Avoid This HUGE Qatar Airways Qsuite MISTAKE!
Qsuite on Qatar Airways is widely considered to be one of the best business class experiences in the world. Our family recently got to check this item off our aviation bucket list when we traveled from JFK to Doha and Dubai. But we had absolutely no idea how much drama would be involved. In this video, we'll show you the reality of flying in this day and age: the good, the bad AND the ugly.
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Lots of folks have pointed out that airlines don’t usually compensate for weather-related delays and cancellations. Sure, but a few things: 1. We had to fight even to get *rebooked* on a future flight, let alone be compensated for hotels/meals. They seemed happy to do absolutely nothing for us and leave us stranded in Dubai indefinitely. 2. If they hadn’t cancelled our original flights (that first cancellation was not weather-related, but likely due to their own staffing/equipment issues) we would have been on the earlier flight to JFK, which flew out on time and encountered no weather issues. So yes, the final cancellation was weather-related, but that was the final event in a sequence triggered by their non-weather-related cancellation, so really they were still at fault. 3. If you claim to be the world’s best airline, you should strive to do more than the absolute bare minimum required by law. It boggles my mind that Qatar Airways is totally okay with this drastic gap in quality between their in-flight experience vs every other customer touchpoint. I didn’t even get into how awful the call centers are 😅 If you’ve had the misfortune of calling them, you know exactly what I’m talking about.
Let me add that: 1. Several airlines have relationships with hotels that will provide weather-related delayed travelers with a discounted hotel voucher. You still have to pay, but at least it may be 20-50% off regular prices. 2. If you purchased travel insurance or your credit card provides travel insurance, one of the first questions the claim asks is, "What did the airline offer you in compensation." Failure to even ask may void or limit the amount you may receive. 3. I'll add to her #3 that airlines who specialize in international flights have more of a duty to ensure the safety and security of their travelers. If not just because of language barriers, health protocols, and unique laws, but about PR reasons. For every 1 person who watched this video and got educated for their trip, there are usually 3 others who just won't go to Qatar or UAE now. 4. It may have been lovely to stay the two extra days, but I might have asked if a flight to Paris or Rome was available and connect to NY there. You would still be delayed, but it at least it would be at a different location and possibly more inexpensive too.
Wow
At the end of the day, it is still a weather cancellation. Also, I don't think you should be mad they cancelled your first flight. If they didn't and something happened in the air (God forbid) the plane would fail and you wouldn't make this video. If you could've taken the extra hassle and possibly just booked another airline flight in business, you would be fine. I have once had a cancellation with Qatar and it was weather related. They acknowledged me super nicely they aren't allowed to give me vouchers. They were super nice about it and actually pointed me in the direction of agents if I wanted to get a different flight on another airline.
@@sax_cy i agree with you. Emirates is less apt to drop you and has a more comprehensive customer service approach. QA has a lot to learn from the competition
@@piper998877 lo
So many mishaps on this trip!!! I appreciate your honesty and it didn't come across as whining. Kudos to Sean and Ella for their positive attitude.
It was just one thing after another lol. And yes! So proud of the girls. They were amazing on this trip - they really were.
Yes you are right..its is absolutely normal for airlines to extend all those mentioned "freebies" when a flight is cancelled. This in most cases is usually during a technical fault of the aircraft but not when it's weather related.
Wrong, airlines outside of Europe DO NOT have to extend courtesies following cancelled flights.
They may not need to but it surprises me how much things have changed... As a child we experienced some huge technical issues on a long haul connecting emirates flight flying from Australia to the UK, we stopped in Singapore and got stuck on the tarmac for hours and hours. Eventually they transferred the entire plane to a gorgeous hotel for the night, free of cost... Until they could replace the plane and fly us out the next morning... Travelling as a child with a single mum, I cannot imagine them not doing this for passengers... 🤷🏼♀️
See my pinned comment above.
