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For National Public Safety Telecommunicators Week I trained with the @SouthMetroFireRescuePIO 911 Communications Center to see what it takes to be a 911 dispatcher.
Special thanks to Eric Hurst at South Metro Fire Rescue for making this episode possible! Be sure to subscribe to the SMFR KZhead channel to learn more about the amazing work they do.
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Directed by Garrett Kennell ► / garrettkennell
Edited by Silas Orteza ► www.silasorteza.com/
Production Coordinator - Iris Sullivan
Assistant Producer - Carissa S.
Director of Photography - Kevin Stiller ► www.kevinstiller.com
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SUBSCRIBE so you don't miss these upcoming videos: - I Tried SWAT Academy - I Tried Flight Attendant Academy - I Tried the U.S. Army - I Tried Cheerleading :) GET READYYYY !!!
yo
ok
Those videos sound do fun! I can’t wait
Can you trie airsoft?
Can't wait these sound great!
“Sometimes we are the last voice a person hears.” And the sound of that person’s final breath never leaves us.
🥲
Ok
@@iTox1cc Ok.
Rip
@@j5m1v8g It's arguably one of the most difficult jobs in the world with the toll it takes on them mentally. I wish the government would recognize this and appreciate the reality of being 911 emergency dispatch and gave the resources needed to help these people especially when it comes to mental health. They experience a near identical rate of PTSD to first responders and suicidal idealization more than doubled the rate of the general population it's 1 in 10 dispatchers and it is probably higher because the stigma behind admitting your mental health in dispatch not to mention the depression rates. The guy in the video is wrong about receptionists, 911 dispatch is classified as office personnel under emergency dispatchers. There was a push by a group in 2021 for a federal bill to give equal treatment benefits wise between emergency dispatchers & emergency responders I'm sure that is what he was referencing I'm pretty sure that bill failed, state & federal governments doesn't want to give these benefits because financial spending and certain politicians generally being corrupt greedy inhuman husks. Some state governments have given equal status, surprisingly Texas is one of those states Greg Abbott rarely becomes a human being sometimes.
“I’m so sorry to bother you”, that was so sad. No one should feel guilty for asking for help 🥺
A lot of elderly people are. It really is sad. We have to reassure them all the time.
I'm in EMS and a lot of people apologize for calling us out. Especially if they end up deciding not to go to the hospital. But it isn't really necessary. That's what our job is.
Lot of elderly people really don't like bothering others, even if they actually need help.
Yeah I called last year for a bad stomach ache and a fever. After I hung up, my stomach ache went away (I think from all the adrenaline when I made the call). When the ambulance showed up I kept apologizing cause I thought I called them for no reason. I ended up having my appendix removed the next day. So glad I called. They're there for a reason.
I live in Belgium and at two occasions I need to manage once with Police sended by 112 (911in Europe). I told the officers that I was sorry to bother them for nothing. They answered me that they prefer to move for nothing instead of a real incident. Second time, after trying other solutions, I had to finally call 112. And even if I knew their job, I could not stop myself to start my call with "I'm sorry [to have to call you] (...)". No matter the country, you're never proud when you call them. Even if you know, most of the time you won't be able to stop yourself to start with "I'm sorry (...)". And you're going to repeat yourself to the responders that you're sorry. A lot.
I passed the pre-employment test and I am interviewing for this job tomorrow. This video really shows how incredible these people are and I truly hope to be the one who helps people on their worst day!
I hope it went well
Any news on how it went? If you don’t mind me asking ofc
I wanna know too! @@AutumnKatto
How did it went :)
Are you working as a dispatcher currently? How difficult is the job itself on a scale of 1 to 10?
I’m 5 minutes in and I’m already fighting back tears. Absolutely blown away by what these people do and go through every single day!
Coming back after watching the whole video, man I should not have watched this on my period, full on bawling rn
@@laurenalice1806same
nah bros crying
😭😭 i cried when she started crying
@@sarahhchan same
My mom was a dispatching, she would come home crying some nights because of the stories they hear and the things she went through. One night we went to a awards ceremony and she had saved over 15 lives in her time working there for 3 years, and she had found 4 missing people. My mom is a hardworking woman, and I'm so proud of her!
Props to your mom!
W mom
W mom
W mom
So so proud
when he said "sometimes we are the last voice a person hears" it really changed my prespective on what they do and how crazy it can be. thank you 911 dispatchers !
My mom is one and it is a very tough job especially when kids don’t make it through the situation. It’s crazy hearing what she has to hear and go through. Dispatchers are very under appreciated by the government and it’s so sad to hear because they are really the ones saving people by making the right decisions and staying calm.
Had a coworker last week talking to someone in a crash and that car was hit by another car. My coworker was the last voice that caller heard. And that's just one call in a night.
My soul was in pain from it
I don’t know how they do it they are so brave!
Why would you say that
my mom is a dispatcher, she’s come home in tears multiple times because of things she’s heard on her shifts
I’m a fireman myself and hearing this made me tear up myself because sometimes we get caught up in what going on we don’t take a moment to realize the impact it has on not just those who are directly involved but us as first responders. Having a kid my self it is an amazing thing.
I came here for 911 dispatch and left knowing how to deliver a baby…I needed this
YO Austen i love u, u r my inspiration love ya
Haha, big fan!!! Edit:OMG IM SECOND
Oh is this austen,I am a big fun
@@imurbiggestfan7187 love you too pal
@@gamingkitkatyt HELLOOOO THANK YOUUU
"Just a receptionist" is quite an understatement for 911 dispatchers.
Police receptionist
@@bingletoncoochiesmith9138 You’re 10 if that’s what you think
@@Ron-DeSantis2028 perchance
I mean, they're *literally* THE first responder.
