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HP Laptop Starts but No Display | Black Screen | HP Support

HP Support
2024 ж. 19 Мам.
5 267 833 Рет қаралды
Жүктеу

In this video, you will see how to fix an HP laptop with a black screen. If you can hear the fans and hard drives when you turn on your laptop but the screen remains black, follow the steps in this video to try resetting the laptop. Learn how to check the video card, recover the BIOS, and reset the memory modules.
Chapters:
00:00 Introduction
00:13 Reset the Laptop
00:56 Connect an external monitor
01:54 Recover the BIOS
02:35 Reseat the memory modules
For other helpful videos go to / hpsupport .
More support options for your HP device are available at hp.com/support.
For step-by-step guidance, connect with our Virtual Agent: virtualagent.hpcloud.hp.com/?...
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About HP:
HP Inc. creates technology that makes life better for everyone everywhere - every person, every organization, and every community around the globe. Through our portfolio of printers, PCs, mobile devices, solutions, and services, we engineer experiences that amaze.
This video was produced by HP.
HP Laptop Starts but No Display | Black Screen | HP Support
• HP Laptop Starts but N...

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  • been repairing laptops for 12 years and i can honeslty say ive seen most problems coming from HP laptops.

    @amwartwork@amwartwork4 жыл бұрын

    • I can agree to that I bought a hp laptop and it's only 3 months and this happens and by the way what about Dell ?

      @dawnbunty7@dawnbunty74 жыл бұрын

    • Hi bro , I have a problem my hp probook 4530s laptop, every time I want to install the video card driver the laptop monitor get black and after couple minutes it's shutdown it self... I tried different OS (win 10 , 8.1) and the problem still.

      @ghostm2962@ghostm29624 жыл бұрын

    • I've had a HP laptop for Years now, It just got reseted a Few months ago. And now the screen is black, And nearly Impossible to fix. None of these are working.

      @sxnqt386@sxnqt3864 жыл бұрын

    • HP is bad I’m getting a Lenovo

      @raybeam4@raybeam44 жыл бұрын

    • My hp stream laptop won't turn on. Black screen. No battery removal... Cap locks blinking... Pls HELP!!!!!!! It's only 5 months old...

      @misscnn7379@misscnn73794 жыл бұрын

  • This wouldn't happen if you made good computers

    @JackDrews@JackDrews4 жыл бұрын

    • PugTasticFilms Oh dang 😂

      @vourtical5858@vourtical58584 жыл бұрын

    • Burn

      @rangergamer5599@rangergamer55994 жыл бұрын

    • At least they show us steps if it did happen

      @sabelleb6339@sabelleb63394 жыл бұрын

    • it happens to all computers made by any company not just HP and also everything will come to the death or problem time include human, cars, planes, phones,animals, TVs and so on.....

      @Justice_Akbr@Justice_Akbr4 жыл бұрын

    • Buy a dell

      @JackDrews@JackDrews4 жыл бұрын

  • I don't know why people are being so negative. That last step worked for me! Fixed it without the help of any technician! Thanks for the help!

    @genuinelykurius@genuinelykurius2 жыл бұрын

    • +Gautam Kalyankar Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • The videos on laptop problems fixing is something amazing. I salute all those who post such videos. May your tribe increase.

    @sheelasatyanarayan9062@sheelasatyanarayan90628 ай бұрын

  • the fact that hp support is answering questions on youtube shows just how riddled with problems their quality assurance is.

    @bingeplanet4463@bingeplanet44634 жыл бұрын

    • Binge Planet They’re literally saying the same thing over again to every comment lol

      @MrIDGAF@MrIDGAF4 жыл бұрын

    • Lol

      @Jinkle@Jinkle4 жыл бұрын

    • Prabhnoor KAUR bro arent the hp omens good tho its been on microsoft for so much now

      @lol-ws6po@lol-ws6po3 жыл бұрын

    • @@lol-ws6po hello again

      @MatrixamYT@MatrixamYT3 жыл бұрын

    • Matrixam hello again

      @73ttda42@73ttda423 жыл бұрын

  • I don't understand why a laptop will just randomly not show, a new laptop that cost 999.99, what kind of thing is that

    @maxwell2.094@maxwell2.0944 жыл бұрын

    • +Maxwell 2.0 thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport4 жыл бұрын

    • Maxwell 2.0 same thing with me also a new laptop n costs $1000

      @jbj7799@jbj77994 жыл бұрын

    • @Mohan Sandal spent 1600 on spectre 360, sent it in to service center 2x for black screen issue upon wakeup, spent hours wiping and reinstalling everything, nothing fixed, updated everything, reinstalled os so many times, still have to reboot computer all the time because HP sells shit.