But I had American give me freebies due to a weather related delay. Even got a flight credit.
@@Moi_81 that's great👍🏾
One of the more professional looking, nicely done travel blogs I've watched---nice VO, script, gfx transitions and best of all, no nauseating, jarring camera footage! 👏👏👏You are one brave family to travel amidst the pandemic. But hats off for being able to country-hop in 2022! Wishing you safe travels and all the best!
Great video as always guys! So sorry about all the drama - it makes for an entertaining video at least🤣
Thank you Dan! Yes I was fully expecting to make a video where I'd just be gushing for 15 minutes about how amazing Q Suites is. Had no idea we'd have to do this much storytelling LMAO! Hopefully next time we fly Qatar, it'll be a little smoother. But I'm def never flying them to/from Dubai ever again.
Hiya
😂😂😂😂😂
Nonstop Dan I am a fan
Nonstop Dan, I'm an air conditioner ❤️
The stock footage over the stressful testing situation has us laughing! The amount of opportunity cost calculations we have to do while traveling is insane these days and you captured that feeling perfectly! Your daughters were so amazing through that whole process and I’m so glad you were able to make your flight!
Wow, what an adventure. I was getting anxiety just watching how stressful the trip was. I’m glad you guys finally made it back to NYC safe.
Yes thank god we were all healthy! At the end of the day that's what's important. But I did want to share this, because travel these days is very complicated and full of risk. And I don't think we should gloss over that.
This was a phenomenal video. We absolutely love Qatar Q suites. I left my tablet on one of our flights heading back to Toronto. I filed a notice and they found it immediately. However it took about 3 months before it was shipped back to from Doha to Toronto. Still amazed that such a service existed. Looking forward to flying them again this summer.
My 6 yr old has done over 50 flights and I 100% agree that well traveled kids are far more adaptable than us adults. He's also a better passenger than many adults too!
My two grandchildren have been travelling on overseas flights since the youngest was 4. I took both children plus my daughter from Australia to Heathrow in 2012 the children were 6 & 9. first part of the flight was 14 hours and they never whinged or complained the entire trip. I was so proud of them both. I agree that children who are well travelled are very adaptable.
WOW!!! What an experience y’all went through. So sweet how the girls stayed positive.. Traveling can be stressful. At the same time you don’t want any surprises. Overall y’all make it safe.. Thanks for sharing this story.
Thank you! And yes so proud of the girls. They were amazing on this trip.
I’m so glad your family trip ended up working out. Your experience was definitely filled with drama but it was so interesting to see what international travel is like right now. I really enjoyed your commentary! 😊 It would be such a dream to fly Q Suites one day! I hope your next experience is a better one!
I live in Abu Dhabi and frequently fly around the Gulf and on long-haul flights. I've had some disappointments and drama, but wow, this trip really takes the cake. I was even bumped from a Business Class flight because I had the wrong KIND of COVID test; it didn't matter that it was negative. Never got reimbursed. Wow, good on you for keeping up a positive attitude.
Your girls are awesome! I like hearing the stuff that doesn’t go as planned. It helps me mentally think through what I might do. Thanks.
Yes! Travel is SO complicated now! It's important to know what you could be getting into.
I just started following your family and this is so informative and FUN! (Even with the drama) I can't wait to fly internationally. Your girls are AWESOME! Can't wait to see next video.
Oh my gosh this is so crazy! I cannot believe the service from what is meant to be a 11/10 airline. I love your travel videos with your two children, it’s great to see them exploring the world & how important it is for you all as a family.
Y’all are amazing!!! Love your channel! Very sweet the way you gave your sweet girls a shout out! They always make me smile, they’re hilarious!!! Safe travels!!!
I absolutely loved this video. So sorry you went through this stressful experience but happy that you enjoyed business class.
Hi Great video ! Thank you for sharing the reality of traveling these days with such careful detail.