That's what we are classified as. Secretaries. It's ridiculous.
Wow I wasn’t expecting to cry while watching this video. The old lady calling in to say that she fell was so sad but then the way the dispatch handled the situation and was able to immediately dispatch help, that’s what brought tears to my eyes.
I was an emergency medical responder for 7 months. The call answering portion isn't the worst, it's dispatching the ambulances at the same time. It's so stressful. All of my respect to anyone who's able to keep this job long term. People are very impressive in emergency situations, I was very humbled.
What did you do after those 7 months?
I went back to the corporate world. People in the call center I was in were so miserable that they made every newbie feel like crap. It was a very very toxic env. and I'm not about that. I miss answering the calls and helping people tho :( @@Wuzzittstan
@@Wuzzittstanprobably go into therapy
As a firefighter, the dispatchers are the true lifeline. They're the first voice that a caller hears and they are the ones dealing with the worst moments of somebody's life, we've got a big respect for the dispatchers
What fire department?
I love to hear that❤️
@@kingchubbythe1541 well, even if they're homelles, it doesn't mean they're not that important. if it wasn't for really dumb reason, then I think the dispatchers are the life savers too.
@@evaaa6178 amen to that.
Thank you for your service! 😃
When the lady that fell on her knee and elbow said, “sorry to bother you.” It broke my heart, I’m glad the dispatcher made her feel calm and everything! ❤️
I have cerebral palsy and I have fallen many times. It's because of 911 dispatchers that I can live independently. They are the everyday unsung heroes who don't ever consider a call a bother, no matter its content. Because this is such a heavy topic and thread, I offer a bit of light humor. This is a true story: When I first moved to Florida from NYC where there are no snakes as far as I know, I saw a long black snake crawling towards me and my home. In a city girl panic, I called 911. Instead of laughing at me, they told me to call Animal Control and they gave me the number. When I described the snake not knowing whether it was poisonous or not, they took me seriously and we all had a chuckle when we ascertained it was a harmless garden snake that would be a welcome visitor because it would eat household pests. God bless all First Responders and keep them healthy and safe and God bless everyone they help.
Same! When she said that, I was so sad because she really needed help however, she still said sorry to brother you. Noooo, your emergency is just as important as everyone's else!
Tears
😭😭😭 I know right
dawdwa
Dispatcher behind you is standing there like a proud momma 🥰
I had a neighbor who was 911 dispatch. I always knew she was emotionally exhausted when she got off work. This puts that all into perspective. She's also a single mom. She's definitely a hero for our community.
These people are def not just receptionist. The amount of distress people can be in when they call 911 and they sit there listening in on people's worst moments and try to guide them through it until help arrives. Mad respect
@@dank3720 a receptionist answers calls. these people answers real life emergencies, sometimes life or death, and help people get through maybe the toughest moments they’ll ever have to go through.
@@NaeNaeFuller I used to be a receptionist, I had one lady come telling
@@dank3720 what similarities do they have besides answering calls?? Bc their calls are different. Go ahead since you know.
@@espinoza1987By definition a Receptionist is a "person employed to receive and assist callers and clients" which is kinda what 911 Operators do right?
@@delotrium6207 I highly suggest a ride along with your local 911 PSAP center. You can choose technical terminology and definitions all day but I can guarantee you that if you needed to call 911 for yourself or for your family you wouldn’t want a normal “receptionist” to answer your 911 call. A 911 Dispatcher does significantly more than just answer a phone call and what this video shows was just a small potion of that. A 911 Dispatcher goes through anywhere from 6-14 MONTHS of monitored training (not including specific ongoing yearly training and education from topics to domestic violence and bomb threats and so much in between), nothing like what say a dental office receptionist would do in a day. I challenge any regular receptionist to stay calm while listening to someone shoot themselves or someone else over the line, listening to a open line with a violent rape in progress while trying to locate an address to send help, or listen to a child’s last breath on the line while parents desperately try to revive them with CPR. California recognizes 911 Dispatchers officially as first responders along with police, medical, and fire responders. 911 Dispatchers can work up to 15 hours or more a day because of that classification. You don’t want a 911 Dispatcher that thinks the job is “just answering a phone” or “I am just a receptionist” answering YOUR 911 life and death emergency call.
I like how proud they are of their jobs. They're doing hard work that's probably stressful and sometimes traumatizing, but they know how important it is and seem so professional even in situations where most people would panic
911 Dispatchers are truly incredible.
Second
@@MichelleKhare You can say that again.
I love this comment. We need more of these kind of people.
I heard the 911 call of a woman who’s house was broke into, and in the call you could hear the person eventually rape her, and then at one point the woman stopped screaming as she was I believe stabbed to death. It was so hard to listen to…
You had me in tears in the last 911 call because my mom is a EMT and I just love that you try to show people that 911 first responders no matter if it’s dispatch EMT police or fire that they’re all here to help you and you’re just so great
Im so glad to see this! A lot of people don't realize how tough this job is mentally. My parents have worked in dispatch my entire life, and I have seen how it has mentally affected them. The fact that dispatchers are not technically counted as "first responders" really angers me. The job takes a lot mentally and unlike some other first responder jobs, there is not always closure on some calls, the call could have started as an ems emergency where the patient was in critical condition, and after the call ended a lot of times the dispatchers have no clue what the outcome of that patient ended up being. It takes a lot of courage and strength to do this job and I have the utmost respect for dispatchers, it is an extreme job and I am so thankful to live in a world with such amazing, bright, compassionate, and strong people. Thank you dispatch, first responders, and military.
