ANGRY TECHNICIAN! Customer Gets FIRED! Car kicked out!
We had a customer state that they needed a car towed to our shop from another shop. They had said they the other shop wasn't doing any work to their Saab and they wanted to get it running again. They also stated that they had two other vehicles and wanted to have them towed to the shop as well. I told them that I will agree to only one vehicle at a time as we do not have parking spots for multiple vehicle that do not run and have been parked for years. After moving the Saab to the lot, the customer failed to pay for the tow bill. They also stated they couldn't afford diagnostic of the first car right now. After several weeks contact was lost with the customer and he randomly showed up and again asked to have the two other vehicles towed into the lot. After denying his request he asked other shops in the area and proceeded to bad mouth every shop that had been trying to work with him. It was a farce to get free parking for a bunch of junkyard vehicles. After the neighbors and I found out his plot I promptly fired this non customer and moved his car out of my parking spaces.
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Don’t forget to subscribe!e towo
Check out our Website/Merch HERE: www.RainmanRaysRepairs.com Look for links to our other channels, appointment and contact info, and our new merch lineup with custom T's fitted hats and MORE!
Wife Unit unveils our custom tumblers and mugs • New Custom Insulated T... also found at www.RainmanRaysRepairs.com
Support the Channel with a Like and Subscribe!
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Mountain 5-Piece Metric Double Box Universal Spline Reversible Ratcheting Wrench Set; 8 mm - 18mm, 90 Tooth Design, Long, Flexible, Reversible; MTNRM6 amzn.to/3OJTRp2
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”Intro Music by Karl Casey @ White Bat Audio”
Thanks to Jesse for making the intro and graphic for us to enjoy!!!
ABOUT OUR CHANNEL
Our channel is about general automotive repair and maintenance . We cover a large variety of automotive services and repairs in a privately owned independent shop.
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Another red flag was why was he getting kicked out of the other shops. Good call on not working on his vehicles.
Sounds like a pattern to me 🤔
@@croycamaro "serial bullshitter"
@@croycamarokind of like voting for Democrats and waiting for the world to get better
I managed a custom shop one time, we had a customer drop a car off and the disappear for 2 years, had alot of high speed parts too, so we ended up getting a mechanic's lean and selling the car. Well the guy eventually tried to come back and get it. Then tried to sue when we had sold it. Sorry you went to jail dude. Not my problem
@@themeez1000 How did you get the title for the car to sell it?
Best part of being a business owner is being able to choose who you work for!
@davidl2797 - I wonder how this would have worked at the OLD shop...
@@robarnt6 You know this customer is never going to pay. At least at the old shop it's not Ray's problem, but when you're the boss, you have to see the red flags. When other shops turn down their business all over town and they're getting kicked out, they're the problem. People don't turn down money without a good reason. This customer is a straight up nope. Probably why he can't go to Ray's old shop, he knows big organizations have the time to fuss with a mechanic's lien and court. Best to just walk and sleep well at night.
You mean ..Who you "do" work for
@@terryjones2012 I meant exactly what I typed.
@@terryjones2012Smh funny how people try to correct others of what they mean without even having knowledge of what they're thinking to mean with what they have said.
As a dealer tech I envy the fact that u can fire a customer.
No you can't
I wish we could fire customers, but since I'm a Toyota dealership tech I know exactly how you feel
@@timshook5979 When you own your own shop yes you can, tf are you on about?
he got fired from 3rd grade reading class I think😂
I have a buddy who is service manager at a mazda dealer who recently fired a customer
"End of Saab story" Hehe, That's the most perfect pun I've ever heard.
ruined by the fact he used it twice
@@TheOmegaRiddlernot even close
It's a good thing you're filming this. I wouldn't put it past him to claim you damaged his car.
I was thinking the same thing
@@davebigdogthat was my exact thoughts.
I'm wondering if it's legally under Ray's care. Laws vary
yuppp
I'd take pictures of the car if I were you.
Dont blame ya....not 1 bit. Youve got way to much going on and id imagine a growing list of friendly and polite customers who are patiently waiting.
My thoughts exactly. It's NOT WORTH it. All you'll do is dig yourself into pure trouble which will never end. Good on you Ray.
And who knows where the lies end? He might be dancing around with even more cars.