      @zylonandtamponhead@zylonandtamponhead4 жыл бұрын

    • zylonandtamponhead I bought an hp computer for $1200 7 years ago and it still works today like brand new

      @Poydra@Poydra4 жыл бұрын

    • @@Poydra there's an exception to every rule..

      @zylonandtamponhead@zylonandtamponhead4 жыл бұрын

  • Never have I been happier to hear my laptop fans running and letting me know the laptop is working.

    @marufhassan634@marufhassan6347 ай бұрын

    • This just happened to me, the fan is running fast but the screen is still not showing anything.. will it ever come on??? how did you fix yours???

      @TsarOfRuss@TsarOfRuss14 күн бұрын

    • @@TsarOfRuss The first solution worked for me

      @marufhassan634@marufhassan63414 күн бұрын

  • The first tip really helped me in one try, really helps. Thank you for this!

    @rosenaelacson8397@rosenaelacson8397 Жыл бұрын

    • Hi Rosenae, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

    • @@HPSupport if none of these steps worked, what should i do??? my dad needs it for work and he doesnt know yet about what happened to the laptop.

      @what-bd3hh@what-bd3hh Жыл бұрын

    • ​@@what-bd3hh rip

      @Pantelos125@Pantelos125 Жыл бұрын

  • I've had that problem with my mom's HP laptop 8 months ago and that fixed it right up, thanks HP for this helpful tutorial

    @MigTheFalz@MigTheFalz2 жыл бұрын

    • +Miguel Falzon Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport2 жыл бұрын

    • @@HPSupport HAITCH PEA

      @MigTheFalz@MigTheFalz2 жыл бұрын

    • Also what is up with the + synbol instead of an @ symbol on my name, this isn't 2013 with Google+

      @MigTheFalz@MigTheFalz2 жыл бұрын

    • @@HPSupport Hello there, pls help me fix mine, it won't back on display the screen while the rest is working, n my HP model is 15-f272wm, can you help me pls?

      @yohannesmulugeta3744@yohannesmulugeta3744 Жыл бұрын

  • For those of you on the BIOS update part, just a quick fyi, the video says 40 sec, but mine actually took a couple minutes. after the 40 sec i thought it just didn’t work so i left and went upstairs, a couple minutes later i saw it had started to reboot, and now works perfectly fine, so don’t get discouraged if it doesn’t work after 40 s. Great video!

    @ixta3243@ixta32434 жыл бұрын

    • +Ixta I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

    • You are a life saver, it took around 10mins. I suppose it varies based on the model's processing power and the cheap ones (~300€/$) take way more than 40seconds.

      @phoenixfourth3847@phoenixfourth3847 Жыл бұрын

    • Mine took 2 seconds😆

      @addractiveyeji908@addractiveyeji9083 ай бұрын

  • The Bios recovery (B+Win+power) did the trick. I've been repairing computers for a while and it's one of the first time this works lol I almost fell out of my chair. Thanks!

    @davidpepin3017@davidpepin3017 Жыл бұрын

    • Hi David, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

    • I tried that and its just stuck at 50% for an hour and it eont turn off help

      @Niallhoran-kn7zq@Niallhoran-kn7zq10 ай бұрын

  • Thank you, thank you this is the only thing that helped me get it back after trying other tips that did nothing. I hadn't used my laptop in a long time and when I did I had forgotten my password and in the process of verifying my ID I accidentally hit something when my computer was trying to slide off my work surface. So happy to have it back.

    @meiraloraduncan8953@meiraloraduncan89535 ай бұрын

  • It only took 1 min of following the instructions in this shirt but sweet video and my laptop is working now! Thank you HP support! No more black screen and it only took a few seconds and didn’t have to pay anyone to fix it for me!

    @obeewankanobee4351@obeewankanobee43513 жыл бұрын

    • +oBeewan kanoBee I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

  • I can’t believe you’re monetizing this video. True example of making a problem and selling the solution.

    @usmanahsan7156@usmanahsan71564 жыл бұрын

  • I skipped step 1 thought that it will not work. But later I tried it and it worked. Thanks HP ❤

    @ultradarkbeast@ultradarkbeast6 ай бұрын

  • Thank you! The third step worked for me.

