Razer Basilisk Ultimate Charging Issue - Well, at least it's not double clicking
As if I haven't had enough mouse issues last year, let's start the year with another one. 😐😐😐 My mouse, the Razer Basilisk Ultimate, wasn't charging to 100% for weeks. Not even when I plugged the mouse directly into USB bypassing the dock would it charge. I tell what I tried and what actually worked.
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Timestamps:
0:00 Intro
0:51 The Problem
2:30 Things I've Tried
4:20 Solutions
5:34 Conclusion
7:17 End
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I just noticed the double click issue today on my Basilisk Hyperspeed, and was looking into the ultimate. Ugh... can Razer just release a good product?
I was having the same exact issue. This video was very nice to watch. I don't have a charging dock, so I tried to turn it off while plugged in, but this did not fix the issue. My fix was that I had the USB plugged into a splitter and then plugged into my computer. I moved it to directly plug into my computer and all is good now. so I would recommend if the solutions in this video don't work for you, then make sure the issue isnt the USB port it is plugged into.
What do you mean by plugging it in to a splitter?
@@minininja9322 it’s been a while, but I think I meant. Make sure the issue isn’t with what the USB is plugged into. I had mine plugged into a crappy USB hub that connected to my computer. Either get a USB hub that can be plugged in to the wall for power, or plug the mouse straight into your computer. If you are still having issues, try plugging it in to other USB ports on your computer. And if you are still having issues, idk. Maybe find another KZhead video. I don’t remember what this video was about.
I have had a ton of problems with mine, too. The charging issue solution you provided, turning off the mouse, did nothing for me. I've left it: on, while on the dock; on, while plugged into a PC (including my Razer 15" Advanced laptop); on, while plugged into a PD charging brick; and off in all three states. Nothing consistently gets it to charge. I can leave it plugged in for days with no increase in the battery level, then one day it may just charge fully without reason. I've also had the scroll wheel suddenly stop working, for hours to days, then start working again for no reason, and yes I've used compressed air, reinstalled the drivers/software, tried using the mouse without Razer drivers, and used it on multiple computers. Then the wheel will just suddenly start working again. Fortunately, I was still in the warranty period--my warranty ends in *2 weeks*, but I just contacted support and provided them pics and videos of all the problems. I truly regret buying this mouse.
just bought Razer Pro Click. kinda use it like every other day for CAD Drafting on laptop... just wondering how to change/replace the mouse's battery of some sort. i think battery dies at some point.
I'm having the same issue with the same mouse. Thanks man
very honest review my mouse took 7-8 hours to charge to 100% while it was turned off, now i am not sure whether to continue with this mouse as it works perfectly for me or should i claim a warranty and get a new mouse!!???
My Razer Basilisk Ultimate was at 7% Battery so I plugged it in while playing and it stayed at the same battery. I don’t know if it was because the brightness or something or it just doesn’t work like that.
Turning off the mouse before charging it on the dock seems to have worked. We'll see. Thank you for making this video!
it makes sense, you don't want your mouse eating power while its charging, its also bad for the battery if it is discharging faster than it can charge.
oh okay. yeah that actually worked. I didn't need to do that for like 3 months though wild
Im curious if it has to do with the computer going into sleep mode. Like it stops charging at that point. I've been really wanting to get the basilisk ultimate. I appreciate you making these videos
dont get the mouse lmao a year and 2 months later and literally it still cant hold a charge after one weird bug
Charging problems since day 1. I just stopped trying and connected the cable
Brand spanking new Razer Deathadder V2 Pro with Docking station, not charging while connected to dock. The dock is worthless. Must be some kind of firmware issue. I've had problems with every Razer product I purchased recently and their customer service is the worst. They are having quality issues.
I just purchased the dock (used the mouse fully wired before) and even with an external USB hub with external power the mouse refuses to charge when the PC is in sleep or hibernate modes. I will attempt to turn the mouse off tonight and see if this helps in anyway
Recently having this issue, on dsy 2 right now but I’ve also noticed that my mouse is charging without it being on the dock. I’m sure it’s a software issue
Similar issue with mine. The light pattern is indicating that it's docked and charging, but the battery drains from doing the flash pattern. Turning the mouse off seems to only fix it sometimes for me, I've turned the mouse off, docked it and looked at it in Synapse to confirm it was charging, and woke up with less battery a few hours later. Pretty annoying.