A wise man once told me. “It sucks to suck”
A one pork chop story. 99% of the things that happen to us is our own fault. Your second sentence hits closer to home. Your third sentence whether you realize it or not applies blame to Ray. I think Ray is an awesome dude but Ray has no excuses, he was suckered outright and went along with it.. What should Ray have done? Initially.... When someone comes along and offers you a two pork chop story* ( a two pork chop story is a story takes takes the same length of time to tell as it does to eat two pork chops*). You say thanks but no thanks, don't get involved especially when it had to be towed from another shop, therein lies a conflict of interest, a red light should go off.. dont ask, don't get involved, you walk away If you really want to get involved, you ask the other shop owner what the issue is, after listening, you walk away. When a person says they have little money, you walk away, fledgling business can not afford charity, charity begins at home. If a person says they aren't in a hurry to have their car fixed until September, you walk away. You are not storage facility, to act as one you are assuming responsibility for damages to their car, another sign to walk away. Good intentions rode to hell on horse back, You can still be kind and shrewd at the same time.
"The customer is always right" - one of the dumbest statements ever made.
Lesson to anyone: Never mess with a Farmer, a Mechanic, a lawyer, a veteran.... List goes on, but never mess with someone that does you a favor.
somewhere between "don't bite the hand that feeds" and "don't look a gift horse in the mouth"
@@TheJeffbarrett Got a story to tell?
@@TheJeffbarrett Oh I can only imagine
"Does you a favor" ..as if these favors aren't against the pay with all of the people listed, except for veteran.
@@beardsntools of course it requires payment, thats a constant thats already known. theyre still doing you a favor by wasting their time and space on your problems.
A solid technician is hard enough to find, then treating them badly adds insult to injury. Thank you sir for being one of the good guys.
As soon as the guy was like "Hey I gotta get these two other cars off this shop's lot. Can I just put them here?" I was like "NOPE NOPE NOPE THIS GUY'S TRYNA USE YOU FOR FREE STORAGE" and yep you called him on that one. Good call, Ray. 👍
many used car dealers pull this crap, use you for repairs but expect free storage 24/7
Car? What car?
Yea, when he's like "I have this one car that needs a lot of work, but I'm tight on cash..." I can get it, but when he's like "And... I have these two other cars that need work at other mechanics." big red flag.
the only call imo!
Ya sad because some people do just need a bit of help and some compassion. That Ray tries to give then there's this (Saab guy) jackass who are like "Free stuff FREE STUFF" as they're prying the nails out of the floor. Hopefully he doesn't let this guy stop his charity but it seems like he is aware of this behavior and is used to it. When you're willing to help people Saab guy alikes swarm like frickin locusts. They think taking advantage of people makes them smart.
Good decision , this Saab owner sounds like he does this a lot with his vehicles at others expense .
Seriously, 3 cars sitting on different lots waiting on long term repairs? When one goes down, just buys another one?
I’m betting while delivering parts he sees these cars sitting long term and inquires about them. Then buys them dirt cheap and try’s to get shop to fix fix them at cost vs customer pricing! When shop gives pushback or he fails to provide money for parts they tell him he has to remove the car. Then he con’s another shop into towing them to there lot and just keeps shuffling them! I’m guessing he lives in some kind of rental unit that only allows two cars that must be running!
I bet this guy is like the ones you see in the Towtrucker channel where they leave junk cars parked all over an apartment complex and then throw a fit when they get towed.
customers like that are awful. The ones that you try to help out end up being disrespectful are not worth it.
And Ray won't get paid till he sells it.......What Sc%$bags people can be
I've been following you for about 2 years Ray and you're always a genuine human being. You're probably the nicest mechanic I've seen that'll also still stand your ground and say it like it is. This guy tried to abuse your kindness to get his way and that basically ended with an impound notice. Good on you sir. Hope that monte sees life again
It takes a few idiots like that Saab owner to ruin it for everyone else
The customer has no $,but has 3 cars ?
Exactly, he's got no money because he bought three clunkers! Cause and effect! 😉
My Manager at one of the parts stores I worked at was a big "The customer is always right!" people. One day he shocked me. Had a customer that wanted to blame me for everything since his car rolled off the production line. After warranting several expensive parts and taking a sales display floor jack and stand to the parking lot because the fellow insisted that I "look". My Manager walks up, puts his hand on my shoulder and asks, "So what's going on?". The customer proceeds to treat the Manager same snotty way he was treating me. Mgr asks to see the receipt for parts. A couple weren't even our parts. Anyhow, he tells the cust to go back to the original point of sale. Cust alternates between crying, screaming and pleading. Said we gave him best service ever. The guy took off squalling his tires. When I started to apologize mgr stopped me. Said I needed to discover the fine line between cust service and being a doormat. Told me later we did good business and didn't need to have him or his friends up here wasting our time when we had good, faithful customers that were happy to pay us money. 😂
the customer right thing is the biggest lie ever. a lot of customers are not always right
In my experience, these days the customer is rarely right. Most of them are entitled, self-centered and completely unrealistic.
I used to tell my staff, the customer is only right when they pay.
The customer is always right...right up until the moment they are wrong...and we decide when that is.