    @MockingBirdGotU@MockingBirdGotU7 ай бұрын

  • Thank you for this video. I removed the RAM and inserted them back just like you did and that solved the problem. Now my screen is back on and everything is working fine. Kudos to you

    @ibrahimoladipo1547@ibrahimoladipo15473 жыл бұрын

    • +Ibrahim Oladipo I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • I changed my Ram and my laptop on but didn't boot. I removed the new Ram and put back my old Ram. Still the same thing, it's blank. What can I do to solve this issue

      @Chinny_Emma@Chinny_Emma9 ай бұрын

  • Thank you! Working from home and got the black screen this morning. I appreciate this fix on here, as I didn't have to call in and wait on hold.

    @ShannonPoolNay007@ShannonPoolNay0074 жыл бұрын

    • +Shannon Pool I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

  • Thank you so much. This video helpsme fix my new hp laptop. When i pressed the windows and B keys and power. Bios popped up and that's it! It works! God bless your knowledge to share it with us.

    @magdalene1262@magdalene1262 Жыл бұрын

    • Hi Mimi, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • I spent all day trying to figure out what happened to my pc......then I saw this video went all the way to step 4.lost hope at this point....I switched the ram sets......now it works...thank you so much🙏🙏🙏

    @leviak835@leviak835 Жыл бұрын

    • Hi there, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Really helpful, i can resolve my issue... thanks a lot!! I restarted the BIOS and my laptops comes to work perfectly!!

    @ed1777@ed17773 жыл бұрын

    • +Edgar Sanchez Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport my laptop has got some noise after clicking restart, is this normal?

      @joannechanchengwei317@joannechanchengwei3172 жыл бұрын

    • My Bios reset but the screen is black again

      @ModernJewelryMakers@ModernJewelryMakers2 жыл бұрын

  • That fixed it, thanks. I like the older PCs. Much less hassle.

    @anpsteph@anpsteph5 жыл бұрын

    • +Ess I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport5 жыл бұрын

  • Removing and reinstalling the internal battery fixed my issue. Thank you!

    @lukemcgarr6127@lukemcgarr612718 күн бұрын

  • Reinstalling the memory solve the problem for me! Thank you very much! I had this problem after replacing the bottom case of the laptop.

    @marcelvarela3706@marcelvarela3706 Жыл бұрын

    • Hi Marcel, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • we cant do this everyday and recently my online classes (due to covid-19 virus )were going on and the screen went blank and black. And it is a brand new hp laptop . This is totally annoying and demotivating.

    @nischith8579@nischith85793 жыл бұрын

    • +nischith thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport I need help my laptop saying no bootable device insert boot disk

      @roshelleirving4713@roshelleirving47133 жыл бұрын

    • Same with me sis/bro

      @rxtelll@rxtelll3 жыл бұрын

    • Thank you..... Thank you so much for your support

      @tejaswiniadakurkar1844@tejaswiniadakurkar18443 жыл бұрын

    • Your link is really helpful

      @tejaswiniadakurkar1844@tejaswiniadakurkar18443 жыл бұрын

  • I completed the first step, just before plugging into an external screen, and it worked! Thank you.

    @marccushing1724@marccushing17243 жыл бұрын

    • Yes, same for me step 1 fixed it

      @tahasiad@tahasiad3 жыл бұрын

    • +Marc Cushing Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport mine didn’t work and my hp laptop does not have a removable battery:(

      @nastycheseseses9195@nastycheseseses91952 жыл бұрын

    • @@HPSupport by doing the first step Will it lose memory

      @m7razeen50@m7razeen502 жыл бұрын

  • Thank you so much. I got my computer fixed. The video is so simple for me to easily understand. Thank you so much for this valuable video. ❤

    @Shoppy_ShoppyGirly@Shoppy_ShoppyGirly Жыл бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thank you so much for this video I am completed 3rd step and my laptop is working now 🙏

    @alimshaha1234@alimshaha12342 жыл бұрын

    • +Alim shaha 123 Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • The third step helped me a lot. Couldn’t be able to start the screen but now I can. Thanks mate

    @confusion7074@confusion70742 жыл бұрын

    • +C O N F U S I O N Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport2 жыл бұрын

  • Definitely saving this bruh, had to find a good video before class started, this one is just amazing, first 27s in the video and it already helps 🙌🏾🙌🏾

    @vlux9756@vlux97562 жыл бұрын

    • +VLux Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • Recovering the Bios worked. You just saved my day! Yhank you. ❣️😘

    @glenalejo256@glenalejo2569 ай бұрын

  • U saved my life I was fricking out and scared that I might have accidentally deleted all my mom's work from her laptop but now the laptop works perfectly good

    @chloe1826@chloe18262 жыл бұрын

    • +Chloe The first Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • I will never buy hp laptop again

    @mikzikomax1851@mikzikomax18514 жыл бұрын

    • +MikZiKo MAX thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport4 жыл бұрын

    • HP Support It didn’t work. Your product is garbage just like you.

