UPS Worldport: Superhub Kentucky | Giant Hubs | Episode 4 | Free Documentary
Giant Hubs Episode 4: UPS Worldport - A look behind the scenes of the world’s largest automated package handling facility.
What does it take to deliver millions of packages and documents every day right in time? You need a Giant Hub: UPS Worldport in Louisville is a technological marvel. It is the largest automated package handling facility in the world, and the center point of UPS’s worldwide air network. More than 300 flights arrive and depart daily and the hub with its 250 kilometers conveyors has a troughput of 500.000 packages per hour. Roughly two million packages a day increasing to more than four million during the peak season.
10 pm. The night rush hour begins. When frontline supervisor Tyler Sawvell and his crew unload and load the aircrafts on the ground - guys like Terry Rigdon in the general operation center control every flight activity of the cargoplanes.
The world’s leading logistics group UPS relys on their one airline. With its 244 aircrafts, UPS Airlines is one of the biggest worldwide. Terry Rigdon’s goal is to get every aircraft with its cargo to their right destination - on schedule. But in this night, bad weather causes a lot of trouble and delays for the whole crew at Worldport. Due to thunderstorms the whole area have been put on an operations ban for 30 minutes. That means the outbound crew are not alowed to work. They can not unload any airplane. So they can’t feed the hub.
Are they able to recover lost time to get a very special package with a gastank from triumph motorcycle to his customer in Seattle overnight?
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Proud to say I worked for UPS for 31 years!
Were you fired for calling black people vinegars?
My dad was a dispatcher for UPS airlines. Grew up watching these planes every day!
In America I drive Semi trucks 11 yrs now (Feeder Driver) (Sleeper Team) for UPS. This video makes me proud to work here. I am already thankful for the job I hold.
I drive here in England, we are subcontractors.
Hey brother, don’t know you man but thanks for the work you do.
Are team drivers usually husband/wife, or does UPS pair drivers with unrelated people?
I admit that some people will find this boring but I find it fascinating because for the short time I worked as parcel courier it always amazes me that some customers either didn’t know or cared about anything else other than where’s my parcel and in case you’re wondering I did have some really irate and in a few cases violent people, thankfully they were few and far in between. My best customer was a gentleman who ran a local bamboo flooring company and it always amazed me of his kindness and caring attitude, anyhoo thank you for making this video. 🙏
Awesome video
I think if you love aviation nothing boring If you are not interested in planes definitely some people would find it boring I think it is a matter of interest a very educational documentary .
These UPS planes fly right over my house on their approach to Worldport every day & night. Although I'm afraid of flying commercial jets, I wouldn't hesitate to get on a UPS Cargo plane & fly anywhere in the World.
As a former UPS'er at world port I will say, some people will never know what really goes on before that package shows up on your doorstep.
I guess that's why we'll never know because you won't tell us. That's the point, so what's your point? Your comment is illogical.
I have a package comming from California to my buisnesss in alabama on next day shipping and its currently at the Kentucky plant I'm optimistic it will make it in time by 12 tomorrow
Well your packages are not handled with all the love and caring that you think they might have. Poorly packaged items get crushed and broken. I work as a pre loader at a county facility in NJ. Of course they are not going to show that in this video. If you are shipping breakable items, use lots of paper and bubble wrap. Your packages do get tossed thrown and kicked along the way to final destination. Personal deliveries are usually handled with more care then store bulk deliveries. The store bulk deliveries if damaged are easily written off.
@@HibernusMortis1 i used to be PH at san bruno hub in CA. i know what i witnessed.
Yeah I have a good idea what goes on now having 2 guitars show up with broken headstocks..
Greetings from Thailand, i have been working with UPS Bangkok for 7 years
Great documentary. I am a mother of a UPS pilot and very proud. Great information for family to understand what goes on behind the doors
WOW u must be so proud! Very important job. I had no idea all this work happened for our packages. VERY impressive!
@@vickiesmith3021 p
@@vickiesmith3021 bro 💀
@@laniepowell6877ol.j
Is your pilot son a flat earther? Many pilots have said the earth isn't curved. The paradigm is quickly shifting.