@thedillpickle100 he was right about his friends. In my experience, bad customers bring more bad customers.
There’s no way he would have paid for any repairs you did to that vehicle. He would give the go ahead on anything you said, you would have fixed it, then he would say “My bank account is a little short but I will come back when I get paid, bud.” I would bet he would still want/expect the car back when it was fixed without paying too. “I gotcha next time I get paid, bud!” 😂😂😂
When I open the gunsmithing shop I'm planning to open, I'll write up a small contract and have it checked by a lawyer that says "if payment is not received after 90 days for services rendered, the customer forfeits ownership of the firearm and the company will sell the firearm to another shop or customer to recover lost revenue on the repair." I'm not an armory
And then show up in the winter asking where the tire iron went . I bet both cars are still in same spots
Mechanic lien
@@ryansmith1115 the OPs scenario must have reminded you of yourself, LOL!
No pay, no car
The one good thing about being the boss, shutting down toxic customers. I am a retired refrigeration mechanic. I would get customers that would lose their $hit because of a breakdown, which is understandable but the minute it was directed toward me. My answer to this was always, "I am the one that can fix this, so I am the last person you want to abuse. Anymore and my tools go back in the truck and I walk and you will wait another week for service, so lose the attitude and we can all walk away smiling.
Props to you for *not* taking the sob to the scrapyard despite the guy being a jerk.
This guy has multiple cars that NO ONE will fix or hold so yeah that guy sounds like a honest reliable customer
Yeah, getting evicted from multiple lots, etc... The guy clearly isn't trustworthy. I still think it's wrong though to tell him he can keep it on his lot, but then change his mind and leave him with nowhere to keep it. (even if he doesn't deserve it, a man's word is his word and he could be sued for that). I believe the man would win in court, even if he Ray wasn't originally obligated in any way to let him keep it on his lot, he was once he told the man that he would. I know evicting a car is not the same as evicting a person, but an agreement is an agreement... and in this video, he did admit that he DID have an agreement with the man and that he did violate the terms of that agreement.
@@deucedeuce1572 the way i understood what Ray said, the agreement was for it to stay until he could work on it at the end of the Summer. The decision to no longer work on the car is his right, its a conditional agreement. So he would not be obligated to keep the car any longer as it not going to worked on at his shop. His business is a mechanic, not a storage lot. I don't see that guy winning anything.
Obviously the guy can’t afford to gix his cars where would he pay a lawyer or court filing fees to try and sue………. Ray is absolutely in the right…
@Bowhunters Yeah, and he's too cheap to pay storage, so he cons mechanics into storing them long term while he's "waiting" to have them worked on.
@@netvapor1169 Yeah, WORK ON IT at the END OF SUMMER, both two things the person had every Right and Reason to believe that 1) the car Would be worked on and 2) that it would have a place to stay until it was fixed until the END OF SUMMER. Two things that were AGREED UPON. He gave the man the reason to believe his car would have a place to be stored (for months) and that it would be fixed, only to now have it not being worked on and having nowhere to store it. It was a verbal contract and it was admitted to be a verbal contract in this video. I don't dislike Ray and I don't judge him for this... but this is how it is. You can't make a verbal contract and then just break it. This man had a legitimate reason to believe that his car would be stored until the end of summer and that it would then be worked on... and a verbal contract was made. It sucks, but it wouldn't be right otherwise.
WOW ! After spending a good part of a day with you and your better half, I can't understand why somebody could not get along with you. You did excellent service on my ole E250 trans, and you treated me like a long lost friend. Ray, there are some people that,,, you just can't help ! I am very grateful for the good service done on my truck. Sincerely, Bruce Ray.
I would love/hate to take my car to Ray because there's probably so many things that I don't even know that need to be fixed and as knowledgeable as he is he'd make me cry to know how many things actually need fixed and would probably tell me to set my 07 Saturn Vue out to pasture. Ray ur awesome at what u do keep it up buddy we appreciate every single upload ur post.
@@robertmcfee6535 Yeah! You'd go to him, and say, "What's wrong with it Ray?" He'd say, "A better question is what ISN'T wrong, buddy!"
Friends, youall may know me as the 'Ole Geezer Gearhead". At less than a month from 80 yrs. old, some jobs on my '02' E250. are getting a little difficult for me to do any more. I made arrangements with Ray to do a requested part change. It was a pleasure meeting Ray and his wife. And, yes, they treated me like a long lost friend. Sincerely, Bruce R., the Ole Geezer Gearhead.
Some men, you just can’t reach, and so you get what we had here last week
That's what he was working on before he took better part of the day to tow two vehicles of the same owner out of his lot.
Used to be your integrity was a thing we relied on and your never compromised your integrity. You sir have your integrity intact and I believe that’s why 99% of us watch your content. Being a good mechanic is a bonus. Nice work bravo.
