Faulty appliances: Repairmen reveal industry secrets (CBC Marketplace)
2015 ж. 8 Қаң.
3 227 726 Рет қаралды
Repairmen Unplugged | Originally broadcast January 9, 2015
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Just saw this on u tube. Our home depot in arizona, the salesman told a lady who had a 20 plus year old refrigerator to repair it and not buy any of the junk they were selling. Finally an honest salesman.
That's if the parts are available. They weren't for my 12 year old frig.
Very TRU
@@windhorsepixy7784 Yeah, that's the catch
I really miss the fridge we had 30 years ago. It was more spacious, never broke down, and the moving parts were metal--not plastic. I've got all new GE appliances, and each one of them has issues.
I've heard of appliances getting rebuilt, since they are older and will still last a long time.
My mom has had the same stove for about 20 years now. Recently the oven had an issue and the tech came and fixed it. When my mom commented she might get a new one, the tech recommended her not to and said that if she wanted to sell it he would buy it, because the quality just wasn’t the same anymore.
Exactly honestly you're way better off you're buying older mechanical part stuff then electronic appliances
What make and model?
Same exact experience with my washer and dryer. LG by the way 🙄
Absolutely true. Nowadays vehicles are in a similar situation. Decades ago, you wouldn't get a dent on your bonnet. Nowadays, it will be crushed like a paper. And that's why they have air bags. If someone own an appliance for 20 years, the companies will run out of business. So they created a new tactics by producing low quality appliances and with very expensive spare parts and repair cost. Eventually, people will opt for a new appliance.
@@terrence369 Immoral and unethical. Years ago God was removed from the schools; His standards of integrity and honesty disappeared too. So how is that working out for you America?
Before purchasing my appliances I call at least 3 repairmen to ask wheat they think. Over the years, I get the same answer..."Nothing is reliable anymore, just buy the most basic one you can find."
Basic ís my thought, too. The fewer features it has, the fewer features can break down.
My husband wanted one of those fridges that had the smart screen or whatever and all the fancy bells and whistles. I said NO WAY for the same reasons you stated. I won out and we got the most basic one they sold 🥳
@@christinab9808 sounds like you beat him into submission with no compromise
That is exactly the lesson I learned. Reviews on EVERY BRAND EVERY PRICE POINT is horrible. So I'm buying the cheapest version so I'm not so upset when it's time to prematurely throw it out.
@@ocdtechtalk If you buy from Costco, you can get decent features at a good price. Plus, if you have the Costco Visa and use that, you get 2 extra years of warranty FOR FREE. Plus Costco delivers for free. When you add it all up, it's a huge savings. Good luck! (And wait till tomorrow to buy...2021 isnt good for anything! lol)
Here in New Zealand we're lucky enough have the 'Consumer Guarantees Act' that puts the responsibility onto the supplier to replace or repair the item if it breaks down within the expected lifetime of the product and cannot be contracted out of.
One of the many great things about living in NZ!
This needs to happen here!!!!
Wow sounds like they have humans for their Governance
Yes, please!
Same in Norway. For something like a fridge, all repairs within the first five years, are ALL the responsibility of the shop/chain who sold the product. I don't even have to deal with Samsung or who ever made the damn thing. I go to the store, tell them what's wrong and they have to fix it or give me a new product. Simple as that.
And we wonder why our grandparents refuse to get rid of their old appliances XD
Treasons Beta My cars 15 years old still going strong can’t say that about cars today
With old appliances there is just the big issue of power efficiency with what they cost yearly you probably could buy a new one
most kitchen and laundry appliances haven't gotten much more energy efficient - only the fridges, but there are only major savings if the existing one is like 30 years old. would only be $50 to $150 per year saved - barely worth it.
My mom sold an upright freezer in 2008 (Wizard brand) that was purchased in 1963 and it still worked just fine...it brought $200 which was more than original price. Why...because people know they WORK!!
@@Jon-hx7pe yea but $ 150 a year fot ten years is a lot of money in my book
I learned this simple trick from a appliance repair guy. “The more crap your appliance has on it is more crap to break”. Yup it holds true.
Just like a car, why do you think the most luxurious cars are the most unreliable.
They became crappliances
@@cz2301 ZING!
I buy the basic Frigidaire fridges for my apartments. Condenser is easy to clean. They work as good as anything. I have a basic white-westinghouse side by side which is now Frigidaire. It is the best fridge I have ever owned.
Carskinify 100% smart person
There should be a law that these expensive appliances have at least a 5 year warranty. The fact that 1 year warranties are standard is completely ridiculous.
Many say on the outside 5 or 10 yr warranty.
For what you paid more than 5year warranty
in europe there is a minimum warranty law for how long it is expected to last, applies to electronics as well.
in europe there is a law about minimum warranty period. so for a printer if it states 1 year the law requires the warranty be 2 or 3 years as thats the expected life of the printer. Basically in EU (doesn't apply to UK anymore), appliances warranties are based on how long they are expected to last. so if a fridge is expected to last 5-10 years, thats the minimum warranty irregardless of what the manufacturer says if they want to sell in EU.
The guarantees are a con, well here in UK, the ‘sale of goods act’ (can’t recall the exact name ) states that your purchase should “last for a fair and reasonable time”, price at pts and purchase dependent. Retailers who tell you “sorry you’re out of warranty” are acting unlawfully. For example a TV costing 600 breaks after a year and your ‘warranty’ is a year - retailer obliged to repair / refund or replace minus your usage time. It is THE RETAILER who is responsible so also if they tell you to contact the manufacturer that is also unlawful - YOUR contract of sale is with THEM.
As a tech with 20+ years of appliance repair i give this video two thumbs up. when customers ask what the best appliance is i say the one at the used appliance store thats 20yrs old.
Michael Klages: Yes....I have a fridge which is at least 30 years old and it works perfectly. Some of my modern "appliances" only last a few months :-(
Gotta give that sales lady credit for being honest. Kudos to her!
How did they have 1080p60 five years ago? And not later videos
Agree. My thoughts exactly. I would search her out before making any purchases.
@@sharonsaber223 I'm sure she is unemployed after that interview. Just saying; on the dime of the merchant that's paying her in there establishment. I admire her honesty but kind of dumb. She represents the store & anything like that should of been brought to management.
@@sharonsaber223 Easy to find her; She is in the unemployment lines.
They don't get paid commission that's why
If you want to buy electronics you talk to the repairman not the salesman. The repairman knows the product better than the salesman.
Yeah that's what I do, I also NEVER call support lines for problems. I always call electrical repair numbers. I had a microwave with a grill in it. The grill rack was crap as food kept falling through due to the huge gaps between the bars, tried calling support they told me to purchase a new rack from them that was going to cost almost as much as the microwave did. They also told me that their racks were designed so they wouldn't blow up the microwave lol.. I hung up then had the brainwave to call a local electrical shop, after a few minutes with them I was told it was all crap, that I could put a round pizza tray in there fine as in grill mode the microwave didn't function, unlike what their support told me. Now when ever I have questions I call electrical repair shops.
fred Flinstone thanks for the great idea.