I work construction and we’re building a 747 maintenance hanger right beside the runway, at about 8:00ish am the UPS jets start landing and they are literally bumping buts, one right after another until about 10:00am THEN about 2:00pm they start taking off and it’s the same way one after another, it seems so efficient its amazing to watch
So THAT's what that is on the west side of SDF. I knew it was a maintenance hangar, figured UPS but didn't realize it was for 74's. AWESOME! Can't wait to see it completed! (I work 3rd shift, Airframe and Powerplant Mechanice for "feeder" aircraft).
Just saw an article about that hangar... it's huge! Thank you for your hard work!
Excellent Job! Thanks to ALL UPS Employees and Contractors! 👍🙏
Never realized how much of a factor weather would play in this company. It seems obvious enough, but not as much as I thought. Great video.
I worked for UPS in Air Operations for 23 years. My blood was BROWN Loved it until a lateral hub operations transfer in year 17 and absolutely hated the last 6 years! The company has changed and no longer takes care of its management employees! Sad but true!
I knew there was negative change because I went to work for UPS for the 3rd time on October 31st of 2021 working at a new UPS warehouse off of the Outerloop unloading 53' UPS FREGHT trailers but I didn't know why or how bad it was. It was so much harder than when I worked for them in 1995 and 1997 because you could literally get a trailer that had heavy boxes weighing anywhere from 48 lbs to 65 pounds and a lot of the young 18 y/o supervisors were very rude and disrespectful to me because they knew I was new and they could treat me like a red headed step child for my first 30 days before I could actually be a part of the Teamsters Union. Then they lied to us and told us we would get at least 20 hours a week and I was lucky to get 11 hours a week. Can you please explain to me what a lateral hub operations transfer is?
ground fking sucks you are 100% correct about that. you get all the people who can't get FAA checks. but whatever you gotta adjust your attitude and be positive and move upward instead of lateral
Probably due to diversity, equity and inclusion hiring practices. DEI is laughably obvious in corporate America. They always have to hire some black person with a chip on their shoulder. With the recent Boeing revelations, I won't be flying again. We know the powers that be don't want us flying because of climate change concerns. One was to accomplish that goal is by making flight travel unappealing due to safety concerns.
How's it possible to make this high quality documentary and let people watch on KZhead for free?
Camera crew for 1 night (maybe 3 people) the same narrator of all the other documentaries (maybe a package price) and maybe 5 or 6 hours of editing + 10 hours rendering. Actually is not that expensive.
UPS are running out of workers desperately. Actually its commercial break.
ilotitto You think this took 5-6 hours to edit? Do you live up your arse? 😂
@@ilotitto The script is also similar each time including the deadline drama.
Eagle Chiu : its a good PR for UPS. Maybe UPS paid for the cost.
tyler is so awkward in front of the camera. the chefs kiss on this.
Triumph tank needs to be in Seattle tomorrow, they show her putting on a UPS Ground sticker.
The Ground sticker also said Oregon. Also UPS does not fly 747's to Seattle. ;)
"Seattle" in the final shots was also definitely not Seattle. Looks like Chicago, they blurred the license plates but it looks like Illinois plates.
I work at a UPS warehouse in Georgia but this is on another level!
I've just watched this video and it reminded me of when I ordered my custom Converse shoes. They were manufactured in China, then they flew to Alaska, then to Louisville, then to Köln in Germany, before finally arriving in London :) That was quite a journey and now I got to know one of the stops on their way.
Anchorage Alaska is a pretty common stop over for cargo from east asia to north america, there are quite a few documentaries on that airport too that you might like.
I had never seen such a freight focused airport as ANC.
GREAT VIDEO, !! working at the UPS KSDF World Port for 22 years brought back so many memories...
brought up some awful memories of working air at a small city gateway 🤣🤣 i'm just kidding they paid my tuition for 5 semesters, 3 teeth cleanings as a part timer, and i could even wear earphones at work it was a demanding but rewarding job
@@brianlacroix822 They let you wear Earphones?! Lucky, ididn't get that privilege
@@AlphaGametauri 2005 we could wear earphones in ground hub and inside air, my Creative Zen MP3 player had good use and a fricken fm receiver built in!
