We are here at Medallia Experience 2024 at the Wynn in Las Vegas and there’s a lot of exciting announcements we’ve been seeing, plus a chance to hear from leaders at Medallia as well as their customers about where the world of customer experience is heading.
Today we’re going to talk about what it truly means to have a great omnichannel customer experience, as customer expectations, the sheer number of channels available, and the complexity of delivering great CX continues to evolve.
To help me discuss this topic, I’d like to welcome Tracey Brown, EVP, President, and Chief Customer Officer at Walgreens.
Resources
Medallia website: www.medallia.com (www.medallia.com/)
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Thank you for sharing the resources for further learning about Agile Brand strategies
Excited to learn about the future of customer experience at Medallia Experience !
Tracey Brown from Walgreens joining the discussion - can't wait to hear their insights
Excited to see how companies like Walgreens are adapting to the changing CX landscape
Looking forward to hearing from industry leaders and customers about CX trends
The Medallia website seems like a great resource for CX enthusiasts
Customer expectations are always evolving, and it's important to keep up
Omnichannel customer experience is crucial in today's digital age
I wonder what new announcements and innovations are being shared at the event
The sheer number of channels available can make delivering great CX a challenge