My dad was a firefighter medic and you couldn’t be more right seeing or hearing what they do and they are just supposed to forget it next call mentally is one of the hardest things to do
I broke into tears when he said "sometimes we are the last voice that person ever hears". So much respect for these incredible individuals
Jesus loves you sm!!!!
@@JesusChristWonIm Muslim but I hope you had a good year the year is almost ending😙
@@KakaBawls I hope you have a great day too!!! I respect your religion completely and sorry if it sounds like I’m disrespecting it, but Jesus did preform real miracles that were impossible without Gods help, He also claimed to be the son of God, don’t you think God would have took away His powers if He “wasn’t” the son of God? Again I’m not disrespecting!
The fact that he has probably heard those people die on the phone makes me want to burst into tears. Truly the world's strongest.
hi
I just imagine this woman as a grandma telling her grandkids all the things shes done 😂😂 Its like Barbie with all her different jobs 😂
Literally 😭
Just without all the pink 😂
Thanks for the laugh
@@marysanchez4469 or the robot trapping her in her mansion
@@fairytoom there's a robot trapping her in a mansion??
The way I'm SOBBING over the poor old woman who fell. DONT APOLOGIZE HONEY YOURE HURT 😭😭
As someone who called emergency services 2days ago this is mind blowing even tho my call was nothing serious just car broke down and I spilled a lot of oil, but when I look back and I didin't know address where I was, I just explained surrounding and rough location and women on the call find out where I was in seconds, just mind blowing and fire truck came in under 2minutes.
those few seconds between her saying " is the baby crying " and then complete silence is probably the most stress full seconds in my life and im just sitting on my bed with some Cheetos. The fact that this scenario , this FAKE scenario brought you to tears is incredible
Yea I was on the edge of my seat. I wasn't sure what my reaction would be if the baby wasn't breathing/crying.
Wait that wasn't a real call?????
@@random_kid_on_youtube the police legit said that we have some actors there is no way they would let her do it as they said any call can happen so letting her be there is a big risk and can be really bad so taking a chance to maybe have someone's life at risk just for a youtube video is dumb
@@chewby9748 Yeah I was thinking the same that how they really allowed her to do this after just few hours of training. But I really missed that part where they said it so I was quite confused, because everything felt so real. Thanks for explaining😊
@@random_kid_on_youtube np :D
I love how seriously she takes these trainings. As a nurse, her paramedic one had me in tears. She shows the world how truly taxing these professions are.
this is my kingdom come this is my kingdom come
911 is about Twin Tower
@@davidarvingumazon5024what in the actual [bleep] is wrong with you they only call it that because idk
@@Hattingt0n tower go boom
From the son of a former firefighter medic thank you for what you do I know you rarely hear that
As someone that is Dive Rescue, nothing could get done without dispatchers. They save lives just as equally as those in the field. My partner also has dealt with having seizures and their ability to stay calm and help me work through the situation while also keeping me calm is super human.
Before this video I had no idea how hard dispatchers actually work. So I want to thank all of the first first responders out there. You guys are incredible and Michelle should be very proud🙂
"Should I try and push the baby back in?" was so funny and the operator in the back laughed! 🤣
if you dont want it then yes
@@YTGAMING-ws7iv just resets the timer i think
i laughed at that too
@@thesysop4998 idk why i laughed at your comment so hard
yeah the operator laughed then stopped herself right away 😭
Such an important story to tell. This must be such a stressful job.
No kidding. Thankful for these people
It can be, but it also can be extremely rewarding. 💙
It's massively stressful. Do you like marinating in your own adrenaline for the better part of a 8-12 hr day? Then, dispatch is for you!
It can be for sure. But some days it’s just second nature. Really depends on what kind of day it is and if there’s a full moon 😂
Their work is overlooked and undervalued.
As an EMS dispatcher for 8 years it is always good to see more people learning what goes into our job. Thank you.
im speechless. i think ive been underappreciating just how much dispatchers not only do for us but also the situations they have to deal with. these are truly some of the heroes in the shadows
The fact that she was stressed and emotional after 1 call shows how mental these jobs truly are.
My mom is one and it is a very tough job especially when kids don’t make it through the situation. It’s crazy hearing what she has to hear and go through. Dispatchers are very under appreciated by the government and it’s so sad to hear because they are really the ones saving people by making the right decisions and staying calm.
It is I myself can’t handle it mentally
im actually very happy they didnt let you do a real call. It's great you could do real stuff with the fire department and EMS and everything, but it makes me glad to know that the dispatchers understand just how important the brief time they have is. Being a paramedic means you still had other real medics with you, but any wasted time on a call could mean a death. So, massive respect to the office you went to for giving you this experience while respecting the gravity of their jobs. Thanks for doing this Michelle.
Was the call she did with the baby not real?
@@juanna8822 It wasn't, they said it was an actor speaking.
I'm also a medic. You know not everyone is cut out for this line of work. I have my favorite dispatchers. They are just better than others. I'm sure you already know this though 😉.
@@juanna8822 if it was real, there would definitely be a lot more screaming in the background lol
yea i was worried when i saw the title that she would be doing real calls
Michele that was unexpectedly emotional for me as well. I also was in tears as you finished telling them how to deliver their baby safely. It is normal human emotion in that interaction i assume. That was raw and scary and you did such a great job!!! Congratulations on helping deliver a baby by emergency and by telephone!! Wow! (And 911 dispatchers should DEFINITELY be considered as First Responders, i can't believe they arent being recognized as such automatically!) They have helped save my life numerous times over the years and got me the help i desperately needed asap! I have overdosed on different meds and was sent an ambulance and sent to hospital and got my stomach pumped which saved my life both times. Ive also had severely su*cidal reactions to antidepressants and scared of my own intrusive thoughts it caused me to have and was sent an ambulance and to hospital, then to a psych ward to help figure out i was having those bad reactions to meds and that saved my life. And I've had emergency situations from car wrecks to traumatic events in my life that 911 got me the appropriate police and ambulance dispatched. The 911 dispatchers are true life savers!!!