@@AlphaGametauri did you see the package bunny @32:55? my hub had a TOTAL babe like this as well and she had a great personality. did your hub have a package bunny?
@@brianlacroix822 I worked at the Greensboro Hub, about a 50 minute drive from Charlotte Douglas International Airport. 2018, as far as i remember i was told we couldn't wear Earphones cause they didn't want us to not be able to hear the sorters or the Supervisors etc shouting something at us. And it did,, and she was S M O K I N. We didn't work the same shift though, she was the one after mine so i only got to see her coming in as i was going home.
It's Just Totally Amazing Watching 👀 Those Plains Coming in at Night as Far As You Can See 👀 Stacked Up Right Behind Each Other Landing 60 Seconds Apart 😀 and every one of them has their tail lit up with the big UPS Logo
That would be 'planes'
UPS is one of the few airlines that doesn't light up the tail logo
Tyler looks so happy about getting to work 😂😂
I remember being at Kentucky Kingdom, a small amusement park right next to the UPS world hub seeing plane after plane coming in for a landing literally every minute just like the documentary said. The planes were just overhead while going up the lifthill on storm chaser. Totally wild
I work at Kentucky Kingdom and this is the reason I came to the youtube video. The other day when I was working I saw plane after plane taking off, right above the ferris wheel. Each plane only about 1 minute from each other, it seemed never ending 😆
I totally enjoyed this one. nice work UPS
Want to thank the documentary makers, and all those hard working folks who gets those packages to us. Much love and respect to all.
Brilliant documentary. Thank you. Well done.
Worth watching. Thank you FreeDocumentary!!! Keep up good work.
Thank you for showing us this . This video deserve a millions likes since we were able to watch this high quality documentary for free
Just started working at a small ups warehouse in cali and i inbound packages from Louisville hub everyday. Theyre really on point! This is dope to see it in action
I work at Louisville and one of my planes is to Ontario, Ca.
I’m a painter in Kuala Lumpur. My first commissioned pieces were shipped by UPS from my doorstep in Kuala Lumpur to Boston in just over 72 hours via Shenzhen and Louisville. Very impressed!
Well that was quite interesting to see the other side. I work for UPS at the Gatwick, UK depot. It's MUCH lower scale than this :D
Everything in UK is small, even cars :)
I work in the Toronto Hub in Canada It's small compared to this. And heavy out dated
Lets say if you had few day off, are you allowed to ride these plane? maybe travel to other country using their plane? 😁
Are those offices a franchise or they are branches of UPS?
@@mikemihh Not everything, we have bigger powered trucks than America. We also have smaller people 😉 If you branch out to Europe to America is heavily embarrassing when you compare Europe to America :)
I live in louisville and this was great to watch. I also know that motorcycle shop is actually in downtown Louisville. Commonwealth Motorcycles.
Thank you. I have been looking forward to a new video.
Unfortunately we don`t see that but thumbs up for all this heroes who make that delivery possible.
Ok, I understand calling soldiers heroes, but we're at the point now where a delivery driver, or a warehouse worker, is a hero? Why don't you just call everyone heroes? The person making a Mexican pizza at taco bell is a hero for people with midnight munchies.
@@endokrin7897 that girl who dog sits in your local neighborhood, total HERO
Heroes? Lol.
I love how every single person said they felt pressure to be on time but the last gentleman was like, "Nah, no pressure 😎" 😂
Hey man as long as you don't drive slow as tits there's not a lot of time pressure for delivery cause fancy rollers don't take bedframes up people's stairs unfortunately
34:42 these two have serious feelings for each other.
Bruh
45:12 that's the cleanest & shiniest brown truck I've seen inside. LOL
I always use UPS, I once sent a fish pie from UK-Romania, it took 17 hours from collection to delivery and the fish pie arrived intact and fresh 😊😂
Actually no it didn’t, it arrived next day and still frozen 😂😂
@@jmalloy2202 cool story bro!
And went via Louisville probably!