Lovely video explaining all the drama your family had to undergo, especially travelling in the midst of the pandemic. I hope your family had a good insurance to cover all these extra costs.
Great video. We had a similar experience with Qatar flying to Maldives. We were denied boarding in Chicago because our PCR test would have been expired when we arrived in Doha. It was super stressful and costly. We took new PCR tests, rebooked with Emirates and had a wonderful time in Maldives 🇲🇻.
Amazing video!! Thank you for the realness! Sorry for the loss of your equipment. And, sorry you all had to endure so much! I too flew Qatar to Dubai through Doha. Economy tho. Excellent service! But, the experience from Dubai back to the US…OMG…they have to do something about the service in Dubai. I purchased an upgrade to QSuites 5 days prior to my flight. Unbeknownst to me, they oversold the upgrades. And because of this, the canceled my entire itinerary back to the US. I didn’t find this out til I got to DXB, and the reps looked at me and said “your itinerary was canceled. And, we don’t know what to do about this.” And sure enough, I had to wait for the ONE Qatar rep to help me. Took me 3 hours to get rebooked, lost my original economy seats, and missed out on the Priority Pass Lounge at DXB. Note to self, never fly Qatar out of DXB…EVER!!
I love that you treat your kids to these luxuries!! Such amazing parents
I thoroughly enjoyed your video. It's not cool that you went through all you went through AND now have to justify your frustration. I am now better educated though so it was worth watching and your family is SO sweet. I love that you guys are doing this together!
I LOVE how honest you are with this!
I’m watching this while quarantined in the Bahamas . We missed our flight coming here, had our luggage sent before us. Was stranded in our layover city for two days. Got Covid upon arrival and have literally spent way too much money. I cried when you spoke about your daughters. I have two sons that have been so graceful during this crazy week. They haven’t even got to enjoy the resort but they haven’t complained. I’ll be sure to reward them when we get home . Thanks for that reminder.
Great Video!!!! Thanks for sharing your ups and down travelling moments.
Totally relate to your experience. We just flew Emirates last month February from SFO to Dubai. We had to run around SFO trying to redo our COVID test and reprint all of our documents. It was quite stressful, costed us $1000+ extra since there was five of us and we were sure we would not make the flight. Thankfully, at the last 45 mins before the counter closed, we received our result and have to rush check in and rush through security and made it to the gate as the final group was boarding. Once we got on the flight, all was well. We were fortunate enough to fly First Class on Emirates and WOW, was it amazing. One thing that saved us was that we arrived at SFO almost four hours before the flight and had the time to run around.
Omg that sounds so stressful! 🤦🏻♀️ Glad you had Emirates first class waiting for you but still! Can’t wait till this pandemic is over for real. It adds so many layers of stress and complexity to travel.
Such an in-depth thorough report / review. Love it ! Hope serg is feeling better 🤞🏾
Despite the circumstances here that made travel a bit difficult with all the risks. Am so happy there is a review like this out there for Qatar. I’ve been worried how I would fly in premium air travel with my family and am so glad to see this perspective that’s from a caring mother and husband with children. I really like getting all the nuances with family and kids cause it gives me new things to consider to make sure my experience for my tribe is well planned out and I know what to ask for. And I really love the kid’s perspective too! Thank you Shawn! ❤❤
This was the first of your videos I have seen and I was impressed. I thought you must have held back on expressing your frustration at events on the ground. Never be frightened to be critical of airlines as potential passengers need to understand these points. Finally, you are fully entitled to be "entitled" given the huge amounts you must be paying for these flights.
I can listen to your voice the whole day. You are a phenomenal storyteller!!!
This was a genuinely fascinating insight to the challenges of travelling now. There are many things I would view to be divaish, but managing the stress of travel with children in these circumstances is absolutely not one of them. I found Qatar’s ground service to be extremely poor - I lost a phone and informed them at the end of the jet bridge and it couldn’t be found in Doha. Here’s to happier and easier adventures ahead.