I've been dispatching for 10 years and I love it! So stressful but also very rewarding! Thank you for showing your support!
This made me chuckle. My husband called 911 when our baby came quickly. 😄 The dispatcher also said, "The baby will be slippery."
Stop
@@geraldbudd8656 ??
who knew she was reading off instructions from a computer 😂
@@deaaronfox5 I never knew that they did that. Makes a lot of sense. I’m sure there’s situations where they have to make stuff up on the spot though.
@@Moonwalker2923 yeah
This video made me remember that there is still humanity in this world, people who would risk everything to help someone. We need more people like this in this world, there’s not enough! Thank u all the 911 dispatchers you save the world without you there wouldn’t be anything, so thank u 🙏❤ 🙏
I have nothing but respect for 911 operators. I had to call 911 back in November, and I was under such insane adrenaline during the call, it took me 5 tries to even put in 911 into my phone, but thankfully after it was in, the order of things to say that I've had drilled into my head took over, and I was able to give my address and other vital info clearly for the operator. Drunk guy came flying down my road in his pickup truck, smashing into my neighbors car and then mine, and then continuing to try to get away. Thankfully his truck shit out, and he was too shit faced to get very far before neighbors were able to get control of him. Was a very emotional call for me cus it was my first car, one I hadn't even had for 6 months, just ripped away from me in seconds. I can't imagine the stress 911 operators go through daily if I was that stressed just making the call myself. Thank you!
You represented us well. As a dispatcher myself I am elated you showed parts of how our job really is. And don't feel bad for crying for your first child birth, I did on mine also. Luv ya ❤
Thank you so much for your service - this experience was so eye opening.
Im not a 911 dispatcher but I am an interpreter for 911 and my very first call was a birth... I was on that call for about 45 minutes because even though the paramedics got there quickly they still needed me to translate, I swear I felt like I had given birth myself that day. I'm not a colleague but I'm able to be on many of those calls in a daily basis, thank you for your service.
@@HablemosDeMelenas and thank you for your vital services as an intepreter
Any advice for someone who is in school for this job? I'm currently in my 2nd semester
@@alexandraclay5139Just know that this is one of the hardest careers one can take on, but can also be one of the most rewarding. You're going to have stress sometimes beyond belief. But the calls you get when you save a life are incredible. Most important thing is to always take care of yourself. This job is very mentally taxing so you will need to find healthy ways to decompress after very bad calls. I personally go home and work out with my punching bag. The best advice I can give is you'll have to find a way to let things go. You can't hold onto things, they'll eat you alive. Sometimes no matter how well you handle a call it ends badly. Good luck future headset warrior! You got this
I can't imagine how difficult being a 911 Dispatcher is. All the emotion and stress it can be. Very cool experience you had seeing it first hand.
Jr.6
Jr.6
Watch the guilty or last call really good movies that show what it’s really like
My mom is one and it is a very tough job especially when kids don’t make it through the situation. It’s crazy hearing what she has to hear and go through. Dispatchers are very under appreciated by the government and it’s so sad to hear.
ikr even i got emotional
You did an awesome job Michelle. I worked as a licensed mental counselor at the suicide hotline for about a year. This brings back memories multi tasking, trying to keep the caller on the line, until help arrived, or during an active rescue. I appreciate your series and you had me shedding some tears in this video! Keep up the great work. I got into boxing 🥊 because of your past documentary, btw!
I literally teared up at the end, I'm not joking, my eyes are watering. You did an amazing job, Michelle!
why are u crying? the people on the calls were all actors, the actual 911 operator said that at 0:02
@@Walter-Black- same reason people cry for movies or while reading books.
When the second call came in, and that woman said 'sorry to bother you', I got the chills. She's apologizing. She is the one who needs help. I hope she is doing alright.
i literally cried man
its like, people need help but they're so afraid of being a nuisance because of past childhood experiences probably
That happens a lot. People believe they are imposing on us for their real issues. It does seem to be mostly elderly people who apologize, but I'm constantly telling people "You don't have anything to be sorry for."
i felt so bad whe she started apologizing. someone or some people probably made her feel like a burden :(
I’m married to a 911 dispatcher and friends with a lot of his coworkers. These people are absolutely amazing, strong and take pride in their job. The multitasking they have to do while trying to keep their emotions in check are truly works of heroes. I’m glad you covered that the government currently classes them as receptionists instead of first responders. It’s something that needs to change.
It has been changed. Finally First Responders!
@@dapushka3355 Not in every State unfortunately - but it's coming!
Ironically we were trained to always remember we are the First first responders
@@mandyireson5101 our governor is horrible, but at least he got that done. Someone told me it passed the House and Senate. Good god give us the title at least because it surely isn't giving us anything else.
It’s kind of weird to me because they’re literally the first people to respond in situations of distress
This had me in tears, my moms a LT on the fire department, shes been toned out to many car accidents and structure fures where people havent gotten out. All we really hear is the pager go off, and never the 911 call. This really put perspective on everything
The fact this lady goes around doing these jobs and takes risks like this makes me appreciate her because I could never!❤
What I love most is how seriously Michelle takes everything. It's such a show of respect and she's one of the few people I watch who I feel really gives it a shot, instead of trying to be silly for views. I appreciate the authenticity.