      @putinsneighbor8351@putinsneighbor83514 жыл бұрын

    • my lenovo laptop like this too its not from hp lol

      @NatureSpirit6@NatureSpirit64 жыл бұрын

    • PUTIN'S NEIGHBOR actually no ur talking to yourself

      @evieasmrandentertainment463@evieasmrandentertainment4634 жыл бұрын

    • HP Support shut up

      @seinensky5473@seinensky54734 жыл бұрын

  • You are genuis. Omggggggggggg. We literally freaked out. Tried every step of yours. Came to the last step. So freaking frighten. But after doing the last step. Omg. My laptop started working. Thank you so much❤

    @radhatulsian7715@radhatulsian77153 жыл бұрын

    • +Radha Tulsian Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

  • I thought it won't work at first but in step 1 itself it came sir, very thanks for this useful video

    @nishanthselvam8277@nishanthselvam82776 ай бұрын

  • Step 3 worked for my HP Paviliion x360 laptop. Held Windows, B button, and Power button for 1 second, and 30 seconds later the BIOS image screen popped up. Thank you HP!

    @deankindig316@deankindig3164 жыл бұрын

    • +Dean Kindig I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

    • what do they mean by connecting laptop to wall outlet. can u explain

      @danishahmed8312@danishahmed83124 жыл бұрын

    • @@danishahmed8312 the charge cable but in the wall , watch the video

      @Dracula.25@Dracula.254 жыл бұрын

  • Thanks for the video. It helps me to solve the issue regarding the black screen issue during these lockdown days 😍

    @shafeeqck@shafeeqck4 жыл бұрын

    • +Shafeeq Haris I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

  • Thank you so much, the video worked, i was able to fix my laptop. And i even used the fourth or third method

    @oghoghoprincessomoragbon911@oghoghoprincessomoragbon9119 ай бұрын

  • Thanks, the window, B and power button at the same time worked for me. Thanks

    @carynking4804@carynking48045 ай бұрын

  • I can't believe it, My laptop woke up at last from deep sleep! Now, I'm waiting till everything goes back to normal - I'll keep you updated on this anyway...many thanks guys!

    @monanteza7@monanteza73 жыл бұрын

    • +Mon Anteza Please let us know how it goes.

      @HPSupport@HPSupport3 жыл бұрын

    • Can you give us an update now? What happened to your laptop?

      @dawisdidreymonetkesia7849@dawisdidreymonetkesia78493 жыл бұрын

    • Yet another BOT

      @victorhugovelazquezmartinez@victorhugovelazquezmartinez2 жыл бұрын

  • Thank you this happens every now and then when I've worked it a bit too hard i would be on my gaming computer but unfortunately its motherboard fried

    @Nova_Shiny@Nova_Shiny4 жыл бұрын

  • Thank you so much, this method recovered my laptop : Power button + windows key + B

    @youle92id@youle92id Жыл бұрын

    • Hi Issouf, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Oh you genius. I have acer but it's still works. Thank you from the bottom of my heart.

    @rp-455@rp-455 Жыл бұрын

    • Hi there, thanks for contacting! We are delighted to hear that it is working! However, the steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • I kept my laptop on sleep mode and forget to shut it down , and didn't use it for a month and few weeks ago I wanted to attend my class it didn't start I tried literally everything but nothing worked , my parents didn't knew Caz if I tell them they will remove me from the house 💀 Because it's a new laptop....THE 3RD STEP CHANGED MY LIFE I LUV THIS AH THANK YOU SO MUCH

    @rxtelll@rxtelll3 жыл бұрын

    • +Kim Seokjin I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • I did that same (sleep mode but not shutting down) but for like few days cause I didn't want to lose my unfinished assignments :DD now the screen's black and my exam week just started :D nothing seems to help lol Update 11.05.2021 I just got my computer back from a repair. The whole mainboard had to be changed :DD

      @mxnoname@mxnoname3 жыл бұрын

  • I’ve only had my laptop a week and it’s already having this issue! You’re obviously not testing your products before you sell them!

    @christophern7921@christophern79213 жыл бұрын

    • +Christopher N thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport3 жыл бұрын

    • A week???