Did you ever get a fix? I am stuck a 4%
Hi, I have the exact same issues you are having with the mouse. Since i've had these issues on multiple occasions I came to the conclusion that it indeed is a software issue. The only thing that worked for me is simply to wait until it charges again. As it mostly occured after some software updates, I assume that it is a bug of some kind. I hope they will consider this issue in future updates so that i will not have to wait until they fix their mistakes in order to charge my mouse.
Any update ?
@@emindortkardes Nope. The only thing you can do is put it on the dock and see if it charges. If it doesn't, take it off, turn it on, click a few times, turn it off again and put it back on the charging dock. If it still doesn't charge after you did that 2 or 3 times, it's the software again. You can either try to restart or you'll just have to wait for next day and try again then. One of these usually works.
I pretty much solved this by leaving the Razer USB cord plugged into the mouse directly and into the computer rather than a USB hub or charger. I've had this mouse for about 2 years. I suspect the rechargeable battery is wearing out, which they do.
My dock doesn't even turn on when I plug it to my laptop and I bought my razor basilisk ultimate a week ago. I will try to reinstall the software but not even a light turns on and the software says there's no device connected 🙄
I have the same mouse and dock and am NOW in 2024 having this exact issue but the turn off the mouse isn't working.
Mine's not turning on completely. No indicator (Light) that it's charging on the dock nor wired. It just stopped when I was using it. Like no power at all and it's really frustrating me.
I think I might of found a solution... I ended up getting a new ssd so I did a clean install of windows and then installed razer synapse 3.0, I made sure that my firmware for the mouse was updated along with the dock. I turned off my mouse and had it on the dock for about an hour charging. It looked like it finally was working. But then the charge inicator icon located in synapse wasn't showing the correct charge on the dashboard or when you clicked to view the configuration of the mouse. I found online someone suggested uninstalling synapse 3.0 then install synapse 2.0 and login. Then uninstall synapse 2.0 and install 3.0(only the synapse not the chroma add-ons) and login there. That looks to of fixed my issue - I probably won't be buying another wireless mouse from razer after that but I spent more than $150 on the mouse so I better make it last... - I had logitech wireless mouse before this and I'll probably go back to that once this mouse is finally RIP.
Mine just doesn't work. It used to work fine, but now, no lights, Synapse doesn't recognize it. I still haven't fixed it, using my old Viper Mini right now.
Ran into the issue, in my case charge stopped at 93%, both via dock and cable. I solved upgrading mouse firmware to the latest version (like razer says in their documentation about device charging issues)
i have this same problem, i had it back in February and it went away after a week out of nowhere and now i have it again, its so weird cause it just wont charge past 30% for me no matter what. it will take hours to reach 30 and just doesnt go past it. hope it gets fixed cause it seems to be a software problem
This mouse is brand new I haven't charged it a single time Istg it won't charge no matter what i do, I've tried to plug it into my pc and a wall outlet, I've tried to restart my pc so many times the charger never pops up on the software, I've never seen the charger show a single light
i need help! I have the razer basilisk ultimate and the micro usb isn't slotting all the way in and there is no indication of charging. the mouse is just flashing red which it does when it needs charging and then nothing happens. Basically it isn't charging and the cable isn't going in all the way so i don't know what to do
The only way the cable is not slotting in is if it's damaged, inserted incorrectly (upside down), or you simply need to apply a little more force to make it click in (if we're talking about the dock). I believe on the mouse itself you don't have to use the cable it came with but can use other micro usb cables as well so you can try that. I all else fails you need to return it or get with Razer customer support.
i cant even get mine to start charging...i have it hooked up to USB but its not charging
I still don’t have a solution.. I’ve been stuck on 5% for days… this has happened before and it randomly fixed itself it’s just not working now… may be time to buy a different mouse.. it should it’s charging, I tried the cord etc.. I tried to turn off the mouse and put it on the dock.. nothing works.