@@2332Stephen leave the channel
@@2332Stephen ??? she really didn’t though. she walked in, proceeded to simply look around at everything cause shes never done this before or seen it? proceeds to respectfully walk over introduce herself hear about what goes on. then is given the headset. when the call came through EVERYONE ran over to the are not just her. so ??? like a full analysis of the first 2 mins 🤷♀️🤦♀️
I agree completely, it takes a lot of courage to jump into new situations- especially when it’s as serious as this. I love her content it shows her intelligence very well.
yass
@Dale Macarena these emotions are real, if you have worked as a medical interpreter, 911 dispatcher or anything else health/emergency you know things can go both ways. Really great 😃, or really sad 😭, or really infuriating 😡. These calls can go many ways, but the emotions you will never forget.
*As soon as she started to tear up, I started tearing up!! Insane how emotional this can get and that was only a pregnancy call. Imagine all of the different kind of calls they get other other MINUTE! So much respect for 911 dispatchers.*
A fake pregnancy call
@@karmakangaroo309 Lmao
@@karmakangaroo309 well obviously they’re not gonna give her a real one 💀
@@karmakangaroo309 well obviously i think it's the stress. plus it can seem real considering they added a BABY crying lmfao. god forbid if they did a murder one
E
I legit cried when I heard the baby babble and cry. The silence before was killing me.
i was fighting back tears the whole video, i’m so thankful for our emergency dispatchers. i hope i will never need to call them, but i am so glad they are always there to help those in trouble❤️🙏🏼
I’ve done 911 for 7 years, delivered 1 baby. I tell my rookies that it’s not our job to save anyone, our job is to manage the chaos until the responders get there. Great job with the delivery, you did fantastic!
Any advice for someone who is in school for this job? I'm currently in my 2nd semester
i was your boss
@@BennydoesstuffYTdon’t even lie dude
Thank u for ur service! ❤
its everyones job to save anyone.. as a dispatcher you should show a bit more respect to those in worse positions then you.
The fact that he said: "there is calls where we are the last voice that that person hears" my heart breaks!! Never thought about that! WOW
And the sound of their last breath never leaves us.
Thank you to everyone in this line of work. I started crying when Michelle was talking through the delivery of the baby, and it was already the perfect outcome; I can't imagine what it would he like to do this every day. What a burden it must be to hear these things.
My mom is a dispatcher and I never really appreciated How much she does for people so thank you for helping me see that!
I forgot her call was staged and legit started crying when she did! Holy... these guys do much more than we know. It's not just answering the phone and choosing if police or fire need to go out. Much respect to all those in the field!
I was crying too bro. My hormones are all fucked to hell and as soon as I saw the real first responder looking like a proud mama I lost it lol
Me too.. Damn
I was like "It's a simulation, what the hell.."
same oh my gosh i look a mess now
I kept being reminded it was staged by the complete lack of a screaming, labouring mother.
Dispatchers deserve all the respect. They are every persons lifeline during emergencies. They always stay calm. They know how to handle a plethora of issues and they’re only a call away. I’m thankful for them.
and they also know how to give you an attitude in any possible situation, its impressive tbh
@@MrPaxio alright so let me get this straight you made a brain dead reply 3 months later? smooth
Meow
@@sweatypalms5493 meoww :3
As a dispatcher myself I was the last person this specific teenager spoke to as she was shot and killed in a school shooting, she was shot 4 times and I had to hold myself together as she was telling me she wasn’t ready to die and that she had so many things she still wanted to do. I had to talk with to this girl as she slowly bleed to death knowing the most I could do is reassure her that help would be there soon even though I knew the first responders were never going to make it her in time as they were stuck in a traffic blockade 1 1/2 hours away. I knew the call had to end when I head the phone clatter to the floor, and she stopped responding to me. She died 4 minutes before the first responders arrived on scene. Thank you so much for shedding light on what we go through everyday. Thank you so much
Massive respect to you Michelle because most of us couldn't handle how much stress and pressure we would be on. much love
I was a dispatcher for 8 years. I lost a mother and a daughter in two separate wrecks on the same day. The mom died in a wreck on the way home for when her daughter got off the school bus. When mom wasn’t home the little girl tried to run across the 2 lane highway to grandparents house and was struck and killed. I quit that day. Bless those that continue to do the work. They don’t get the praise they deserve. Thanks for shedding light on this profession.
Wow
That's tough. I have major respect for dispatchers because of what they do and the potential trauma behind the job.
Respect
im so sorry
That’s so sad… :(
This series is so incredibly useful for young adults like myself who have no idea what they’d like to do. It shows a great look into all these various careers. Thank you!!
If you are thinking of a career as a dispatcher go to your local center and see if they will allow you to do a sit in. This will allow you to go in to the actual center, listen to actual callers, and see what actually goes on. Highly stressful but equally rewarding.
@@kaydeebarker8487 damn that's cool
dang thats wicked
Agreed! I wish there was more stuff like this when I was young. 30 years old now and just starting to figure out what I might want to do.
Best one so far! This was so awesome to watch. Nice to shine a light to true helpers of the community:)
you did such an amazing job and I'm so freaking proud of you and tbh I watched the whole video without skipping a part and I gained some experience too just the way you did
I love how much respect and care she takes with these videos. These people have really hard jobs Michelle does a great job highlighting that.
Couldn't agree more! Just checked out your channel by the way and you make some really interesting content as well can't believe I never heard of you.
@@muunmen9586 thanks man that means a lot! I’m glad you enjoy the vids 😊
this was amazing and made me so grateful for these responders... interested in this kind of work, too!
I love how much respect and care she takes with these videos. These people have really hard jobs Michelle does a great job highlighting that.
these people are heroes. it's insane that they're considered receptionists to the job market when they are literally the FIRST people you call in a scary or life-threatening situation. they're essential.
They get paid like $20/hr with mandatory overtime, not much. Money for that position.
