11 Ways Zapier Employees Use AI (Mike Knoop Interview)
Get more AI interviews, analysis, hot takes, and tutorials: tiny.one/k43As2p
Overview
Join Greg and Mike as they chat about Zapier's journey into AI. Learn how Zapier enabled all employees to explore AI tools during a company "code red", leading to huge adoption increases.
Hear Mike's advice for companies just starting with AI, like revisiting previously unsolvable problems and extracting insights from unstructured text data. Discover Zapier's highest ROI use cases, from automated sales call analysis to improved customer support workflows. Get Mike's predictions on the future of work as AI becomes an assumed skillset for all knowledge workers.
Outline
0:00 - Introduction
1:05 - Mike’s Move To Head Of AI @ Zapier
6:42 - Zapier Since ChatGPT launch
8:25 - What are customers saying about AI?
11:47 - Zapier AI Committee
18:58 - Who builds AI tools @ Zapier?
23:58 - Is AI Hype? Or For Real
24:26 - What are AI Challenges?
27:47 - AI Augmented Zaps
28:09 - Zapier AI Hiring Plans
30:36 - AI Engineers On The Rise
32:19 - What AI News Gets Mike Excited?
Mike Knoop: tiny.one/HwH9sAh
Zapier: tiny.one/ZdOGoRQ
Greg’s Info:
- Twitter: tiny.one/nxlgp5K
- Newsletter: tiny.one/k43As2p
- Website: tiny.one/wiucdoq
- LinkedIn: tiny.one/CGBQlTy
- Work with me: tiny.one/TEi2HhN
- Contact Me: Twitter DM, LinkedIn Message, or contact@dataindependent.com
Awesome interview, always nice to hear encouraging things like this especially from a company like Zapier!!
Love it thank you
Great interview Zapier is definitely one of the more alert companies in this space, so it was good to hear how they are approaching it. No hype as well in the chat, so appreciate that too
Thanks Peter - what other types of interviews are you into? Who would be an awesome guest?
Fantastic interview! It's great that Mike lifted the hood on what Zapier is doing with AI and gave me some ideas and raised my opinion of Zapier.
Nice! That's great - what kinds of ideas are you thinking of?
@@DataIndependent we're already summarizing and categorizing calls, finding interested parties, etc. We are going to get the sales calls summarized and loaded into our CRM
This is awesome!
Nice! Thanks Pat!!
You could also look at open source solutions ? Zapier look for new 'user experiences', but user experiences is what open source are grown from, and targeted at, so Zapier is out of their main league. Why are you excluding all the cool developments in open source AI tools ? All open source alternatives to Zapier already have AI integration and are also working on better and better integration. There's _very_ little Zapier have to offer users, that os can't match for free and with full privacy..
00:04 Greg Kamradt discusses internal use cases for AI and recommendations for other businesses 02:04 Napier's journey involved various roles and constant self-improvement. 05:33 AI adoption and initial skepticism 07:22 The team quickly found the best fit for their product shape and focused on adding unique value 10:44 AI adoption at Zapier has been significant and touched both means and ends. 12:41 Language models and automation have significantly increased the use cases of Zapier 16:15 Improving categorization and resolution of unstructured problem space. 17:50 Language models are used for generating product feedback and extracting patterns and trends from unstructured data. 20:56 Summarization is good for customer interactions and LMS deployment. 22:35 Using tools for prospecting and sales funding helps identify leads likely to close. 25:48 Zapier is still too hard for most non-technical users 27:19 Automation and language models can simplify processes by filling in details 30:47 Language model technology is a key hiring focus 32:23 Latency and cost of token generation for language models are expected to decrease, enabling new use cases.
Not bad! But :04 that is me talking not Mike
updated! @@DataIndependent