiosks is the fact that we don't know if those people are even getting those tips! We know the business is getting them, but how do we even know the owner is cutting them a tip check every pay period?
Tip.
Lmao you did NOTTT HAVE TO DO THAT 🤣
@@ShelbyChurch I know.
Well played, Thomas! 👍
😂😂😭😭😭😭
I hope you didn’t feel pressured to tip.
Here in the Netherlands, I pay tips only in restaurants or food delivery. But only if the food and service was ok in the restaurant. Then I tip like 5 percent. Food Delivery if the food is kind of on time, I tip the delivery guy/girl either 1 or 2 euro's(euro is worth a little more that dollar).
I agree with you on all points and recently stopped tipping when being charged prior to receiving product or service. 🤷♀️. I have to draw the line somewhere and don’t get me started on the added but unannounced Service Fee. 🙄
The wedding dress fitting tip situation happened to me at the first store I went to! It was super awkward in front of my friends but I declined and told the consultant I would leave her an excellent Google review (which I did bc she was great). The second we left the store my friends exclaimed "Tipping for a dress fitting!? WTF?" I ended up buying my dress online from Anthropologie and was able to try several at home because their return policy makes things easy.
I agree with Shelby on where to tip except for Uber/Lift. They are poorly paid so if the service is very good, I give them 15% or more. If they are talking on their phone for most of the ride disturbing me, no tip. I am disgusted with take-out restaurants expecting us to tip.
WAKE UP PEOPLE !! CASH IS KING !! People need to use cash more for this very reason. Some servers should get tips and you should give that tip in Cash only, because there is a greater chance that money will go to the server. As long as people are using electronic means of payment left, right and center, tipping culture will never go away.
💯