Such a beautiful family!! I really love watching your videos. Your edits are funny!
I really appreciate the honesty and transparency of this video. All of those technicalities of travelling between countries in the Middle East were crazy and insightful
Thank you for blogging about this so people who travel can at least get a heads up on how your drama entailed. Your girls are such a joy and for you and your husband I would like to say gr8 parenting!
Calm and confident is what moments like this need. I have had a few such situations since the start of COVID in a few different continents, and really the best thing to do is visualize things turning out alright, and on occasion having a bit of flexibility as to what that means. Sounds like your girls are naturals for that. Lucky them!
Thank you I stumbled upon your video and I loved it one of the best I've ever seen. I agree with you about everything my goodness. I subscribed and can't wait to see the journeys to come thanks again.
I loved the adaptatively you showed here. Lots of great tips on keeping with the flow an not to panic. We have a long haul tripped booked from US to Croatia on Lufthansa business class coming this summer. I am preparing for the worst but hoping for the best.
Hello from the UK. I've just started watching your fabulous and informative vlogs particularly the Qatar Q suite. Thank you for your tip regarding the meet and greet. I don't have children however this will save time waiting in immigration queues. I hope you and the family have fully recovered from the trip/experience! Regards.
Amazing content and story! Thank you for sharing and giving REAL feedback with a positive attitude. My daughter is 9 and is on the autism spectrum and loves to fly. She so enjoys watching your videos! Thank you so much!
I really like your videos very much too. Very relatable. Wishing you many enjoyable travels in 2024.
Such a genuine review. Loved it and love your voice
Yes, Ella and Sean are something very special, smart and emotional intelligent. Amazing young ladies with super amazing parents!!!
I love your channel. Me and my brother also love planes and the experience! We are going to quatar next year!
Kudos to Sean and Ella. You must be so proud of them. They are professional travelers❤
First time watching and I loved it. Your daughters stole my heart.
Omg! What an episode 😱 But great a episode! Loved it!!!
When delays and cancellations are weather related, airlines do not have the obligation to provide you with food, transportation and accommodations. It is only when the airline itself is at fault (crew shortages, mechanical issues etc.) that they are obliged to do so. One time my United flight got cancelled and I was rebooked the next day. I asked for a hotel voucher, but before they did that, the airport agent had to call the helpdesk to make sure that the cancellation reason was "MX" (mechanical) and not "WX" (weather) before proceeding to issue a voucher.
This ^
See my pinned comment above.
It wasn’t weather related
Really appreciate the plane review. Subbed.
Boy I loved your video. I started flying at age 6. So many flights with weird situations like reviewing water landing with with life vests but not inflated, men were given the life boat which wasn’t inflated. It was just instructional. And were flying over the Bermuda Triangle. Water, water, everywhere. My first flight on our way to Puerto Rico. Being military brat you learn to be flexible, only person to emotionally difficult was my dad or my mom. My mom and I flew together often until my siblings came a long 4 & 5 years later. Saw since those days the changes to plane seat configuration, visits to the cockpit to get flying wings from the captain, smoking, food, etc. Loved the horseshoe configuration seats at the back of the plane. This was an upgrade my mom was offered. I think it might have been cherry pie the flight attendants gave me. We always missed connects and had to run to some obscure gate far out in Atlanta main hub was Yes it does prepare you be remain calm. Many times we were given great service when we were acting like some of other people are acting. Sometimes when the plane is deemed to a mechanical problem I chalk it up that I might not have had a positive ending. In fact the Captain came to talk to all of us to explain that he is required to visible walk around aircraft to look for anything that looks as out of place. Especially a previous flight that might have hit a bird. Sure enough he was right that a blade in engine was a few millimeters bent. So they had pull the plane. Glad he spotted which could be some breaking news on flight home. Then as years went on and to use handicap help for mom. You get to learn how to navigate. As when we got to Spain live in Barcelona. It a lot like charades when don’t know language. I think all these experiences are great for kids. Maybe I should do handicap services flying bucket lists. Great thank you.