Huge respect for your integrity. You don't hear it demonstrated so clearly very often. You have so much integrity you probably have no idea what I'm talking about.
Followed you from working for a shop to having your own - lot full of cars to work on! With sketchy fellows like the 'customer' you fired, hope there aren't many more like him you have to deal with! I learn a lot from your videos.
there are 2 kinds of videos that are good for my soul. Friendly mechanic vids, and "Karens getting what they deserve." Today you did both, and I thank ya.
Ya mean Ass Holes gett'n what they deserve....
"Karens"? Are Boomers still using that really unfunny anti-White meme that seems to get them off
Shut up karen
@@thegadflygang5381 are you still using boomers? 😂 Both are stupid.
@@thegadflygang5381lmao. Nah. Gen Z and Millenials use the term, “Karen’s.” Nothing boomers have to do with it. Karen’s are entitled people who just are bitter and jealous of the world. So, they decide to use their power to gain certain advantages in society. A lot of them can be racist though. Nothing really race related or “anti white.” Karen’s can come from different races. So don’t get too butthurt there my dude. 😂😂😂😂
Mr. Ray, You, Erik O, and Eric The Car Guy, are like the most chill, and positive KZhead Auto mechanics ever. You all always stay cool under the pressure. I hope that guy realizes his mistakes, what he lost, and apologizes for being a 2 faced Karen. What a shame for him!!!! Pobre vato!!!
Totally agree with you Ray. Bad mouthing someone behind their backs isn't a great way to get things done for you. Glad the other guy let you know what he was saying.
In a twisted way, it's a good thing you learned he's not trustworthy before you took a wrench to his car. In the least, it appears he's looking for free towing and storage.
Send him a bill for towing and storage anyway !
I think that's exactly what he was doing... but he still gave the man his word. Even if the guy doesn't deserve it, to go back on your word is never right.
@@deucedeuce1572 I am not certain of Florida law but here he could file a mechanic's lien for service (towing) and storage.
@@charlessmarr7107 If it was agreed upon. You cannot say it's free, but then turn around and charge.
In PA, I think after a certain time it's considered an abandoned vehicle and the person whose property it's on can claim ownership of the vehicle
The minute you find he’s bad mouthed you to others he cost himself a great mechanic 👌 just know you’ve done exactly the right thing Ray , cudos to you for having the fortitude to deal with him appropriately 🥊
lol so much shilling going on here. There's nothing special about this guy. He is just a mediocre mechanic, who happens to film for clout with his clickbait titles and drama. Honestly this customer lost something equivalent to losing a pawn in chess.
@@beardsntools lllllll
@@jeffskorupa9720 Nice bars. Hope you finish loading your response soon, lmao.
@@jeffskorupa9720 duides a grifter, don't give him the time of day. checked his youtube channel, full on loser.
@@beardsntools anyone can see you're just stirring shit in the hopes someone watches your vids dude, chill out.
With sooo many people who are so careless with their cars and dont do maintenance until the wheels fall off. the auto mechanic industry will never die
Way to go Ray. Love your channel, and glad to see you opened your own shop. Just dont work too hard.
As a tow driver myself, practice makes perfection Ray. I know it can be hard but you do a great work handling it, and keep up the great work!
My last wife did pretty much the same thing. One of my friends who is a diamond geezer, proper gent did her a favour fixing her stupid handbag Suzuki thing and all he did was charge her parts, swallowed the labour costs as he is a good friend and a well respected garage owner in this rural town. Well she didn't like that bill one bit so next time round she went to another garage in town and complained badly about being ripped off, conned etc, yes there are some hokey places around but this place she was slagging down is really damned decent so the second garage owner who drinks with my mate rings me mate up and relays everything, then goes out to the ex, tells her to eff off and within a day every garage for about 50 miles refused to even talk to her let alone take the job on. So she comes squinnying about it to me so I asked about and was told all about it and I was 100% behind the chaps, you want someone to do you a favour or they do you a solid favour, you don't slag 'em down you be grateful and throw them a bottle of something nice for doing it.
I gotta say I absolutely love when car channel guys make a movie reference and then put the actual reference clip in the video😂😂
Some people just don't take NO for an answer. Do a favor for someone, and because he NEVER TOLD YOU THE TRUTHS from the beginning, he proceeded to lie, bad mouth you, etc. etc. Nope, Do not need people like that in your life, even as a customer. Thanks Ray, love your video's
He ended that customer's "Saab" story
Everybody loves a good Saab story !!!