      @cr-zq8qn@cr-zq8qn3 жыл бұрын

    • @KingofRoblox X SAME DUDE

      @dracul1naa@dracul1naa3 жыл бұрын

    • @@HPSupport hi hp my 15dc1088nr omen laptop turns on but it is just a black screen. do you have any suggestions

      @2saw@2saw3 жыл бұрын

    • One month and got prob...sister just buy lenovo yet more faster,windows display much quicker,more lighter weight and more cheaper. HP HP..i guess ur printer only good

      @TheAbangz@TheAbangz3 жыл бұрын

  • Thanks A Lot 😊 When I Hold Power Button For 10 Sec. My Laptop Turned on 💪💕

    @0G0491@0G04917 күн бұрын

  • This video was a HUGE help!! Thank you!

    @randywelch8265@randywelch82653 жыл бұрын

    • +Randy Welch I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

  • I saw a lot of hate comments and the guy replying is so chill 😔💔

    @arkdxb3316@arkdxb33163 жыл бұрын

    • I'm gonna tell him

      @humha7613@humha76133 жыл бұрын

  • Thanks a lot! I got my screen showing up after disconnecting the cable and holding the start key for 15+ seconds. I didn't remove the battery because the battery wasn't removable through the latches. To further add, I was using the laptop for the first time in 3+ months. I had dual boot Windows+Ubuntu installed, and after I switched it on, it ran the routine checkdisk task.

    @AliHamza23@AliHamza23 Жыл бұрын

    • Hi Ali, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • our hp laptop now is working after following this tutorial actually after the first step execution! thank you

    @Mj-qm3vz@Mj-qm3vz Жыл бұрын

    • Hi Maegan, thanks for contacting! We are delighted to hear that the video has helped you fix the issue. If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Excellent, bios reset worked for me. Thank you thought I had lost 4 years of data

    @adm75a@adm75a4 жыл бұрын

    • +Adam Miles I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

  • Thank you so much, reseating the modules helped me out

    @NotoriousMohamed@NotoriousMohamed5 жыл бұрын

    • +Shiretoko I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport5 жыл бұрын

    • What do you mean reseat the modules? i have a brand new HP chromebook 14 inch and it blacks out. Thanks for any Tips you have?

      @easye5653@easye56534 жыл бұрын

  • OMG THIS PERSON NEEDS A CROWN THANK YOU SO MUCH THIS HELPED!!!!!!

    @hihi8781@hihi87812 жыл бұрын

    • +Hi Hi Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • It literally worked 🎉❤ Thank you hp is my favourite laptop company❤🎉😂

    @UnweptFACTOR@UnweptFACTOR5 ай бұрын

  • Thank you so very much! This was by far the most user-friendly version of help I have found in a long while. I was able to fix my son's computer in time for his online class tonight. I am grateful.

    @shanisestevens2526@shanisestevens2526 Жыл бұрын

    • Hi Shanise, thanks for contacting! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

    • @@HPSupport weeaeaeeaeaeaeeeeeeaeaeeaeeaeeeaeeaeeaeaaeaeeeeeaaeeaeeeaeeee

      @raylenemuhammad3530@raylenemuhammad3530 Жыл бұрын

    • @@HPSupport my laptop is still not on

      @anshbarve@anshbarve Жыл бұрын

    • @@HPSupport my issue is not fixed

      @anshbarve@anshbarve Жыл бұрын

    • @@HPSupport I feel like my motherboard is dead

      @rupadebnath3581@rupadebnath3581 Жыл бұрын

  • Thanks so much for this. Had the issue this morning, and the final step worked for me.

    @kayodeoke4041@kayodeoke4041 Жыл бұрын

    • Hi Kayode Oke, Thank you for your post and interest in our product. We appreciate your time you have taken to contact HP Support. Your appreciation and feedbacks, helps us to get motivated and energized to assist customers. We are here to help you with your HP Product and related queries. If you require additional assistance, Feel free to contact us anytime for any HP Product support. In case you want to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link:- www8.hp.com/us/en/contact-hp/ww-phone-assist.html Regards Vignesh-HP Social Media Support

      @HPSupport@HPSupport Жыл бұрын

    • Did u lose ur files ..???

      @isaackobani3306@isaackobani3306 Жыл бұрын

    • @@isaackobani3306 No I didn't.

      @kayodeoke4041@kayodeoke4041 Жыл бұрын

  • Thanks HP for this amazing Video. It solved my problem even though I use a Lenovo Laptop. 👍🏻

    @iiBaderEN@iiBaderEN Жыл бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! However, the steps mentioned under the video are tested on HP computers. We would not be able to comment whether it would work on other brands. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thank you very much for making this video to helping people around

    @shahzaibsaeed7156@shahzaibsaeed71569 ай бұрын

    • Hi Shahzaib, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu-HP Social Media Tech Support

      @HPSupport@HPSupport8 ай бұрын

  • Very helpful video! I did not think there was hope for my laptop.