Yeah, go and ask the repairman and be told that they're all crap these days. The shituation has escalated to this point where often you have no alternatives. It's not even conspiracy. One business is the most ruthless and when it works, the others follow. And it works too well. Also, the repairman may have a special brand promo deal and will tell people to get that brand when asked. This is what of course will happen if enough people start asking their repairman about which brand is good. And they can also adjust pricing, so if he says get a XYZ, it lasts three times as long, and it costs three times as much, then what? Then you experience the wickedly elaborate craft of modern marketing.
Exactly correct I studied Electronics Engineering and Electro-Mechanical Engineering whilst working with Philips, graduating in late 1969 with two degrees, then entering Military service in 1970 for 18 years. I worked part time for Philips during leave periods, Repaired hundreds of TVs of many brands and other devices. I would enjoy field service, being out on the road. Met some nice people and some asses too, and some quite amusing. One got to know which brands were more reliable and easier to work on, and which were cheaper to maintain, and what the stock faults were with given brands. Technicians would keep notes of their technical experiences, and this information was shared so one did not have to re-invent the wheel so to speak It often pissed off the clients as they saw that a repair was done quickly yet the cost was high. The customers failed to realize that it is a profession that requires a lot of study and knowledge including complex mathematics and algebra, Component level diagnosis required and still does require analytical skills and knowledge of circuit design principles. And as in such repairs one pays for the knowledge. These days one just replaces complete circuit boards, with very little diagnosis.
Dowlphwin - Getting an honest repairman is also a 50/50 proposition. The odds go way down if he's tied into or employed by a certain brand. I am about as smart as a box of rocks when it comes to appliances. When my wife was in the hospital a couple of years ago, our blasted washer crapped out. Like a dutiful hubby, I ventured to get it fixed so I could wash my skivvies, so I called on the local repairman who was employed by a washer and drier business in town. It's a small town, so it was the only one. Well, their ad said they fixed a myriad of washers and ours was one of them. Yeah, sure they do!! He walked in the door, tipped up the washer about 4 or 5 inches high, looked underneath (damned if I know how he did that in four inches worth) , told me it couldn't be fixed, and that he recommends a new one cause it was 20 years old and the parts are no longer available. He charged me $75 for the good news. I paid the bum the $75, at which time he told me they have quite a few smaller models that would fit our space. I then told him I had better wait for my wife, and he left . A couple of days later, I talked to my brother in law and crabbed about the washer, and said I would have to wait til his sister came home and was able to look around for what she wanted before I bought one. He was incredulous when I told him about the walk in charge for repair, then came over to look at the washer himself. He said a few choice words, then, knowing what a mechanically challenged dodo I was, said, "just give me $25 and I'll be right back." I don't know if he went to Home Depot or Lowe's or what, but he just had me hold the flashlight while he put the part in. He said, "If I were you, I wouldn't even buy fleas from that joint." The freaking washer has worked like a champ since.
I once bought a dishwasher from Habitat for Humanity for $35. My house didn't have one so I installed it. It lasted almost 20 years.
I bought a small Viking freezer chest from Eatons 46 years ago and it is still going strong. Now that’s quality! It’s as old as my second daughter. It’s also been moved with me 10 times over the years. It just might outlive me!
My repairman said, “ Samsung should stick to TV’s because they can’t make fridges”
they make pretty good phones....
Their dryers suck too!
Actually they cant make those either, sam youngs are not even in the top 3 anymore.
@@2002SLPSS1991still better than Apple....
@@user-zq1lb3lx4m Apple doesn't make TV sets. so not sure what your talking about.
Planned obsolescence and intentional failure by design should be a criminal offense.
sliyaroh Modus, u r so right, it is shocking, this is the first time i have learnt abt this. same problems in india. and govts turn a blind eye. feel so angry n powerless.
One well known International Brand Japanese Manufacturer of Electronic Domestic and Office Equipment (who originally started making self-propelling pencils) would only keep parts for 3 years then dump them at the landfill. I worked fro this Co. during My Long Service Leave when serving in the Military Thus after 3 years parts were no longer available forcing people to buy new equipment. Clever technicians would when possible adapt similar components to restore operation of the devices. Laws were later changed that forced manufacturers keep replacement parts for five years.
It is in France
Government would have to fine itself, then. They are the ones that mandate energy conservation requiring radical re-designs of good working units that have had the bugs worked out. This has happened with fridges, washers, and dryers. Its taking a decade just about to get the major bugs worked out when the government mandated a 40% energy reduction on most units.
@@MrTurdFurgeson Stuff like vulnerability to clogged drains in fridges and water damage in stoves does not count as a bug.
I was an appliance repair man for 46 years. I told them keep old applications for as long as possible. And if they buy new appliances to buy a service contact . WHY ? BECAUSE THEY WILL NEED IT FOR ALL THE REPAIRS !!!
👍
I am currently waiting for a repairman for a brand new refrigerator (35 days after buying it). This is ridiculous.
@@suzmj2 same. LG French door is freezing for some reason
Fix for an iced drain tube: wrap copper wire around the defrost heater coil and shove the end of it into the drain tube. Keeps the water from freezing in the tube. Never give up a 1980s washer/dryer set.
At that cost why. It all should work right.
Renee been fighting with a frozen drain tube for 15 years on and off and just read your post and sounds real good thanks will try it thank for the tip
It's the same with sewing machines. When I started out my design business I had all new machines. All of them broke within a few years and would have cost more to fix than to buy another one. Now I have one sewing machine from the 1960's, one from the 1950's and one from 1911. They all work perfectly and are stronger, cheaper and make beautiful seams.
BRAVO! A woman after my own heart. Sometimes older is better.
I love seeing an old cast iron sewing machine work. My grandma took care of me growing up and watching her sew started my love of anything mechanical. I absolutely hate digital versions of things that were perfectly fine without it! Turning a knob on a washing machine is just as easy as pressing a button! But the knob will last a lot longer than a thin button or touch surface. These things have planned obsolescence built into them, and we just throw stuff away when it breaks and buy a new one instead of fixing them.
I believe that! I first learned to sew in in 1972 when I was in the 6th grade. The machines in the class were from the 1940s and 50s. They did the job beautifully.
Exactly . I drive older cars my oldest is 1976 modified supercharged corvette stingray many of the components are original to the car it has 19 grease fittings on the steering components,new cars have none . I get a kick out of restoring boats and cars and trucks
Jim The EDC Guy Yes I agree and that the reason I quit doing appliances and consumer electronics throw away
My grandparents had exactly one refrigerator for more than 40 years. My grandma’s deep freezer is still running long after she’s passed!
and it's only 5 times the running cost!
Bobbin McBong Sure, keep throwing out appliances. I’m sure all that garbage will just evaporate!
@@ckom0007 no it won't but the money in your wallet will when your new appliances go south
Robert Stack Yep, I agree wholeheartedly!
@@ckom0007 its called recycling. while not perfect, its better than what most countries do
I want to thank Marketplace for this great investigation and these two honest and brave repairmen that were willing to come forward and let us customers know what to look for and questions to ask ! We are in the market for a new refrigerator and the Samsung was our first choice but after seeing this show I have changed my mind , with only a one year warranty and the cost of an extra warranty we are not willing to take a chance on a company that aren’t willing to stand behind their products !