Luckily in Canada 911 Dispatchers are considered First Responders and are treated and paid as such
@@krayziejerry to be fair a lot of emts and medics dont make much more, if at all. hell some make less. all first responder positions (and I include dispatch in that as thats what they are) are not paid nearly enough.
I was in shock that they are seen as receptionist. I always believed they were considered first responders
E
Oh Jesus... this really was intense i did cry with you. You did a great job and thank you for all who made it possible. ♥ I am so happy for a new human life to come to this world and hope the baby and family is allright : )
you & all dispatchers are awesome! what a job!
This couldn’t have come at a better time! I’m taking the civil service exam next week in my city to potentially be a 911 dispatcher and I have no idea what it’s like on the inside, so this little window into what to expect is super helpful!
Good luck with your exam!!! :)
good luck,you've got this :)
Best of luck to you!! You can do it!😊
Good luck 🤞
Good luck, I wish you the best in your exam
There's calls where you hear a baby's first cry, and there are calls where you hear a caller's heart break as she's doing CPR on her best friend after cutting them down from the ceiling. It's a really rough job, it can seriously suck when people call in to cuss you out while there's (for example) a shooting happening in a different part of the city. If you DO NOT have an emergency, call the non-emergent line. Please. It could mean someone's life. No matter how mad you are at your baby's momma for not having your child back to you on time (for example, happened A LOT) please be considerate and call the non-emergent line. The number for your area can be googled. Yeah, it's a tough job. But nothing else will do. After you get that rush, and you do your job...nothing can beat it.
Fellow dispatcher here, thanks for answering the call.
@@StephenZipprich Thank you for your work too. :)
@intriguing Woman u dont sound intriguing at all
very stressful job to do. I am thankful for all the jobs done and serving everyday life in the nation.
@@Idk-fj7kf 💀
The last part made me have goosebumps as well. Love the work, love the dedication. Good Job Michelle
14:15 that is EXACTLY why i could NEVER do that job. For a man im a very emotional creature, and i feel 180% of the emotions your average person goes through. I would legit probably quit my first day. I have MAD RESPECT for anyone that does that job.
I'm a 911 operator and Police/Fire dispatcher. She does well with this video explaining it. But it's also only 1% of what we do. Baby delivery does not happen often, but we hear and deal with far far worse daily. Would love to give you more insight about it. Sad reality is, most dispatch and centers aren't recognized on a state and federal level. We're the calm voice in the dark, bur sadly usually forgotten about after the call is done. It's actually pretty sad. Murder, shootings, fights, stabbings, medical, fires, MVA, drownings, suicides.... list goes on and on. We take pride in what we do and will continue to fight and try to stay sane lol. Hardest part is keep work from home life and seen this way to often. Loved ones being lost to the stress of the others job. Very high divorce rate career due to the stress, mental health, PTSD, and the high payload/hours worked. Thin red line, blue line. We're the thin Yellow line that keeps them together.
Well done and thank you
Thank you ❤️
Thank you ❤️❤️❤️❤️💙💙💙💙
bless up for your service
god bless
Dispatchers being called resptionists is heartbreaking especially when they hear the scariest moments of people's lives on that call from injuries to kidnappings to even death. It's so honorable that these people do what they do and they keep going even after hearing those calls is so brave.
I was amazed at this video - your ability to empathize, understand, and appreciate the people you interacted with was truly impressive! And the formatting and information was 🔥
I've been a 911 Dispatcher for coming up on a decade now. I was 7 weeks into training when I listened to someone die for the first time. Heroin overdose. 33yo female. We all remember our first. She was dying, knew she dying, and desperately didn't want to die, but she was so out of it she didn't know where she was. At the time, our center didn't have a phone system with built-in phone mapping (old version of Vesta, we use Callworks now) or a CAD capable of independently mapping (Wintegrate at the time, and a version from somewhen in the 80's or 90's, we use a Centralsquare CAD program now) so we had to go through the phone company for a GPS ping. For those who aren't aware, that isn't just clickety-click instant like it looks on TV. It takes them a few minutes, and half the time, they fax us over paperwork for us to fill out, authorizing the release of that information to us, before they release it. Privacy laws, folks. Anyway, while my partner is doing that, I tried to keep her talking, keep her engaged. Slowly, her sentences became one word answers, then grunts or moans, then just breathing, and eventually just silence. When medics rolled up, she was DRT, phone still in her hand. That messed me up for a long time. We really are, for some people, the last person they ever speak to. I've listened to a woman breathe her last. I've listened to a man burn to death, suicide by self-immolation. I've listened to woman get shot and killed by her ex-boyfriend on the side of the road, after he ran her off of it; heard the gunfire, counted the shots. I've listened to one of my firefighters get shot, caught in the crossfire of an argument between two neighbors. A classic case of wrong place, wrong time. I've listened to one of my officers get shot, 5 times, and survive only by the grace of God, some exceedingly quick thinking of responding officers, and the goodwill of a citizen in the neighborhood who happened to be one of our own retired sergeants, who leapt into first aid and who's actions the surgeon ultimately determined saved that officer's life. I thank every last one of my lucky stars I haven't had to live a dispatcher's worst nightmare, losing one of our colleagues in the line of duty. Yes, it is an exceedingly stressful job, and it isn't for everyone. Rare are the men and women who can do it, rarer still are the ones who can thrive, who love it. That said, it also has it's upsides. I've delivered babies. I've consoled the grieving. I've helped lost people find their way home. I've talked men and women out of self-harm and suicide. I've guided citizens through the sometimes-byzantine process of filing reports for just about anything you can imagine. I've encouraged children in their dreams, one comes to mind who called us wanting to be a cop someday, so enthusiastic and ready. Wanted to know what steps he needed to take. I remember giving him the Leadership Test, a simple question engraved on a challenge coin Bill Westfall once gave my father, who, 15 years ago, gave to me, which I've since carried every day (I want to have it punched and turning into my wedding ring someday); "Am I doing the right thing, at the right time, in the right way, and for the right reason?" Ultimately gave him the recruiters' number, that kid brought a lot of smiles to the radio room that day. I have the unique position of saving lives every day, making a measurable and quantified difference in the world for the better. I am a 911 Dispatcher, I am NOT a receptionist or a secretary; and I love my job. P.S. Watching Michelle take the criticall test was a moment of extremely potent schadenfreude for me, I remember my own so long ago.
beautifully said
Thank you for everything you do! My dream job is to become a dispatcher and if you don’t mind me asking, did you go to college to become a dispatcher? If so what did you major as to become one?