Nice. 😂😂😂
get your coat... 🤔
That's a good one😂😂
I was going to Dodge this Comment But it Bugs me not to reply to such a Cavalier comment. 🤣
One of my friends is like yourself, always helping others with mechanical issues. Basically works himself to death trying to appease everyone, charges substantially less than he should (in my opinion) for his time. I see so many of his customers trying to take advantage of this and get a cheap fix at short notice. Whenever i get my bill from him i add $100 onto the invoice as a tip because I know he doesn't charge me nearly what he should. There is nothing that pisses me off more than someone taking advantage of a professional who has spent two decades mastering his craft. The Saab guy is a leech, trying to suck whatever he can from you, good riddance to him brother!
you sir, get it.
I do the "add money" for a guy who does work for me as well. It would be one thing if I was hurting financially, but I'm not. Good work and honest rates deserve recognition, imho.
To me its all about RESPECT. I did the same last week to one customer. Thnx for sharing.
I overpaid my mechanic after all the trouble he went through. The problem turned out to be a small spring, that had no business being there, was inside the fuel pump. Had to be sabotage from a disgruntled employee. My guy finally said 'eff it' and cut the pump open. No way for that spring to be there. He had trouble quoting me a figure since had been weeks, off and on running this issue down. I tipped him $200 for the frustration.
You are a blessed man! My dad would take on these charity cases out of the goodness of his heart, and he had a positive income shop (Body). He would take on these crazy rebuild jobs because they loved the car but just could not afford to get it back on the road. Obviously, every damn time he did this he never got paid. It didn't hurt him or the business financially because he already knew he wasn't making money on the project, it was just a fun side project for him. I think this guy you are dealing with is on a whole different level! He just keeps finding people to store his junk for free! If you would have fixed that car you would have never been paid a dime. F him!!!!
I probably would have towed it to the guys residence when he was at work
No comment, I would of done things differently, but again no comment.
If both sides know from the beginning what the deal is and are good with it then it can work well. With your dad he likely didn’t expect to make money on the projects and was good with doing it out of kindness. And, the customers knew it may not be a priority and will take a while and were good with that too. It seems this guy expects people to accommodate him while also considering him a priority.
Again no comment, but personally I would of done things a little differently.
I've been subscribed to this channel for about a year. And I can tell Ray is just a stand up guy. Period. This is clearly a case of give a inch, take the world.
I've never used or driven a flat bed car hauler. Very interesting to watch. Always learning something from the Rainman. A personal thanks to you Ray for continuing your educational channel. I was very gratified when you went out on your own. Your an excellent mechanic and a super cool dude. Truck loads of kudos to you.
I dont drive truck of any kind, have my cdl's or commercial license but I got to drive a International 3 car hauler rollback(not sure of the year or series. It was out of necessity and it was a short distance. It was awesome though. My dad and I both worked for a salvage yard and he drove their rollback picking up cars. He would haul on the weekends to make extra money and I rode with him alot(I wasnt a kid I was in my late 20's). We was out hauling one day he got hurt and couldnt drive the truck back to the shop. So I stepped up to get the truck back to get our cars so he could go to the hospital. I was a tad nervous but had been in tow trucks my whole life and knew what I was doing. Not saying I didnt break the law by doing it but you gotta do what ya gotta do.
The fact he had other cars at other shops, that were refusing to fix them.... Major red flags. Firing them was the best thing you could have done.
I loved the unintentional humour as you offloaded the car. "End of Saab Story - end of Sob story."
The voice to text on here calls the car a SOB, kinda appropriate, actually.
@@spaceflight1019 Yes I noticed the alternative meaning. Even in British we got the significance. Indeed I did worry that my meaning may have got lost.
@@olivethrush7450 I've never heard anything good about Saabs from people who worked on them.
@@spaceflight1019 They are not for working on. They are for driving in.
Shop is starting come together, I can see that you’re working hard, and still taking the time to share with us viewers. I think the monte could be a good one.
I think was Ray's expertise the Monty will be a great one have a great day😂
Haha hey as a tow guy (been watching you for a while..and last video was when you left your old job!) you didn’t do so bad! That’s what I’ve been doing for some years now and very passionate and it makes me remember how much common sense and skill it takes to just think logically and I think that’s why I’m subbed your down to earth and just a normal dude!
From the cars you have been working on, it looks like you are doing a lot of used car dealer work- whatever you do, don't get a bunch of these guys on an account basis. If you don't get totally scammed, they will always be 1 or 2 jobs behind on payment.
Ray, you go the extra mile for so many customers and this is just the other side of the coin. Absolutely agree with your take on this!
Should be an interesting one.
I recently retired after 40 years of being an auto tech, and remember a few customers getting fired. Sometimes we had a heads up through the grapevine. Another (or sometimes more) would call to let us know "if such and such a car shows up, run away. We did the same. People don't know even though shops compete with each other, they also work together.