I've heard on the internet that Samsung is the Worst refrigerator to consider !
I live in a rental community And they have no high end appliances all basic I’ve lived here for eight years they all still work if you want to high-end plant appliances you put them in yourself mine work fine
Oh and they were new when I moved in
that should say who they were not new when I moved it And when I see them delivering new appliances to other tenants but not high-end appliances just basic fridge and stove
It happens with all companies not just that company, it happend in all products not necessarily only with appliances.
The belt on my 4 year old Samsung clothes dryer broke and I was charged over $300 for replacing a simple belt. The entire repair was less than one hour. However, my Western Holly gas range from 1947 and my Sunbeam electric toaster from 1943 still work beautifully! They certainly don’t make appliances the way they used to they used to.
On purpose ,we are conned in everything ,
Next time look for some instructional repair videos on KZhead. I repaired my dryer twice and washing machine twice thanks to them.
Even the Future is not what it used to be!
A belt repair is a very easy DIY job
You may find this to be really expensive. truth is the belt itself is priced over a hundred dollars. of course it is too high a price but it is what it is. the labour and service call could be a little less. I admit. PS I am a service man in the trade.
Guess I'm going to keep my 25+ year old fridge, microwave, and stove because they're all still working. Yeah, they don't have all the latest do-dads and features but hey, they still work.
Waltkat a lot of us older people have no need for all the gadgets.
Waltkat . Dont get rid of any of them until forced to. Buy the parts as long as you can. The new ones only frustrate.
I’m ok with or without do dads!
Your old fridges are possibly leaking CFCs into the atmosphere tho, there's a reason why they got rid of them
that is the best thing that you can do ,"HOLD ON TO THEM", if its not broke, then do not fix it with a new one!!!!. I work on commercial equipment, I can honestly tell you that parts availability for the older "STUFF" will not be an issue(generic parts) !!!!. I can still get parts for 75 year old equipment!!!!
This clip left out an important piece of information which is the root cause of the problem. We used to have laws that required manufacturers of major appliances to warranty those appliances for 10-20 years, and also required the manufacturers to maintain adequate supply of parts. Those laws quietly went away some years ago and this is what we get. If you want appliances that work for 12 years before needing a repair and keep working for 12 more, contact your representatives in Congress and ask them to sponsor a bill bringing back those old laws. A one year warranty on a $3500 purchase is absurd.
Good luck, half the post in the comment section are about how it is over regulation that is the cause of this problem lol. You can't compete with the corperate propaganda machine....
In Shitsville Australia Manufacturers would only keep replacement parts for 3 years.. Then dump them. Laws were changed and now they must keep replacement parts for 5 years. Besides starting in Electronics at age 8 ( My moms only brother was an Electronics Engineer) who taught me. I was repairing radios at age 8 and building them at age 10/11 I had a passion fro EL-ectricity since at age 2 sticking a crotchet needle into a power point with 240V at 10 amps in it. Throwing me across the room. My mom no doubt had a bigger shock than I. Somehow I survived, and by late 1969 graduated with two Degrees in Electronics Engineering and Electro-Mechanical Engineering whilst working with Philips and studying at University (paid for by Philips) I still have a SONY Multi-system TV in my garage that is almost 40 years old and still works (even though it's analog) I repaired TVs that were 10 and 12 years old and they continued to work for another 15 years. The owners died before the TV did. Then a TV or VCR cost a fortune some 10 weeks wages. Now one can buy a reasonably good HD TV for two to 3 days wages. One has to factor in this reality. TV's are made cheap and are essentially disposable items generally made to last only 4 years, and the object is now to keep production going churning out cheap junk for people to snack on until new junk is available.
wahhhhhh I wanna nanny state
@@baronvonlimbourgh1716 the government mandated energy efficiency savings around 2009-2011 under the Obama administration. The same time that companies such as Whirlpool started rolling out HE machines which suck. Both the corporations and government are working together on this. Its not just the corporations selling broke junk. Its the government telling people its good for Mother Earth when the machine uses less water, but lasts 1/2 as long, if that.
@@MrTurdFurgeson those are 2 different things man..
I remember years ago how washers, dryers, stoves and refrigerators seemed to last forever. There were repair men everywhere and could fix any appliance. Today’s stuff is all imported and built cheap. I remember when all of our appliances were made in America and people had them for 20 or 30 years before they even thought about buying new.
Perfect Formula for a Massive Class Action Law Suit Against all Manufacturers…….Trillions back to the Customer’s
These tactics have been going on for years. I mean YEARS. Back since the invention of the light bulb. It’s a well know tactic. The lawsuits still don’t make up for as much money that they’ve scammed.
You mean Trillions back to the Customer's lawyers !
John Your idea is good, but I foresee the corporate lawyers dragging it out for 10 years, and then taking 2/3 of the settlement, so the actual consumer gets an average of $5.37. Wait I think I've seen this before....oh yeah, tobacco, automotive, asbestos, baby powder, tampons, weed killer, etc. Your heart is in the right place my friend. : )
Class action lawsuits make the lawyers super rich. Consumers will get pennies on the dollar.
@John Martin Yes. Where are those greedy law firms when you need them?!?!
I'm using a freezer that is going on 60 yrs old. The only issue is defrosting it every couple yrs. That's why my parents picked it and I took it even though they bought it in 2003. They went for a 40yr old one over a new one and not once has it needed ANY maintenance.
I still have a freezer that is 40 years old and still going.
My grandmother always told me, don't buy appliances with all the bells and whistles, because bells and whistles cost a lot to repair. I bought the most basic appliances and I have been extremely lucky.
Not lucky, smart.
As a former appliance repairman, that is very wise advice.
This report was made years ago, and the situation has worsened further. After bought and returned two top of the line brand new washers/dryers that can’t rinse my clothes clean, I bought an old washer/dryer top loan pair from an estate sale. Can’t understand why we don’t have more selections in the market, the competition is a good reason to keep the manufacturers on their toes.
That's more changes to "efficiency" laws. They keep having to reduce the amount of water used more and more, and yeah, the result is not very clean clothes. But hey, at least you're "Green" right?
@@MTGeomancer when I see suds in the rinse cycle, I will run another rinse cycle until it looks acceptable to me, usually multiple repeated rinses. Probably would be greener if the washer was set to rinse clothes with proper water levels to begin with. Not only the poor design cost me to use more water, it also wastes my time and hard on my clothes.
My parents had the same refrigerator and stove for over 30 years, never had to have repairs. These appliances outlived my parents.
My grandma bought her house new in 1958 and her stove lasted her to 2010 (52years) when it needed its first major repair, which would have cost more than a new stove she got rid of it. She also bought her fridge in 1987 and it still works to today. They just don't make 'em like they used to.
+Sprotdude17 They could, but they dont care!