    @petronelouw9804@petronelouw98042 жыл бұрын

    • +Petroné Louw Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport2 жыл бұрын

    • Me too to be fair. 👍 Though my laptop from day one was never right, fault with regards the battery too, I've to have it plugged in literally all the time for it to work. 🙈🤔

      @phlhoran12396@phlhoran12396 Жыл бұрын

  • Step 1 worked for me, thanks a lot. Thumbs 👆. Liked & subscribed.

    @niroopj1940@niroopj19405 жыл бұрын

    • +Niroop J I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport5 жыл бұрын

  • First step save me alhamdulillah. Thankful for support

    @user-ch9np2uj6c@user-ch9np2uj6c8 ай бұрын

  • The first step worked for me. Thanks, very helpful.

    @afrobyann9959@afrobyann9959Ай бұрын

  • Thank you sooo much for helping me in start up of my laptop

    @dharitrichakrabarti6208@dharitrichakrabarti62085 жыл бұрын

    • +DS LAND I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport5 жыл бұрын

  • Just bought mine, now watching this after 1 boot. wtf

    @josh4735@josh47354 жыл бұрын

    • +Josh thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport4 жыл бұрын

    • @@HPSupport It did't help !!!

      @ahmedyassin9275@ahmedyassin92754 жыл бұрын

    • HP Support it does not work for me all these steps don't plz have u got another way

      @SpizNitrate@SpizNitrate4 жыл бұрын

    • @@SpizNitrate took mine back and bought another brand.

      @josh4735@josh47354 жыл бұрын

    • Yes jus had mine for 4 months and it won't come on. Blank screen 🥺

      @orrjam1@orrjam14 жыл бұрын

  • Wow.. Step one and the issue is solved,..... Thanks magic man ❤ subscribed 🎉

    @nafisatasnim7148@nafisatasnim71485 ай бұрын

  • I’m so upset! My laptop just randomly started tripping then now I can’t get off the black screen at all

    @janealvarez6216@janealvarez62164 жыл бұрын

    • +Jane LikaDiamond thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport4 жыл бұрын

    • HP Support mine isn’t the same type of laptop as in the vid it’s charging yet not opening

      @Nawalsamer04@Nawalsamer043 жыл бұрын

    • What happened u fix it ? What was the problem?

      @thefakezoro4882@thefakezoro48823 жыл бұрын

    • @@thefakezoro4882 I ended up taking it to a tech and he told me it was the hard drive. He fixed it for $20 😂 hp support sucks

      @janealvarez6216@janealvarez62163 жыл бұрын

    • @@janealvarez6216 same it was the hard drive

      @thefakezoro4882@thefakezoro48823 жыл бұрын

  • "If screen remains blank, then threw it off window"

    @Assassin-bc1pn@Assassin-bc1pn3 жыл бұрын

    • +A_ Assassin thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport STOP COPYING AND PASTING THE SAME REPLY

      @rudrakumarsingh2369@rudrakumarsingh23693 жыл бұрын

    • @@rudrakumarsingh2369 its a bot.

      @ServerPanic@ServerPanic3 жыл бұрын

    • @@rudrakumarsingh2369 beep boop, its a bot

      @bagel9141@bagel91413 жыл бұрын

    • For more information for hp laptop watch out this link : kzhead.info/sun/oMiegKd6e3h_rWg/bejne.html

      @laptopdr@laptopdr3 жыл бұрын

  • Very good information 👌👌👌👌 now its working my laptop, I press n hold 15 seconds the power button, then problem solved, thanks for your video 👍👍👍

    @DileepKumar-rg9ug@DileepKumar-rg9ugАй бұрын

  • Thanks! Recovering the Bios did it for me.

    @halkufahl9845@halkufahl9845 Жыл бұрын

    • Hi Hal, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • omg omg omgggg thank youuu 😭❤❤❤❤💀😭 I can't believe it actually worked..

    @LivingWithYensane@LivingWithYensane3 жыл бұрын

    • +sweet. xenn Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • me too its really worked and thank you very much

      @mangaldeathstairs7142@mangaldeathstairs71423 жыл бұрын

  • When I open my laptop, it appears the loading screen and takes forever ,and then nothing happens.