Wow. Utterly beautiful, thank you for sharing!!
@@_josephinakay_7518 Nope! I graduated high school, spent three years in residential construction, then applied for the dispatch position when I was 20. No college degree needed. While a degree in something like, say, criminal justice, will help you stand out on your application, for the overwhelming majority of PSAPs (public safety answering point(s)), it is not a requirement. Go to college if you want to, it's up to you, but during that time, in college or not, get to know yourself. Develop your multitasking abilities, "talk and type" especially. Go on KZhead, slap on your headset, and pull up radio traffic recordings. Try to understand them, pick out the words, don't worry about codes or anything, just start working on your "radio ear." Understanding radio transmissions, especially yelling officers, or firefighters with their SCBAs on, is definitely an acquired skill. Lastly, andI cannot stress this one enough, stress control. What we do is exceedingly stressful. Developing healthy ways to let off steam, de-stress and relax now, you'll be thankful you did rather than trying to do it later. Learn where your happy places are, you'll be glad you did. I guarantee it.
The level of professionalism these people show is incredible and the level of trauma they go through is terrifying. I kind of thought they’d make her listen to the Ruth Price call. Edit: corrected. Thanks for the heads up. Apologies.
You mean level of trauma, ptsd is a disorder not an Adjective :)
@@brynbreakerofrules8058 Who cares?
@@wolfxyt626 people with ptsd probably don’t like appropriating a disabling mental illnesses, even if on accident and would probably want I corrected.
@@brynbreakerofrules8058 as a person with CPTSD thank you for your correction :) Dispatchers do frequently suffer from PTSD and it’s a serious thing. Using the term loosely to describe things CAN be harmful to those with the disorder as it doesn’t address the actual symptoms someone faces.
@@wolfxyt626 i do
Watching Michelle with her first call brought me back to my first call. Although mine wasn’t a child birth it was a suicide. You never know what to expect. The emotions are high, your adrenaline is rushing, sometimes it was hard but every dispatcher will become numbed to these situations with time. I know that sounds bad but when we deal with stuff like this every day it becomes a normal occurrence for all of us. This video really does capture the overwhelming emotions we all get when we first start doing the job.
But Michelle was doing a fake call right? The call was staged?
You're amazing 💕
why would a child birth have something to do with a suicide
Its about their first call
how long does it take to numb you? I am in the process of taking the test to become a dispatcher
The way they have to be so calm even if someone is dying or there’s a really big problem is actually crazy because I could never do that at all
I have to continue with tears going down my face and I'm just the 911 interpreter
omg, I just found in your channel all the answers that I always made myself. It is amazing how you show all what it is like to do the most extraordinary jobs, which we wouldn't know otherwise. Thank you so much.
As a law enforcement officer I’m so glad you did this episode. Dispatchers are literally lifesavers, not gonna lie I teared up during this episode
I teared up too,she did Super-Good! Thank you as well sir!
You and me both. I am a former LEO turned firefighter, truned dispatcher myself, specific to fire/rescue in a European capitol, and I had no idea this job was so similar across the pond. It was weird watching this before bed, after a 12 hr shift. Surprised to feel absolutely ALL the feels from this.
Thank you for your service
Michelle will never be out of a job. She knows how to do everything. Literally.
At the end of the final challenge, I was in tears. Happy and Sad tears were at the verge of falling down my eyes. Thanks to all dispatchers anywhere and everywhere
Literally cried when that lady said "sorry to bother you" those people make your day, hope she got above and beyond care
Sarah is just awesome; a fantastic role model. She projects an aura that oozes credibility and is just so unquestionably slick, confident, professional, comforting, and an excellent mentor to Michelle.
A few months ago, I called 911 because my dad died. The operator was honestly amazing and she helped me with CPR (I already knew he was dead and there were some problems so I didn't call them until 15min after he stopped). So while it was pointless doing that, I'm thankful with how calmly the operator handled the situation Edit: to everyone giving their condolences in the comments, thank you so much.
Im so sorry for your loss
im sorry, hope ur doing well ❤️❤️
same thing happened to me, sorry for your loss.
Come on you bastard, BREATHE!
Dude omg thats so ssd dude that happened to me i know how you feel but the 911 operrster resly just made me realy calm
I literally cried when you gave instructions while asking if the baby is breathing or not.......great job. I thank all the dispatchers out there 🙏🙏🙏🙏
I watched the full video and it made me think what dispatchers have to go through everyday and now ALL of my respect goes to dispatchers ❤
Seriously they’re the silent heroes they may not be on scene but they’re the first person you call
Respect to all first responders for doing this every single day.
Thank you for your support! mad respect to my fellow responders.