+Sprotdude17 The answer is nothing is made in America anymore. It's all made in china. Very few products are made here as all or most of the manufacturing has been moved out of the country. I"m so sick to death of have all of my belongings last a few months, having products litteraly fall apart in my hands. The government is laughing at us and china is lauging even harder at us dumb americans. My next step if my fridge blows out, I'm going to purchase a fridge from the 70's or older and I promise to have it rebuilt from the ground up, including the chillers and motors. My stove is from the late 40s and works so nicely. I love it. it's not "they don't make them like they used to" It's more like "they" don't exist anymore..there is no more "they" anymore
+Sprotdude17 Only a few brand remain its quality, which is super expensive though. However, it is my mom's royalty.
I almost feel like this country is becoming useless. Alls I see are illegal mexican foreigers buidling things while the Americans are out of work and aren't producing anything. Yeppers, sounds like we are on the road to success.
+styldsteel1 Those "illegal Mexican " workers work for low wages, whilst your so called "Americans" won't. By the way, the only really good products you can get in Mexico, are actually made here, and owned by Mexicans. Everything else is actually made in China, so where do you get the idea that it's "illegal Mexicans" making them?
The moral of the story, if you have to buy new get the simplest non electronic design possible. No bells and whistles.
yep, i buy the cheapest possible with the highest ratings. i figure the expensive ones wont last any longer than the cheap ones. and honestly the companies really dont need to make them last any more, because people buy the newest thing and throw out the old every few years anyway. nobody keeps anything till it breaks anymore.. people and all their "the house needs updating" etc, it's like we are supposed to be being brainwashed, but fortunately i'm so cheap the brainwashing isnt working too well, and im gratefull.
No the moral of story is; keep quiet and take whatever abuse, scams,frauds and crimes that the corporate parasites force upon you...because you've become a complacent, obedient ,programmed puppet and you will eventually justify doing nothing , not due to laziness or ignorance , but something as vague and illogical as a 5 yr. old might dream up. It's straight forward corrupt criminal fraud and has reached a point of absurdity ... because it's been allowed by sold out politicians and a ignorant populace.
I bought a plain jane fridge about 8 years ago and it's clicking right along.
@@jennifermiller9727 You are not cheap! You are wiser than the average shopper.
I think some people are so well off they don't mind paying all that extra money for the " best" and that drives costs up for regular folks like me. Any new basic entry level appliance is a big expense for me. And yes I've worked in remodeling construction and absolutely they throw away perfectly good appliances away because they after all want EVERYTHING NEW. JUST BECAUSE.
What we need is a great number of class action lawsuits against all manufacturers
I'd agree with this if they would impose fines significant enough to effect change; however, over the span of a decade, it is far less expensive for companies to pay out settlements than it is to build long lasting products (because this allows them to sell you the same appliance 2-3 times during that decade). Appliance manufacturing is the perfect blend of intentional low quality design and greed. Even some auto manufacturers have decided this is the way to go, at least here in the U.S.
Our family has passed around a General Electric refrigerator that is at least 70 yrs old, maybe more. It even fell out of a truck on one of its moves, and guess what. IT’S STILL WORKING!!! Wish manufacturers would make quality products like they used to but, of course they don’t want to.
IF the manufacturer had to pay for the repairs, you can bet your last dollar that they would make appliances that LAST
Yup. Part of this is due to consuners allowing it, while the other part is down to politicians we vote in and "protection" agencies not doing their jobs of protecting us. Instead, they now allow corners to be cut, effectively allowing subpar products to dominate, whether by design or not (typically by design), and with no consequences when they fail at unreasonable rates. This slurry of thing isn't as allowed in most other countries, but thrives in the US.
+StarLight - YES , just like in Socialism where Products had to be designed to last forever because of lack of resources & western money reserves
Have to push for it. Just because the warranty has expired doesn't mean they are not off the hook, especially if it has their name on it. Consider it "signed"
StarLight Damn right.
Eventually will go out of business as no one willing to spend top dollar on bad appliances.
I have a Singer sewing machine from 1919 and it still works perfectly.
1919!?
I realize this was 2015 but could you guys make more of these?
Much appreciation goes to the two repairmen who spoke up. What they said was very helpful and we learned a lot. I just hope their belief in opening up about these issues didn't get them in trouble. They should get a big RAISE instead for HONESTY since that's really not done a whole lot these days.
My fridge is 24 yrs old. My microwave is 21 yrs old. My stove is 28 yrs old. I repair it all myself. No digital displays or fancy dials.
Same here, buy appliances with out digital displays. Plain old knobs and buttons. Easy to fix if they break. Last alot longer.
My GE microwave is 26 years old. I bought it used for 50 bucks. Just last year I changed a burned out light bulb.
@@ktsenya2 wont ever be able to purchase appliances or anything that will last that long again.
You Can, Ditch consumer applicances and go commercial. There is still some competition in Commerical appliciances. But be prepared for sticker shock. But over all speeding 5G on a commercial fridge that lasts 20 years is cheaper than buying a Consumer grade for $2K every 2 or 3 years. Pay now, or keep on paying again & again.
Electric Stove is 58 years old. Fridges (2) are 20+ something old Microwaves (2) one is a year old, the other is 8 years old.
Have a Frigidaire freezer bought used in 1955 and it is still in the family running like a champ. That is 64 years! My six year old LG washer is going to crap.
Old Frigidaire is good but new ones are garbage.
A 64 years old fridge, eew...
@@TheCottonLife you do realize people clean them
Your Frigidaire was made in America. I'd guarantee it has no circuit boards or computer processors. Your LG is from Korea and should be used as a boat anchor.
Love this show! Thank you so much for rallying behind consumers. Its such a breath of fresh air to have Honest Ethical reporting these days.
I’m an appliance technician with 25 plus years of experience. I can say this is absolutely true. When I started repairing appliances in the 90s I used to fix stuff that was 20-30 years old. Now I repair stuff that’s 4-5 years old all the time. I have a frig in my basement from 1957 and it never has any issues. My 4 year old refrigerator in my kitchen has broken 3 times already.
What refrigerator would you recommend now days?
@@f1620mm An Icebox, a literal ICEBOX.
Old and analog will always beat digital and electronic. If I need to replace an appliance, I will go to a shop that sells older, repaired models. The appliance will be better, and I will be supporting a local business owner, not a big box store
Good for you, lol!
That is rarely the case. Typically mechanical parts are less reliable than digital and analouge as the components are more susceptible to wear and tear. Quite frankly I wouldn't even trust mechanical hobs with how susceptible with water getting lodged in the knobs. When enough water gets trapped in the knobs it will short circuit destroys the hob and trips your power breakers. I've had 3 different hobs with mechanical knobs and they've all failed. I've had better luck with hobs that have capacitive touch buttons. This has less to do with digital vs mechanical and more with the fact that appliance manufacturers are not being made to cover the repair costs for their own design flaws which results in
You have absolutely no idea what you are talking about. These new appliances are filled with cheap made circuit boards and cheaply made low quality sensors. The older appliances with mechanical controls are simply better built. Many of them from the 70s and 80s are still in use.
@@Stefan-jk5gx My 1947 O'Keefe and Merritt doesn't have any power breakers. I could pour a whole pot of water on it and it would just get clean.
Good luck with that. They quit making parts for those old models so that they couldn’t be repaired
I recently threw out a dryer which was manufactured in 1954 , It finally gave in.Not a single problem ever. 64 yrs of perfection. Nowadays they might be defective right out of box.
i wouldnt have gotten rid of it. its probably cheaper to fix then buy new :(
Or even worse, dead on arrival. And you may be denied warranty for some reason, so you buy another one.
