The SERVICE in Customer Service | Simon Sinek
Customer service isn't about the customer always being right, it's about the customer feeling heard. If we truly serve our customers with respect, we'll cultivate loyalty that lasts.
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Simon is an unshakable optimist. He believes in a bright future and our ability to build it together.
Described as “a visionary thinker with a rare intellect,” Simon has devoted his professional life to help advance a vision of the world that does not yet exist; a world in which the vast majority of people wake up every single morning inspired, feel safe wherever they are and end the day fulfilled by the work that they do.
Simon is the author of multiple best-selling books including Start With Why, Leaders Eat Last, Together is Better, and The Infinite Game.
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Website: simonsinek.com/
Live Online Classes: simonsinek.com/inspireU
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Simon’s books:
The Infinite Game: simonsinek.com/product/the-in...
Start With Why: simonsinek.com/product/start-...
Find Your Why: simonsinek.com/product/find-y...
Leaders Eat Last: simonsinek.com/product/leader...
Together is Better: simonsinek.com/product/togeth...
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#SimonSinek
Hey YOU, incredible person reading this...The truth is you are confident and good enough already with who you are, where you are at and what you have right now to have the success you want in life. Don't let others define what “success” is for you. Get up, learn that skill and go after it! I believe in you so much! Have an awesome day! - Love, Nat ❤️
Hi Simon! ever since I have used all your teachings, I've been able to lead any people who becomes my teammate.
Simon your videos always give another angle.
Mister Simon, you are indeed one of the most human promotor i have ever seen. Thank you.
I always gave my best service at work place ,and the customers were overwhelmed and very thankful, when I recognized their voices and their name, even I didn't talked with them over a year. they felt the sincerity and my willing to help.
Buy through inspiration and loyalty and peace of mind. 🙏 Simon Sinek ❤️. Lovely.
To serve is something that seems to be losing its importance. I’m a firm believer in the art of knowing your customer and how to be of service.
Mr. Sinek, you have the flip side of the coin of negotiation! And it's the very important side! Thanks!!!
This is such a good teaching , Simon
On the MONEY! There will always be that difficult customer, and it is up to us on the other side to decide how to be with them and what about the interaction matters most.
Excellent explanations !!!!!!
As always, it’s great to learn from you!
Monopoly service is the worst.
It is so important to provide good customer service and building strong relationships with customers, especially in tough times. A monopoly position can lead to poor service and products because there is no competition to push the company to do better. However, hard times can force companies to focus on the basics of running a good business and building loyal relationships with customers. Empathy and caring about the customer is key, as opposed to just trying to make a sale. The customer service experience should not just be about getting what the customer wants, but also about making the customer feel heard and valued.
Thank you for clarifying this Simon, great ideas!
l love,love,love this!!!! Thanks for sharing my dear Simon Sinek. :)
Wooow Simon, I fully agree, you are spot on...
Worst customer service is a monopoly position. Well said. This is something I've seen it. Love this ❤
Simon, thanks another great lesson. Regards
This is so true. Monopolies don't have to try