Good Onya Ray. I waited so long to hear "Gravity" while the SAAB was coming off the flat bed but it didn't happen. "No matter." Glad to see you have good neighbours that care about you to let you know about the crap client bagging you.
The more repairs that Ray rejects, the more succesful you can assume he is becoming.
That customer wasn't worth having, no matter how bad business is. Dealing with the owner would drag anyone down!
That customer is not the type of customer you want. Would have probably would never get the Saab fixed anyway. Even if he did he would find a reason to try to stiff Ray on the payment.
No customers is better than customers like Saab guy. Somehow u will always lose with Saab guy. He's not someone in need. He's just a taker.
"I no fixa you car"!
Way to go Ray!!! Stick to your morals. More people need to do that today instead of caving in to everyone's demands all the time!! Much respect Sir.
What about the moral of giving his word to someone? ...and then not breaking that word?
@Deuce Deuce So the dude is sucking-up to his face to score a freebie, then he goes next door trash talkin' him behind his back. Ray did the right thing. He cannot get far enough away from a POS like that.
@@deucedeuce1572 did you ever pick up your saab?
@@StrikeReyhi lol.
@@OldBastardOnaHarley Can't really say I blame him... but people should live by their word. It is wrong to lie... and even if this guy was dishonest, it doesn't justify anyone else being dishonest also. Wrong is wrong and it's always wrong to go back on your word. Don't matter much what the excuse it. (...and I'm not even saying that I wouldn't have done the same.). In the end though, the Truth is the Truth.
I respect your no BS attitude….you are a guy who I’d want to work on my car anytime. Keep up the great vids!
I appreciate that 🫡
I knew it was something to do with drama that had you firing a customer bc you’re one of the leveled headed guys I follow every now and then on KZhead 😎💯
You went a lot further than I would have for the guy. The moment he said he other cars at other shops all with the same story was indicator enough for me.
Ray didn't know about the other 2 cars when he took this one in. This idiot was trying to scam Ray. My advice to Ray is to grab email addresses of all other mechanics in the area and cc them the same letter with this persons information so all are aware. Also ring the other shops to find out how long the cars were there for and why they needed them moved. Obviously we know the answer to that. Next time ask the shop for information first before removing the car. I think Ray said something about 3 days. Get it out ASAP, off the property completely.
@@libbyb67 wanted free storage not so much car fixed you take car be fixed you want it fixed not seat out side for year to rust
@@jonsworld5307 yes I'm aware of that.
Storage and free towing. You're a good man and you have a good heart. You have to say no, because you're going to take care of you and your family first. I am totally with you. When someone crosses the line... they got to go!
who wants to see an old Saab story come to life? LOL
He came with a Saab story, then he showed how entitled he was.
Man, it's like I teach my kids, you have to stand up for yourself, because no one else will. I've also come to believe that far to many people are way too comfortable taking advantage of nice folks, and Ray, you're a nice guy! Fact he owns a Snab probably should have been the first red flag. 😂
Great video, as usual. Sometimes customers need to be fired. Keep up the great work. A day without Ray is like a day without sunshine.
Please don't let that guy ruin it for the rest thank you keep up the good work
I do enjoy getting to see the face behind the camera every so often 😂 and respect to you for the way you do your work and your business if I lived around you, you would be my mechanic I dot NOT let other touch my cars for the reasons you have explained. ❤
Keep up the great work ray if watched you for a long and watched your channel grow congrats on everything man.
Totally understandable Ray. This SAAB owner sounds very flaky and dodgy. As a current SAAB owner myself, I was looking forward to seeing what the trouble was, but not anymore. Nice car though. It looks like a pretty clean 900. Very rare. Parts are getting hard to find for those. Have a great day Ray.
About as common as dirt a while back here in Sweden. But the Sport of "folk race" is an endless maw that devours these old well made cars.
@@raidkoast I own three SAABs here in Florida, and I absolutely love them. I do the maintenance on them. They are very well-built cars, and they last a long time if they are maintained and not abused. You can't beat Swedish engineering and quality. Cheers.
The dash on your rollback is trip back in time for me! Thanks for sharing!!
Awesome job! I love how you conduct business! New to the channel for last couple of weeks & keep up the channel and you do not over talk like some say.
Well that's a rather sh*** situation, but I would do the same. Honestly I'm not even sure I would have remotely considered giving advice after they demanding space for another 2 cars. At that point it sounds like it could be something weird going on.
Well... perhaps he doesn't actually own those vehicles. There's a remote possibility those cars could be stolen. There's definitely some sort of "fish" story going on there. At the very least, he is looking for free storage.
At this point I believe it's an abandoned vehicle. What happens next will probably involve a VIN check.