Best part of your Vlog has to be your narration, very fluid and natural, what a journey.
I always enjoy watching your family travel videos because they are informal and always amazing. This one was special and I'm glad you spilled the tea and kept it real. I laughed real hard with some of your narration and the incredible "footage"! Girl, you a fool! 🤣 You guys are definitely Top Flight! Not just the city, but the world Craig! 🤣
Thanks guys for the candid information.
Aww love your beautiful family! I'm a new subscriber and am loving your content!
Your story telling is so beautiful.....clam and smooth
Your daughters are such a blessing…to us all ❤️
Great video as always, I’m sorry you had to go through all that ordeal. Qatar airline is definitely on my bucket list.
Good lawd!!! Y’all had too much drama on this one. Glad Serge was doing well during quarantine and your girls are the best under pressure. I knew this after the “lion incident” 😂😂. Great vid!!
What a cute family. Love watching your trips and experiences. Covid and them testing can be pain in the azzz. Great video
I'm happy to know you guys do unbiased reviews!
Fantastic video. Really enjoyed it.
OMG. That was a lot! That is why I am so apprehensive about traveling since 2020. I can not handle all of the extra steps, and the possibility of being denied my flight. 😳 But, your girls handle all of it with grace🤗😊. Wow, I couldn't imagine haven't to leave my family member behind so so so far away from home. Omggg. I would have been stressed the entire time. Great content!! 👍 and I learned a lot as well.
Wow, it open my eyes! I can’t handle this kind of stress!Thanks
Thanks for watching!
I absolutely LOVE your channel!!!!
That was a lot to deal with. More power to you for handling it so well .
Ommmggggggg I love your videos!!! You are a really good story teller. And I love that you gave your complete POV of the experience. I Have been so scared to attempt to travel out of country because of all of the new rules due to covid. And as someone who is not rich at all lol I would have just been stuck on a trip if I had these problems. Thank you for this video. You gave me a lot to think about and a lot to make sure I research and plan for in the future.
Oh the endless drama! Sorry you had to go through all that! I applaud your tenacity 👏🏽
Thank you for this video. This helps us out so much for our plans to travel. Thanks for the real info. Ps glad Surge is ok.
Binge watching your channel and this is my favorite so far. Laughed at the “hotter version of me” and the Ina Garten reference👏🏻👏🏻👏🏻
Great video. The Covid overlay certainly adds a lot of stress and cost. My son's girlfriend arrived in Singapore for a holiday in February, with negative Covid tests, and valid vaccinations, and valid visa, but there was a typo on the date of her Singapore Covid pass (5 days wrong). She was interrogated for two hours, thrown in immigration detention ( a prison unit at the airport) and deported the next day. Glad that didn't happen to Serge.
Oh. My. God. That is insane! How terrifying to have to go through that.
I can truly relate with the panic and mess with the PCR test. I had to do so much mental math and pay 5X extra for a test that could be done and results delivered on-time for my arrival at Doha when I first came to work here, down to asking the lab to write the time and date of the test in UTC instead of my local time (I already knew how close and square minded officials are in this country)
Hello 👋🏾. New subscriber here and I love your normalcy and humor🥰
Wow!!!! Great video- good to know what to expect from Qatar when things aren’t going as planned.
Totally feel you, pina colada is definitely my thing and every now and again getting caught in the rain is too.
I love your videos . My name is melodee. I enjoying the review but also I improved my english skills. You have been using stunning expression and I am thrilled. I learned new vocabularies. By the way, I adore your daughters and husband. They remind of my sister’s family. I miss her so much
Just a great video. Loved it.