    @youssefabbas39@youssefabbas394 жыл бұрын

    • +Joe Abbas Jr thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport4 жыл бұрын

    • The same thing is happening to me. And this video does not help

      @gusdabus9895@gusdabus98954 жыл бұрын

    • U have to do startup repair to fix it

      @sabeenhaider7993@sabeenhaider79934 жыл бұрын

    • Mine tok

      @huttonmthaira2252@huttonmthaira22524 жыл бұрын

    • Prabhnoor KAUR jeez man calm down

      @Ju1iusX2@Ju1iusX24 жыл бұрын

  • I am trying to help a friend getting an old dead HP laptop to start. The first tip helped me fix it!

    @thomassandstrom9817@thomassandstrom981718 күн бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

      @HPSupport@HPSupport18 күн бұрын

  • Thank you. Your instructions have got me going again

    @helenj7812@helenj7812 Жыл бұрын

    • Hi Helen, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thank you so much The first step worked The best

    @axelandru_yt4414@axelandru_yt44144 жыл бұрын

    • +Axelandru_yt I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

    • M

      @moumenmohamed904@moumenmohamed9044 жыл бұрын

  • The first step worked for me, thanks man :)

    @PuppetOnions@PuppetOnions4 жыл бұрын

    • +Joline Taylor I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

    • HP Support Help! i have an envy notebook and i was playing the sims 4 and it frozen for a few minutes. so i pressed on the power button for 5 seconds. what else should i do?

      @soccermom6456@soccermom64564 жыл бұрын

    • @@soccermom6456 press ctrl+alt+delete this will open task manager and click on sims 4 (in the task manager)And end task this will work 100%

      @ATTORNEY380@ATTORNEY3804 жыл бұрын

  • Be happy because our hero is here Thank you my laptop was dead for more than 7 yease and now it is back to its life thanks bro god bless you

    @rachith222@rachith2225 ай бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Regards, HP Support

      @HPSupport@HPSupport5 ай бұрын

    • Bro I have a doubt How do you know my issue in the laptop

      @rachith222@rachith2225 ай бұрын

    • The video is for notebook with black screen. Regards, HP Support

      @HPSupport@HPSupport5 ай бұрын

  • Thank you, i resolved this problem, very helpful video

    @jutt40d@jutt40d8 ай бұрын

  • Thank you so much for this video! I had to do everything to the end before my laptop would fix itself, but it WORKED!!!

    @samsmom400@samsmom4004 жыл бұрын

    • +you are my sunshine I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

  • THANK YOU SOOO MUCH!!! IT RELLY HELPED!!!! I thought my compiuter was dead and after doing the fist step it turned on!!!! I'LL SUBSCRIBE YOU RIGHT NOW!!! THANK YOU SO MUUUCHH!!!!

    @yoshikon_riko463@yoshikon_riko4633 жыл бұрын

    • +Hellen's world I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

  • Thanks HP Last Step Is Working ❣️❣️. Love From India 💖

    @slkrishnayt@slkrishnayt11 ай бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport11 ай бұрын

  • Thank Dear, I was in trouble and your solution to connect to TV was not at all triggered in my mind and your video helped me

    @manohardhond9966@manohardhond9966 Жыл бұрын

    • Hi Manohar, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thanks! This helped a lot and was explained very well. Just in time for online learning

    @themobfighter6968@themobfighter69683 жыл бұрын

    • +The Mob Fighter Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport hello the method of removing battery and plugging the power connection (on the second time laspse)worked for me but i have removed the battery what to do with it? shall i reinstall it?or just leave it ? too many questions

      @srijanadh2303@srijanadh23032 жыл бұрын

    • @@srijanadh2303 Easy... Step 1: Break your phone Step 2: Replace your phone Step 3:

      @user-nf1bz3sn4z@user-nf1bz3sn4z2 жыл бұрын

    • Same. Do I put battery back in?

      @Statusuk@Statusuk2 жыл бұрын

    • @@srijanadh2303 the battery keeps the laptop alive if you disconnect it so you can just leave it like that if you won't disconnect it but if you want plug it in

      @dear3sotto418@dear3sotto4182 жыл бұрын

  • Thanks. This is useless. Just lost an afternoon of work

    @jabilda@jabilda5 жыл бұрын

    • +BBQ&Bikes Use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed

      @HPSupport@HPSupport5 жыл бұрын

    • confirmed: useless! I'm done with HP

      @fordprefect7779@fordprefect77793 жыл бұрын

  • Thanks... My laptop problem resolved by 1st step only

    @saharshyadav1497@saharshyadav14972 ай бұрын

  • wow, I had a blank screen and was having a panic attack because I can't afford to fork out £800 for a laptop and tried windows and b key and it worked. you have no idea how happy and relieved I am, god the power of internet! thank you

    @Capricorn197530@Capricorn1975302 жыл бұрын

    • +Muse Magritte Glad to know that the video has helped you fix the issue!!