He has (at least) three vehicles but can't afford to fix any of them ? Junking two would probably save enough tax & insurance to get one on the road. I suspect they're probably his/family/friend's cars and he's just trying to get as much professional advice and work done for free by spouting a poor man sob story. He broke the first rule of a con artist, "never try to con the same person twice".
The fact that this guy had multiple cars getting kicked from multiple shops would cause me hesitation to even begin down this road. I think his eyes were bigger than his wallet. If you're going to rebuild/repair cars, you better be able to do it yourself.
We were in business for 35 years in Northern Virginia. I finally came up with 2 sayings #1 what part of no don't you understand...the n or the o. #2 What can you expect from a pig but a grunt?? We have retired and dont miss a minute of working with the public Keep the great content
No good deed goes undone!! Hey Ray great video!! My husband is a retired mechanic and I feel your pain!! Everytime my husband tried to help people out it always seemed to backfire on him!! He finally learned that if he didn't take care of himself his customers sure weren't gonna do it so he started being a whole more selective about who he helped!! We sure could have used that rollback!! We finally got rid of all the junk sitting around right before he retired!! He hasn't missed going to work not one day because of stupid people!! 🤗 Help who you can but never let it put yourself out, people really just don't care about you!! Arthur and I love you though and always look forward to your videos!! Take care God bless you 💕
It's like he's getting evicted from every parkinglot in town lol. Good on you, Ray! Don't let that junk (maybe a car pun lol) stay around you!
People without integrity will never understand the things that people with integrity do. Good on you, man.
I have High Integrity But Low Morals. 😊 I don't lie about being bad.😂
like go back on your word? I can't really say I blame him. Just bringing up the idea of morals and integrity. People with integrity don't go back on their word. As far as we know also, he only has hearsay to make him believe the person said bad things about him. So on hearsay (if that's true) was enough for him to go back on his word.
@@deucedeuce1572 the customer was bad mouthing all the other shops to Ray. Why would you think he wasn’t badmouthing Ray behind his back? When people show you who they are, believe them.
@@mebordernoneya8484 I didn't say he wasn't. ...and in the end, does it matter? It's not right to tell a person one thing and then go back on your word.
Yup, reminds me of the time I let an acquaintance use my property to camp out (for free) in a mobile trailer I had on my property since he was homeless because his wife kicked him out and they were getting a divorce, he didn't have the money to rent out a place so I let him stay in there. He complained to the neighbor saying it was like a prison living there because I wouldn't allow any animals or any parties as I just renovated the place. It was more or less just to give him a place to sleep and cook his food. I ended up kicking him out and after I kicked him out I looked over the place and there were beer bottles everywhere, a few holes punched in the wall in a bedroom and he never cleaned, there was mud all over the place. I didn't want to be nosy so I never checked the place for the 3 months he lived there. Never again will I help someone unless it's family that I trust.
That GM tow truck is so neat. My dad has a 3500 Silverado from a similar year, that interior brought back some good memories of that truck.
Good on you, Ray. Don't bring that drama into your life. There will be other Saab stories to tell..... What a fantastic pun to get to use.... Thanks for sharing with us! Appreciate all the work you do to make these videos.
Great work Ray! Also, gotta say kudos for your neighbor down the block who came over and told you about that dude's BS. Sealed the deal right there and I'm looking forward to the impound guys showing up and hauling that trash away. Bless you and yours!
Great video, like always, very informative, keep up the great job !!
I'm glad you documented the whole process on camera.
I really appreciate the fact that ray stands up for himself. That man screwed ray over. And ray was having none of it. I have met so many people that would of rolled over and took it because there "friend's" so i can appreciate ray standing up for himself.
Totally agree, sometimes you have to let problem people go especially around your business, you don't need the stress. As much as you want someone to change they will rarely wander too far from their nature.
Have you ever had a quote from all those self storage places ? Expensive ! Better to find a business with a lockup yard and BS them about getting some work done but tell them no big hurry. Yeah, free storage SCAM ! Also works if your vehicle is in good condition. Just find a car yard which sells on consignment and put a high price on the vehicle so it won’t sell. Voilà, free storage !
Like that song, "Try that in a small town", never ever talk about others in the same industry. 90% of the time, those in the industry talk to each other. Even though they are competitors, businesses compare notes. They all know each other. They share horror stories. You just became one.
I completely agree with your decision to extract the Saab guy. Life is FAR too short to put up with ingratitude.
Sizing up people accurately is even more important than fixing cars perfectly. You made the right decision to get rid of that customer. Sorry for the grief he caused you. I'm just as impressed that you can move onto the Monte Carlo and diagnose its issues without missing a beat. Nice video.