I've been having a very similar issue with my Viper Ultimate (which has the same type of charging dock/cable setup) and it's very frustrating. The only way I can get mine to charge is if I completely drain the battery to 0% to the point where it won't turn on at all anymore without plugging it in. Otherwise it just sits at the same percentage or close to the same percentage it was when I plugged it in. Very very frustrating. I have only had my mouse for around a year, and I love almost everything about it, but for my battery to just completetly die on me like this in such a short amount of time is ridiculous. I honestly think it''s just the batteries they use for these mice. This combined with how buggy synapse can get at times makes me think I probably will never buy another Razer product again. Which again is a shame because in every other sense the mouse is almost perfect.
found a fix?
i hv the same issue with my viper too after a year and a half. and i ditch the viper bought a new balistik ultimate and after a month using it, it became the same as the viper so anoying
Razer is aware of this but they're not changing their design.. at this point it might even be a software issue and not a hardware issue.. What a crappy company.
Same thing just happened to my Basilisk Ultimate, booted up today and it was at 3%.
my lighting on my dock doesnt show
Just to put it down the issue I have recently started facing with this same mouse....I have owned the BU for almost 2 years now and until recently besides the docking connector contacts issue (have to try different positions until it resumes charging). Recently I have observed that the mouse battery which used to last me about 4 to 7 days now drains flat in 24 hrs with the same workload more or less....still trying to figure out what is the issue here...
Hope you contacted Razer while it was still in the 2-year warranty.
What i did was change the USB port that my mouse was connected to . Concluding that there is insufficient power distribution in some USB ports
Having similar issues with my Razer Bas Ult wireless. I put it on the charging dock and it will charge for 1% and then stop charging. I'll bump the mouse and it'll start charging again for 1% and then stop. Every single 1% gained stops the charging whether the mouse is toggled off or on. The usb cable doesn't charge it at all. I've done all the steps. I have to babysit the damn mouse just to charge it. Not buying another Razer product again. There's always something broken with them.
I think its hardware and software...I have a Logitech g502 wired and I'm not seeing double clicking...yet. I wanted this mouse until I saw your last vid so I'll wait lol. Finding optical switches is damn near impossible
Hows the g502 now?
Very good video, thanks. I assume your mouse is out of warranty, or like me, you just can't deal with their tech support anymore. If so, one thing to consider is the life cycle of the battery in the mouse. Rechargeable batteries will recharge a certain number of times, and then begin to struggle to charge fully, eventually not charging at all. Best guess would be about five to seven years of regular recharging, and I would expect it to begin to fail. Which type of USB port do you have it plugged into? I would highly recommend using 3.x. 500 mA for USB 1.1 and USB 2.0, and 900 mA for USB 3.x. That would make a big difference. Some motherboards have utilities they bundle with the board that they claim can increase the power output of USB ports. Did you move the slider for low power mode? I just noticed that mine was at 90%, which is not where I set it. Set it to a low percentage, and that might help.
I'm having the charging problem since day one. You have to place it in the dock 100% PERFECTLY. I contacted their CS that they required me to send the mouse to them first. So they will send me a replaced one. I couldn't live without a mouse. Therefore, I choose to pay a deposit for them to send me the mouse first. However, nobody contacts me for the deposit and sending me the mouse. I tried 5 times by talking to different people. The problem is still not sloved. I gave up. Logitech's service is way better. I will go back to logitech once they have a better wireless mouse.
Just got one and it’s not charging past 93% idk why, but it’s annoying
Mine is showing charging as I am plugged in to USB. But it stays on 4 percent battery. I also have problems with the mouse stuttering on different applications. This has been the most frustrating mouse I have ever bought. I hav had 2 Razer mouse and not been impressed with both. I will move on to another brand now. So frustrating 😫
I have the exact same problem. Has it been resolved yet?
@@ortheonis2853 Razer is going to give me a new mouse but I'm skeptical that will fix the issues
@@jeket5007 pff sucks, I think it's the mouse itself that is giving the problem
@@ortheonis2853 I hope so. We will see when I get the new one.
Hey, so I have this issue all of a sudden as of yesterday, and yet now that I started using this solution is suddenly no longer wants to charge when off either. It simply refuses to charge no matter how I plug it up. What do I even do?
You can try plugging it into a powered USB hub or even plugging it into a dedicated USB charger that plugs into the wall (the same one you would use for a phone). In short, it might be that what you're using to charge the mouse might not be supplying it with enough juice. Computer USBs are known for this issue. This is ultimately on Razer for making such a power-hungry mouse but it's worth a try. Other than that, it might be time for another mouse which is a shame considering how expensive this damn thing is.