I loved this! I just can imagine the stress you and your family went through. Thought I might also share a good travel carry-on bag you can consider on your future travels. It's the Bento Bag from Nomad Lane. It's very functional and a good carry-on on travels ❤🥰
What a nightmare.Thank you for sharing & the pre warning.Great video
Wow. What a trip! Getting Covid-19 was a real bummer. Thanks for sharing your experiences.
3:15 I LOL'd at "the hotter version of me" stock footage. Glad you gave us the good, the bad, and the ugly of this flight!
My gosh! Y'all went Through. It! I'm glad you made it home safe! Always wanted to fly Qatar to switch up my Oneworld flights, but... I'll wait😜
Wonderful video! I really am loving this cabin class.
Wow amazing video and great insider tío on Qatar airlines! You’re videos have encouraged us to travel more.
I love watching you guys. ❤️
Wow, so much respect for your girls 👏🏼 and you weren’t kidding when you said “What a Mess”🤦🏻♂️🤣 Glad you are all ok, especially Serge with the Covid🙏🏻
Ignoring all the Covid stuff, the Quite is definitely something I want to try. I love how you can just seal it off and have your family (if there are 4 of you) all in a private enclosure. It's on our route from Brisbane - Dublin, so will definitely book. Prices are super high at the moment, so perhaps give it a year !
The way your girls were holding hands down the jet bridge made me a little jelly... Our oldest son and middle daughter fight tooth and nail, NEVER would they willingly hold hands like that! Your girls seem to be really close friends, that is awesome!
Thank you so much for Sharing your experience. I’ve always felt like Qatar Business class in flight service is so exceptional people always forget to write reviews about the bad customer service you Receive off the plane. Last time I flew Q suites I was the first person to arrive for check in but ended up being almost the last person to check in. Some how the system kicked me out from my business class seat and it wouldn’t let them rebook me. the system kept showing the seat was already taken. On my return flight I called them to upgrade my flight and once again the did something wrong & canceled my whole flight…. I’m talking my original Economy seat & my upgraded business class seat 😢 I was literally in Ethiopia 2 days before my return date with no reservation!! The customer service on the phone was so bad I had to go In person to the Qatar Airways to get everything rebooked. Overall I hope they work on their customer service to match their inflight service.
Love this family😍
Absolutely GREAT Review !!! it was all genuine experience presented in a very relatable way. I ADMIRE ur channel. ❤️ Just have a question though.... Would you know if the same set of TRAVEL reqts still CURRENTLY applies currently for those traveling to US via QATAR airways?
The number of times I laughed and cursed at the same time was breaking records out here haha. Great video!
What a great video and super informative! One thing to note, if you got your tickets with a card that has travel protections, you could have got some of the costs for the cancellations and such reimbursed. Not all saying Qatar Airways shouldn’t have covered it or taken better care of it’s passengers. Absolutely agree on that. Just a tip for future reference- Amex Plat, Chase Sapphire cards, etc have cancellation insurance along with other trip protection (which you might already know about).
Wow!!! What a trip you guys had!! Thank you for sharing your trips with us! Btw completely agree with all your expectations of what the airline should’ve done in your situation. Especially because I am sure that those airline tickets are not cheap. They definitely need to get it together on that!! Thanks again love watching you guys!
Yes! Of course there are people saying that airlines aren't required to cover for weather delays but it's not about what they're required to do, it's about what's the right thing to do, especially if you're telling everyone that you're the world's best airline!
I‘ve very sorry for bad experience with your experience. You are appropriate with how you feel. I hope your next experience is better.
I love when people use stock footage to fill in the video, always do this!
My husband use to fly for business all the time and your experience is why he hated every second of it! I on the other hand loved his frequent flyer miles.
OMG that is stressful. I love your transparency
What a journey. Such patience and perseverance. A genuine reality show🤣
You are absolutely correct, the airlines need to be responsible and it is normal to look after the passengers in such a situation, but some of them cheap out
Great content 👍 not too sparkly with rainbows and unicorns 😂😂🤣🤣 keep up the good work with these videos