My Frigidaire refrigerator was made in 1991 and is still running fine. A newer model would definitely be more efficient, but I wouldn’t trust it to last five years. Appliances used to be called “consumer durables,” but they’re designed to be disposable now.
My Kenmore is 1994 and has NEVER had a problem, works Perfect.
A dryer built in 1954, if it was electric, probably cost you several times more to run each decade since the 1980s than replacing it would have cost. There is no way that you did not have to replace bearings and other metal parts in something made of steel that operates at elevated temperatures in a humid/damp environment. I think your dryer had a lot in common with the proverbial farmer's axe: Damned fine axe, replaced the head 3 times, replaced 5 handles, but a damned fine axe. Never buy a new model. Wait for the out-of-warranty complaints and in-warranty complaints to surface online. People like to complain when they are treated poorly. Especially when it is by a faceless company that hides behind brand name faceplates and independent repair persons.
Have a 30 year old Frigidare fridge in the garage. Had to replace the ice maker 2 years ago. Still rocking keeping my beer and spirits cold.
I can remember working on the old GE ice makers back in the 1990s where the ice ejection arm would get stuck and the mold heater would stay on and melt the inside of the freezer. True story.
I worked for SEARS for 19 hours as a customer service and here is why I QUIT! I was told to tell customers that the "part" was not in stock and had to be ordered 3 to 4 weeks? After that time, I was told to tell customer, we were having trouble getting "part" and could offer them "VALUE" for their broken appliance toward the purchase of NEW product! When all this time the customers original product was FIX and put on store shelf as refurbished product and SOLD!! When customer asked to have OLD product back, then a supervisor was brought in to tell customer, we could not find their product? and would offer a little more "VALUE" towards purchase of NEW product! you can see why I QUIT my so called job as customer service Rep. and I do NOT buy from SEARS ever, which I am sure other companies do the same thing! They all need to be charged as criminals!!!!!
Customer service is extremely hard to do when you have no control of the decisions around you. You're pretty much used as a punching bag from customers, glad you quit and hopefully you found something less frustrating
+FeatherBlack You are absolutely right.
BL Meyer i agree, i repair a lot of Kenmore appliances, most of the customers came from sears and were told it couldn't be fixed or isn't worth repairing and urged to buy a new product
Sears ain't what she used to be, neither is America for that matter.
sears will be nonexistent in 5 years
I have a GM - General Motors fridge that is from 1972. It's older than me, people say "a new one would be more energy efficient." My mom would respond, "nothing is more efficient than a fridge that is already paid for."
...or one that works. Food is expensive.
A new one would pay for itself in a year.
It would pay for itself much faster than you think.
Seems like energy efficent products are a scam. And they are just bought into because people are so desperate the be the "good guys" they dont use their heads.
@Shoma Shoma Hahahahah. Ain't no such thing as a general motors fridge . I can't believe your the only one that caught that!
I worked at Maytag before Whirlpool bought them. I remember how everyone strived to prevent problems (service calls). We were proud of our spokesperson, Old Lonely. I remember when Whirlpool bought the company, everyone said that was the beginning of the end of quality products.
I remember when Maytag was the best. This isn't news to me but damn, it's depressing!
I wondered what happened to Maytag. Sad
My husband has been a salesman for near 30 years. Good, honest salespeople put their reputations on the line. He spends 60% of his day on the phone, now, trying to get his customers' warranties honored. The customers are supposed to contact the companies, themselves, but it is insanely hard, and they get frustrated. (He gets frustrated, too.)
Also, he won't buy a Samsung refrigerator. That's all I'm saying about it.
I remember when the Maytag repairman had no work because they never needed repairs.
You don't see that commercial anymore. LOLOLOL
Yep my maytag top washer is 30 years old and still looks like new. You rock Maytag truly grateful
That was mostly a lie even back then. Marketing is cheaper than good engineering.
Jack A. Lope my new Maytag washer and dryer only lasted 2 yrs total junk
My Maytag fridge is 7 years old zero problems just water filter
I've found that the more computerized an appliance is, the more problems you will have with it.
Yes, all of these new High Efficiency washing machines - I was in the Market until I read reviews.I ended up buying a "Traditional" washing machine (with agitator in center) from someone who just had to have a front loader. Best thing about this 10 year old washing machine is that the Control Knob is like a simple timer and only costs $40.00 - No PC boards!PS: I couldn't give away my 15 year old GE washer away....the appliance guy said that he would use parts off of it but it was not worth repairing, something to do with GE using a "transmission" type of a set up and when that goes bad....It's Scrap.
Yes, especially with stoves. Electronics and heat do not go together. I was roasting peppers at a friend's house with the oven door open to keep the broiler going, and when we were done the (electronic control) stove would not shut off. He had to go down to the basement and throw the circuit breaker.
Same thing with cars too, the more tech junk a car has (cough German cars cough) the more unreliable it is.
Yep.
Have you tried turning if off and back on again? (product support probably)
My parent had Maytag washer & dryer for 20 years. ONCE, the mechanical timer wore out in the dryer. Had it replaced, the repairman noticed the belt was worn so he put a new one on for an extra few dollars, and the appliances worked perfectly for many more years trouble free. Can't say that anymore, everything is disposable junk now.
it's sad
My grandma has a combo washer/dryer unit though. thing's probably 20 years old and had its first repair last year. The repairman told her to keep it as long as possible, because they don't build them that good anymore. In another instance my aunt had a repairman out to fix a washing machine. Not only did he tell her she should keep it, again saying it was very well built and most new units aren't anymore, but he even offered to buy it from her if she ever decided to get rid of it.
What an absolute waste of raw materials and landfill space. They should be jailed for environmental crimes.
what happens to old good american product are these company owns by chines or Israeli , they look for profit not the name and quality, and no more respect for american people
sm1ofakind Yup
desertrose Inflation caused these firms to go to China where currency manipulation is much more aggressive..now tarriffs and quality controls will help revive USA
@@ms9771 the government got involved
That why i never buy new stuff. I just wait till some one throw one out or move ..... Learn to repair this stuff your self . $5--$100 for a part , 15 minutes of cleaning maybe a little paint. re-sell it till were I get a the lowest $40. Most part fall under $50 ..... and even if it cost more than $50 to fix. Chop shop. . test the part and sell. body get scraped .... PS don't pull off knob of your "broken" stuff ..
When a customer supervisor wouldn't help us, we went to the marketing director for Whirlpool and he arranged for us to get a replacement dishwasher at no charge. BE the "squeaky wheel" to get things done.
So they sold you a bad dishwasher and replaced it with another bad dishwasher?
The NimKnocker with bad customer service. They get points for consistency at least.
And remember, consistency is key guys
My special ordered fridgedaire had the same drain problem right out of the box. Went on youtube and learned how to fix it myself. That was much quicker. It will have to be done biannually or maybe annually. I don't mind, it just got added to pulling the back cover and cleaning the coils, fan and giving it an inspection for anything that looks different. Good opportunity to clean the floor under it as well. I think it was 4 screws maybe 6 that hold the tray where the controls and light are located. Two small plugs disconnect and out it all comes so you can clean the water trap and drain. You can't miss where the trap is because it will be full of very cold water and it will spill and you'll be wearing it. Its roughly 3/4 of a cup of water. You don't need a life jacket.