@@justme-hh4vp no, via Koln, Germany 😂
Seriously who eats fish pies? Romanians apparently.
I was a manager in the logistics industry for a large company for almost 5 years and every second was a total nightmare. I'm now in an industry that doesn't even require a high school diploma, making a better living and most importantly, I still have my sanity and family.
if you lose your family over a logistics job then there is something wrong with you. of course there is pressure and time constraints and ambiguity but if you cannot hit metrics because of weather or lack of resources they cannot get rid of you. that isn't a job that's an abusive relationship
@@brianlacroix822 The hours is why I came close to losing my family.
What job do you have now? Do you mind going into detail about the difference in salary?
@@EJK94 I'm self employed, in the food industry and loving it everyday. I actually look foward to going to work. I schedule vacations and time off on my own terms. Wish I did this years ago. The rat race corporate world obviously wasn't for me, and for the ones who are trapped in it, I'll pray for y'all.
@@EJK94 The salary varies, but most years I make more being on my own. I'm also a much better person than I ever was, which is more important.
tyler walks very slowly...like he dont wanna go to work😂😂🦾🦾🇵🇭
I used to work there and it is like a bee hive, everything is moving and like a mad house during the night. They have more snow removal equipment than the city of Louisville lol. I was a load plan runner, so I would drive a car a drop off the load plan to each aircraft.
Good morning from Minnesota! Great episode!
You guys are awesome I'm loving this series , Best wishes and safe travels from NY 👍❤️
absolutely incredible service....
Loved it... Tyler looks like he is hating his life though. 😂🤦🏻♂️
He’s realizing he spent $80,000 on degree that makes him only marginally more important and making a scant dollar or two an hour more than those he’s supervising… and that he will likely be working overnights for the rest of his time there.
Holly cow..I was totally thinking the same thing way before reading the comments..its true and sad at the same time..
@@DMcLuvn I've got a few friends that are supervisors with UPS and they make close to double what regular employees are making and supervisors are all full time employees with great benefits packages while all the other employees are only considered part time employees.
@@DMcLuvn Yeah, no. There's 0 probability anything you just said is true. No idea what you're talking about.
The old guys in the air conditioned rooms have all been working there for 20 years and probably also have that same 80,000 dollar degree. It takes time in the trenches to work your way up to the top.
Great documentary UPS and KZhead. I enjoyed it - a lot.
...and Free Documentary ;)
@4:45 That package we are following was a ground package, that would have never went to world port you can tell because of the back square to the middle right of the label if it would have been next day air like they said it would have had a 1.
they censor the address in 4:41 but shows it at 4:44
Louisville has more than 600K people. The city and county merged in 03. Jefferson County has 778K people in it. The whole county is considered Louisville. The 600K # is how many people live in the old city, which is inside the Watterson expressway loop on the east, and the Ohio river on the west. Greater Louisville has about a million and includes a few southern Indiana cities areas slightly outside Jefferson County.
In the 90s and 2000s my brother used to fly UPS air cargo from Asheville to Louisville every night to make a drop.
Thank you fir this story.
I alway love documentaries when Mark Rossman narrates them. He is like a fairy story teller and give the videos a life. "So what did it takes ... !"
Wtf have you been smoking the narrator's voice ruins the documentary.
I'll bet holidays like Christmas must be an absolute madhouse
Once I placed order for SONY XB950 N1 headphones from India and the model wasn't officially launched in India so I ordered it from Texas, US & man oh man! I just got delivered to me at two days by UPS!!! Now I get it how seriously they take their work & loyalty towards customers. Even the Amazon in my country does delivery by 4-5 days.
My UPS overnight booking story not so great From Raleigh NC to Nanuet NY. It is going through NC - Philadelphia (just 120 miles from NY)- Louisville ( farther away from destination and that too into a inclement weather area) . Now stuck in Louisville. All this with guaranteed delivery .
Great content.
I come to this doc every 3 months or so ❤
Do you forget what happens? How could you watch it repeatedly?
Great documentary!
Great video!