My '69 Torino Cobra was kicked out of a Ford garage. I told the man at the service desk that I needed my starter replaced and the car had Hooker Headers. The service manager said "No problem". When I picked up my car later the mechanic met me at the cashier window telling me "Get that car out of here and don't ever bring it back here. I had to pull the engine to replace the starter and it took all day".
Worked at a dealer as a certified Mercedes tech. Had a retired Marine, with a classic Mercedes. He got on everyones bad side. The dealership owner told him:"We can't seem to please you at all. You gotta go. "
Never be afraid to sell the customer a GTFO if a GTFO is what they need to have sold to them. Good job Ray.
Other than being a front wheel drive, those Monte SS were fun to drive. I worked for a rental car company and we had a lot of these, the Impala SS and the Grand Prix GXP.
I had a GXP in '05 when they first came out, was fun but different. This Monte is in sad condition though for its age, good old neglect is compounded by the GM quality... 😂
I got a similar customer 3 weeks ago. A 2006 Nissan Murano with a bad alternator. The vehicle came on a recovery truck, so we swapped out his alternator, new battery and it started right up. It started overheating soon after, so the customer was notified. He literally said "yeah, i forgot to mention it was overheating" so i told my techs to perform a full inspection on it. It needed tires, lower control arms, tires, brakes, oil was leaking everywhere, coolant was leaking everywhere, nothing was right with it. Parts alone cost more than a clean Murano example. I've been going back and forth with the customer regarding getting my money for the alternator and battery job. Once I receive my money, I'm calling Dubai Police (I live in Dubai) to take his car to the impound yard if he doesn't remove it. The car is still parked outside with almost expired tags. Wish me luck! lol
At this very moment, I know a shop that is afraid to say 'no'. Yard is full of junk to the point there is no room. Waiting for the city to make him clean up his mess. He fired me as a customer too as I had complained about his constant turnover of non english speakers, mostly people with no mechanical background. Going back for constant 'corrections' got old for me too. Big hearted immigrant, great mechanic but lost control of his business.
Good for you. Never be afraid to stand up for yourself and others! 🫶keep up the great works!
Strategically firing customers is a requirement of any successful business.
Soon as you said "Cat 3126." I'm currently working for a company that salvage cores and build diesel engines ground up for UPS and other companies. And we work salvage Cat C7 and 3126, but my main job in there is to ground any cranks that needs it, so they're nice and shiny for the polisher guy.
Loved Your Shadow Knows Reference.... ❤️ Brings me back to my grandparents....❤
I just love people that create their own issues and then try to corner you with them. They play the victim! When you cannot help. They ask...WHAT AM I GOING TO DO?!😭
“Don’t know and don’t care” 😊
“Frankly Scarlett, I don’t give a darn.”
IDK what u got to do i do know what i need you to do and that is leave!
If you have no money to fix your cars then sell or scrap don't ask someone to store your junk and not pay for storage.
they say buy a Saab and your Sobbing for life!
You don't need that guy Ray, even if you weren't busy. Probably one of those people nobody could keep happy.
You are the ma. Honest and a great mechanic
i love to hear a good story! as a business owner i love seeing other companies really take their image and customer service really serious. When it comes to small business it's better to lose 1 and confirm the strength in the rest of them vs compromising and doing shit for people who don't appreciate the work.
I wish I had your guidance when I was resurrecting VW Sciroccos to feed my ten year addiction. All I had were Bentley and Chilton to guide me and the beloved VW Vortex. Oh well, because of guys like you and Derek (Vice Grip Garage) I may embark on 15 to twenty year old cars again! Thanks!
Great decision on the SAAB. One bad customer review can do damage to your business reputation more than you know. It's too bad, but you not mentioning the customers' name credits your philosophy. 👍 Great job, Ray!!!!
He was Never a customer though... Ray just gave him free storage🤣 shite situation
I'd definitely mention him if he leaves a bad review.
The fact that the other guy told you that he trashed you to him said a lot about how tight your circle is around your businesses 👍
Not being a customer doesn't preclude a bad review. Some bonehead left a negative review based on his perception that Ray uses brake cleaner with his daughter in the shop.
Good deeds never go unpunished unfortunately 😞
I wish I had a clone of you in upstate NY. Trying to finding a competent resource is difficult. They seem to be fantastic on pre odb2 cars and they seem to bs on anything relatively new. Unfortunately, I'm sure it's difficult to come by the necessary tools and material support to continue up skilling, though I wish they would be confident to say "I don't know, though I will research and identify options" as I would totally return to the shop. 27 different establishments. :(. You rock sir, appreciate your approach and honesty
You have to due what is good for you and family. People take advantage of you if you let them. Keep up to great work. You be hitting one million subs soon. Your love for your trade shows. Keep up great work.Thank you