“Don’t be fooled by the glitz.” These words will continue to sound true for years to come as more and more companies continue to target people who have excess income and who value appearance more than reliability. In other words, rich show-offs will continue to be targeted by astute companies.
The fancier it is the faster it will fail. Keep in mind your salesman is on commission.
Things you watch in the Covid 19 days...
"If you're lucky." I love that woman!
Subscribing from the US, a week after my LG fridge has died. Great tip, that last part that basically distills who is in the business of making these products even with other brand names slapped on them. Thank you!
Is your fridge fixed now? What exactly was the issue?
I bought a $1600 Maytag French door fridge, and paid for the extended warranty (5 years). After five years and three months, the compressor went out, two years later the motor went out. I spent almost $1000 in repairs. When I moved five years ago, I got all new appliances (GE). The dishwasher doesn’t always drain completely, and then leaks on the floor. One of the drawers in the fridge is broken. The wash machine sometimes starts itself at odd times….like 2 a.m. The dryer doesn’t remove enough of the lint, and it builds up horribly around the vent. Of the six new appliances we bought when we moved….I like NONE of them. I wish I could have a washer and dryer like I bought in 1976.
I have a fridge with almost 20 years, yet it works like a charm, no need to buy new one yet .
Well if you were to listen to the video for maybe 30 seconds I would say its a safe bet to say you might have understood that we are talking about new appliances, ex. withing the last 5 years maybe less. you just said your fridge is 20 years old. they mentioned multiple times that older appliances were made with better quality and last a whole lot longer than todays appliances.
+mike wirsing you don't f* say
+mike wirsing look at you, trying to look like the smart one, i just made a comment reinforcing what they have said about old appliances, is it forbidden to do so ? what is wrong about it ?
+SpIRiTus1995 im not trying to look smart lol, its 3am and im bored as hell looking at cbc news about refrigerators lol. i happened to see your comment and i was genuinely curious about if you ment to say it like that or what you where thinking when you typed it. but i get what you were saying now completely, it was me that was reading it wrong. your comment made perfect sense. like you said you were backing up there point.
Stick with it, I'm sure it's better than anything out today.. We've got a new LG model, it's poorly designed and made with poor quality materials.. The switches for the freezer lights went out first. The ice maker is the slowest I've ever used and jams frequently. And when it jams, the door to access the ice maker is usually frozen behind the latch, so it needs to be thawed to open.. On top of that, the shelves inside are made of a brittle plastic, 2 have crumbled already, needing replacement, the fridge is only a few years old.. I have no doubt it will fail in a few years, it's just more profitable to make products fail quickly than products that last.... Who cares if our children are going to be buried in toxic garbage, it's all about profit baby!
I use a 1944 general electric fridge 75 years still going strong
I have a gorenje fridge its from 2004 works just fine i think i even didnt have nay repares on it.
The energy that thing must use is crazy.
M A who sells parts in North America for those ? Are they made in USA?
@Leopold , and I work in the commercial field for USN. They mostly use Cospolich and some crap MGR's, however every galley groom many have one issue or another. It's a good thing they are modular because sometimes they have to be replaced.
@Mike I thought refrigerators stopped using ammonia and other toxic refrigerants in the 30s? 1929 is when R-12 came into use.
I paid 100 dollars for a used washer and dryer in 1999. They both work great 22 years later. Same stove too. Just replaced my hot water heater, furnace and fridge after over 20 years of service.
Try looking at cordless hand tools. I'm a Handtool Engineer and very often, the replacement parts cost more that the actual machine replacement. The components are all completely integrated and if a small component fails, you have to replace the whole unit even if there is absolutely nothing wrong with the other components.
I'm so glad that I can usually repair my own appliances. I bought a KitchenAid dishwasher 13 years ago, and I had major problems with it initially while still under warranty, so I made Whirlpool fix it. A week later, they sent me another control panel for it, so I said to myself, I'll keep it for any future problems because I do know how to fix these things; I've been taking major appliances off the curb and repairing them and re-selling them since I was 12. Most repairs are easy, people....try to do it yourself first. Here's a tip: when the racks in your dishwasher rust out but it works fine otherwise, go to a Habitat for Humanity store and look for a similar or same model, pay the $35.00, take it home, and swap out the racks, then scrap the rest if it's got a stainless steel tub. I just did this with mine, saved about $200.00!! Does anyone know just how ridiculously expensive new racks are? Hundreds of dollars, in many cases. Beat these bastards at their own game, which is known as planned obsolescence. Learn how to do your own repair work, then teach someone else how to do it; the more consumers know, the better, and we win, right?
Agreed. KZhead DIY instructional videos and Amazon for parts,have been a godsend for me!
Make some repair videos and put them on youtube! :)
Engineered to “FAIL “ - Welcome to the future !
Wait till driverless cars and big trucks hit the market. Will burial of loved ones be covered in the warranty?
@@asfranko1 PLANNED OBSOLESCENCE
After watching this video, I've decided to hang onto my 2006 Kenmore Cold Spot fridge that is now (after 14 yrs) demonstrating a problem or 2. OMG I had no idea the major appliance mkt has deteriorated to the extent shown in this video. Am definitely keeping (and refurbishing) my 2006 kenmore!! :-)
Get a repairman from a store that sells used appliances for your Kenmore.
Yeah, well. I spent a good portion of my professional life troubleshooting and repairing electronics - often to component level. I was often asked by friends to fix stuff for them too. I have a Sharp microwave oven that is entirely mechanical, was given to me as a birthday present back in 1984 and is still going strong with only a couple of light bulb changes needed along the way. A work colleague asked me to repair his still-under-guarantee microwave oven around 2010. The computer in it had failed. I told him to take it back and that I would not be taking on a problem created by the manufacturers. A huge problem with "smart" appliances is that they usually have customized programmed hardware in them and trying to get off-the-shelf replacements is impossible. The sad truth is that mass-manufacturing is all about money and sales (and screw the customer). Many sales outlets lack the expertise to fix faulty appliances (often still under guarantee) and aren't interested because to charge the time it would take would be hard to beat by buying a replacement in the case of small appliances - if they could even hire someone and pay them what they would be worth. Welcome to the world of throwaway commerce. And get this: I discovered a 10-year activated logic bomb in my flatscreen TV. 10 years to the day after I purchased it it suddenly refused to connect to the internet so I am now unable to play KZhead videos on it. When I complained to the (un)help(ful) desk they first tried to blame KZhead and when that didn't work, bamboozle me with technical hogwash which ended with my giving them a lesson in what the TV really was (a dual-core processor computer with front-end tuner), something their "technical expert" apparently didn't even know. At that point they gave up and dropped the call (along with the ball). I figured out a secret (so they don't intentionally disable the set further) work-around.