      @HPSupport@HPSupport2 жыл бұрын

  • This was incredibly useful thanks!

    @Beckers0115@Beckers01153 жыл бұрын

    • +ToyBeck You're most welcome.

      @HPSupport@HPSupport3 жыл бұрын

  • This worked immediately. By the time tech support called back, my laptop was already fixed 🤣 Much gratitude

    @iamthatiam1618@iamthatiam1618 Жыл бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thanks you so much it works and ur the best company of laptop love you hp company u have great team for laptop solution

    @neupanegaming8440@neupanegaming8440 Жыл бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Thanks bro this really helped me out. It booted again ~ you have my deepest gratitude.

    @3kus@3kus Жыл бұрын

    • Hi Drikus, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • Mine has inbuilt battery 🔋So I just turned it off and waited for some minutes before turning it on. It worked.

    @special1_28@special1_284 жыл бұрын

    • Mine isn't

      @wajihaimran3564@wajihaimran35644 жыл бұрын

    • Wajiha Imran might should get that fixed then lol

      @beverlyjefferson7308@beverlyjefferson73084 жыл бұрын

  • I have tried the first step and it work! Thank you :)

    @hnhsam2438@hnhsam24383 жыл бұрын

    • +Heyy Hannah I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

  • ctrl window b worked for me. Many Thanks.

    @user-ou8iu8ys5v@user-ou8iu8ys5v8 ай бұрын

  • Thank you so much i was so worried about the documents and assignments in my computer

    @franckeric3674@franckeric3674 Жыл бұрын

    • Hi Franck, thanks for contacting! We are delighted to hear the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

      @HPSupport@HPSupport Жыл бұрын

  • THANK YOU SO MUCH!! 🔥🔥

    @-hyperemily5639@-hyperemily56394 жыл бұрын

    • +- hyperemily I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport4 жыл бұрын

  • THIS SAVED MY LIFE, THANKS😭😭💜

    @jazsonderegger839@jazsonderegger8393 жыл бұрын

    • +Jasmin Sonderegger I am glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • Nice answer bots haha

      @victorhugovelazquezmartinez@victorhugovelazquezmartinez2 жыл бұрын

  • First step resolved the issue. Thank you HP!

    @KCCPHNARA_Jovie@KCCPHNARA_Jovie11 ай бұрын

    • Hi there, thanks for contacting HP Global Social Media Support! We are delighted to hear that the video has helped you fix the issue! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu_HP Social Media Tech Support

      @HPSupport@HPSupport11 ай бұрын

  • Thanks for ur support bros from this video my laptop got fix thanks love you hp

    @chapati_Gamer713@chapati_Gamer7132 ай бұрын

  • $800 for the computer it lasted 6 months, sent to HP they fixed it and it lasted another 6 weeks, sent to HP again had to pay $300 and it lasted only another 6 weeks. Needless to say, I will not be purchasing an HP laptop again.

    @trumainedean8283@trumainedean82833 жыл бұрын

    • Same

      @Martin-jl7dk@Martin-jl7dk2 жыл бұрын

    • +Trumaine Dean thanks for reaching out! I understand that you are experiencing a black screen issue on your notebook. I'll do my best to assist you. Please use this document to resolve an issue when the screen remains blank after turning on the computer: hp.care/2ou62ed Let us know how it goes.

      @HPSupport@HPSupport2 жыл бұрын

    • @@HPSupport copy and paste crap

      @gress991@gress9912 жыл бұрын

    • Same. Atleast yours lasted 6months.

      @mfonemana_uduak@mfonemana_uduak2 жыл бұрын

    • Hp laptop isn’t good

      @saminurrahmanrimon7176@saminurrahmanrimon71762 жыл бұрын

  • My laptop finally opened, thank you sm T^T

    @Ahnmina.s@Ahnmina.s3 жыл бұрын

    • +Kharmeena Vista Glad to know that the video has helped you fix the issue.

      @HPSupport@HPSupport3 жыл бұрын

    • @@HPSupport your computers are garbage make them work properly

      @igntv7232@igntv72322 жыл бұрын

  • Thanks a lot.. Windows+B+Power Button Works Perfectly

    @user-bq4wj6ss2y@user-bq4wj6ss2y10 ай бұрын

    • Hi Jaydeep, thanks for contacting HP Global Social Media Support! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Akhil_HP Social Media Tech Support

      @HPSupport@HPSupport10 ай бұрын
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