It may seem that videos like this would bore the t T-shirt off me but it doesn’t, I find videos like these very interesting . 👍
Quite possibly the most toxic place I've ever worked in my life. I left in 2011 and couldn't be happier about it.
lol. Those were the two longest weeks of my life. I did have enough sense to leave quick.
Been waiting years fr this updated doco
Awesome video 👍👍
Sure would be interesting to see this video made for this last winter storm....
it would just be 55 minutes of @21:43 🤣🤣🤣
Waaw i like this ❤❤ from Gabiley Somaliland
I used to transport UPS pilots to and from the Manchester, NH airport and the Nashua Marriott, years ago.
Nice documentary
13:39 - wow, I never knew that Pennsylvania was a city!
lol
I went through the comments before I doubled our efforts.
Que operação logística fantástica.
Im still trying to figure out when Pennsylvania became a city 🤔. It really is amazing how this works though. Respect.
this is required when instead of buying in local stores, people start to order their products from online stores
@Kekistani Refugee agreed, but now people order online just everything, toilet paper, kitchen towels, chewing gum, underwear, even shoe-polish.
Consumers want convenience. And if your business isn’t willing to integrate with the online experience then you’re willingly removing yourself from a lot of business. It’s like not sending out a catalog. Sears would’ve been worthless
The usage of metric system in this video was, in my opinion, the best part! 🤣 Honestly, great documentary. Well done, pals. 🙌
You’re obviously a Democrat.
@@Mostopinionatedmanofalltime 🙄
The USA uses inch’s feet yards and miles.
@@daleolson3506 No way. 😲🙄🙀🌝
Great info, except for one thing,,where do they apply the boot prints on boxes? I can't be the only one that has seen them..
They all looked super depressed 😬
Fun fact not only the ups drivers throw your packages around but the people on the conveyor belt too especially if they are computers parts
@@Atite_Lometen yeah aha I was told by a friend of mine that if there is a fragile label on it, its more incentive for the worker to toss it!
I worked night shifts as parcel sorter, it was a really tough job so I’m not surprised they look so depressed, I was as well. I’m so glad that I don’t have to go back there!
The chines workers looks more Depressed than the American workers believe me!
Well it is not a fun job. You always see same cartons, same cargo box, same peoples, same planes, hard labor demanding work. So what did it takes to be happy in that work environment? You need to have strength, comradry, punctual...like those at UPS HQ in kentucky... 😀
The customer is in SEATTLE hoping to ride his motorcycle tomorrow.. The package is going to BEAVERTON, OREGON (not near Seattle) (that's where it's addressed) and *UPS GROUND* from KENTUCKY. Odds of customer getting package so he can ride motorcycle tomorrow: 0% 🤣
Actually, the package started in New Jersey. And since it's ground, it wouldn't even go through Louisville, more likely CACH in Chicago.
@@toad2646 4:45 is what she's referring to. It's probably just a different package than the one followed, or maybe there really is no real package we're following and it's just a narrative tool. Not exactly important to the point of the documentary.
@trexilll There IS a real package we're following. They talk about it throughout the documentary, even placing a camera on the package while it travels through the building.
@@toad2646 You seem to think there's no possible way they could just be filming multiple different packages, when we have direct proof that the one label they show is not a package that would ever move by air. Why are you taking the time to argue this? Is it that important to you?
Reference to comment by Bishop, if from the start that pkg is labeled as a ground delivery the shipping label would have to be upgraded (no pund intended) to a Next Day Air 8:30am,10:30am delivery time commit or a Next Day Air Saver with a 3:00pm Business commit time and a 12pm Reseldentral delivery commit time. This delivery driver said it was delivered at 5pm so the customer will be riding his motorcycle at night. (It's been awhile but that's how a situation like this used to be handled)
During COVID, I picked up a side job with UPS as an Air Ramp employee at ONT. Loved working there, loading and unloading the planes. I was part of a really good crew, which made things even better. I worked the intra shift (830 pm to 3am). We could unload a fully loaded plane in about twenty minutes, and load one in about half an hour if we had all our cans ready. The biggest challenge was the equipment, specifically, the tugs. They were old, and they take a beating because they're in constant operation around the clock. The they tended to overheat, which causes them to stall,mans this, delays. Another issue was the availability of dollies. Sometimes it was very difficult to find open dollies, so that tended to cause delays in unloading the cans from our inbounds. But it was always a fun night. Got paid to work out. It also helps at the weather in ONT is pretty favorable. Usually the issues are caused by the Santa Ana winds. Can't work safely in those conditions.