You can't blame the store salesman. They don't have the actual experience of using every fridge, they only have the info on the fridges that is given to them by the manufacturers. Because as a Best Buy (Future Shop) employee, when we know about a problem on a particular device, we tell you, and recommend something that we have heard positive feedback on.
That's totally understandable, as a reseller, you do have competitors and you want to have a good reputation. You want people to come back to your store and build loyalty.
Samsung gives the sales men the highest bonuses in Holland. So you are pushed to sell a Samsung device because the profit margins are way higher then any other brand, same goes for Bose. Most sales men don't come into the repair division. So they don't see the rubbish brands from the reliable brands.
Salesmen is ONE WORD!
Jack of All Games WRONG!!! YOU are very wrong. Salesman will sell & push whatever company is giving them a bonus that month. buying from best buy or any business is the same. Westinghouse gave us a 50 dollar credit for each kitchen appliance after we sold 10. Working in a busy store we made great money. At one time Hotpoint could make you rich. Cheap machines that worked great but no bells and whistles led pads etc. Sharp gave us free vacations.
+Jack of All Games; "You can't blame the store salesman."; YES you can also blame them. It is a rare case to find a salesman who has ANY technical knowledge of the appliance / device he sells. Something does not work? Standard salesman answer: "buy a new one it will cost less than a repair". Why does he say that? Because it relieves the salesman of having any technical understanding of the product he sells.
When I was a kid, we didn’t have much and at one point, my mother’s company was giving away old machines like refrigerators away because they needed to upgrade to a bigger one with more workforce there to use it. They gave it to her for free and she only had to arrange transport-her friend helped out and got it to our house. We had that fridge for nearly ten years until I accidentally killed it lol... but before that, the fridge was already running some ten years (maybe more, my mum wasn’t sure lol) before my mum got it. I think about that small fridge and how seven-year-old me was happy to have cold drinks and ice cream. And how the freezer section was cold, better than the fridge I have now... old machines were better.
These two gentlemen should make appliances and open their own company.
Word to the wise ,Buy from Costco. I have returned items over 5 years old ,No questions asked.A grill, Pressure washer,A generator. hands down the best place to purchase anything.
It's called Planned Obsolescence, started with light bulbs.
Too late already obsolete we use halogens now
Kevin Zheng Welcome, time traveller, hailing from the decade 1990. The year is 2015 where we use energy efficient LEDs whenever we can.
spookanide Too expensive why would I speng 7 bucks on leds when I can spend 6 on 4 halogens?
Kevin Zheng Because the the LED's are much cheaper to run and have a greater life span.
Kevin Zheng From my limited experience, my single LED bulb has already saved me the cost of replacing 3 halogen bulbs AND COUNTING. Halogen bulbs are only 50% cheaper here in most cases.
my mom has a 25 year old stove and its still going strong. better than anything you could buy today.
This is why I don’t buy appliances unless they’re on a really good sell around holidays. When you see them marked down to 40-50% off it’s because that’s what they are really worth. $900 dishwasher, got it on sale for $450, $800 washing machine, paid $475. Never pay full price for new appliances, they’re not worth it.
As someone who has dealt with a lot of newer window air conditioners I see a bunch of them on the curb each year that aren’t even 5 years old meanwhile I still see a bunch of older air conditioners still installed and I have a old 1960s Frigidaire made by general motors that still runs like a champ!
We have that same samsung fridge and it broke within a year of normal use, the electronic panel broke and the fridge would never stay cold, repair was going to be $500. We just junked the fridge in the recycle place and got a fridge from 1998, and its working fine as the day it was made!
MastaX i
If it was within a year, it would have been covered under warranty. I call BS.
Bill your BS, she said she used it a year, then 1 year and a day it broke samsung rep
freedomisfromtruth the warranty is over a year for fridges
Repeat after me kids: "Planned Obsolescence"
Of course. Because consumers always demand new things. You tie your own noose.
Shoes are the worst with this. The best $250 work shoes, danners, redwings, Carolia, ect all only last a year or two now. If you want shoes that will last 5 years you need to buy them custom made from small private companies. All of the big names have purposefully lowered their quality to keep you buying. 10 years ago it wasnt like that. Sad that appliances are going that way as well, all my stuff from the 90's are still working fine and I have no plans to "upgrade"
most upgrades are downgrades look @ Windows every update or upgrade the pc gets slower en you need a so called faster one probleby al windows is doing is checking how old the processor en wat type it is en the MB en give you a set speed.
It's not "planned Obsolescence" it's planned and timed failure, which is flat out fraud.
Ha ha ha.
My 30 year fridge and dishwasher still working great. The old Kenmore's were built to last.
the new kenmores are made by LG. they are worthless. FYI
I bought a Washing machine. Had it for years. It only may need a bearing and a new belt. But the parts are deliberately so expensive rendering the washing machine as a disposable item. We are truly duped. Even in Australia
Well said and such a shame to do this to our precious earth filling it with unnecessary trash 😪
I purchased a fridge 11 years ago. I have no problems with it and I never had any... Older models are much better than the newer ones.
Same for my stove, super old school, like over 30 years old, and no issues! Then again, that's not a surprise either
I have a fridge that I think it is from 2003. Still working to this day with no issue.
I remember when I was little and my mother bought a refrigerator. I think it was Kenmore, maybe Frigidaire. It lasted roughly 40 years. It actually outlasted my mother.
Oof
Similar story here. My parents bought a Snow Queen refrigerator in 1958, in 2020 it is still going strong and has never been re-gassed. The only part that does not work is the little man inside that turns on the light when you open the door. I think that he may have passed away or retired.
@@kenparker99 retired I think. Hopefully hehe
I work as a delivery driver for lowers. I deliver and install refrigerators, washers, dryers, and stoves. I’d say the biggest issues in order are refrigerators, washers, stoves, then dryers. I’ve delivered to several homes that have only had their appliances for a few years and already have to spend thousands a new set up. Appliances really have been on a downfall. If you have old reliable appliances, stay with them.
I had a worker came to look at my kitchen and living room, I wanted to know how much I should expect to pay for the works. When I mentioned replacing my almost 30 years old GE Refrigerator, he asked me whether it worked all right. I said yes. He told me as long as this refrigerator works, I should keep it, because the ones in the market last only for a few years, because they do not make it like the old times. So, I am keeping this old looking old refrigerator.
You can dress up an old looking appliance. They make sheets of stainless steel etc
@@ocdtechtalk Thanks for your suggestion of Dressing Up the old refrigerator. I I have no clue how to find someone to do it. I will just keep this refrigerator. It works well anyway.
I worked for an appliance company for a short time in the 90's. The rule was if you came back to the shop with less than $200.00 from a job, you were fired! I quite after a couple of weeks.
So that is a lot more junk in the landfills than there needs to be.
no they melt them down and they become TATA Nonos....!
Along with all the other crap that gets made
And Sooooo much faster too! Warp drive to a lot more crap & destruction!
@Don Mega Dont forget those pesky straws...
I’m watching this from the Netherlands and I AM SHOCKED!!!! At our home, we’ve only got German appliances (from different brands: Miele, Bosch, Liebherr, Kärcher) and we rarely have any issues. They’re often made and designed to be repaired easily (if needed at all). No plastic covers and clips that can break easily, but german steel covers and screws for easy acces. If a repair is needed, parts are delivered within a day or two. Prices are reasonable and manufacturers guarantee availability of spare parts for at least 10 years. Long story stort... why do Americans accept such bad quality and service?