As a former 911 dispatcher, current police officer, thank you for making this video! Thanks for shedding light on the unsung heroes!
thank you so much for your service. your work is truly appreciated
Thank you for your service, I appreciate you saving lives, you are a hero ❤
Wesley, as a former dispatcher (20+years) just a bit of advice. Don’t forget what a dispatcher does for you and try not to get too frustrated with them It’s easy to do from the road (1st hand knowledge. Was also a reserve deputy). Deep breath before you bite someone’s head off Please.
@@missdamia5342 huh?
@@missdamia5342 oooh trust me! I'm the one guy on my shift that doesn't bite their head off
These guys MUCH RESPECT!! You must stay calm and still focus while you helping someone. You are strong!!! 😢wow ❤❤❤❤
These amazing individuals deserve all our respect and admiration.
“We’ve had to deliver babies before.” Michelle: *shocked* Also Michelle has to give instructions on how to deliver a baby on *her first call*
Glad I’m not the only one who noticed. What I didn’t notice was hearing the women giving birth in the background. Definitely would’ve heard that in a real scenario
@@kolorsurreal4491 Well, it certainly depends on the individual, but the "screaming around during labor" is mostly just a hollywood thing. It does not happen as often as movies makes us think it does.
@@Myuutsuu85 When my mom gave birth to me she was placed in a room with another woman and they both went into labor around the same time. She said the other woman would not stop screaming at the top of her lungs during labor and during the actual childbirth and it was scaring all of the other moms around the labor ward lol
@@kolorsurreal4491 they are mock calls with actors they said it before the call started
What a stupid cringy nauseating coincidence
At 24 years old, last month, I was compelled to make my first 911 call. The dispatcher saved my friend's life by preventing him from committing suicide. It was an extremely stressful moment, I cried but the dispatcher managed to help me feel calm during the entire situation & she even prayed with me over the phone. She gave me her name, it’s Janine & she drives a blue jeep. I will forever be grateful for what she did 💙 ps. I mentioned her car bc she told my friend that if he ever sees a blue Jeep, it might just be her (:
didn't really need to tell us that she drives a blue jeep but im glad ur friend is alive
@@greg8510 I also got her address u want it?
@@Ari-yy6et can u grab the address to the nearest clinic cuz I think there’s something wrong..
@@greg8510 she exits work at 6 gets home at 7
@@Ari-yy6et how do you know where she lives
Being a 911 emergency medical dispatcher myself this video was pretty accurate. Bravo and thank you for showing the world how it is. From Ottawa, Canada.
I’ve watched a lot of your videos - this and the FF choked me up. God bless you for highlighting 911 dispatcher.
I was a dispatcher for awhile and I loved it. Unfortunately, I have bills to pay and I decided to seek a higher income. I currently do less and make more. Its very frustrating how little dispatchers are thought of. Thank you for the likes. I now have more free time to do community service. I learned a valuable lesson that a job doesn’t have to define who you are. I can still help others while working in a less stressful environment.
omg that really needs to change
You would rather make more money? Wow- here i thought you done it for people's lives.
@@katieahhh2719 you're in for a rude awakening when you'll have to pay taxes and bills
@@katieahhh2719 And what about you? Do you save lives? Do you wake up each day and say “wow! I wanna save people for free! I don’t need money to survive!” Stop judging someone for their career choices when you don’t even know the full story. Saving peoples lives is great and all but many people forget that they have lives too, they should save themselves too.
@@katieahhh2719 Kind of hard to save lives if you live in a cardboard box and lost your car and have to ride a bike to work. You should direct that Karen attitude to the state government slashing dispatch budgets and not giving these people who are critical to our society a decent wage. While these rich state & federal politicians left and right wing pocket our tax dollars and go golfing in Cancun.
The one time I had to call 911 was for my mom. She had a heart attack when I was 14 years old and my dad was at work. It is unbelievable how 911 dispatchers stay calm and try to guide you through the situation now matter how stressful or severe it is. I don’t know how to describe how thankful I am for 911 dispatchers always being there at the press of a button. Without them she probably wouldn’t have made it, and there knowledge on just basic CPR and walking me through it means so much. It’s heartbreaking how much emotional distress they go through every single call and scary to think how they can be the last voice someone hears. A very underpaid job, I would say they are our guardian angels. Thank you all Dispatchers and emergency response ❤️
Aww I hope shes okay now ❤️
Similar story, when I was 12, we were traveling around the south with my best friend and one of our dogs. We were in a hotel about to get up and go eat and my mom fell, at first I thought she was joking around or just tripped but we still ran over. She was twitching in her hand and foaming at the mouth, my stepdad was trying get her to safety and me and my friend had to call 911 while holding the dog in the bathroom. Still one of the scariest things to ever happen to me. Hearing the door open and close was so awful. So grateful for the operator and workers that helped us. Thank god I’ve never had to call since.
Ohhh my goooodness! My hearttt!!! Wow! You did such a good job delivering that baby and I just wanted to hug you when you were crying. I would have bee crying too. Much love!!!
This episode got me to the top my hair. This was way too challenging as well i cant imagine all the stress you've to go too.Michelle, you did GREAT❤❤🙌💯!!
The school shooting segment had me teary eyed.... actually the whole thing had me crying. Thank you, Michelle, for showing your audience the raw and real emotions of the other voice of on the end of a 911 call.
yet people still push the defund the police
@Lil Candle Light yeah, I don't understand people's ideologies these days. People are trying to defund the police over a couple freak accidents and a whole lot of bull$*it. We need the police lmao, society would go to hell if we didn't have them.
@@TheGoldenDuckies 911 dispatchers are not police officers
@@cheyennehenry1 it affects the dispatchers regardless so whats your point
@kkitahs21 who is the most important to you? Take that person, act like their on your call. Maybe there’s a break in, and you hear screaming, then silence. That’s the last thing your hear from that person, for months you have to know that’s the last of them you hear,