Add me to the list of charging issues. Brand new out of the box yesterday at time of this post and it wouldnt charge fully overnite. I will try turning it off and see if it works but this is unacceptable.
Really disappointing that I have this happen less than 3 weeks after getting, worse that it's an issue that is years old
Just ordered a logitech Lightspeed mouse👍 So far logitech hasn't given me several issues with their products. Their headphones haven't been sucking like razers. so maybe the mouse won't suck.
you made me think twice to buy basilisk ultimate i was really want to buy this till i saw this and double click issue, do you think that you get the unluckiest mouse or is it the mouse that is bad?
dont buy it I have issues as well. razer doesnt want you to get a refund they ask you to ship it to them and give you the same broken product.
@@Buberino with razer it’s really a gamble, I have the orochi v2 since release for competitive gaming works flawlessly. The basilisk x hyperspeed started double clicking after literally 3 weeks. The wired version of the basilisk ultimate works just fine for me after more than a year and the basilisk ultimate seems to have a lot of issues with the battery life. Meanwhile my g502 has lasted me 3 years and still works perfectly. I mean my suggestion would always be to have an external battery and no rgb for a wireless mouse since the internal could degrade over time and it just lasts less right off the bat and no rgb increases the battery life but that’s just me.
I couldnt get mine to charge at all and then realized it wasn't connect to my PC. LMAO
I have the same mouse and the scroll wheel decides it doesn’t want to work anymore. Razer seems to have cheap quality to there $150 mice lol
I have the exact same problem. The mouse doesnt charge while connected directly via usb cable. Does anybody here resolved the issue?
Besides what I mentioned in the video. Another solution is plugging it into a powered USB hub that has more juice than your standard PC USB port.
I have to shut mine off to get it to charge at all
The Geiger counter is off the charts.
Holy s//t trurning it off worked
stuck at nice solid 0% on my viper
Mine is weird today too after the update, shows that its charging (lightning symbol) when its not near the dock, went from 100 percent charged down to 86 percent in 3 hours, all lights off, and wasn't playing games, just normal windows stuff :/
Edit: gone back to normal, after whatever time I posted my original comment yesterday, I used it all day long, and all day long again today since 7am, it's 5pm now and I'm only at 73%, so it seems to have sorted itself out
Dude I bought mine very recently and it has charged to 100% the first time I tried. Since then. I’ve been stuck on 2% no matter what I do. I now play with my cord plugged in constantly and never get over 3%
From what I can tell the led lights drain the mouse heavily to the point I had to turn the lighting off in order to get a full charge every night or at least close. Other words you need to plug the mouse into a powered USB hub in order for it to charge cause my motherboard USB wasn't providing enough juice.
@@Eshcole this makes a lot of since considering I have a keyboard and wireless headset and 2 monitors plugged up. Thank you
if you want to sell i want to buy it even if its not working fine...
Mines doesnt charge at all when i put it on the dock
Turn off the mouse before you put it on the charger and if that doesn't work your USB port is not providing enough juice which means you'll need a powered USB hub that you can plug into your computer and also into the wall to get enough juice to charge the mouse. Gonna be up to you if you think it's worth it.
sounds like you got a geiger counter going is your room radioactive lol
my charger doesnt even connect to my computer
Just got a basilisk ultimate and i will not be buying any razer products agin . cheap and nasty doesnt cover it, how hard is it to have secure buttons and reliable
I 110% agree, I've bought a mouse, the Kishi and a Razer Phone 2. All I have to say about Razer is they are shit. The products seem to work great for a short period of time then something happens and they start having issues that typically are bad enough to prevent you from using whatever product you bought. Then you contact customer service and it's a complete roll of the dice rather or not you'll get the help you need. One thing in particular that blew my mind was when I bought the Kishi, I had to contact customer support to get special inserts for the game pad to work with my Razer Phone 2 mind you they were 100% aware of this before shipping the game pad and decided letting the customer have to deal with all that is the best method to handle compatibility. FFS. That in it of itself should tell anyone what they need to know about the company.
I had exact same problem but updating firmware fixed the issue of mine.
Sorry, I don't know the procedure for that. I've only ever updated the razer synapse software not the firmware on the mouse itself.
monke
razer just trash bruh