Different culture and laws. Being in Europe, I would bet the quality of products you get is overall much higher than here in North America (US and Canada). The same product/model sold on two continents can be quite different, and not just in being wired for different power grids.
This is from Canada. The show Marketplace is a Canadian show. Yes the machines are also made in the USA but this is Canadian.
I’ve replaced 4 gas water heaters in 15 years. Moved into my first house built in 1970 in 1980. Lived there 10 years with the original water heater, then moved. Water heater lasted more than 20 years. Ten year before me and 10 years after me, maybe longer after I had moved away. Also everything now uses a $450.00 computer board. Washers, dryers, refers, ranges, water heaters, etc.
As a 20 year factory repair service i will tell tell you that the manufacturers are under no obligations to build a product to last nor do they want them too, its about bottom line only, 7 to 10 years is all they will last, parts are expensive and not available after 7 in some cases, and as for the manufactures paying for extended service as a regular occurrence ,it would be billions of dollars lost so the stick there heads in the sand and act like its not normal to break down, They are all the same,, So good luck to all.
And you really can't blame them. They are trying to stay in business. It is possible to produce a light bulb that lasts decades. But then the manufacturer just goes out of business because nobody would ever need to buy from them a second time. Obviously appliances should last long enough to justify the 1k+ price tags but lasting more than a decade would cause a company to go out of business before the products are even ready to be replaced. You want an appliance that lasts longer, dish out the +5k for the high end stuff, not these low end low cost items.
@unforsakenentity So how did companies stay in business back in the day? I mean I keep seeing folks talk about how GE isn’t the same company it once was, so clearly they were able to make it this far on the back of the products they used to make. I have a hard time believing this is any more than trying to squeeze every penny that they can out of the consumer.
@@sozeytozey They didnt make it the sold the appliance dept. to haier america
@richard melloni Has every company done similar or did I manage to choose the worst example? Im willing to admit I may be wrong, I’m just curious at this point
@@sozeytozey Yes< But samsung, lge are much worse for service and parts
I'm glad I made the smart choice of keeping my 25+ year old Jennaire downdraft range when I remodeled my kitchen. The thing works beautifully, and the new models are riddled with problems. (Plus, the new ones don't even work with the old downdraft set-up even though it's the same brand! Would have had to pay hundreds extra to install) For the rest, KZhead is very handy for figuring out how to repair appliances yourself. I appreciate these guys coming on the show, but I would only use them if a repair was beyond my skills or tools. So far, I've fixed my washer (new valve $14 and 1 hr), my dryer ($80 heating element, 1 day), and my fridge's icemaker ($0, 20 min of cleaning). Thanks to all the content creators who post tutorials and diagnostic videos!
Thanks to KZhead I repaired a damaged water circulator in my radiant floor heating system! It was super easy. I diagnosed it by joining a plumbing forum.
We bought 4 Whirlpool appliances , the fridge is noisey and the oven gave off Grey smoke , the dishwasher is smelly , all are Gold line and stainless steel . Made in USA /// Update 1 month later : dishwasher is not stinking as much , forks and knives come out wet with one hour wash . Oven is cleaned and not smoking .
Excellent show!! If all consumers stand together and pressure the manufacturers to take responsibility for the inferior quality that’s quiet evident, eventually they will be pressured to build more reliable appliances. Having said that, manufacturers adopting such change would also ramp up their pricing so we consumers need to also be wary of that possibility and also not accept higher prices.
Shame on these greedy corporations, they sold products that were defective from new, and had to be embarrassed on national network TV to do the right thing by the customer. You're never see this on US television since the media is also paid off by those same corporations. I really wish the local US stations would air this series by the CBC if granted permission, we lack these kind of programs today.
watershed44 Soo true !
These reasons are why I stick to the tried and true models. I always get the most basic model so I don't have to deal with these problems. Sure, all my appliances are white, but maybe now you see why.
Agreed. May not always be the prettiest but it gets the job done
I also did the same thing. Bought Kenmore for decades. Had the leak start 12 months after buying basic white fridgefreezer. Now I take the back off once a year and clean the tube. Now I reasearch like mad before buying, but some appliances have no brands, no matter how basic that last. The last applience I bought was an old refribished. Working great so far.
I bought the refribished from repair men who have been in the business fo4 years, not from a regular store.
I used to work for my Papaw refurbishing appliances. It's amazing how designs have changed (not for the better, either).
idk. i can always paint them when the warranty goes out lol
My Mom bought a National refrigerator back in 2001, it still works to this day. We also had a big GE fridge from 1997 that we left behind when we moved. Recently I saw the same GE fridge from the late 90's still in used at a burger stand. That very burger stand has been there since the early 2000's, and I just noticed their refrigerator is the same as what ours was. Makes me think that our GE fridge is still working until now.
My dad's dishwasher from 1985 is still working to this day and it's still used regularly they are designed to break the spare parts market is huge
Samsung appliances have a good looking outside but the machines are not well done
We got a Samsung washer and dryer a year ago and they still work thankfully
KM god , i just bought it last year , damn you tube ,, a year too late
Please don’t tell me that, I just got a bundle of Samsung oven microwave dishwasher and fridge 😨
@Dark of the knight Cause they are better than products from the US
LG SAME JUNK! STAY AWAY FROM THEM. Your better to refurbish an old one then to get extremally stressed out over the new CON-GAME of the glitzy new china made CRAP! appliances.
The apartment I lived in, there were 4 units that Had brand new Samsung appliances. Every single one had issues.
The reason for water in such refrigerators, is the drain hole located at the rear of the internal cabinet is probably blocked with mold/ice or some other obstruction- look for a gutter-like channel with a hole at the lowest point. If blocked with ice, turn the machine off and use table salt to defrost, mopping up the water as necessary. Then, I use a length of pipe inserted into the hole and seal with blu-tac around the hole and blow really hard. This clears the drain and should be done regularly because if left to block, when the machine is on it's defrost cycle, water run-off cannot escape down the gutter, into the drain and so into the condensate tray at the external lower rear. The water instead has to go somewhere, so overflows into the salad trays etc and can re-freeze into a thin slab of ice, which is evident here. Mine is not a Samsung, so it seems modern refrigerators are moving to this design 'feature'.
I cut a piece of the sheet metal on the back same height as drain. Remove insulation around it so it stays warm enough to not freeze. Heaters for defrost are in wrong place also. Used hole saw and opened up hole by fan to put hair dryer into. I leave food in, shut off power and turn on hairdryer for thirty minutes and ice is melted and drained. Better than tearing it apart!
I was speahing to a Dutch friend who lives in France. He went to buy washing machine , I think it was. They said they had a two year manufacturers warranty on electronic products, and did he want to buy another year? He said why should he pay 'extra' because EU law states a three year warranty anyway.
Germany seems to have stuck to quality, but damn if they aren't the most confusing machines, but they generally have great customer support.
One reason you have to love the EU
@@loisyoung2372 Don't buy a BMW!