If you work here, every day is the god damn super bowl
We did some flight for UPS with DC10 F and MD11 F👍😉🇳🇱🇪🇺 i was loadmaster on all our cargo flts from 1968 up to 2009
MD 11 and 747 are the most beautiful aircraft ever!!
MartinAir?
I thought they said Triumph tank was going to Seattle. But the label says at 4:45 that it is going to Cascade Moto Classics in Beaverton, OR
Another excellent documentary, thank you.
The Teamsters Union with UPS has much more power now in their negotiations because since the pandemic more and more people are making their purchases online which requires parcel delivery.
Air, bulk, then boxes. That’s how we roll.
After seeing what takes place after ordering something with the click of a button in your pajamas from the couch, the shipping charge all of a sudden doesn't seem like much of a big deal. Nice documentary.
True this. And glad you enjoyed it.
I heard about UPS as a great company to work for. I am not longer looking for job but this is what I heard
It looks like something I would make in Factorio
cleanest ups truck i've evern seen
Five day workweek of 6 hour shifts is only 30 hours. They get paid for.40 hours. Excellent shift bonus.
Ups ups ups!
As an IT Professional its horrible to see people sit in the dark, do they not know well lit rooms + green increase oxygen/motivation and reduce degradation of eyesight and other health issues related to working in those environments. Not saying i haven't done it in the past but the older i got the more i realised you can't let companies push you around i take my health seriously anywhere i work. UPS does a great job like other postal services and you will find that most packages go missing once in hands of drivers or at facilities with lots of human access..Where i live no matter how many complaints a driver gets nothing gets done as they don't have someone to fill role (even though unemployment is sky high)
The rooms a dark in the GOC to reduce stress! I worked there for 23 years!
Looks like they all have their own desk lamps, just not all in use. Those desk lamps will cause much softer indirect lighting than overhead fluorescent lights that would cause high amounts of eye strain.
6 hour night shift,nice.
They work 30 hours a week.and get paid for.40. Shift premium.
Wonderful video thanks for sharing this useful videos, i really enjoy process about logistics and i would like to work in UPS in the future.
If you're here in Louisville just apply they are very short staffed and hiring basically anyone that applies.
The package has special treatment. Base on the label is a ground package, not an air package. Correct me if I'm wrong with the label.
11:02 with a college degree in logistics, you too can unload and load packages onto an airplane!
And make 125000 USD A YEAR.
Managing a team of 20 with insane time pressure and making 6 figures in a place where 6 figures may as well be 7. Really not sure where you see the problem here.
Those offices look like ergonomic nightmares.
A shame you didn't show the area where UPS covers every package with dirt, grime, and grease before delivery.
some loaders don't wear gloves handeling containers on the tarmac. If something happens insurance can do difficult.
it takes a lot of money for a data to watch doc how much more if it could be payable, i won't worry much. youtube the best platform ever created and not to be spoiled. free doc i see this doc is of 2018 you guys are amazing crew ever to create such beautiful work.
UPS Worldport it is here where are packages come from. My brother and I order a lot of stuff and movies if it was not for Worldport we would not have them.
For something that takes place in the US why does this video give all weights/distances in the metric system?
13:39 “The cities of New York and *Pennsylvania* ” *checks map* 🤔
I find the fact weird that it feels weird to hear an American narrator use metric units.
Well The Chanel Belongs to A German Company, and it's been tested that the American Accent is the easiest of Accents to understand, thanks to Hollywood influence.
In the US Army,we use metric! Lol
The only weird thing to me as a german viewer was that they used kg instead of metric tons for large numbers, such as 134000 kg airplane capacity instead of 134 t (metric tons)
UPS use AMP containers as well... They're square